Japanese speaking IT Project Manager (Banking Operations Support) Ref: KM46893 A Japanese IT company is recruiting a Japanese speaking IT Project Manager to join their London office. You will be responsible for managing banking-related IT projects, coordinating with the Operations department, and supporting smooth project execution. This includes progress tracking, risk management, resource coordination, requirements support, and ensuring projects are delivered on schedule. The ideal candidate should have strong project management experience, proficiency in both Japanese and English, and the ability to coordinate effectively with multiple stakeholders across departments and international offices. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, (depends on experience: YMS, Graduate) (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: Office based VISA SUPPORT: Not available TYPE : Permanent WORKING HOURS : 9am-5pm, Monday to Friday SALARY : £40-60k depending on experience START : January 2026 or later LOCATION : London Main Responsibilities Monitor project schedules, progress, and resource allocation Support overall project execution, including risk management, issue resolution, and reporting Assist with requirements gathering, business process documentation, and workflow definition Support user acceptance testing (UAT) and project deliverables verification Analyze operational impacts of system implementations and migrations Prepare reports and communicate project status and recommendations to stakeholders and executives Coordinate with internal teams, overseas offices, and vendors Ideal Candidate Business-level proficiency in Japanese and English Experience in banking operations or IT projects for financial institutions Proven project management experience and ability to drive process improvements Experience in business process mapping and visualization Strong cross-departmental coordination and stakeholder management skills Experience managing multiple projects or teams is a plus Excellent communication and reporting skills to executives and HQ Preferred: Experience at a consulting firm or with multiple vendors Experience with large-scale IT project delivery in banking or finance All applicants must have the right to work in the country without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
17/10/2025
Full time
Japanese speaking IT Project Manager (Banking Operations Support) Ref: KM46893 A Japanese IT company is recruiting a Japanese speaking IT Project Manager to join their London office. You will be responsible for managing banking-related IT projects, coordinating with the Operations department, and supporting smooth project execution. This includes progress tracking, risk management, resource coordination, requirements support, and ensuring projects are delivered on schedule. The ideal candidate should have strong project management experience, proficiency in both Japanese and English, and the ability to coordinate effectively with multiple stakeholders across departments and international offices. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, (depends on experience: YMS, Graduate) (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: Office based VISA SUPPORT: Not available TYPE : Permanent WORKING HOURS : 9am-5pm, Monday to Friday SALARY : £40-60k depending on experience START : January 2026 or later LOCATION : London Main Responsibilities Monitor project schedules, progress, and resource allocation Support overall project execution, including risk management, issue resolution, and reporting Assist with requirements gathering, business process documentation, and workflow definition Support user acceptance testing (UAT) and project deliverables verification Analyze operational impacts of system implementations and migrations Prepare reports and communicate project status and recommendations to stakeholders and executives Coordinate with internal teams, overseas offices, and vendors Ideal Candidate Business-level proficiency in Japanese and English Experience in banking operations or IT projects for financial institutions Proven project management experience and ability to drive process improvements Experience in business process mapping and visualization Strong cross-departmental coordination and stakeholder management skills Experience managing multiple projects or teams is a plus Excellent communication and reporting skills to executives and HQ Preferred: Experience at a consulting firm or with multiple vendors Experience with large-scale IT project delivery in banking or finance All applicants must have the right to work in the country without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
ITOC Support Engineer Ref: AJ46885 A highly successful IT and telecommunications services company based in central London are seeking a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be shift work, with day and night shifts. TYPE : Full Time, Permanent, Shift WORKING DAYS: 4 days on (8:00 - 20:00), 4 days off, 4 days on (20:00 - 8:00) LOCATION : Central London SALARY : Up to £32K depending on experience + £1,300 shift allowance + All transport costs covered (up to Zone 6) START: 1st Dec 2025 ITOC SUPPORT ENGINEER RESPONSIBILITIES: • Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone) • Update trouble ticket systems and customer documentation with fault history • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution • Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities • Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work • Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting • Attend customer meetings regarding issue, projects or maintenance contract work • Create ad-hoc reports concerning customer issues as and when required • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary • Travel and customer offices throughout Europe for business purposes as and when required • Provide technical support, create design and proposals for customers • Update internal data base for ITOC • Communicate with vendors/carrier/customers about change requests and planned/emergency maintenance notifications. •Execute ad hoc requests from the line managers ITOC SUPPORT ENGINEER IDEAL CANDIDATE: • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization • Fluent English language skills required (verbal and written) • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries • Proven customer service and facing experience, at all customer levels • Flexible approach, able to work outside of normal working hours when requested • Strong time management/multi tasking & organisational skills • Good communication with customers, colleagues and related 3rd party vendors • A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage • Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers • Strong work ethic and reliable time keeping and attendance All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
17/10/2025
Full time
ITOC Support Engineer Ref: AJ46885 A highly successful IT and telecommunications services company based in central London are seeking a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be shift work, with day and night shifts. TYPE : Full Time, Permanent, Shift WORKING DAYS: 4 days on (8:00 - 20:00), 4 days off, 4 days on (20:00 - 8:00) LOCATION : Central London SALARY : Up to £32K depending on experience + £1,300 shift allowance + All transport costs covered (up to Zone 6) START: 1st Dec 2025 ITOC SUPPORT ENGINEER RESPONSIBILITIES: • Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone) • Update trouble ticket systems and customer documentation with fault history • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution • Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities • Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work • Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting • Attend customer meetings regarding issue, projects or maintenance contract work • Create ad-hoc reports concerning customer issues as and when required • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary • Travel and customer offices throughout Europe for business purposes as and when required • Provide technical support, create design and proposals for customers • Update internal data base for ITOC • Communicate with vendors/carrier/customers about change requests and planned/emergency maintenance notifications. •Execute ad hoc requests from the line managers ITOC SUPPORT ENGINEER IDEAL CANDIDATE: • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization • Fluent English language skills required (verbal and written) • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries • Proven customer service and facing experience, at all customer levels • Flexible approach, able to work outside of normal working hours when requested • Strong time management/multi tasking & organisational skills • Good communication with customers, colleagues and related 3rd party vendors • A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage • Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers • Strong work ethic and reliable time keeping and attendance All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Japanese speaking Helpdesk Engineer Ref: HY46857 A well-established IT and telecommunications services company is currently recruiting a Japanese speaking Helpdesk Engineer to work in their London office. You will be responsible for carrying out a variety of technical and coordination tasks to meet or exceed customer requirements. The ideal candidate will have strong technical troubleshooting abilities, proficiency in PC software and hardware, effective communication skills, and a customer-oriented approach. Understanding of Japanese culture and some Japanese skill is essential. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working Holiday, Graduate, Freelance (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: office-based VISA SUPPORT: No BENEFITS: Travel allowance (up to Zone 6) TYPE: full-time, permanent WORKING HOURS: 08:00 - 16:00 or 09:00 - 17:00, Monday to Friday SALARY: up to £32k START: Nov 2025 LOCATION: London Helpdesk Engineer Main Responsibilities: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools Queuing management with IT support ticket system Temporary or long-term customer support at their office, if required Attending the meeting with the customer and develop good relationship with the customer Hands-on PC & mobile phone support and initial kitting Create detailed report to the customer and KDDI manager/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features and services Establish and cease PC/Server Security systems Project and service delivery schedule management Maintain secure operations and keep the environment tidy Documented approach for implementation and modification Periodical status report to line manager Cover early shifts as a part of team rota Travel over the world for business purposes as and when required Helpdesk Engineer Ideal Candidate: Wide knowledge and proficiency in PC software like Microsoft Windows 11/servers, MS Office and Antivirus software's General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365 Proven customer service experience Strong time management/multi tasking & organisational skills Strong work ethic, Reliable time keeping and attendance Accurate, organised and eye for detail Cheerful, outgoing and positive disposition The experience of design, installation and administration of any cloud service General knowledge and experience in NW Switch/Router/FW Products Certification related to PC, server, network and ITIL Basic knowledge about Microsoft Active Directory The experience of design, installation and administration of Active Directory Basic knowledge about public clouds like AWS and Azure Written and verbal communication skills in Japanese Business level fluency in both English and Japanese Understanding of Japanese culture and some Japanese skill is essential All applicants for the Helpdesk Engineer must have the right to work in the country as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
17/10/2025
Full time
Japanese speaking Helpdesk Engineer Ref: HY46857 A well-established IT and telecommunications services company is currently recruiting a Japanese speaking Helpdesk Engineer to work in their London office. You will be responsible for carrying out a variety of technical and coordination tasks to meet or exceed customer requirements. The ideal candidate will have strong technical troubleshooting abilities, proficiency in PC software and hardware, effective communication skills, and a customer-oriented approach. Understanding of Japanese culture and some Japanese skill is essential. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working Holiday, Graduate, Freelance (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: office-based VISA SUPPORT: No BENEFITS: Travel allowance (up to Zone 6) TYPE: full-time, permanent WORKING HOURS: 08:00 - 16:00 or 09:00 - 17:00, Monday to Friday SALARY: up to £32k START: Nov 2025 LOCATION: London Helpdesk Engineer Main Responsibilities: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools Queuing management with IT support ticket system Temporary or long-term customer support at their office, if required Attending the meeting with the customer and develop good relationship with the customer Hands-on PC & mobile phone support and initial kitting Create detailed report to the customer and KDDI manager/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features and services Establish and cease PC/Server Security systems Project and service delivery schedule management Maintain secure operations and keep the environment tidy Documented approach for implementation and modification Periodical status report to line manager Cover early shifts as a part of team rota Travel over the world for business purposes as and when required Helpdesk Engineer Ideal Candidate: Wide knowledge and proficiency in PC software like Microsoft Windows 11/servers, MS Office and Antivirus software's General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365 Proven customer service experience Strong time management/multi tasking & organisational skills Strong work ethic, Reliable time keeping and attendance Accurate, organised and eye for detail Cheerful, outgoing and positive disposition The experience of design, installation and administration of any cloud service General knowledge and experience in NW Switch/Router/FW Products Certification related to PC, server, network and ITIL Basic knowledge about Microsoft Active Directory The experience of design, installation and administration of Active Directory Basic knowledge about public clouds like AWS and Azure Written and verbal communication skills in Japanese Business level fluency in both English and Japanese Understanding of Japanese culture and some Japanese skill is essential All applicants for the Helpdesk Engineer must have the right to work in the country as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
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