For additional information, please review . FX Client & Prime - Software Engineer (VP) Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. About Citi As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology; we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi.We want to regularly engage with talented individuals who are passionate about producing clean, testable code as part of a high performing team. We have found this to be way more important than experience in the financial sector.We welcome applications from any industry and should you wish to apply your application will be reviewed for a multitude of Developer positions at varying levels. About FX Tech Citi FX has a physical presence in 83 countries with 1,400 dedicated staff giving us the largest FX presence of any bank globally. Foreign Exchange has been one of the defining businesses of Citi for much of its 200 year existence.Citi has the largest FX presence of any bank globally and we proudly put this down to delivering unrivalled service and insight to our clients. Increasing investment in technology has seen us roll out award winning applications. Technology is a central pillar for our plans to sustain and grow our FX business.Above all, we seek individuals who seek exceptional attitude and aptitude in the people they work with and have a demonstrated passion for delivering FX technology in support of our FX business. Role Overview/What will you do: Hands on technical implementation of FX trading systems The successful candidate will work with teams across FX Technology implement solutions that benefit the business The role does not involve budget responsibility Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams Work directly with trading and quant teams Key Skills and Experience required Proven understanding of FX highly preferred Understanding of low-latency development practices Proven track record of building new systems, replacing legacy systems and renovating existing systems The candidate will have systems (software, hardware, networks) knowledge required to define solutions and trouble shoot issues Exceptional communicator who loves working with people, confident communicating at all levels from an individual team to the entire enterprise Highly credible hands on engineer, confident to deep dive into a product and codebase and offer detailed, constructive analysis and feedback Awareness of industry trends and leveraging new technologies as appropriateThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
04/05/2026
Full time
For additional information, please review . FX Client & Prime - Software Engineer (VP) Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. About Citi As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology; we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi.We want to regularly engage with talented individuals who are passionate about producing clean, testable code as part of a high performing team. We have found this to be way more important than experience in the financial sector.We welcome applications from any industry and should you wish to apply your application will be reviewed for a multitude of Developer positions at varying levels. About FX Tech Citi FX has a physical presence in 83 countries with 1,400 dedicated staff giving us the largest FX presence of any bank globally. Foreign Exchange has been one of the defining businesses of Citi for much of its 200 year existence.Citi has the largest FX presence of any bank globally and we proudly put this down to delivering unrivalled service and insight to our clients. Increasing investment in technology has seen us roll out award winning applications. Technology is a central pillar for our plans to sustain and grow our FX business.Above all, we seek individuals who seek exceptional attitude and aptitude in the people they work with and have a demonstrated passion for delivering FX technology in support of our FX business. Role Overview/What will you do: Hands on technical implementation of FX trading systems The successful candidate will work with teams across FX Technology implement solutions that benefit the business The role does not involve budget responsibility Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams Work directly with trading and quant teams Key Skills and Experience required Proven understanding of FX highly preferred Understanding of low-latency development practices Proven track record of building new systems, replacing legacy systems and renovating existing systems The candidate will have systems (software, hardware, networks) knowledge required to define solutions and trouble shoot issues Exceptional communicator who loves working with people, confident communicating at all levels from an individual team to the entire enterprise Highly credible hands on engineer, confident to deep dive into a product and codebase and offer detailed, constructive analysis and feedback Awareness of industry trends and leveraging new technologies as appropriateThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
A global financial institution is seeking a Software Engineer to support the FX trading systems. This role offers hands-on technical implementation and collaboration across various teams. Ideal candidates have a strong understanding of FX, low-latency development practices, and exceptional communication skills. You will work in a hybrid environment with competitive benefits including 27 days of leave and performance bonuses.
03/05/2026
Full time
A global financial institution is seeking a Software Engineer to support the FX trading systems. This role offers hands-on technical implementation and collaboration across various teams. Ideal candidates have a strong understanding of FX, low-latency development practices, and exceptional communication skills. You will work in a hybrid environment with competitive benefits including 27 days of leave and performance bonuses.
Citibank (Switzerland) AG is seeking an Analyst in Belfast to manage the processing of trading legal agreements with a focus on data quality and timely execution. Responsibilities include reviewing contracts, ensuring accurate data in systems, and liaising with various teams. Ideal candidates will possess strong analytical skills, proficiency in Excel, and excellent communication abilities. This full-time position offers a hybrid working model with competitive benefits including generous leave, annual bonuses, and a supportive workplace environment.
03/05/2026
Full time
Citibank (Switzerland) AG is seeking an Analyst in Belfast to manage the processing of trading legal agreements with a focus on data quality and timely execution. Responsibilities include reviewing contracts, ensuring accurate data in systems, and liaising with various teams. Ideal candidates will possess strong analytical skills, proficiency in Excel, and excellent communication abilities. This full-time position offers a hybrid working model with competitive benefits including generous leave, annual bonuses, and a supportive workplace environment.
For additional information, please review . Team/Role Overview This is an analyst position within the MAC Documentation Operations Unit. Ensuring that assigned day to day activities for the processing of trading legal agreements are completed in a timely manner with a primary focus on data quality support of global contract negotiations and trades which includes reviewing legal documentation/internal forms and being able to interpret the language in the documentation, entering critical data into our internal systems. The accuracy of that data is critical as this data is utilized by several downstream systems to perform Risk-Weighted Asset (RWA), Margin, Collateral Valuation Agent (CVA) computation and others. What you'll do Review the bilateral contracts, ensure data is enter correctly in MAC system, upload documents into repository system, work with internal stakeholder to resolve any possible questions and expedite the upload process. Process Bilateral contracts that will be required including International Swaps and Derivatives Association (ISDA), Securities Financing Transactions (SFT) Agreements (Master Repurchase Agreement (MRA), Global Master Repurchase Agreement (GMRA), Master Securities Loan Agreement (MSLA), Master Securities Forward Transaction Agreement (MSFTA), Futures Agreements and others. What we'll need from you Strong analytical and excel skills are essential Ability to manage control practices demonstrating a risk-based approach. Exhibit strong written and verbal communication skills. Able to interact with Legal, Margin Ops and Credit teams. Ability to proficiently use MS Office products, particularly Excel and PowerPoint. Eye for detail and be able to process data quickly without errors. Excellent communication (written and verbal) Planning and organizing Ability to work to tight deadlines as part of a team Willing to be involved in all aspects of a task Exhibit good attention to detail while focused on delivery Ability to work on several initiatives concurrently and cope with changes in priorities What we can offer you This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Operations - Services Job Family: Reference Data Services Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
03/05/2026
Full time
For additional information, please review . Team/Role Overview This is an analyst position within the MAC Documentation Operations Unit. Ensuring that assigned day to day activities for the processing of trading legal agreements are completed in a timely manner with a primary focus on data quality support of global contract negotiations and trades which includes reviewing legal documentation/internal forms and being able to interpret the language in the documentation, entering critical data into our internal systems. The accuracy of that data is critical as this data is utilized by several downstream systems to perform Risk-Weighted Asset (RWA), Margin, Collateral Valuation Agent (CVA) computation and others. What you'll do Review the bilateral contracts, ensure data is enter correctly in MAC system, upload documents into repository system, work with internal stakeholder to resolve any possible questions and expedite the upload process. Process Bilateral contracts that will be required including International Swaps and Derivatives Association (ISDA), Securities Financing Transactions (SFT) Agreements (Master Repurchase Agreement (MRA), Global Master Repurchase Agreement (GMRA), Master Securities Loan Agreement (MSLA), Master Securities Forward Transaction Agreement (MSFTA), Futures Agreements and others. What we'll need from you Strong analytical and excel skills are essential Ability to manage control practices demonstrating a risk-based approach. Exhibit strong written and verbal communication skills. Able to interact with Legal, Margin Ops and Credit teams. Ability to proficiently use MS Office products, particularly Excel and PowerPoint. Eye for detail and be able to process data quickly without errors. Excellent communication (written and verbal) Planning and organizing Ability to work to tight deadlines as part of a team Willing to be involved in all aspects of a task Exhibit good attention to detail while focused on delivery Ability to work on several initiatives concurrently and cope with changes in priorities What we can offer you This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Operations - Services Job Family: Reference Data Services Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
A major global financial institution is seeking a Senior Business Analyst based in Belfast to support its Securities Settlements team. This pivotal role involves analyzing complex business problems, collaborating with stakeholders, and documenting enhancements in a fast-paced environment. Ideal candidates will have extensive experience in business analysis, strong knowledge of securities settlement processes, and excellent communication skills. Enjoy a competitive salary and a hybrid working model, along with comprehensive benefits including annual leave and a performance-related bonus.
03/05/2026
Full time
A major global financial institution is seeking a Senior Business Analyst based in Belfast to support its Securities Settlements team. This pivotal role involves analyzing complex business problems, collaborating with stakeholders, and documenting enhancements in a fast-paced environment. Ideal candidates will have extensive experience in business analysis, strong knowledge of securities settlement processes, and excellent communication skills. Enjoy a competitive salary and a hybrid working model, along with comprehensive benefits including annual leave and a performance-related bonus.
For additional information, please review .The Securities Settlements team is a critical component of our global Operations division, responsible for the timely and accurate settlement of securities transactions across all asset classes. Operating in a dynamic and fast-paced environment, the team acts as the central hub for post-trade processing, ensuring that all obligations arising from our trading activities are met efficiently and without operational risk.Supporting this, is the Securities Settlements Technology team, responsible for building, maintaining, and transforming the platforms that ensure the timely and accurate settlement of securities transactions across all asset classes. The team is currently engaged in a multi-year strategic program to modernize our settlement platforms, enhance automation, and adapt to evolving market regulations, such as the transition to T+1 settlement cycles.We partner directly with Front Office trading desks, Operations, Finance, Custodians, and Clearing Houses to deliver robust, scalable, and resilient technology solutions. Our mission is to drive operational efficiency, reduce risk, and provide a competitive advantage to the firm through technological innovation.We are seeking a highly motivated and experienced Senior Business Analyst to join our Belfast-based Technology projects' team. This role is pivotal in supporting our global Securities Settlements transformation agenda. The successful candidate will act as a key intermediary between the global Settlements Operations business and our Technology partners to define, analyze, and deliver system and process enhancements.You will be responsible for analyzing complex business problems, identifying opportunities for improvement, and translating business needs into clear, actionable requirements for our development teams. As a senior member of the team, you will take ownership of analysis workstreams, mentor junior analysts, and build strong relationships with stakeholders (including at Senior-Level) across different regions and functions - delivering / managing status updates. This is an excellent opportunity for a seasoned analyst to apply their deep subject matter expertise to drive meaningful change within a core function of the firm. Key Responsibilities: Requirements Elicitation & Analysis: Lead workshops and interviews (virtual and in-person) with business stakeholders to elicit, analyze, validate, and document business requirements for new systems and process improvements. Solution Design: Collaborate with architects and developers to translate business requirements into functional specifications and solution designs, ensuring they are robust, scalable, and aligned with strategic goals. Documentation: Create and maintain high-quality documentation, including Business Requirement Documents (BRDs), functional specifications, user stories, use cases, and process flow diagrams. Stakeholder Management: Act as the primary liaison between business users and technology teams, managing expectations and ensuring clear communication throughout the project lifecycle. Problem Solving: Investigate and analyze complex settlement issues, exceptions, and failures to identify root causes and propose strategic, long-term solutions. Testing & Implementation Support: Define and support User Acceptance Testing (UAT), assist in troubleshooting, and provide expert guidance during the implementation of new solutions. Subject Matter Expertise: Serve as a subject matter expert on securities settlement processes, market practices, and system functionalities. Key Skills and Experiences Required Essential: Extensive Business Analysis Experience: Proven track record as a Business Analyst within the financial services industry, preferably in a global investment bank or similar institution. Securities Settlements Knowledge: Deep understanding of the end-to-end securities settlement lifecycle, including knowledge of equities, fixed income, and other financial instruments. Post-Trade Expertise: Strong familiarity with post-trade processing, including trade capture, matching, clearing, and settlement. Market Infrastructure: Knowledge of major clearing houses, depositories (e.g., CREST, DTC, Euroclear), and settlement messaging standards (e.g., SWIFT MT5xx series). Project Lifecycle Experience: Demonstrable experience working on large-scale change or technology projects, with a strong understanding of both waterfall and agile (Scrum/Kanban) methodologies. Analytical & Problem-Solving Skills: Exceptional analytical skills with the ability to dissect complex issues and make data-driven recommendations. Communication & Interpersonal Skills: Excellent written and verbal communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences and build effective stakeholder relationships. Desirable: Experience using AI-related analysis tools and Agentic-AI solutions Experience with settlement platforms or other large-scale in-house systems. Experience with data analysis and querying using tools like SQL. Familiarity with modern business analysis tools such as Jira and Confluence. A formal BA and / or PM certification (e.g., PMP) would be an advantage. Bachelor's degree in Finance, Economics, Computer Science, or a related discipline. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Business Analysis / Client Services Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
03/05/2026
Full time
For additional information, please review .The Securities Settlements team is a critical component of our global Operations division, responsible for the timely and accurate settlement of securities transactions across all asset classes. Operating in a dynamic and fast-paced environment, the team acts as the central hub for post-trade processing, ensuring that all obligations arising from our trading activities are met efficiently and without operational risk.Supporting this, is the Securities Settlements Technology team, responsible for building, maintaining, and transforming the platforms that ensure the timely and accurate settlement of securities transactions across all asset classes. The team is currently engaged in a multi-year strategic program to modernize our settlement platforms, enhance automation, and adapt to evolving market regulations, such as the transition to T+1 settlement cycles.We partner directly with Front Office trading desks, Operations, Finance, Custodians, and Clearing Houses to deliver robust, scalable, and resilient technology solutions. Our mission is to drive operational efficiency, reduce risk, and provide a competitive advantage to the firm through technological innovation.We are seeking a highly motivated and experienced Senior Business Analyst to join our Belfast-based Technology projects' team. This role is pivotal in supporting our global Securities Settlements transformation agenda. The successful candidate will act as a key intermediary between the global Settlements Operations business and our Technology partners to define, analyze, and deliver system and process enhancements.You will be responsible for analyzing complex business problems, identifying opportunities for improvement, and translating business needs into clear, actionable requirements for our development teams. As a senior member of the team, you will take ownership of analysis workstreams, mentor junior analysts, and build strong relationships with stakeholders (including at Senior-Level) across different regions and functions - delivering / managing status updates. This is an excellent opportunity for a seasoned analyst to apply their deep subject matter expertise to drive meaningful change within a core function of the firm. Key Responsibilities: Requirements Elicitation & Analysis: Lead workshops and interviews (virtual and in-person) with business stakeholders to elicit, analyze, validate, and document business requirements for new systems and process improvements. Solution Design: Collaborate with architects and developers to translate business requirements into functional specifications and solution designs, ensuring they are robust, scalable, and aligned with strategic goals. Documentation: Create and maintain high-quality documentation, including Business Requirement Documents (BRDs), functional specifications, user stories, use cases, and process flow diagrams. Stakeholder Management: Act as the primary liaison between business users and technology teams, managing expectations and ensuring clear communication throughout the project lifecycle. Problem Solving: Investigate and analyze complex settlement issues, exceptions, and failures to identify root causes and propose strategic, long-term solutions. Testing & Implementation Support: Define and support User Acceptance Testing (UAT), assist in troubleshooting, and provide expert guidance during the implementation of new solutions. Subject Matter Expertise: Serve as a subject matter expert on securities settlement processes, market practices, and system functionalities. Key Skills and Experiences Required Essential: Extensive Business Analysis Experience: Proven track record as a Business Analyst within the financial services industry, preferably in a global investment bank or similar institution. Securities Settlements Knowledge: Deep understanding of the end-to-end securities settlement lifecycle, including knowledge of equities, fixed income, and other financial instruments. Post-Trade Expertise: Strong familiarity with post-trade processing, including trade capture, matching, clearing, and settlement. Market Infrastructure: Knowledge of major clearing houses, depositories (e.g., CREST, DTC, Euroclear), and settlement messaging standards (e.g., SWIFT MT5xx series). Project Lifecycle Experience: Demonstrable experience working on large-scale change or technology projects, with a strong understanding of both waterfall and agile (Scrum/Kanban) methodologies. Analytical & Problem-Solving Skills: Exceptional analytical skills with the ability to dissect complex issues and make data-driven recommendations. Communication & Interpersonal Skills: Excellent written and verbal communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences and build effective stakeholder relationships. Desirable: Experience using AI-related analysis tools and Agentic-AI solutions Experience with settlement platforms or other large-scale in-house systems. Experience with data analysis and querying using tools like SQL. Familiarity with modern business analysis tools such as Jira and Confluence. A formal BA and / or PM certification (e.g., PMP) would be an advantage. Bachelor's degree in Finance, Economics, Computer Science, or a related discipline. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Business Analysis / Client Services Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
For additional information, please review .By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Control Room Management role is part of the Testing Deployment & Environment Management horizontal service of offerings for the Strategic Ledger Transformation program. This is a critical role in coordinating day-to-day execution of technology tasks in support of various program activities such as testing, release management, environment management, production cutovers etc. The Control Room service operates on a 'follow the sun' model and is currently 24x5 and is expected to be 24x7 in future. What you'll do Leading day-to-day execution of technology WBS tasks required for various program activities. Ensuring Control Room resources are on the same page while managing multiple activities in different environments. This will require coordinating activities during multiple shifts in the UK. Working closely with counterparts in Europe and in India to enable seamless handoff of task-level activities and status. Leading daily checkpoint calls to provide operational level status to program stakeholders. Communicating status emails and notifications to stakeholders regarding planned activities and unplanned events. Facilitating triage meetings for problem resolution as required, Facilitating creation of JIRA tickets and Oracle Service Requests to track defects. Adhering to enterprise standards and policies on release and change management and maintain artifacts for various tollgates required by program governance. Understanding and implementing releases during the agreed-upon 'green-zones' or maintenance windows. What we can offer you This role offers an exciting opportunity to be at the heart of Citi's financial transformation journey. Demonstrated success in this highly visible program will also provide multiple growth opportunities for talented and motivated individuals who seek a career in managing technology services.We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Technology Job Family: Technology Quality Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
03/05/2026
Full time
For additional information, please review .By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Control Room Management role is part of the Testing Deployment & Environment Management horizontal service of offerings for the Strategic Ledger Transformation program. This is a critical role in coordinating day-to-day execution of technology tasks in support of various program activities such as testing, release management, environment management, production cutovers etc. The Control Room service operates on a 'follow the sun' model and is currently 24x5 and is expected to be 24x7 in future. What you'll do Leading day-to-day execution of technology WBS tasks required for various program activities. Ensuring Control Room resources are on the same page while managing multiple activities in different environments. This will require coordinating activities during multiple shifts in the UK. Working closely with counterparts in Europe and in India to enable seamless handoff of task-level activities and status. Leading daily checkpoint calls to provide operational level status to program stakeholders. Communicating status emails and notifications to stakeholders regarding planned activities and unplanned events. Facilitating triage meetings for problem resolution as required, Facilitating creation of JIRA tickets and Oracle Service Requests to track defects. Adhering to enterprise standards and policies on release and change management and maintain artifacts for various tollgates required by program governance. Understanding and implementing releases during the agreed-upon 'green-zones' or maintenance windows. What we can offer you This role offers an exciting opportunity to be at the heart of Citi's financial transformation journey. Demonstrated success in this highly visible program will also provide multiple growth opportunities for talented and motivated individuals who seek a career in managing technology services.We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Technology Job Family: Technology Quality Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
For additional information, please review . Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The User Experience Senior Lead Analyst is a senior level principal role, acting as a thought leader in the research, analysis and design of digital products and systems.User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.The UX Design Group's primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients' needs. Responsibilities: Lead meetings with users, clients, product sponsors and technology to understand project requirements Plan and perform UX research, define IA, user journeys, and create personas Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions Perform relevant testing to validate and inform design decisions Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite Apply a positive and constructive attitude to all feedback Use and contribute to the approved design system Contribute to design standards and best practices Perform detailed handover to development teams, ensuring they have all they need to implement the designs Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed Continuously look for opportunities to improve research and design practices and processes, keeping track of latest trends, standards, and tools in the industry Ensure all designs comply with ADA/WCAG standards for accessibility Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed Help to train, support and develop junior team members, and identify opportunities for colleagues to specialize and grow Confidently challenge substandard work by other team members, providing coaching and guidance to resolve Build consensus, and find smart solutions when colleagues and stakeholders are in conflict over technical or design Provide thought leadership to the wider UX community of practice Evangelize the value of UX within the wider organization Use your network of contacts (internally and externally) to raise the profile of UX at the firm Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Significant relevant experience Strong attention to detail & analytical skills Significant experience on complex, enterprise-scale design projects Excellent communication and presentation skills Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc. Significant experience using/creating design systems Significant aptitude for coaching and mentoring junior designers Keen interest in, or knowledge of, banking or finance HTML/CSS Development Skills Software Development or Program Management Experience Participation in external UX groups or communities Education: Bachelor's/University degree, Master's degree preferred At least one formal UX Qualification What we'll provide you By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Digital Design Engineering Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
03/05/2026
Full time
For additional information, please review . Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The User Experience Senior Lead Analyst is a senior level principal role, acting as a thought leader in the research, analysis and design of digital products and systems.User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.The UX Design Group's primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients' needs. Responsibilities: Lead meetings with users, clients, product sponsors and technology to understand project requirements Plan and perform UX research, define IA, user journeys, and create personas Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions Perform relevant testing to validate and inform design decisions Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite Apply a positive and constructive attitude to all feedback Use and contribute to the approved design system Contribute to design standards and best practices Perform detailed handover to development teams, ensuring they have all they need to implement the designs Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed Continuously look for opportunities to improve research and design practices and processes, keeping track of latest trends, standards, and tools in the industry Ensure all designs comply with ADA/WCAG standards for accessibility Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed Help to train, support and develop junior team members, and identify opportunities for colleagues to specialize and grow Confidently challenge substandard work by other team members, providing coaching and guidance to resolve Build consensus, and find smart solutions when colleagues and stakeholders are in conflict over technical or design Provide thought leadership to the wider UX community of practice Evangelize the value of UX within the wider organization Use your network of contacts (internally and externally) to raise the profile of UX at the firm Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Significant relevant experience Strong attention to detail & analytical skills Significant experience on complex, enterprise-scale design projects Excellent communication and presentation skills Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc. Significant experience using/creating design systems Significant aptitude for coaching and mentoring junior designers Keen interest in, or knowledge of, banking or finance HTML/CSS Development Skills Software Development or Program Management Experience Participation in external UX groups or communities Education: Bachelor's/University degree, Master's degree preferred At least one formal UX Qualification What we'll provide you By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Digital Design Engineering Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Citibank (Switzerland) AG is seeking a Control Room Management professional in Greater London. This full-time role focuses on coordinating technology tasks for the Strategic Ledger Transformation program, ensuring seamless collaboration across different environments and shifts. The position offers a hybrid working model, competitive salary, and extensive benefits including 27 days of holiday, annual performance bonuses, and private medical insurance. Join a dynamic team committed to financial and social impact.
03/05/2026
Full time
Citibank (Switzerland) AG is seeking a Control Room Management professional in Greater London. This full-time role focuses on coordinating technology tasks for the Strategic Ledger Transformation program, ensuring seamless collaboration across different environments and shifts. The position offers a hybrid working model, competitive salary, and extensive benefits including 27 days of holiday, annual performance bonuses, and private medical insurance. Join a dynamic team committed to financial and social impact.
A global financial institution seeks a motivated individual for AI and DevOps Platform Support in Greater London. This role ensures the stability and performance of critical platforms, managing incidents and collaborating with engineering teams. Candidates should have strong project management skills, effective communication abilities, and a background in IT services. The position offers a hybrid working model and numerous benefits, including annual leave and private medical care.
03/05/2026
Full time
A global financial institution seeks a motivated individual for AI and DevOps Platform Support in Greater London. This role ensures the stability and performance of critical platforms, managing incidents and collaborating with engineering teams. Candidates should have strong project management skills, effective communication abilities, and a background in IT services. The position offers a hybrid working model and numerous benefits, including annual leave and private medical care.
For additional information, please review .Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech . We are seeking a motivated individual contributor to work in our AI and DevOps Platform Support team in EMEA. This role is responsible for ensuring the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used by teams across the organization. The ideal candidate will manage incident and problem resolution and collaborate with engineering and development teams to improve platform services and supportability. Involved in short- to medium-term planning of actions and resources for own area. Responsibilities: Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry. Vendor relationship management including oversight for all offshore managed service. Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices. Guide development teams on application stability and supportability improvements. Formulate and implement a framework for managing capacity, throughput and latency. Define and implemented application on-boarding guidelines and standards. Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths. Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions. Participates in business review meetings, relating technology tools strategies to business requirements. Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in "best practices" across the overall support program Performs other duties and functions as assigned Act as the primary point of contact for platform matters, defining the vision and roadmap in partnership with engineering leaders and business stakeholders. Champion the platform's resilience strategy by planning and executing wargaming scenarios, chaos engineering tests, and disaster recovery drills. Drive a comprehensive automation strategy to reduce manual toil, improve deployment velocity, and identify opportunities to leverage AI for operational intelligence. Performs other duties and functions as assigned Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions. Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards. Develop and implement AI-powered solutions to automate routine support tasks, predict system failures, and optimize resource utilization. Qualifications: Project management with demonstrable results in improving IT services Capacity Planning/Forecasting exposure a plus Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Excellent analytical and problem-solving skills, with the ability to thrive in a fast-paced support role Strong communication skills and the ability to explain complex technical concepts to diverse audiences A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated "book of work" for stability Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation Effectively share information with other support team members and with other technology teams Demonstrated experience in designing and implementing disaster recovery (DR) plans and conducting resilience tests (e.g., wargaming, failure simulation) . A creative and proactive mindset with a demonstrated ability to identify opportunities for process improvement and automation using AI/ML techniques. Education: Bachelor's/University degree, Master's degree preferred What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
03/05/2026
Full time
For additional information, please review .Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech . We are seeking a motivated individual contributor to work in our AI and DevOps Platform Support team in EMEA. This role is responsible for ensuring the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used by teams across the organization. The ideal candidate will manage incident and problem resolution and collaborate with engineering and development teams to improve platform services and supportability. Involved in short- to medium-term planning of actions and resources for own area. Responsibilities: Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry. Vendor relationship management including oversight for all offshore managed service. Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices. Guide development teams on application stability and supportability improvements. Formulate and implement a framework for managing capacity, throughput and latency. Define and implemented application on-boarding guidelines and standards. Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths. Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions. Participates in business review meetings, relating technology tools strategies to business requirements. Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in "best practices" across the overall support program Performs other duties and functions as assigned Act as the primary point of contact for platform matters, defining the vision and roadmap in partnership with engineering leaders and business stakeholders. Champion the platform's resilience strategy by planning and executing wargaming scenarios, chaos engineering tests, and disaster recovery drills. Drive a comprehensive automation strategy to reduce manual toil, improve deployment velocity, and identify opportunities to leverage AI for operational intelligence. Performs other duties and functions as assigned Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions. Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards. Develop and implement AI-powered solutions to automate routine support tasks, predict system failures, and optimize resource utilization. Qualifications: Project management with demonstrable results in improving IT services Capacity Planning/Forecasting exposure a plus Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Excellent analytical and problem-solving skills, with the ability to thrive in a fast-paced support role Strong communication skills and the ability to explain complex technical concepts to diverse audiences A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated "book of work" for stability Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation Effectively share information with other support team members and with other technology teams Demonstrated experience in designing and implementing disaster recovery (DR) plans and conducting resilience tests (e.g., wargaming, failure simulation) . A creative and proactive mindset with a demonstrated ability to identify opportunities for process improvement and automation using AI/ML techniques. Education: Bachelor's/University degree, Master's degree preferred What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.