Bowdon Associates Limited

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support / Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure Antivirus Solutions Microsoft Application Support (Outlook, Word, Excel) Active Directory/ Exchange Advanced understanding of computer hardware and business applications Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) Good understanding of network Desirable Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.

Job Title: Business Development Manager - Facades Location: Manchester Salary: £50,000 - £60,000 + Package The Client Our client work within the construction industry and are a leading commercial glazing, cladding and façade specialist, they are looking to add a Business Development Manager to their team. This is a fantastic opportunity to join a successful company that encourages innovative thinking, works as a team in line with its vision and values. The Role Our client are seeking an experienced Business Development Manager to Identify, qualify and close new business opportunities, to generate revenue and improve profitability. Identify new business opportunities Utilise and ensure the CRM / Deltek system is up to date at all times with accurate activity, pipeline and information Be proactive in ensuring you are up to date with all product information, pricing and specification details Participate and lead events, seminars or corporate hospitality as required to build prospect and client relationships and build the company profile Position our client to give a competitive edge against competition. Meet with key decision makers within new and existing business opportunities Qualification of business opportunities with key decision makers Present and deliver bespoke quotes to key decision makers Proactively identify business opportunities through research and targeted business campaigns Competent in consulting with key clients to promote multi product solutions Confident in utilising a consultancy sales process Ability to build and maintain the agreed pipeline level Be a brand ambassador for the business Ability to resolve escalated customer complaints to prospects and existing clients. Understand, research and identify market trends and business opportunities. Follow all set workflows and processes as set for the department by you and the Head of Sales Service existing accounts and new accounts. Maintain profit margin and seek to increase average order values Maintain and enhance sales cadence through monitoring personal sales ratios Monitor and understand key competition Desired Skills & Qualifications of the Business Development Manager Proven track record in B2B field sales and/or Account Management within facades or with good contacts within Tier 1 & 2 Contractors. Prior use of CRM and MS Office Engineering background and advantage Clean driving licence Motivated self-starter Flexible due to travel/longer hours Confident and articulate communicator able to present to prospects and clients Organised and trustworthy What's on Offer Salary of up to £60,000 Company Car / Car Allowance Healthcare Cash Plan 25 days holiday Pension Death in Service Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.