Stepping Stone Projects

IT Technician Monday - Friday 37.5 hours per week £30,030 - £33,320 The Quadrant, Green Lane, Heywood This role is Monday to Friday, exact hours to be agreed but to be worked between 8am - 6pm. Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West. Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. Whilst the role will be based at our head office in Heywood, the postholder will be required to visit our sites across Manchester and Lancashire to resolve any issues that cannot be dealt with remotely. The successful applicant will work within a small IT team to support any 1st to 3rd line incidents and service requests. There will be opportunities to be involved with projects working towards the ICT Strategy and Digital Transformation programme. You will have strong interpersonal skills liaising regularly with both colleagues and external suppliers to resolve any issues. We are looking for someone with excellent technical skills, organisation, administration and the ability to problem-solve. We would love to hear from you if you can support our charity by: Working as a key part of the IT Support team to be one of the first points of contact for all incidents and service requests Maintain and develop the ICT infrastructure including Servers and Networking New office/site network commissioning as part of continued growth at the charity Support IT management to improve the IT service by undertaking development and project work in line with ITIL framework principles Provide training to colleagues and coach junior members of the IT Support team This is a great opportunity for you to build on your existing skills whilst building you career by developing new ones as this is a wide-ranging role with many exciting opportunities. If you would like any further information on the role please contact recruitment@stepping-stone.org.uk If you believe that you can bring something special to this role, then apply now by sending your CV by   noon on Monday 29th July   to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier). We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work. We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk