Rubicon Recruitment

2nd Line Support Engineer Poole £31,000 DOE As a 2nd Line Support Engineer within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Pension Scheme: Established company pension scheme. Health & Wellness Program: Access to health & wellness and employee rewards platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Interested? If you re ready to take the next step in your career as a 2nd Line Support Engineer , this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.

Customer Engagement Manager Remote/Hybrid £65,000 DOE If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help them get real, measurable value from a sophisticated software platform. This isn't account management with a sales target it's purposeful, people-first work with genuine variety across every customer relationship. As a Customer Engagement Manager, you will benefit from: Hybrid / Remote working (requirement to go into office at least x1 per month) 25 days annual leave plus public holidays Annual discretionary bonus reflecting company performance and your individual contribution Life assurance at 2x basic salary Enhanced company sick pay scheme Comprehensive health and wellbeing support including an Employee Assistance Programme, Online GP, eyecare, flu vaccination and cycle to work scheme Save As You Earn (SAYE) scheme with a guaranteed tax-free bonus after three years Free independent financial advice provided annually Free will writing service Professional membership and subscription fees covered where role-relevant Perkbox rewards platform with perks, discounts and a wellbeing hub As a Customer Engagement Manager, your responsibilities will include: Building trusted relationships across a portfolio of accounts, acting as the go-to contact throughout the customer lifecycle Leading regular customer reviews focused on adoption, progress, risks and improvement opportunities Monitoring platform usage and customer health to identify gaps and proactively support where needed Coordinating onboarding activity in partnership with Project and Solution Architect teams to set customers up for long-term success Supporting renewal conversations by evidencing customer progress, usage and operational impact Collaborating across commercial, technical and delivery teams to maintain a joined-up customer experience As a Customer Engagement Manager, your experience will include: 3 to 5 years in a Customer Success, Customer Engagement or Account Management role within a SaaS , technology or digital services environment Experience managing multiple customer accounts simultaneously across varying levels of complexity A track record of supporting customers through onboarding, adoption and ongoing engagement within a platform-based setting Confidence using data and customer insight to guide conversations and identify risks Experience working cross-functionally with commercial, technical and delivery teams Exposure to public sector , healthcare or other regulated environments is advantageous If you're ready to take ownership of meaningful customer relationships and help organisations genuinely transform through technology, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie Taylor at Rubicon for more information.

Builds Engineer Bournemouth £26,000 If you're someone who takes pride in doing things properly, this is a role where that matters. Joining a well-regarded technology services business, you'll have clear ownership of the full device lifecycle, from build and configuration through to deployment, with a consistent, process-driven environment around you. No two days are identical, but the foundations are stable and the expectations are clear. As a Builds Engineer, you will benefit from: 22 days holiday + bank holidays Exposure to a defined Microsoft certification pathway, including AZ-900, SC-900, MS-900, and MD-102 Healthcare scheme Pension scheme As a Builds Engineer, your responsibilities will include: Building, configuring, and deploying end-user devices including desktops, laptops, mobile phones, and tablets using Microsoft Intune and Autopilot Maintaining accurate device asset records and documentation throughout the full hardware lifecycle Logging, triaging, and managing support tickets through ConnectWise, ensuring clear escalation notes where required Supporting hardware lifecycle management including refreshes, repairs, and decommissioning Assisting with stock management and contributing to process improvements for device builds and deployments As a Builds Engineer, your experience will include: Hands-on experience building and configuring end-user devices in a technology , managed services , or IT support environment Familiarity with Microsoft Intune, Autopilot, or equivalent device management tools Experience using a ticketing system such as ConnectWise or similar A solid understanding of operating systems, application installation, and basic security tooling including Defender Good communication skills and a reliable, methodical approach to documentation and asset management Any progress towards Microsoft Fundamentals or Modern Desktop Administrator certification would be advantageous

Business Development Executive London (field-based, national travel) up to £50,000 + uncapped commission Are you a natural relationship-builder with a passion for sport and tech? Have you worked within the sports industry and understand how elite teams operate and invest in performance? This Business Development Executive opportunity offers autonomy, variety, and the chance to work with cutting-edge performance technology already trusted by major clubs and elite athletes worldwide. We re partnering with a pioneering company that s transforming how elite sports teams train and develop talent through immersive, tech-led performance solutions. Already used in over 40 countries, this business is expanding into the US next year and exploring new sectors beyond sport, making this a rare opportunity to join a high-growth journey with deep roots in the sports industry. As Business Development Executive, you will benefit from: Uncapped commission structure with high earning potential Autonomy to shape your territory and sales approach Field-based role with regular UK travel and event attendance Exposure to elite-level sports technology and innovation A fast-paced, entrepreneurial environment with real impact As Business Development Executive, your responsibilities will include: Identifying and converting new business opportunities across the UK Managing the full sales cycle from prospecting to closing Leading in-person product demos and client meetings Building relationships with decision-makers in sports, education, and leisure Providing market insights to inform strategy and campaigns As Business Development Executive, your experience will include: Experience in the sports industry (essential) 2+ years in sales, business development, or outreach roles Confidence delivering face-to-face presentations and demos A proactive, self-motivated approach with a hunter mindset Willingness to travel regularly (own transport required) If you're ready to take the next step in your career, we'd love to hear from you. Apply to this Business Development Executive role today with an up-to-date CV or call Dominika at Rubicon for more information.