New Look Group

Technical Services Analyst (Newcastle under Lyme) Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK Job Description Posted Wednesday 14 January 2026 at 01:00 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. THE ROLE In this role you will be responsible for delivering technical services for infrastructure servers and storage and will work closely with the Service Desk to provide 2nd and 3rd line operational support. This role will support the process of impact assessing and planning IT infrastructure changes, and will then implement, test and monitor required changes in line with agreed change plans. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day oneUnlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service) Spread the cost of your commute with interest-free season tic ket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU'LL BE DOING: SUPPORT: Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times Managing and maintaining all core operating systems Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements Provide timely communication to users on the status of their service requests and incidents, as required Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner Ensuring problem prevention methods are continually applied to improve service levels and reduce costs Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Monitoring the availability, performance and throughput of supported IT infrastructure Prioritising and scheduling assigned support activities and tasks Participating in disaster recovery activities as required CHANGE: Working with project teams to review and impact assess new business requirements Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc. Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes Providing required environments Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans Ensuring IT infrastructure changes meet the agreed service acceptance criteria Ensuring Asset and Configuration Management principles, processes and procedures are applied Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working WHO YOU ARE: A degree in IT or related business topic (desirable) Experience working in server and storage teams Microsoft Certified Systems Engineer (MCSE) Exposure/Experience with Microsoft Exchange Server (desirable) Exposure/Experience with Active Directory Policy Administration (desirable) Exposure/Experience with E-Mail Filtering Systems (desirable) Exposure/Experience with Enterprise Anti-Virus solutions (desirable) Exposure/Experience with SCOM (desirable) Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S Knowledge of data storage devices Understanding of UNIX and Windows file system s Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK

A leading fashion retailer in Greater London seeks a Senior UX Designer to enhance customer experiences across digital platforms. The role requires expertise in product discovery, design thinking, and tools like Figma. Responsibilities include leading the design system, mentoring junior designers, and staying updated on industry trends. This position also emphasizes collaboration and effective communication, making it ideal for someone passionate about creating user-friendly designs.

We're the feel good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver that New Look feeling for our customers and each other. THE ROLE: We are looking for a Senior UX Designer to join our engaged design community to help us build intuitive & delightful customer experiences across all our digital products. This role is London based in our Central London office twice a week. WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Profit related bonus scheme Option to join our Healthcare Private Medical Scheme Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. Spread the cost of your commute with interest free season ticket loan Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU'LL BE DOING You'll champion customers, putting their pain points at the heart of everything we do. You'll help lead on the New Look Design system - to ensure we're able to move at speed, whilst maintaining a high level of consistency and quality in our digital products. Stay up to date with industry trends and emerging technologies to be the subject matter expert on what good looks like for ecommerce UX design. Develop high-quality wireframes, interactive prototypes, and accessible UI designs that effectively communicate the intended user experience. Mentor more junior designers, providing regular empathetic feedback to help them be the best versions of themselves they can be Help align our stakeholders through excellent communication and collaborative workshops (e.g. Design Critiques, Design Sprints etc ) Invest in our Design Community by sharing what you're working on - fostering collaboration and strengthening our design culture. WHO YOU ARE: An expert in product discovery, who can work together with Product Managers and Technical leads to discover how best to improve our products. Able to understand and discuss technical concepts and help prioritise user needs effectively. An advocate for design thinking and agile methodologies (such as Scrum and Kanban) Strong command of design tools such as Figma and leaning into generative AI tools such as Midjourney. Experience designing for content management systems and working closely with marketing teams would be helpful. Deep understanding of user centred design principles, information architecture, and interaction design - with a good sense of aesthetics when building user interfaces. Proven track record of taking ownership and successfully delivering results in challenging environments. You can simplify complex ideas and maximise business value while meeting customer needs. Excellent communication, collaboration, and presentation skills, with the ability to influence design decisions. An expert in the power of Slack to drive asynchronous communication and culture change. You create a positive team spirit, focus on team engagement and embody the New Look values. WHY NEW LOOK? We care about you and the planet and believe fashion should be a force for positive change. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess.