Build Concierge

Customer Solutions Specialist Salary: £30,000 to £35,000 per annum dependent on skills and experience Location: Leeds HQ office based, 5 days per week Job type: Full-time What we offer At Build Concierge, we want you to feel valued, supported and inspired to grow. Our benefits include: Career growth in a start-up -Shape your role, make a real impact and grow alongside a fast-scaling business with clear progression opportunities 30 days holiday (rising to 35)- plus an extra day off annually to celebrate your Build Concierge work anniversary Wellbeing support confidential Employee Assistance Programme and access to WisdomAI, our online wellbeing tool Vibrant workplace atmosphere a buzzing, collaborative Leeds office with free on-site parking and close to The Springs shopping centre Celebrations & Team socials from our Summer Soiree to our End-of-Year Party, plus regular team events to celebrate wins big and small Perks that make a difference Branded workwear from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow At Build Concierge, we are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. Backed by more than £4 million in investment and led by Martin Port, the founder of BigChange and Masternaut, we are a high-growth company with the drive and expertise to scale quickly. We are at a truly exciting stage in our journey. With a talented and ambitious team already in place, we are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise. About the role We are looking for a Customer Solutions Specialist to join our growing team. This role blends technical skill with strong people skills, helping our customers unlock the full value of our platform. You will be hands-on with onboarding, guiding clients through setup and ensuring they feel supported from day one. You will work directly with customers to design workflows, support integrations and provide clear technical guidance on areas such as API calls and data handling. At the same time, you will act as a trusted partner, listening, advising and ensuring our clients needs are met at every stage. Day to day, you will collaborate closely with colleagues across Sales, Product and Engineering, making sure customer feedback is acted upon and solutions are delivered quickly and effectively. Responsibilities include but not limited to: Lead onboarding for new clients, ensuring smooth implementation and adoption. Work with customers to design and optimise workflows tailored to their business. Provide technical support on integrations, including APIs, webhooks, authentication and data transformation (CSV/Excel). Deliver training sessions and create helpful resources to build customer confidence. Troubleshoot issues and liaise with Product and Engineering to resolve them quickly. Act as a customer advocate, sharing insights and ideas to shape product development. The ideal candidate You will be someone who thrives on problem-solving, enjoys working with technology and takes pride in helping others succeed. Ideally, you will bring: Experience with workflow design or process mapping. Knowledge of APIs or system integrations. Strong analytical skills and an eye for detail. Excellent communication and relationship-building skills. A proactive, adaptable and curious approach to your work. Interested? If you feel that you possess the relevant skills and experience then apply now with your latest CV for this Customer Solutions Specialist opportunity. INDLS

Website Developer Starting salary: £25,000 - £30,000 per annum depending on skills and experience Location Leeds-based role with flexibility for remote working Full time What we offer At Build Concierge, we want you to feel valued, supported and inspired to grow. Our benefits include: Career growth in a start-up -Shape your role, make a real impact and grow alongside a fast-scaling business with clear progression opportunities 30 days holiday (rising to 35)- plus an extra day off annually to celebrate your Build Concierge work anniversary Wellbeing support confidential Employee Assistance Programme and access to WisdomAI, our online wellbeing tool Vibrant workplace atmosphere a buzzing, collaborative Leeds office with free on-site parking and close to The Springs shopping centre Celebrations & Team socials from our Summer Soiree to our End-of-Year Party, plus regular team events to celebrate wins big and small Perks that make a difference Branded workwear from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow Position Overview The Website Developer will be responsible for the development and maintenance of the Build Concierge public-facing website, management of the headless CMS, and delivery of associated digital marketing assets. The role requires a balance of front-end development skills, CMS management, and a strong understanding of design and user experience principles. The position reports to the Chief Digital Officer and will involve close collaboration with developers, designers, and marketing stakeholders. Working Relationships The Website Developer will work alongside the marketing, sales, and product development teams to ensure that the website and associated digital assets effectively support business objectives. Collaboration with these teams is essential for aligning technical delivery with marketing campaigns, sales initiatives, and product updates. Key Responsibilities but not limited to;- Develop, maintain, and optimise the public-facing website to meet business and marketing objectives Manage and implement content within a headless CMS, ensuring accuracy and consistency Translate design concepts into responsive, accessible, and visually consistent interfaces Work closely with designers and marketing teams to deliver integrated digital marketing assets Participate in code reviews and maintain high standards of code quality anddocumentation Use GitHub-based workflows as part of the development process Contribute to CICD deployment processes where required Support the integration of the website and CMS with CRM and marketing Platforms Essential Requirements Degree in a relevant technical field such as Computer Science, Web Development, or Software Engineering Strong proficiency in React and modern JavaScript/TypeScript Solid understanding of responsive design and accessible web development Strong attention to detail and a good eye for design Experience managing and updating content within a CMS Desirable Requirements Proven ability to use GitHub effectively including participation in code reviews Familiarity with Next.js or other modern front-end frameworks Experience with headless CMS platforms, ideally Payload CMS Understanding of CICD-based deployment processes Familiarity with CRM systems, particularly HubSpot Knowledge of PostgreSQL or similar relational databases Experience integrating websites with marketing automation tools A portfolio showcasing relevant commercial or personal projects Familiarity with Figma for design handoff and collaboration Experience using Jira for issue tracking and workflow management Personal Attributes The successful applicant should be smart, keen, and ready to learn. They should be enthusiastic and dynamic, with a proactive approach to problem-solving. Strong communication skills are essential, along with the ability to explain technical work to non-technical stakeholders. Flexibility and adaptability are important, as is the ability to manage multiple priorities effectively. The candidate should be able to work effectively as part of a team. Interested? If you feel you possess the relevant skills and experience then please send your cv by return.