Computacenter AG & Co. oHG

Modern Workplace Technical Architect Location: UK - Nottingham, UK - Birmingham, UK - Cardiff, UK - Edinburgh, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes (old), UK - Reading Job-ID: 218654 Contract type: Standard Business Unit: IT Consulting Competitive Salary + Flexible Benefits + Car Allowance Flexible UK Location Regular UK Travel SC Clearance Required What you will do Lead the design and implementation of enterprise-scale workplace solutions Act as a technical authority, providing governance and assurance across in-flight projects Support customer strategy and opportunity discussions, presenting solutions from both a technical and business perspective Own the creation of technical solutions, pre-sales responses, and associated cost models Identify and mitigate technical risks throughout the project lifecycle Support the remediation of complex bids and delivery engagements where challenges arise Provide leadership and guidance to consultants and project teams throughout delivery Ensure projects are delivered consistently using Agile and Prince2 methodologies Build trusted relationships with customers, partners, and internal stakeholders Identify opportunities to enhance customer outcomes through additional services and solutions Contribute to the ongoing development of Workplace Practice capabilities and offerings What you will need Significant experience designing and delivering Modern Workplace solutions within enterprise environments Strong experience leading solution design, technical governance, and costing activities Excellent customer-facing and stakeholder management skills Experience presenting solutions to both technical and business audiences Knowledge of architecture frameworks such as TOGAF Experience working within public sector, defence, or highly regulated environments You will have strong experience across several of the following technologies: Microsoft Intune Windows 11 Microsoft Entra ID Active Directory Microsoft Defender Suite Microsoft XDR Privileged Identity Management (PIM) Microsoft Endpoint Configuration Manager (MECM) Additional experience Azure and Windows Server Azure Virtual Desktop (AVD) and Windows 365 Citrix Workspace and VMware Horizon Microsoft 365 (Exchange and SharePoint) JamF and Apple Device Management Workspace ONE BeyondTrust, CyberArk, or Trellix security solutions If you're looking for a role where you can combine technical leadership, customer engagement, and cutting-edge workplace technologies, we'd love to hear from you.

Computacenter AG & Co. oHG is seeking a Modern Workplace Technical Architect to lead the design and implementation of enterprise-scale workplace solutions. You will act as a technical authority and support customer strategy discussions while building trusted relationships with customers and stakeholders. The ideal candidate will have significant experience with Modern Workplace solutions and strong technical leadership skills across various technologies including Microsoft Intune and Active Directory.

Computacenter AG & Co. oHG is hiring a Software VAR & Framework Sales Specialist to enhance software-led sales initiatives within enterprise customers in the UK. This role is critical in driving substantial software procurement strategies and complex deal negotiations. You will join a collaborative team that champions outcomes that save customers time and assist them in mitigating risks, instilling a culture powered by teamwork and superb customer service.

Computacenter AG & Co. oHG is looking for a Senior Technical Product Owner in Hatfield to lead the SAP Sales and Service transformation programme. You'll define strategy and prioritize investments while partnering with business stakeholders to drive impactful change. This role involves managing product backlogs, leading project delivery, and ensuring effective collaboration across technical teams. The ideal candidate will possess strong experience in product management, a solid understanding of SAP solutions, and excellent stakeholder management skills.

Senior Technical Product Owner - Sales & Service SAP Location: UK - Hatfield Job-ID: 218884 Contract type: Standard Business Unit: Information Technology Life on the team Join Computacenter's SAP Product Management team and play a key role in a major transformation programme that will shape the future of our SAP Sales and Service platforms. In this senior position, you'll sit at the heart of business and technology, partnering with stakeholders across the organisation to define strategy, prioritise investment and drive meaningful change. This is an exciting opportunity to contribute to a high-profile programme with real visibility, supporting critical enterprise platforms that underpin core business services. As a Senior Technical Product Owner, you'll play a central part in delivering this transformation, helping to maximise the value of our SAP investment through clear roadmaps, strong governance and close collaboration with technical teams, business leaders and third-party partners. The role offers global reach in terms of project delivery, giving you the chance to influence large-scale outcomes, work across diverse teams and help deliver change that will have impact across the wider organisation. What you'll do Define and develop the product strategy and longer-term roadmap for SAP Sales and Service platforms. Work with business and technical stakeholders to prioritise initiatives, improvements and platform investment. Lead the delivery of product and project activity across design, build, test, implementation and early life support. Own and manage product backlogs, EPICs, user stories and planning activity to support effective delivery. Establish and maintain standards, policies and governance for the use and development of SAP Sales and Service solutions. Ensure services operate effectively against agreed service levels, performance expectations and cost targets. Manage third-party vendors and partners to ensure strong performance and value for money. Support service introduction, adoption and ongoing optimisation across the organisation. Provide leadership across teams and the wider supply chain, fostering collaboration, accountability and continuous improvement. What you'll need Strong experience in product ownership, product management or a similar role within enterprise technology environments. Knowledge of SAP Sales and Service platforms and the ability to work effectively with technical specialists and business stakeholders. Experience defining product strategy, roadmaps and priorities in line with business needs. Good understanding of delivery frameworks and practices such as ITIL, SAFe and DevSecOps. Proven ability to manage multiple priorities, stakeholders and deadlines in a complex environment. Strong communication, facilitation, presentation and stakeholder management skills. Experience working in customer- or user-facing environments, with the ability to translate technical detail into business value. A collaborative leadership style, with the ability to coach, influence and drive results across matrix teams. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. We're a place where you can belong With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. You'll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you'll be guaranteed an interview, and we're happy to support any reasonable adjustments. Please let us know when you apply. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!

Software VAR & Framework Sales Specialist Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes, UK - Birmingham Job-ID: 217606 Contract type: Standard Business Unit: Sales & Pre-Sales & Alliances Life on the team Join Computacenter as we expand our software led sales capability across enterprise customers. This role focuses on shaping and winning complex opportunities through software frameworks, commercial models, and licensing solutions. You will be joining a team that has a phenomenal culture, can do attitude and a real passion for delivering outcomes to save our customers time and money and assist them to mitigate risk. What you'll do Drive software led opportunities across enterprise customers Support the development of procedures to accelerate wider VAR and Framework growth across sales and solutions Shape and win deals through frameworks, contracts, and commercial routes Lead opportunities end to end-from qualification through to contract and handover Work closely with account teams, partners, and customers to deliver value led solutions Help customers optimise software spend, reduce risk, and improve visibility across their estates Design and implement technically, commercially and logistically innovating solutions and product related services for our customers Optimise opportunities across VAR, frameworks and other core propositions Oversee the creation of, and be a key contributor to, presentations and bid material Acts as a subject matter lead within the software community Identify and develop VAR and Framework opportunities to contract What you'll need Experience in enterprise software sales, licensing, or commercial solutions Strong understanding of software procurement, contracts and frameworks Experience in bidding, deal structuring and negotiation Ability to manage complex, multi stakeholder opportunities Consultative approach with confidence engaging senior stakeholders Knowledge of SAM / ITAM or software lifecycle services is an advantage Good working knowledge of relevant commercial tools and systems Technical competency and understanding of hardware and software vendors Excellent storytelling and presentation skills About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.

Export Management Specialist Location: UK - Hatfield, UK - Edinburgh, UK - London, UK - Manchester, UK - Reading; also open to other UK offices with travel required. Contract type: Permanent We're looking for an Export Specialist to join our Export Management Team, supporting smooth and compliant international trade across five countries. Based in our Hatfield office, you'll collaborate with sales leaders, trade compliance officers, and the Group Export Manager, contributing to high impact business outcomes. What you'll do This opportunity provides hands on experience with training and development support for a career in global trade and IT logistics. Conduct analysis of Bills of Materials for large scale AI deployments to determine export compliance requirements, including Export Licences and Re export Licence Exceptions for U.S. origin products. Communicate daily and lead meetings with key stakeholders at all levels. Manage queries relating to exports, imports, and trade compliance. Create and analyze regular and ad hoc reporting. Identify opportunities for process improvement to reduce compliance risks. Own and manage the export tool system. Review and implement new compliance requirements from trade compliance and customs authorities. Work closely with the Group Export Manager, covering key tasks as needed. Produce workflows and documentation for new process improvements. What you'll need 3-5 years of experience in an Export and Compliance Department, ideally with a degree in Logistics and experience with Export Compliance Topics. Expert knowledge of UK, EU and U.S. regulations related to Product Classification - Commodity Codes and Export Control Numbers for UK, EU and U.S. Strong interest in global trade, compliance and IT logistics. Self motivated, detail oriented, and problem solving mindset. Excellent teamwork skills and ability to build professional relationships at all levels. Proactive, can do attitude and willingness to learn.

Computacenter AG & Co. oHG is seeking an Export Management Specialist based in Hatfield to support compliant international trade across five countries. The role involves travel to UK offices including Edinburgh, London, Manchester and Reading, with permanent, full-time commitment. You will join the Export Management Team, working with sales leads, trade compliance officers and the Group Export Manager, delivering hands-on training and development in global IT logistics and trade processes.

Computacenter AG & Co. oHG is seeking a seasoned 3rd Line Support Analyst for Wintel/AD at one of our secure delivery locations (Nottingham, Hatfield or Milton Keynes). The role is full-time in office with SC clearance or willingness to obtain clearance. You will join a shared delivery team providing proactive and reactive support across incident management, root cause analysis and change requests, focusing on first-time fix rates and SLA achievement.

Computacenter AG & Co. oHG is seeking an experienced Application Packager to join our on-site team in the UK. You'll configure and deploy software using modern packaging technologies in a dynamic, agile environment. Based at one of our UK offices (Nottingham, Hatfield or Milton Keynes), you'll work with PowerShell, MECM/Intune, and industry standards to deliver high-quality, repeatable packaging solutions that meet customer expectations.

Data & AI Technical Architect Location: UK - London Job-ID: 218099 Contract type: Standard Business Unit: IT Consulting What you'll do We are seeking a highly skilled and motivated Data and AI Technical Architect to join our Data & AI Consultancy Practice within Computacenter. In this role, you will work with a range of enterprise customers to lead both pre- and post-sales engagements in complex design, consulting and deployment projects, working individually and within a team of highly skilled architects, consultants, and project managers. Reporting directly to the Practice Leader, you will join a strong and growing team. Due to continued pipeline growth, we are looking to expand with additional talented individuals. This position requires the ability to work as part of a team, but also as an individual contributor. You will work in both pre- and post-sales consulting environments, developing strong relationships with clients and coordinating multiple client activities at the same time. This role will be mainly based from our London office, with UK-wide travel expected for meetings and project engagements. This customer centric role involves working with our clients and partners to help architect and support implementation efforts of solutions to client use cases, defining solutions for the analysing of large datasets, and optimising performance of both new and incumbent technologies. You will work closely with our technical and sales teams to drive innovation and deliver cutting edge solutions that leverage the full potential of data technologies into our customer base. Form and work deep relationships with the Solution Sales community to ensure practice integration at presales stages, working directly with customers to understand requirements and offer ideal solutions. Consult and deliver on Design, implement, and optimise data architectures for a variety of applications. Collaborate with cross functional teams to integrate DR capabilities into our solutions and services, contributing to the overall strategy and service development. Stay abreast of the latest in the subject field area. Customer facing skills with the ability to propose solutions to improve efficiency and scalability. Excellent presentation and documentation skills Provide technical leadership and mentorship in areas of expertise, including guiding junior team members and participating in knowledge sharing activities. What you'll need The ideal candidate will have a strong background in data technologies, with a particular focus on Data Protection and Business Continuity. Required Skills 5+ years of experience in technical consulting, specifically in Data technologies. Strong client facing, communication and interpersonal skills, capable of conveying complex technical concepts to non-technical stakeholders. Proven Pre Sales and delivery experience in the area of enterprise data and AI technologies. Data Governance, Data Health & Data Hygiene. Strong theoretical and practical knowledge of Data Protection solutions including Cohesity, Rubrik, Commvault, Veeam and more. Detailed knowledge of DSPM products, such as Varonis, Cyera, Securitii.ai. Understanding of Modern Data Platforms. Edge, Datacenter, and cloud architectural knowledge relating to Data and AI use cases. Excellent problem solving skills, with the ability to work independently and in a team environment. Data Lake/Lakehouse : Data Lake/Lakehouse Starburst Snowflake Databricks Nvidia OEM partner knowledge and awareness Intel / AMD knowledge and awareness Accreditations Must be security clearable to a high level. Technical certifications on any of the following vendors would be beneficial Modern Data Platforms: Snowflake; DataBricks; Starburst; Microsoft Fabric RDBMS: Microsoft SQL Server; Oracle DSPM: Varonis; Cyera Datacenter: Nvidia; Dell; HP; IBM Storage: NetApp; Pure; Vast; Weka As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

A leading IT consulting firm in London is seeking a Data & AI Technical Architect to lead engagements with enterprise customers. The role involves technical consulting on data solutions and requires extensive experience in data technologies, particularly in Data Protection and Business Continuity. Candidates should have strong interpersonal skills and a solid understanding of modern data platforms. The position will be based in London with UK-wide travel expected for client meetings and project work.

Computacenter AG & Co. oHG is seeking a Cyber Incident Readiness Lead to shape and define how the organisation responds to cyber incidents. You will own the end-to-end security incident management framework and an exercise programme to ensure readiness, compiling monthly reviews and contributing to risk assessments. The role requires leading cross-functional teams, designing playbooks, and delivering improvements across a global security operation.

Cyber Incident Readiness Lead Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 218632 Contract type: Standard Business Unit: Cyber Security Life on the team As the Cyber Incident Readiness Lead, you will shape and define how Computacenter responds to and prepares for cyber incidents. This role is responsible for building, maintaining and evolving the end-to-end security incident management framework, alongside owning a structured security incident exercise programme that ensures the organisation is ready to respond when it matters. You will own how Security Incident Management operates across Cyber Security, ensuring the framework is clear, effective and continuously improved, from triage through to response and testing. This includes designing and running realistic incident exercises that challenge both our processes and our people, ensuring gaps are identified and embedded back into the framework to improve readiness over time. Working across Cyber operational teams and wider in a matrix environment, you will bring consistency to both how incidents are handled and how preparedness is measured, ensuring that processes, playbooks and expectations are understood, tested and embedded. You will also own key deliverables including the Monthly SIM Review, contributions to the annual security risk review, and routine reporting. When required, you will step in to manage incidents, working alongside the SIM team to provide additional surge capacity and support the end-to-end management of incidents. What you'll do Own and evolve the end-to-end Security Incident Management process, ensuring it is clear, effective, and embedded across teams Develop, maintain, and improve incident playbooks, workflows, and procedures, keeping them aligned to threat, risk, and operational needs Design and run the annual security incident exercise schedule, covering low level tabletop exercises through to complex, cross-team simulations Lead the planning and execution of exercises, ensuring clear objectives, measurable outcomes, and actionable improvements Use lessons learned from incidents and exercises to drive continuous improvement in response capability and resilience Act as the senior escalation point for priority incidents, providing leadership, coordination, and decision support when required Support incident triage and routing across SIM, Major Incident Management (MIM), and Cyber Support Services (CSS) Own the Monthly SIM review and reporting, providing clear insight, trends, and recommendations to stakeholders What you'll need Proven experience building, leading and maturing cyber security incident management capability within a complex, global organisation More than 5 years' operating at a senior level in security / incident management, with credibility gained in large, complex, global organisations Strong track record of defining and improving end-to-end security incident management frameworks, not just operating within them Extensive experience designing and delivering security incident response exercises, from large-scale, multi-team simulations to smaller cross team tabletop exercise. Demonstrable experience embedding playbooks, processes and governance across operational teams, driving consistency and maturity Ability to translate lessons learned, threat intelligence and industry best practice into tangible improvements in capability and resilience Comfortable providing decisive leadership during live cyber incidents when required, while maintaining a focus on improving the overall operating model Strong stakeholder management, able to work across technical and non-technical teams and bring alignment in a matrix environment Experience driving continuous improvement at pace, identifying gaps, challenging existing approaches and delivering measurable outcomes

IT Operations Manager Location: UK - Cust. Site ENG, UK - London Job-ID: 219428 Contract type: Standard Business Unit: Others IT Operations Manager OSG (Onsite Services Group) Service Owner London 3-4 days onsite Life on the team The OSG Service Owner is responsible for the delivery of the onsite and field engineering outcomes to one of Computacenter's customers. As the Service Owner, they will align directly to the customer, providing clear information about our service provision and ensuring that the customer's requirements are understood and executed across the regionally aligned onsite teams and Field Service teams, when applicable. The OSG Service Owner will engage directly with the Service Desk, Global Service Coordination and other Computacenter delivery partners, alongside Service Delivery Leadership, to ensure the required end-to-end governance is in place. The Service Owner will own any issues impacting the Team Leaders' and technicians' ability to deliver the required service to our customer. What you'll do The Operations Manager, OSG Service Owner, will ensure that all in-scope contractual service obligations are compliant. These include, but are not limited to: Manage customer deliverables with regional Team Leaders and onsite technicians Engage Global Service Coordination to ensure effective Work Order Task assignment to technicians and PIN allocation for Locker request services Quality Management Ensure all onsite activities are detailed in process, Standard Operating Procedures (SOPs) and ServiceNow Knowledge articles, working with the customer and Computacenter stakeholders as required Ensure technicians receive customer specific training Cost of delivery Work within the agreed financial delivery model Identify opportunities to reduce operating costs and leverage resources and best practices Identify risk to financial performance against model and report to Service Delivery Leadership and Service Management Liaise with customer and Computacenter for seed stock Ensure repair cycle activities are returning defective stock to Good Stock in timely manner Maintain Service Performance Measure and monitor Service levels and KPIs Monitor open and aging incidents and requests assessing risk to service performance Produce and execute necessary improvement actions Manage CSI Promote innovation within onsite teams Liaise with customer and Service Management Manage Change Manage in-life operational change with customer and delivery stakeholders Engage with Service Management to execute changes resulting from Changes to Service What you'll need Understanding of ITIL and IT service management frameworks Strong problem-solving and analytical abilities Excellent communication skills for working with internal and external stakeholders Experience with service management tools and reporting methods, preferably ServiceNow Ability to drive change and continuous improvement Proven experience in an IT Operations Manager or similar role Experience writing Standard Operating Procedures and explaining processes to stakeholders

Computacenter AG & Co. oHG is seeking an IT Operations Manager (OSG Service Owner) to lead onsite and field engineering delivery for a UK customer. You will align with the customer, ensuring requirements are understood and executed across regional onsite teams and field staff. The role emphasizes governance, KPI monitoring, and service performance management, with 3-4 days onsite in London and close collaboration with Service Desk and Global Service Coordination.

Computacenter AG & Co. oHG is seeking a Customer Information Security Manager to oversee customer cybersecurity matters and contractual obligations, driving maturity and ensuring security is embedded in service delivery. The role focuses on pre-sales security partnering, security operations, and team leadership across multiple customer accounts in a large GIS Cyber Security organization.

Customer Info Assurance Security Manager Location: UK - Mobile England, UK - Hatfield, UK - London, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 219421 Contract type: Standard Business Unit: Cyber Security Life on the team We are now looking for a Customer Information Security Manager within our GIS Cybersecurity Organisation. Working as a Customer Security Manager you will be overseeing all cybersecurity matters that relate to our customers, and our contractual obligations to them, driving our ambition to achieve upper quartile cybersecurity maturity (cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring for a professional team of security managers were required. You will: What you'll do Customer Account Security Partnering ( 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform workshops and present Information Security services to significant key account customers in accordance with key account management or Sales Team Ensure and support the liaison to customer stakeholders and internal delivery units in the case of escalations or security incident investigation for customer-facing Information Security issues in your allocated customers Assist in ensuring all security-related remedial actions internally and externally are carried out in a timely manner Proactively engage the security risk management processes to assess and address any commercial or contractual impacts for any deviations from our cybersecurity policies and standards, exploring and advising on options for mitigation. Promote awareness of security issues and risks, to ensure our security principles are reflected in our service management goals. Support Lead CISM's, making sure our security plans align to and support our customer obligations and needs. Customer Account Security Operations ( 55%) Support the Lead CISM's, in proactively identifying, evaluating, and reducing account cybersecurity risks. Assure Computacenter managed 3rd parties and ISPs deliver in line with the Security Management Plan Carry out contractual security compliance reviews on a regular basis Support and conduct security incident exercises alongside customer and delivery teams Assure security related changes to minimise risk to the customer and the business Promote the adoption of cybersecurity policies and initiatives that improve our security maturity and ensure security is part of our account operations. Advise on projects or initiatives, to ensure cybersecurity risks are well managed in the delivery of change. Manage overall customer expectations in a complex or number of customers accounts and ensure key commitments are met Ensure solutions are delivered that are consistent with the GIS Cyber Strategy and best practice CISM Team and Resource Management ( 5%) Provide support to other CISM's, offering guidance and advise. Attain to goals that align with our mission, ensuring you are well-equipped with the skills and resources to achieve our objectives. Be an ambassador for the CISM team, encouraging teamwork, problem solving and sharing ideas. Support the effective completion of Cyber skills and capability mix in the team to meet business requirements Support the review and refinement of the Services Catalogue, framework and processes for the Security Management functions What you'll need More than 2 years of professional experience in an Information Security / Cyber Security function in an international environment and in cooperation with executives. Completed university degree or comparable education/business experience GIS adopted frameworks and processes including ITIL, SAFe, DevSecOps, etc. Information security Governance and Management SECTION A (3). Secure Operations Management SECTION E1 (3). Management, Leadership, Business and Communications SECTION J (3). English language level B2 (according to the Common European Framework of Reference for Languages) or comparable Key Technical Skills Expertise across cybersecurity CISM and CRISC certified. Cybersecurity frameworks including NIST CSF, NIST 800-53 and CE+. Information security standards including GDPR, SOC 2 and ISO27K.

Select how often (in days) to receive an alert: Location: UK - Nottingham Job-ID: 219462 Contract type: Standard Business Unit: Information Technology Life on the team Ideally Nottingham, however Hatfield or Milton considered Full-time on-site At Computacenter, you'll be part of a collaborative, forward-thinking Application Packaging team that supports some of our most high-profile and secure customers. Based from one of our UK offices in Hatfield, Nottingham or Milton Keynes, you'll work alongside experienced professionals who are passionate about delivering high-quality solutions in a dynamic, agile environment. We foster innovation, professional development, and a shared commitment to excellence in everything we do. What you'll do As an Application Packager, you'll play a key role in ensuring the efficient configuration and deployment of software applications. You'll work with modern packaging technologies and follow best practices to meet the needs of our customers, maintaining high quality and compatibility standards. From scripting and testing to process improvement and documentation, your input will directly influence our project success. Your responsibilities will include: Packaging applications to agreed formats (MSIX, MSI, App-V) in line with customer standards Ensuring compatibility across environments and meeting defined quality benchmarks Collaborating within Agile/Scrum teams and contributing to continuous improvement Using PowerShell and scripting tools to automate and streamline processes Supporting deployment using MECM/Intune and understanding full application lifecycle Documenting processes and solutions to industry and customer standards What you'll need We're looking for a proactive, detail-oriented professional with strong technical and communication skills. The ideal candidate will bring: Essential Experience & Skills: 3+ years of hands-on application packaging and scripting (PowerShell, VBScript, etc.) Expertise in MSI, App-V, MSIX technologies Strong experience with MECM/Intune deployment tools Solid understanding of application lifecycle management Ability to work independently and influence stakeholders Full UK driving licence and willingness to travel as required SC clearance eligibility Experience with Omnissa Workspace One, Microsoft Power Platform, Azure Automation Familiarity with scripting tools like Python, Ansible, Shell Understanding of cloud platforms (AWS, Azure) and automation tools Awareness of ITIL, ISO 20000, ISO 27000 standards If you're looking for a role where your technical expertise makes a real impact-and you want to grow within a company that values innovation and collaboration-we'd love to hear from you. Join Computacenter and help shape the future of enterprise software delivery. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. We're a place where you can belong With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. You'll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you'll be guaranteed an interview, and we're happy to support any reasonable adjustments. Please let us know when you apply. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!

Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes Job-ID: 215299 Contract type: Standard Business Unit: Information Technology Overview 3rd Line Support Analyst - Wintel AD. Hatfield, Nottingham or Milton Keynes (full-time in office). Must be SC Cleared, or willingness to undertake clearance. A number of fantastic opportunities have arisen for a 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes). The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA's are met, and broader call management. Responsibilities What you'll do Technical 80% Call and incident management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer's and Computacenter's Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting Requirements 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V Currently holds SC or above clearance level Good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role Ability to communicate clearly with peers as well as management Self-driven and resourceful to achieve goals independently as well as work well in groups Flexibility to adjust to changing requirements, schedules and priorities Ability to socialize ideas, make recommendations and gather team consensus to move forward Excellent communication, writing, meeting facilitation skills Technical qualifications, i.e. Microsoft Windows Server, VMware Vsphere, Microsoft Azure Services Familiarity of PowerShell to accomplish tasks and provide reporting In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments Good understanding of supporting server infrastructure within a hybrid (multi-platform) environment Management of Microsoft Windows Server within a hybrid environment Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation Accurate and logical problem solving skills Ability and desire to excel in a team environment Active Directory deployment/configuration/troubleshooting skills, including Group Policy Entra ID authentication service and access control including conditional access policies / enterprise application deployment Supporting Microsoft Windows Networking Services such as DNS/DHCP Managing Anti-Virus services and reporting Advantageous: Azure Privileged Identity Management and Identity Governance Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801) Hold Microsoft Identity and Access Administrator Certification (SC-300) Converged technologies (Simplivity, UCS) Virtualisation (VMware, Hyper-V)