Remarkable Group

Client Partner London - Hybrid Remote About Remarkable We are Remarkable - a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialise in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable Group partners with organisations to bring personalized digital experiences to life. If you're passionate about helping brands grow and thrive in a dynamic digital landscape, this is a place where you can make an impact! We're a collaborative, forward-thinking team that embraces new ideas, stays curious, and constantly explores the latest tools and trends. If you're passionate about digital marketing, enjoy getting stuck into both the creative and analytical sides of search, and are ready to grow your skills alongside senior specialists, this is your next move. Role Overview Our Client Partners are pivotal to the success of our clients and our commitment to 'Experiences that Convert'. As a CP you will bring insight, opportunities, creativity and strategic direction to our clients, collaborating with our clients' senior stakeholders to deliver remarkable experiences, digital products and services that drive our clients' businesses forward. Our CPs have a thorough understanding of our clients' businesses, and the sectors within which they operate and are always looking for ways to move Remarkable from 'supplier' to valued and trusted 'partner'. Internally, our Client Partners purpose is two-fold. Firstly, they are the guardians, champions and stewards of our client business within Remarkable. Secondly, they are to ensure that every point of client contact is remarkable, delivers against all our core values and achieves our targeted Net Promoter Score and the agency's client revenue target. They are leaders in their own right and are always looking to develop our remarkable leaders of the future. Key Responsibilities Client Account Direction Developing remarkable client relationships that deliver on our high performance guarantee and all our core values. Developing strong senior relationships with our clients to ensure that whenever we NPS ourselves we get the same, consistent, excellent feedback. The current target being 80/100. Owning a predefined client base and being responsible for that client base's collective spend with Remarkable To help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROI Digital Insights, Strategy and Execution Developing and sustaining a deep holistic understanding of the client's business, using this understanding to drive the client's marketing and digital transformation strategy working with your AM team to then deliver this Constantly looking for cross-sell and upsell opportunities from the full range of services provided by Remarkable as well as looking at introducing emerging channels and technologies through thought leadership Working with our Account Managers, Tech Leads, XO Leads and Project Managers to convert a client strategy and road map into deliverable project briefs and budgets To work at client's premises as appropriate with some out-of-hours travel where necessary Team Leadership and Management To lead, line manage, mentor and develop a team of Account Managers and/or Account Executives to ensure that they have progression, skills development and continue to be remarkable To provide regular Appraisals, 1-2-1 sessions and Personal Development Planning sessions for your team in line with our current Talent strategy and process To identify training needs within the Account Management team and communicate these to Head of Client Services and/or Talent To create a supportive, nurturing and professional team environment so that our Account Management team can Be Remarkable, Insightful and Effective and Helpful and Humble To champion the Vision, Mission and Values of the agency with their team and client base Senior Team Working, Reporting and Compliance Working with our Experience Optimisation team and Technical Operations team to ensure that client projects and retainers are delivered optimally and profitably To support the Business Development team, as and when required, through the creation of strategic responses, estimates and timings To support our Finance Team by ensuring your AMs invoices are valid and sent on time To be a significant contributor to Remarkable thought leadership and fame program creating blogs, white papers, client case studies and award entries on a consistent and regular basis To provide a weekly report for the Head of Client Services which clearly highlights current projects, revenue/project pipeline, communications stats and client P&L To ensure that your Client portfolio has all appropriate legal documents signed and in place with Remarkable including an Agency Engagement Framework and Work Schedules for all Projects and Retainers Person Profile Personal Attributes Exceptional strong communication skills both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients. Remarkable relationship building skills - able to build and maintain credibility, work with integrity and professionalism. You will be tactful and diplomatic, able to listen and interpret client's ideas into commercial viable briefs and project plans. You will understand the value of extremely high standards of customer service and able to build solid and enduring relationships. The ability to work to targets and deadlines and to be able to deliver measurable results. You will have a good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets. You will have the leadership ability to lead and motivate your Account Management team and be able to communicate confidently with other seniors within Remarkable To be highly insightful and effective in proposing digital strategies - understand website UX and be able to and interpret analytics reports Be aware of the practical application of technology and return on investment (ROI) You will be self-motivated and able to work independently. Specific Job Skills / Experience Client development and revenue generation A bility to use Insights, Experience and Creativity to produce and agree Client strategies and road maps Deep understanding of digital channel strategies, digital complexities and technologies Excellent team leader able to delegate and elevate your team for the benefit of all Technical Skills Data Analysis, Insight Gathering and Reporting Client Profit & Loss Understanding and Management Microsoft Word, Excel and PowerPoint Good working knowledge of Web Content Management Systems Good working knowledge of working with a CRM to manage clients and proposals Latest thinking in CRO, UX Design Patterns and Digital Channel Strategies What We're Looking For A natural curiosity and desire to learn and grow. Enthusiasm for data-driven decision making and a willingness to get hands-on. A team player who enjoys working in a collaborative and supportive environment. Someone who brings fresh ideas, attention to detail, and creative thinking to the table. What We Offer Growth-Oriented Environment: Work with industry leaders and cutting-edge technologies Private Healthcare: Access after probation period. Hybrid Working: x8 days per month in a Remarkable Office. Charity Days: Paid volunteer days to support causes you care about. Generous Leave: 25 days annual leave + bank holidays. Professional Development: Ongoing training and access to learning platforms.

Digital ProjectManager Manchester Hybrid Remote About Remarkable We are Remarkable - a digital experience agency built to power transformative customer journeys. We partner with ambitious, forward-thinking brands to create high-performing platforms, products, and content strategies through platforms like Sitecore, Optimizely, and Microsoft Dynamics. With deep expertise across cloud, content, commerce, and CRM, we help brands across sectors - especially B2B - connect with their audiences, accelerate performance, and scale with confidence. We're collaborative, curious, and outcome-focused. We thrive on solving complex challenges and delivering work that makes a difference. If you're passionate about elevating content from a tactical asset to a strategic advantage, this is the place for you. Purpose of Role To plan, manage, facilitate and execute the delivery of all projects or assignments you have been allocated, with a strong focus on end-to-end website design and development projects. Through predefined deadlines and budgets, your role is to ensure all resources are scheduled (and kept up to date should projects change), scope is actively managed, proven experience managing change request trackers and delivery remains aligned to budgets, timelines and agreed deliverables. You are responsible for driving the project forward with your team, ensuring a high-quality outcome through to go-live and beyond. All projects must be reported on, managed and documented properly and consistently to maintain our expected delivery standards and accuracy. Customer service and customer satisfaction is always a top priority. You will work directly with clients day-to-day and are expected to be commercially savvy, proactively identifying opportunities for new work and ensuring delivery milestones support invoicing and profitability across your squad. This role requires strong ownership of commercial delivery: you'll be expected to forecast accurately and proactively manage project burn, while driving delivery firmly against agreed milestones to ensure the agency meets its invoicing points and does not miss any billing opportunities. Based on the project types within the agency that range from Waterfall and Scrum, you are expected to be trained and certified to manage Agile Scrum teams to successfully execute the appropriate adoption and management style when called upon. The Project Manager must be able to run all Scrum ceremonies effectively and in line with the Agile framework from the get-go. Our clients expect Agile ceremonies to be run professionally and smoothly, and our developers rely on them to plan capacity and stay on track with delivery. Key Accountabilities Successfully managing many projects, of varying size and complexity, at once. Ability to switch between clients and projects. Owning a predefined client base and being responsible for that client base's individual and collective projects with Remarkable Group and the profitability of those projects through the operation of clear and concise project management practices. Demonstrating strong time management and decision making skills to manage projects with changing priorities. Influencing and motivating - managing relationships with colleagues, suppliers and key stakeholders to co ordinate projects through to completion. Budgeting - setting and planning budgets and managing projects in line with departmental objectives. Consistently ensuring customer service levels are high and that Remarkable Group is a valued partner to its clients. Providing a weekly report to your Line Manager and the wider business highlighting current projects, revenue/project pipeline, status (R.A.G), risks and mitigation strategies/solutions. AI led Delivery Improvement: Experience identifying and implementing AI enabled solutions within a delivery/PMO environment to improve project efficiency, visibility, and team productivity (e.g., automated status reporting, action/decision capture, forecasting support, workflow automation, or template optimisation), with a clear understanding of information security and client confidentiality. Website Delivery / Technical Accountabilities Leading end-to-end website delivery, including discovery, design coordination, user testing, development, testing, content migration planning, go live readiness and post launch support/warranty. Proven experience with managing complex content migrations, that require manual and automated migration. Proven experience working hands on with CMS platforms (e.g., Sitecore, Optimizely), including supporting content entry and delivering CMS training, with a strong understanding of how the system works to effectively guide and support clients. Confidently managing technical delivery activities and dependencies such as: Environments (dev/stage/prod) Release planning and deployment scheduling access and permissions Technical QA and UAT coordination Integrations, analytics/tagging, third party tools Working effectively with developers, with enough technical understanding to challenge, unblock and translate technical detail into clear plans and stakeholder updates. Ensuring projects are delivered against strict deliverables and milestones that directly impact invoicing, scope control and commercial performance. Client / Commercial Accountabilities Strong client facing capability, ideally with experience in account management/client services or acting as a primary client contact. Commercial awareness and confidence managing delivery against strict deliverables, milestones, budgets and invoicing triggers. Confident negotiation and stakeholder management skills, including managing scope creep and change requests. Skills and Competencies Excellent organisational and interpersonal skills. Excellent verbal and written communication skills. Ability to work to tight deadlines. A team player. Committed to maintaining high standards of accuracy and presentation. Ability to work on own initiative. Ability to problem solve and think outside the box. Embraces and drives a continuous learning culture where the development of new skills and knowledge is paramount to success. Delivery / Agile / Technical Skills Excellent communication and presentation skills - comfortable working with and presenting to senior management. Ability to confidently articulate the implications of technical debt and approaches for remediation. Proven track record of applying Scrum principles, practices and theory. Experience creating and managing project plans (milestones, dependencies, critical path). Experience managing, communicating and reporting on scope management. Strong understanding of DevOps principles such as Continuous Integration and Continuous Delivery/Deployment, including the practicalities of releases and deployments. Experience generating team dashboards based on metrics such as burn down and velocity. Experience facilitating agile ceremonies such as daily stand ups, sprint planning, sprint demos and retrospectives. Excellent understanding of risk management and mitigation plans. Experience creating and managing RAID logs (incl. risks, assumptions, issues and dependencies). Excellent understanding of budget forecasting / management. Experience using Jira and DevOps Previous Experience and Skills Minimum of 5 year's experience within a similar role Agile Scrum Certification (nice to have) Project Management Certification

A digital experience agency in Manchester is looking for a Digital Project Manager to oversee the delivery of website design and development projects. You'll manage multiple projects, ensuring they meet deadlines and budgets while engaging directly with clients. The ideal candidate has 5+ years in project management, is skilled in Agile practices, and can communicate effectively with stakeholders. This hybrid role promises a dynamic work environment with opportunities for growth and development.