Technical Account Management Team Engineer (3rd Line & Projects)/ Bedford / £35,000 to £38,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As a TAM Team Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure our clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the TAM Team Engineer (3rd Line & Projects): Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes. Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps. 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms. Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business. Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades. Experience & Qualifications: Minimum 3 5 years in a technical role, ideally within an MSP or a multi-site internal environment. Proven ability to follow a project plan, meet milestones, and communicate progress clearly. Based within a commutable distance of Bedford (for site visits and office collaboration). Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £35000 £38000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new TAM Team Engineer (3rd Line & Projects) position for immediate consideration.
22/01/2026
Full time
Technical Account Management Team Engineer (3rd Line & Projects)/ Bedford / £35,000 to £38,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As a TAM Team Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure our clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the TAM Team Engineer (3rd Line & Projects): Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes. Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps. 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms. Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business. Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades. Experience & Qualifications: Minimum 3 5 years in a technical role, ideally within an MSP or a multi-site internal environment. Proven ability to follow a project plan, meet milestones, and communicate progress clearly. Based within a commutable distance of Bedford (for site visits and office collaboration). Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £35000 £38000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new TAM Team Engineer (3rd Line & Projects) position for immediate consideration.
2nd Line IT Support Engineer Ringwood (BH24) £32k £35k Office-Based Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won t just be resetting passwords you ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. Successful candidates for this role will be required to work a Monday to Friday 9:30 to 18:00 shift pattern. What You ll Be Doing: As a 2nd Line IT Support Engineer , you ll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly users Full UK driving licence Technical Skills You ll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What s in It for You? £32,000 £35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
22/01/2026
Full time
2nd Line IT Support Engineer Ringwood (BH24) £32k £35k Office-Based Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won t just be resetting passwords you ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. Successful candidates for this role will be required to work a Monday to Friday 9:30 to 18:00 shift pattern. What You ll Be Doing: As a 2nd Line IT Support Engineer , you ll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly users Full UK driving licence Technical Skills You ll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What s in It for You? £32,000 £35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
Technical Account Management Team Lead (3rd Line & Infrastructure Projects) / Bedford / £37,000 to £45,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As the TAM Team Lead, you will hold a dual-focus position. You will act as the senior technical authority and project lead for our infrastructure environments while managing a small team of engineers. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You and your team will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Technical Account Management Team Lead Role: Team Leadership: Lead, mentor, and develop a small team of engineers. You will manage resource allocation, conduct 1-2-1s, and foster a culture of technical excellence. 3rd Line Escalation: Act as the final point of escalation for complex infrastructure issues involving Windows Server, Virtualisation, Networking, and Cloud Project Engineering: Lead the end-to-end delivery of infrastructure projects (e.g., server migrations, cloud transitions, security hardening, and site decommissions). Technical Account Management: Build strong relationships with internal or external clients ensuring their technical roadmap aligns with business goals and that infrastructure is "fit for purpose." Continuous Improvement: Identify bottlenecks in current systems and propose/implement automated or modernized solutions Experience & Qualifications: Minimum 3 5 years in a senior technical role, ideally within an MSP or a multi-site internal environment. Previous experience managing or leading a small technical team. Demonstrable experience delivering 3rd line IT projects on time and within budget. Must be able to commute to our Bedford office and travel to client sites as needed. Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £37,000 £45,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools and an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new Technical Account Management Team Lead position for immediate consideration.
22/01/2026
Full time
Technical Account Management Team Lead (3rd Line & Infrastructure Projects) / Bedford / £37,000 to £45,000 per annum + Benefits Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You ll Be Doing: As the TAM Team Lead, you will hold a dual-focus position. You will act as the senior technical authority and project lead for our infrastructure environments while managing a small team of engineers. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You and your team will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Technical Account Management Team Lead Role: Team Leadership: Lead, mentor, and develop a small team of engineers. You will manage resource allocation, conduct 1-2-1s, and foster a culture of technical excellence. 3rd Line Escalation: Act as the final point of escalation for complex infrastructure issues involving Windows Server, Virtualisation, Networking, and Cloud Project Engineering: Lead the end-to-end delivery of infrastructure projects (e.g., server migrations, cloud transitions, security hardening, and site decommissions). Technical Account Management: Build strong relationships with internal or external clients ensuring their technical roadmap aligns with business goals and that infrastructure is "fit for purpose." Continuous Improvement: Identify bottlenecks in current systems and propose/implement automated or modernized solutions Experience & Qualifications: Minimum 3 5 years in a senior technical role, ideally within an MSP or a multi-site internal environment. Previous experience managing or leading a small technical team. Demonstrable experience delivering 3rd line IT projects on time and within budget. Must be able to commute to our Bedford office and travel to client sites as needed. Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What s in It for You? £37,000 £45,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools and an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new Technical Account Management Team Lead position for immediate consideration.
