Green Folk

Audio Visual Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am 5:00pm Monday Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom) Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. Good knowledge of Audio-Visual & Video Conferencing Experienced with supporting customers via telephone Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems. Troubleshooting a wide range of AV, UC and related technical issues. Logging, categorising, prioritising and managing incidents and service requests accurately. Communicating clearly with users, providing regular updates and setting expectations. Ensuring incidents and requests are resolved within agreed SLAs. Maintaining accurate ticket notes and technical documentation. Contributing to knowledge base content and identifying recurring issues. Delivering a consistently high level of customer service and user satisfaction. Working with third line teams, vendors and external partners when required. Other Onsite parking Product training provided All in 32 days holiday (20 days to use, +3 days between Christmas & New Years +1 day for your birthday +8 bank holidays) Pension scheme Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief. By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.

AV Project Manager Job ID: 41380 Full time, Permanent Monday to Friday 8am 4:30pm (flexible) £45000 - £50,000 per annum (Plus company vehicle) (Woodley main office, client travel in and around London to be expected) The role will include hands on management of the projects, carrying out the essential post sale, pre-installation communication with the sales team, client or fit out company and engineers, as well as producing installation consumable lists for our administration support team. The role also involves the creation of RAMS and O & M manuals. You will ideally have an AV engineering background with a proven track record of project managing audio visual and videoconferencing installations into corporate and government environments and will have good verbal and written communication skills. Knowledge and Skills Required: You will possess a fundamental understanding of Audio-Visual system functionality and installation process and techniques. The role includes the production of elevation drawings, cable schedules and system schematics as part of the communication/instruction for the installation team, so experience of using CAD or a similar drawing package such as StarDraw would be an advantage. Experience of commissioning AV systems, specifically Microsoft Teams, Zoom or Google Meet Room systems. Ability to troubleshoot and problem solve technical and other project related issues. You will ideally also have experience of and the ability to install equipment, terminate cables etc. Knowledge and practical experience of audio DSPS, HDMI and USB signal switching, plus AvIP equipment from QSC, Biamp, Extron, Crestron and Netgear. Knowledge and experience of Crestron, Extron and Q-SYS control systems with basic programming capability. Ability to generate timely, concise and effective business correspondence. Ability to read and comprehend project technical documents including, but not limited to: engineering and architectural drawings, schedules, test reports or commissioning documents. You must be proficient with Microsoft office, including Word, Excel and Outlook or Google Workspace. Ability to interact with customers and colleagues in a professional and courteous manner. Have effective time management skills and good attention to detail. Must possess a valid Driver s Licence and be eligible to work in the UK. Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief. By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.