Computacenter AG & Co. oHG

Location: UK - London Job-ID: 218314 Contract type: Standard Business Unit: Sales & Pre-Sales & Alliances Life on the team Join Computacenter's Data Center & Hybrid team, shaping complex infrastructure solutions across Private Cloud, Enterprise AI, and Edge. As a senior technical leader, you'll act as the HPE subject matter expert, partnering with Sales and Account teams to influence strategy and deliver high-value outcomes for enterprise customers. This opportunity will give you the chance to influence strategy, and deepen expertise within HPE and its ecosystem, whilst working on some of Europe's most complex Infrastructure transformations. What you'll do Lead and shape complex customer opportunities across Private Cloud, Enterprise AI, Data Platforms, and Edge Act as the technical authority for HPE, positioning solutions alongside Computacenter services Build trusted advisor relationships with senior stakeholders (CIO/board level) Drive growth within the Data Center & Hybrid solution area Provide internal expertise and support sales enablement activities Collaborate across Sales, Architects, and Professional Services to deliver end-to-end solutions Represent Computacenter at HPE partner boards, forums, events and conferences Participate in customer strategy and opportunity meetings, articulating both business and technical value What you'll need Strong experience leading senior customer engagements from a technical perspective Deep HPE knowledge (or adjacent vendor expertise with a desire to specialise) Proven ability to design outcome led, commercially aligned solutions Experience positioning professional services alongside infrastructure solutions Confident communicator and technical thought leader Strong commercial awareness and the ability to identify and shape revenue opportunities, particularly in professional services Confident operating as a technical thought leader with both customers and internal stakeholders About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Computacenter AG & Co. oHG is seeking a Senior Technical Leader to join their Data Center & Hybrid team in London. This role requires experience in leading customer engagements, deep knowledge of HPE, and the ability to design outcome-led solutions. The ideal candidate will build relationships with senior stakeholders and drive growth in the Data Center & Hybrid solution area. A collaborative environment and a commitment to teamwork are core to Computacenter's values, alongside exciting opportunities in complex infrastructure transformations.

A leading IT service provider seeks a 3rd Line Support Analyst to support multiple customers from their locations in Hatfield, Nottingham, or Milton Keynes. The role involves managing incidents, ensuring SLA targets, and providing technical support in a hybrid environment. Candidates must have SC Clearance, strong problem-solving, and communication skills, along with over 5 years of experience in managing IT infrastructures. This position offers a competitive salary along with comprehensive benefits.

Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham Job-ID: 215299 Contract type: Standard Business Unit: Information Technology Life on the team 3rd Line Support Analyst - Wintel AD Competitive Salary + on-call, + overtime + comprehensive and flexible benefits Hatfield, Nottingham or Milton Keynes (full-time in office) Must be SC Cleared, or willingness to undertake A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA's are met, and wider call management. What you'll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer's and Computacenter's Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What you'll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper V Currently holds SC or above clearance level. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role Able to communicate clearly with peers as well as management Self-driven and resourceful to achieve goals independently as well as work well in groups Flexibility to adjust to changing requirements, schedules and priorities The ability to socialize ideas, make recommendations and gather team consensus to move forward Excellent communication, writing, meeting facilitation skills Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services Familiarity of PowerShell to accomplish tasks and provide reporting In depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environments Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment Management of Microsoft Windows Server within a hybrid environment Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation Accurate and logical problem solving skills Ability and desire to excel in a team environment Active Directory deployment/configuration/troubleshooting skills, including Group Policy Entra ID authentication service and access control including conditional access policies / enterprise application deployment Supporting Microsoft Windows Networking Services such as DNS/DHCP Managing Anti-Virus services and reporting Advantageous Azure Privileged Identity Management and Identity Governance Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801) Hold Microsoft Identity and Access Administrator Certification (SC-300) Converged technologies (Simplivity, UCS) Virtualisation (VMware, Hyper V) About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.

Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham Job-ID: 215299 Contract type: Standard Business Unit: Information Technology Life on the team 3rd Line Support Analyst - Wintel AD Competitive Salary + on-call, + overtime + comprehensive and flexible benefits Hatfield, Nottingham or Milton Keynes (full-time in office) Must be SC Cleared, or willingness to undertake A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA's are met, and wider call management. What you'll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer's and Computacenter's Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What you'll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper V Currently holds SC or above clearance level. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role Able to communicate clearly with peers as well as management Self-driven and resourceful to achieve goals independently as well as work well in groups Flexibility to adjust to changing requirements, schedules and priorities The ability to socialize ideas, make recommendations and gather team consensus to move forward Excellent communication, writing, meeting facilitation skills Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services Familiarity of PowerShell to accomplish tasks and provide reporting In depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environments Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment Management of Microsoft Windows Server within a hybrid environment Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation Accurate and logical problem solving skills Ability and desire to excel in a team environment Active Directory deployment/configuration/troubleshooting skills, including Group Policy Entra ID authentication service and access control including conditional access policies / enterprise application deployment Supporting Microsoft Windows Networking Services such as DNS/DHCP Managing Anti-Virus services and reporting Advantageous Azure Privileged Identity Management and Identity Governance Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801) Hold Microsoft Identity and Access Administrator Certification (SC-300) Converged technologies (Simplivity, UCS) Virtualisation (VMware, Hyper V) About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.

Technical Product Owner - Genesys Location: UK - Hatfield Job-ID: 216123 Contract type: Standard Business Unit: Information Technology Life on the team Join a dynamic and forward-thinking team driving innovation in customer experience technology. As a Technical Product Owner, you'll be at the heart of shaping and delivering cutting edge solutions that empower businesses to connect with their customers in smarter, more meaningful ways. You'll own the product vision and roadmap, working closely with stakeholders, developers, and functional teams to translate business needs into technical requirements that deliver real value. Our team thrives on collaboration, agility, and continuous improvement. Using Kanban and modern product management practices, you'll ensure priorities are clear, progress is transparent, and outcomes align with strategic goals. This role offers the opportunity to influence product direction, champion innovation, and stay ahead of industry trends through ongoing learning and certification. If you're passionate about technology, skilled at bridging the gap between business and engineering, and excited by the challenge of delivering impactful solutions in a fast paced environment, this is your chance to make a difference. What you'll do Strategy, planning and design Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design Serve as a Genesys SME in cross system design discussions, alongside CTO architects and contribute to high level design and reference architecture Evaluate new tools, managed packages, and innovation ideas Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working Stay up to date with Genesys releases, best practices, and industry trends to maximize platform capabilities Product Delivery and Management Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery Work closely with developers and architects to design and implement scalable and efficient Genesys solutions Translate business problems, architectural and epic level requirements into product solution design and/or options analysis and recommendations. Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders. Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog. Identify and document technical requirements and add these to the product backlog Support developers and functional consultants with lower level design documents Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements Perform configuration and development as needed Ensure data integrity, security, and compliance within the Genesys environment Monitor and evaluate system performance, identifying opportunities for improvement and innovation Manage relationships with third party vendors and consultants, as needed. What you'll need Bachelor's degree in Computer Science, Information Technology, Business, or a related field. 5+ years of experience as a Genesys Product Owner, Administrator, or Developer. Genesys Cloud CX: Professional / Architect Experience working in Agile development environments Ability to write clear and concise epics, user stories and acceptance criteria Hands on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.) Excellent communication and stakeholder management skills Preferred Qualifications: Knowledge of DevOps processes and CI/CD practices for Genesys development using CX as Code Background in enterprise level digital transformation projects. Hybrid or remote work options available, depending on company policies. Collaborative and fast paced environment with cross functional teams. If you are passionate about driving innovation and excellence in Genesys solutions, we invite you to apply and become a key contributor to our digital transformation journey. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward thinking environment - we'd love to hear from you!

A leading IT infrastructure service provider in the UK is seeking a 3rd Line Support Analyst to support multiple customers and provide proactive and reactive management. The ideal candidate will have over 5 years of experience in maintaining large scale hybrid environments, possess SC clearance or willingness to obtain it, and have strong technical skills in Windows Server and Active Directory. The role is full-time in the office and offers a competitive salary plus additional benefits.

Senior Business Analyst Location: UK - Hatfield Job-ID: 217050 Contract type: Standard Business Unit: Others Life on the team Working collaboratively with a range of stakeholders to ensure that requirements and processes are accurately captured, validated and well understood, aligning these to business goals and departmental goals, enabling the business strategy and long-term plans. Your high-quality analysis and documentation will support the business in making informed decisions, supporting GIS in delivering excellence in technology that drives exceptional outcomes, value and experiences. What you'll do As a Senior Business Analyst, you will be working on high profile, complex projects capturing high-quality process flows, requirements for a variety of engagement types. Working with a range of stakeholders both internally within Group IS and across the business to define high-level requirements, processes, user stories and identifying pain points of existing processes. Responsible for requirement elicitation and validation on a variety of diverse, complex and high-profile engagements. Identifying and addressing the root causes leading to more sustainable and long-term improvements. Write high quality requirement documents, use cases and produce clear process flow documents. Performing GAP Analysis on processes and requirements. Foster collaboration and trust by providing clear communication, consistency and reliable results. Adopt best practices and frameworks supporting our strategic tools and standards. Utilizing a range of Tools and Methodologies. Working with the internal/external teams to review solutions and to hand over requirement specifications for the delivery phase. Comply with both internal and external standards such as security, legislation, and best practice. Cross functional and cross-country team collaboration with a wide range of stakeholders. Strategic Alignment - keeping the future in mind. Identifying opportunities and solutions that align to company objectives. Promote a culture of continuous improvement, delivering value for the Company. Provide consultancy to stakeholders and team in knowledge areas. What you'll need Experienced senior business analyst, delivering enhancements and process improvements in medium to large companies (5+ years) Highly motivated and organised with a systematic approach. Have a high level of emotional intelligence, supporting stakeholders in making informed business decisions. Excellent time management and organisational skills; capable of managing multiple projects. Excellent communication skills, with the capacity to interact and coordinate efficiently with diverse and senior stakeholders. Have an inquisitive attitude and a friendly open approach. Able to see the bigger picture while understanding and managing complex requirements. Strong critical thinking skills; effectively translate business and technical requirements. Ability to piece together information from multiple sources, processes, and systems. Proficient in writing high-quality requirement documents, use cases, and clear process flows. Experience in designing business processes, perform requirements analysis and running workshops. Capable of driving and influencing others in both IS and business to meet deadlines. Developed best practice processes and procedures. Experience of developing best practice processes and procedures. Highly Desirable Experience of working on large projects across multiple countries and time zones IIBA / BCS certification About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer We are committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. Disability Confident Employer We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!

A leading technology and services provider in Hatfield is seeking an experienced Senior Business Analyst to drive process improvements and engage with various stakeholders. You will work on high-profile projects, capturing detailed requirements and writing high-quality documentation. Ideal candidates will have over 5 years of experience in a similar role and exceptional critical thinking and communication skills. Join a forward-thinking environment to make an impact on technology-driven solutions.

A leading IT services company is seeking a Release Manager to ensure smooth delivery of releases across various customers. The role requires strong coordination across technical and non-technical teams, and the ability to manage risks and resolve issues throughout the release lifecycle. The ideal candidate has a solid background in IT service environments and holds ITIL qualifications. The position can be based in Hatfield, Milton Keynes, or Nottingham, offering flexibility in work arrangements.

Release Manager - Security Cleared 1 Location: UK - Hatfield, UK - Nottingham, UK - Milton Keynes Job-ID: 218048 Contract type: Standard Business Unit: Information Technology Life on the team Can be based from Hatfield, Milton Keynes or Nottingham Must either have, or the ability to undertake security clearance Currently a team of 3 Release Managers focused on ensuring smooth, reliable, and timely delivery of Releases across 7 customers. Our mission is to bridge the gap between development and operations by managing the entire release lifecycle-from planning and coordination to deployment and post release support. As a small but highly experienced team, we pride ourselves on: Precision and Quality: Every release is thoroughly planned and validated to minimize risk and maximize stability. Collaboration: We work closely with Service Deliver, Technical SMEs, and customer teams to align priorities and deliver value efficiently. Continuous Improvement: We constantly refine our processes to support faster, safer, and more predictable releases. Our goal is simple: deliver the right changes to the right environment at the right time, ensuring business continuity and customer satisfaction. As part of the wider Change and Release function you will be part of a fast growing team of 11 people based all over the UK, as well as part of the global department working with people in South Africa, India & Germany. What you'll do Strategy and Planning (45%) Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery. Forward manage the schedule of expected releases to maximise the effectiveness of delivery. As part of the release undertake impact assessments. Liaise with relevant ISP to ensure that adequate IS support is provided pre, during and post implementation. Participate in CAB meetings to discuss release scope and/or roadblocks. Service Delivery (45%) The successful candidate will be responsible for the delivery of the Release Service to specific customers, ensuring that releases are managed effectively through the release lifecycle. Own the day to day service relationship with Delivery Management and Customer Stakeholders. Provide timely and relevant communications relating to the release to the primary, and other stakeholders. Manage risks and resolves issues that affect release scope, schedule, and quality. Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations. Communicate all key release plans, commitments, and changes including requirements, schedule, and scope changes. Manage relationships and coordinate work between different teams at different locations. Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No Go reviews. Produce Deployment and Implementation Plans. Communicate release details and schedules to the Business as required. Lead and co coordinate the Go Live activities including the execution of the deployment Plans and checklists. Capture all relevant release information in our, or our customers service management system. Service Development (10%) Continually work towards making improvements in the release process. Contribute to the Service Integration process for Release Management as and when required. Own the Remote Services Forward Schedule of Releases (FSR) and ensure that the most up to date version is available for all to view and updates communicated. What you'll need Self motivated and able to take ownership of own workload. High degree of professional responsibility. Be able to liaise with customer stakeholders at a senior level. Broad experience in IT Service environment. Proven ability to work under pressure and to tight deadlines. Be able to coordinate technical and non technical tasks across multiple teams. Well spoken/Articulated. Able to work remotely when required. ITIL v3 or ITIL 4 Foundation. Experience of Project Management principles. ITIL Release, Control & Validation qualification. Performance Indicators Ensure Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Understand and adhere to policies and procedures. Costs minimized. Keep skills up to date with IT industry standards as appropriate to the role/Contract. Attain and maintain accreditations as appropriate to the role/Contract. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. You will oversee operations, drive continuous improvement, and foster relationships with stakeholders while ensuring a high-performance culture. The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks. Opportunities for growth are available in this dynamic environment.

A technology services company is seeking a Release Manager to oversee release lifecycles, from planning to delivery, across multiple locations in the UK, including Nottingham. The successful candidate will need to have strong ITIL qualifications and experience in project management. Responsibilities include coordinating with teams, managing risks, and providing clear communication to stakeholders. This role supports a collaborative approach to ensure smooth operations and customer satisfaction.

Release Manager - Security Cleared 1 Location: UK - Hatfield, UK - Nottingham, UK - Milton Keynes Job-ID: 218048 Contract type: Standard Business Unit: Information Technology Life on the team Can be based from Hatfield, Milton Keynes or Nottingham Must either have, or the ability to undertake security clearance Currently a team of 3 Release Managers focused on ensuring smooth, reliable, and timely delivery of Releases across 7 customers. Our mission is to bridge the gap between development and operations by managing the entire release lifecycle-from planning and coordination to deployment and post release support. As a small but highly experienced team, we pride ourselves on: Precision and Quality: Every release is thoroughly planned and validated to minimize risk and maximize stability. Collaboration: We work closely with Service Deliver, Technical SMEs, and customer teams to align priorities and deliver value efficiently. Continuous Improvement: We constantly refine our processes to support faster, safer, and more predictable releases. Our goal is simple: deliver the right changes to the right environment at the right time, ensuring business continuity and customer satisfaction. As part of the wider Change and Release function you will be part of a fast growing team of 11 people based all over the UK, as well as part of the global department working with people in South Africa, India & Germany. What you'll do Strategy and Planning (45%) Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery. Forward manage the schedule of expected releases to maximise the effectiveness of delivery. As part of the release undertake impact assessments. Liaise with relevant ISP to ensure that adequate IS support is provided pre, during and post implementation. Participate in CAB meetings to discuss release scope and/or roadblocks. Service Delivery (45%) The successful candidate will be responsible for the delivery of the Release Service to specific customers, ensuring that releases are managed effectively through the release lifecycle. Own the day to day service relationship with Delivery Management and Customer Stakeholders. Provide timely and relevant communications relating to the release to the primary, and other stakeholders. Manage risks and resolves issues that affect release scope, schedule, and quality. Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations. Communicate all key release plans, commitments, and changes including requirements, schedule, and scope changes. Manage relationships and coordinate work between different teams at different locations. Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No Go reviews. Produce Deployment and Implementation Plans. Communicate release details and schedules to the Business as required. Lead and co coordinate the Go Live activities including the execution of the deployment Plans and checklists. Capture all relevant release information in our, or our customers service management system. Service Development (10%) Continually work towards making improvements in the release process. Contribute to the Service Integration process for Release Management as and when required. Own the Remote Services Forward Schedule of Releases (FSR) and ensure that the most up to date version is available for all to view and updates communicated. What you'll need Self motivated and able to take ownership of own workload. High degree of professional responsibility. Be able to liaise with customer stakeholders at a senior level. Broad experience in IT Service environment. Proven ability to work under pressure and to tight deadlines. Be able to coordinate technical and non technical tasks across multiple teams. Well spoken/Articulated. Able to work remotely when required. ITIL v3 or ITIL 4 Foundation. Experience of Project Management principles. ITIL Release, Control & Validation qualification. Performance Indicators Ensure Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Understand and adhere to policies and procedures. Costs minimized. Keep skills up to date with IT industry standards as appropriate to the role/Contract. Attain and maintain accreditations as appropriate to the role/Contract. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

A leading multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. This role involves overseeing operations, driving excellence, and optimizing service delivery while fostering a positive team culture. The ideal candidate will possess a strong IT background, proven leadership experience, and skills in stakeholder management, making a significant impact in a dynamic environment. Join to help enhance IT support services across multiple locations.