Innovative Tech People

Our client are looking for a Senior Manager to own and evolve their NetSuite ERP platform and the integration landscape that connects NetSuite to the wider business. You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes. Hybrid role - Requirement to be onsite at Worcester offices Main Tasks & Responsibilities NetSuite Platform Ownership Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting) Maintain system governance including role-based access, segregation of duties, and change control Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed. Integrations & Systems Architecture Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse) Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting) 3rd Party developer management patchworks and external developers Data Quality, Controls & Compliance Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices. Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows). Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes. Leadership & Delivery Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners). Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting. Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery. Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations. Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business. About You Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support. Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring. Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes. Solid understanding of finance processes and controls, and how ERP design supports them. Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions. Strong problem-solving skills and calm operational leadership during incidents. Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential. Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous. Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential. Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous.

D365 Business Central Support Consultant Hybrid - Hampshire/Surrey Our client, a leading D365 Business Central Gold Partner, is seeking a skilled, motivated consultant to join its D365 Business Central Support team. The ideal candidate will ensure smooth operation, address issues, and communicate effectively with their client's key stakeholders, both technical and non-technical. Remote-based position Key Responsibilities: System Support: Troubleshoot and resolve system issues - 1st & 2nd Line Support User Assistance: Help users navigate and utilize Business Central. Configuration and Customisation: Adjust the system to meet business needs. Training: Conduct user training sessions. Documentation: Maintain system documentation. Collaboration: Work with IT, analysts, and stakeholders. Upgrades and Maintenance: Assist with system updates and maintenance. Reporting: Generate and analyse usage reports. Qualifications: Education: Bachelor's degree in IT, Business Administration, or related field. Experience: Prior role in supporting Dynamics 365 Business Central or similar ERP systems. Technical Skills: Proficient in configuration, customisation, and troubleshooting. Communication Skills: Excellent verbal and written skills. Problem-Solving: Strong analytical skills. Team Player: Collaborative and able to manage multiple tasks.