Fawkes & Reece London

2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!

1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!

Business Development Manager - Multi Utilities Salary: Up to 120,000 + Benefits + Bonus (DOE) Are you an experienced Business Development professional with an established network within the multi-utilities sector? We are recruiting for a senior sales professional to take ownership of business growth, identify and secure new opportunities, and play a key role in the success of future projects. This is an excellent opportunity to join a growing business where you will have the autonomy to develop new client relationships and make a significant commercial impact. The Role As Business Development Manager, you will be responsible for driving revenue growth by identifying, developing, and securing new business opportunities across the multi-utilities market. Working closely with senior management, you will develop long-term client relationships and lead the commercial strategy for new projects. Key Responsibilities Develop and implement a business development strategy to achieve growth targets. Identify, pursue, and secure new business opportunities. Build and maintain strong relationships with new and existing clients. Manage the full sales cycle from initial enquiry through to contract award. Work closely with operational teams to ensure successful project delivery. Represent the business at client meetings, networking events, and industry functions. Monitor market trends and competitor activity to identify new opportunities. About You Proven experience in business development or sales within the multi-utilities sector. An established network of industry contacts and existing client relationships. A successful track record of winning new business and delivering revenue growth. Strong commercial awareness and negotiation skills. Excellent communication and relationship-building abilities. Self-motivated, driven, and able to work independently. What's on Offer Up to 120,000 salary for the right candidate. Attractive bonus scheme. Excellent benefits package. A senior position with genuine autonomy and responsibility. The opportunity to influence the future growth of an ambitious and expanding business. If you have the experience, industry connections, and ambition to drive business growth, we'd like to hear from you. Apply today or contact us for a confidential discussion

A leading Tier 1 contractor is creating a brand-new Chief Engineer position to support the delivery of a portfolio of major new-build projects across several regions in England. This newly introduced role offers the opportunity to take ownership of engineering excellence across multiple projects, providing technical leadership from design through to construction. You'll work closely with project teams, designers and senior management to ensure engineering solutions are safe, compliant and delivered to the highest standards. The Role As Chief Engineer, you will be responsible for providing technical oversight across a number of live projects, ensuring engineering standards are maintained throughout the project lifecycle. Your responsibilities will include: Providing technical leadership across multiple new-build projects. Working collaboratively with design teams to develop practical, buildable engineering solutions. Managing and reviewing engineering documentation. Producing, reviewing and approving RAMS. Leading technical and design review meetings. Ensuring compliance with relevant standards, specifications and client requirements. Supporting construction teams with engineering challenges and technical queries. Driving engineering best practice and continuous improvement. Mentoring and developing engineering teams. Requirements Degree qualified in Civil Engineering (essential). Previous experience in a Chief Engineer, Construction Manager/ Engineering Manager or Senior Engineer position. Experience working for a Tier 1 contractor on major construction or infrastructure projects. Strong understanding of engineering assurance, design coordination and technical governance. Experience preparing and reviewing RAMS. Ability to lead technical reviews and provide engineering direction. Excellent communication and stakeholder management skills. Full UK driving licence. What's on Offer Competitive salary and comprehensive benefits package. Company car or car allowance. Long-term career opportunities within a leading Tier 1 contractor. The chance to work across a diverse portfolio of major new-build projects. A varied role involving regular travel between project locations.