Nextech

Job Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide high end technical support to clients., Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain IT equipment and software. Manage and support Microsoft 365 and other cloud-based services. Perform regular system maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or similar role. Strong knowledge of Windows and macOS operating systems. Experience with Microsoft 365, Active Directory, and network troubleshooting. Familiarity with virtualization technologies such as VMware or Hyper-V. Excellent problem-solving skills and attention to detail. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. A valid driver's license and willingness to travel to client sites as needed. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address :

Infrastructure & Application Engineer Location: London (N1) - Onsite role Salary:£60,000 + Benefits Join a forward-thinking London organisation undergoing major technology transformation. This role blends hands-on infrastructure engineering with deep ownership of application support and migrations - ideal for someone who thrives in fast-moving change environments. What You'll Do Lead and support application migrations to modern platforms (cloud & on-prem) Own application lifecycle - deployment, configuration, upgrades & performance tuning Troubleshoot complex issues across servers, networks, databases & integrations Enhance monitoring, automation and resilience across core services Collaborate with vendors and internal teams to deliver improvement projects What You'll Bring Strong experience in application support and migration delivery Solid infrastructure skills - Windows Server, VMware, networking, storage Good knowledge of Azure / M365 identity & security (AAD, Intune, conditional access) Scripting/automation capability (PowerShell, CI/CD tools beneficial) Great communication and stakeholder engagement in business-critical environments Why It's Worth Exploring ? Major roadmap of migrations + modernisation work? Broad technical scope and decision-making influence? Hybrid working from a prime London location (N1)? Supportive culture and strong professional development If you're ready to take ownership, modernise applications and help shape a future-proof stack - we'd love to speak with you .

Job Title: Technical Projects & Support Engineer (CRM & IT) Location: Central London Salary: Up to £60,000 DOE We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth. We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. The Role You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services. Key Responsibilities CRM Systems Ownership & Development Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from requirements gathering to deployment. Work closely with leadership and operational teams to streamline processes and improve efficiency. Oversee external consultants where necessary, ensuring quality and measurable outcomes. Technical Support (L2/L3) Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX. Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services. Contribute to process automation and maintain clear, accurate technical documentation. What You'll Bring 5+ years' experience in an MSP or IT services environment. Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365). Strong technical skills with the ability to build, configure, and support systems directly. Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems. Proficiency with SQL queries and reporting. Excellent communication, project ownership, and vendor management skills. PowerShell or automation scripting skills (desirable). Knowledge of ITIL processes and improving internal service workflows (advantageous). What's on Offer Up to £60,000 DOE Opportunity to lead impactful CRM and infrastructure projects from start to finish Paid training and certification support A supportive, collaborative environment that values innovation and initiative If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact. Apply today to be considered for this exciting role.

Job Title: Senior Network Engineer Location: Worcester Salary: £60,000 + Car Allowance + Excellent Benefits We are a well-established engineering-focused technology provider with a strong reputation for delivering high-quality network solutions and excellent customer service. For over 30 years, we have been helping organisations design, implement and support enterprise networking solutions, covering LAN, WAN, Wi-Fi, Collaboration and Security. As part of our continued growth, we are looking for an experienced Senior Network Engineer to join our team. This is a hands-on role where you'll work across a variety of projects and support activities, collaborating with clients and internal teams to deliver reliable, secure and innovative network solutions. Key Responsibilities Design, implement, and maintain enterprise-level network infrastructure (LAN, WAN, Wi-Fi, and network security). Monitor and optimise network performance, troubleshooting complex issues and applying corrective measures. Configure and manage networking equipment including routers, switches, firewalls, VPNs, and wireless technologies (predominantly Cisco). Carry out on-site installations and upgrades when required. Provide technical escalation for the support team, offering guidance and mentoring. Conduct network assessments, capacity planning and create documentation to support network stability and compliance. Key Skills & Qualifications CCNP Enterprise (or equivalent experience/qualification) with strong, practical knowledge of Cisco networking technologies. Proficiency in routing protocols (OSPF, BGP, EIGRP), switching technologies (VLANs, STP, EtherChannel), and QoS. Hands-on experience with Cisco ASA/FTD firewalls, wireless solutions (Catalyst or Meraki), and VPN technologies. Familiarity with network monitoring and diagnostic tools (e.g., PRTG, Wireshark, NetFlow). Benefits £60,000 depending on experience Car allowance Pension, Life Insurance and Private Health Insurance Discretionary bonus scheme If you are an experienced Senior Network Engineer looking to join a respected technology provider and work with cutting-edge Cisco technologies, we'd love to hear from you. Apply now to take the next step in your networking career.

Job Title: Senior Application Security EngineerSalary: £70,000Location: Reading/remote About the Organisation Join a fast-growing UK technology and consulting firm that's investing heavily in cutting-edge cyber security. With a strong focus on innovation, collaboration, and professional development, this company empowers its people to shape the future of secure digital transformation across a wide range of industries.You'll be part of a business that values expertise, agility, and doing the right thing - where everyone has the opportunity to make a genuine impact. About the Role The Senior Application Security Engineer will play a key role in protecting the organisation's infrastructure, cloud platforms, and applications. Working within a highly technical and collaborative cyber team - supported by a 24/7 external SOC - you'll research, test, and implement next-generation security solutions to safeguard data and systems. This role offers the chance to lead on application and cloud security initiatives, influence secure design standards, and mentor colleagues in best practices. Key Responsibilities Lead application and cloud security initiatives, ensuring systems and software are secure by design. Drive vulnerability management and implement a risk-based approach across the technology stack. Perform security testing (SAST, DAST, SCA) and work with developers to remediate findings. Support cloud security controls (primarily Azure, including cloud-native apps). Champion secure development, threat modelling, and DevSecOps integration. Research emerging threats and recommend proactive mitigations. Provide mentoring, training, and security awareness support to internal teams. Essential Skills & Experience Strong hands-on experience in application and cloud security engineering. Deep understanding of web app vulnerabilities (OWASP Top 10, CWE) and secure coding practices. Proficiency with security testing tools and vulnerability management platforms. Broad knowledge of network and infrastructure security concepts (WAFs, ACLs, VPNs, etc.). Familiarity with security frameworks and principles such as Zero Trust and risk-based security. Relevant certifications such as CISSP, CompTIA Security+, GIAC, or equivalent. Excellent documentation, communication, and stakeholder collaboration skills. Desirable Background in threat modelling or secure software design. Knowledge of ISO27001, Cyber Essentials Plus, or cloud security certifications. Experience in large-scale or regulated environments. What's on Offer Competitive salary with annual bonus potential. 25 days holiday (plus flexible bank holidays and holiday trading). Excellent pension scheme with matched contributions. Healthcare cash plan and wellbeing support. Access to digital GP and employee assistance programme. Volunteering days, referral bonuses, and retail discounts. A flexible, inclusive, and forward-thinking workplace culture. This is an opportunity to be at the forefront of modern application security - influencing strategy, shaping solutions, and working in a team that truly values your expertise.

Job Title: Senior Application Security EngineerSalary: £70,000Location: Reading/remote About the Organisation Join a fast-growing UK technology and consulting firm that's investing heavily in cutting-edge cyber security. With a strong focus on innovation, collaboration, and professional development, this company empowers its people to shape the future of secure digital transformation across a wide range of industries.You'll be part of a business that values expertise, agility, and doing the right thing - where everyone has the opportunity to make a genuine impact. About the Role The Senior Application Security Engineer will play a key role in protecting the organisation's infrastructure, cloud platforms, and applications. Working within a highly technical and collaborative cyber team - supported by a 24/7 external SOC - you'll research, test, and implement next-generation security solutions to safeguard data and systems. This role offers the chance to lead on application and cloud security initiatives, influence secure design standards, and mentor colleagues in best practices. Key Responsibilities Lead application and cloud security initiatives, ensuring systems and software are secure by design. Drive vulnerability management and implement a risk-based approach across the technology stack. Perform security testing (SAST, DAST, SCA) and work with developers to remediate findings. Support cloud security controls (primarily Azure, including cloud-native apps). Champion secure development, threat modelling, and DevSecOps integration. Research emerging threats and recommend proactive mitigations. Provide mentoring, training, and security awareness support to internal teams. Essential Skills & Experience Strong hands-on experience in application and cloud security engineering. Deep understanding of web app vulnerabilities (OWASP Top 10, CWE) and secure coding practices. Proficiency with security testing tools and vulnerability management platforms. Broad knowledge of network and infrastructure security concepts (WAFs, ACLs, VPNs, etc.). Familiarity with security frameworks and principles such as Zero Trust and risk-based security. Relevant certifications such as CISSP, CompTIA Security+, GIAC, or equivalent. Excellent documentation, communication, and stakeholder collaboration skills. Desirable Background in threat modelling or secure software design. Knowledge of ISO27001, Cyber Essentials Plus, or cloud security certifications. Experience in large-scale or regulated environments. What's on Offer Competitive salary with annual bonus potential. 25 days holiday (plus flexible bank holidays and holiday trading). Excellent pension scheme with matched contributions. Healthcare cash plan and wellbeing support. Access to digital GP and employee assistance programme. Volunteering days, referral bonuses, and retail discounts. A flexible, inclusive, and forward-thinking workplace culture. This is an opportunity to be at the forefront of modern application security - influencing strategy, shaping solutions, and working in a team that truly values your expertise.

IT Project Manager - Permanent Role - Chelmsford, Essex Managed Service Provider (MSP) £35,000-£45,000 per annum + Benefits We are looking for an experienced IT Project Manager to join our team in Chelmsford, supporting a portfolio of projects across the health and justice sector. This is a permanent opportunity within a fast-growing Managed Service Provider, delivering critical technology services that make a real impact. Key Details: Employment Type: Permanent, Full-TimeLocation: Chelmsford, Essex (hybrid with some on-site client visits)Sector: Health & JusticeSalary: £35,000-£45,000 per annum (depending on experience)Start Date: ASAP Key Responsibilities: Lead the planning, execution, and delivery of IT infrastructure and digital transformation projectsManage project timelines, budgets, and stakeholder expectationsCollaborate with internal technical teams, clients, and third-party vendors to ensure successful outcomesIdentify and manage risks, dependencies, and project issuesDeliver projects in line with governance, compliance, and sector standardsSupport continuous improvement of project management processes and methodologies Skills & Experience: Proven experience as an IT Project Manager, ideally within an MSP or multi-client environmentStrong background in technology delivery within the public, health, or justice sectorsExcellent stakeholder management and communication skillsStrong organisational and problem-solving abilitiesFamiliarity with governance, data protection, and compliance requirements in secure or regulated environmentsProject Management certification (e.g., PRINCE2, PMP, or Agile) is advantageous If you're a driven and collaborative IT Project Manager looking to make an impact in a purpose-led environment, we'd love to hear from you. Apply now to find out more

Job Title: Field IT Support Engineer - MSP Location: Bridgewater Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer l ooking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support?If you're looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you. We are seeking a skilled IT Support Engineer to join our growing team in Bridgewater. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting. Key Responsibilities Provide on-site and remot e IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills

Job Title: IT & Infrastructure Project Manager Location: West London (Hybrid) Salary: £70,000 DOE About the Role: Join a leading events and exhibition organisation at an exciting time of growth and transformation! As our IT & Infrastructure Project Manager, you will lead a mix of internal infrastructure projects and technology delivery for exhibitions, conferences, and live events. From concept to completion, you will manage scope, timelines, budgets, and risks, ensuring seamless technology delivery across multiple high-profile projects. Key Responsibilities: Lead end-to-end IT and infrastructure projects, including server and network rollouts, AV systems, and enterprise software implementations. Plan, resource, and execute projects across internal teams and third-party vendors. Deliver event-ready IT services for all exhibitions and live events, ensuring systems are operational and scalable. Manage and mentor a team of engineers to meet technological needs for each event. Maintain strong project governance: risk management, cost tracking, change control, and reporting. Provide regular updates and dashboards to senior stakeholders. Support technology strategy for new venue launch, including IT fit-out, access control, broadcast readiness, and networking. Develop robust project plans, milestones, dependencies, and contingency strategies. Maintain and improve project documentation, workflows, and delivery standards. Person Specification: 5+ years' experience delivering IT infrastructure and business systems projects. Experience in live venue, exhibition, or large-scale event technology environments is highly advantageous. Strong stakeholder engagement, relationship management, and client-focused approach. Excellent organisational, prioritisation, and problem-solving skills. Knowledge of IT concepts, software development processes, and project management methodologies (Agile, Scrum, Waterfall). Relevant certifications (PMP, PMI-ACP, Six Sigma) are desirable. Enthusiastic, proactive, and motivated to thrive in a fast-paced, evolving environment. This is a rare opportunity to combine IT project management with the excitement of live events, working in a dynamic environment where no two days are the same. If you would like to be considered, please apply now with an up-to-date CV to be considered.

Job Title: IT Systems EngineerLocation: West London (Hybrid)Salary: £65,000 DOE About the Organisation: Our client is a leading events and venues business recognised for exceptional customer service and operational excellence.The company is currently undergoing a major transformation project to create a dynamic cultural and commercial destination, featuring new spaces, offices, hospitality venues, and public areas. Job Purpose: Provide technical support and maintenance to the business and its customers. Implement and maintain server, network, and software configurations for cloud computing infrastructure (Microsoft Azure) with a focus on DevOps principles. Proactively identify, test, and implement new technologies that enhance business efficiency. Support the communication, assessment, and delivery of changing business requirements. Key Responsibilities: Deliver 1st and 2nd line IT support via the service desk, ensuring timely resolution within SLAs. Provide support and training for key business applications within the events space. Build and administer PCs and servers; monitor systems, logs, and IT services. Support business continuity, disaster recovery, backups, and restores. Manage Active Directory and M365 (Office 365, OneDrive, Azure, InTune), following best practice. Maintain IT documentation, security systems, and related software including firewalls and endpoint protection. Research and recommend innovative or automated solutions for system administration. Skills, Experience & Behaviours: Strong knowledge of Microsoft 365 / Azure and Active Directory administration . Experience with VMware , SAN storage , SQL Server , and ITIL best practices . Proficiency in endpoint security , ideally with SentinelOne or similar tools. Experience managing third-party service providers. Excellent troubleshooting and customer service skills. Experience supporting Momentus (Ungerboeck) or similar event management systems. Knowledge of VOIP , cloud platforms (SaaS, PaaS, IaaS) , and general networking concepts. If this role sounds like the ideal next step for you, please apply now with an up-to-date CV to be considered.

Service Desk Engineer £25,000-£35,000 DOE Huntingdon, Cambridgeshire Hybrid Working Our client is a leading, independent provider of IT Managed Services and Digital Transformation Solutions to UK businesses. Their principal aim is to offer unparalleled service alongside a broad range of sustainable, digital solutions to meet our customers' needs. We are looking for ambitious, articulate individuals who are eager to progress. We will give you extensive training, steep you in high-level product knowledge on the various technology solutions we provide and equip you with the tools needed to succeed. What can our client give to you? Great team atmosphere Professional Development - Support for certification and career growth opportunities 23 days holiday plus bank holidays and your birthday Death in Service Insurance Light, spacious modern offices Pension - Salary Sacrifice pension scheme with a 3% company contribution on qualified earnings Private Medical Cover - Bupa coverage via Salary Sacrifice Opportunity to join Electric Car Scheme - Salary Sacrifice for environmentally friendly commuting Flexible Work Options - Hybrid role with 2-3 days per week in our office. What we're looking for: Must Haves: Experience working for an MSP or fast-paced IT service desk environment Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Basic understanding of networking concepts (e.g., DNS, DHCP, VPN) Familiarity with Windows operating systems and common desktop support tasks Excellent communication skills with a customer-first mindset Ability to work under pressure and manage multiple priorities Strong problem-solving skills and a willingness to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: MS-900: Microsoft 365 Fundamentals AZ-900: Microsoft Azure Fundamentals SC-900: Microsoft Security, Compliance & Identity Fundamentals Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) Knowledge of RMM tools for device monitoring and remote support ITIL Foundation certification or awareness of ITIL principles Microsoft Fundamentals certifications: If you are currently on the lookout for your next exciting career with a proactive & support team environment, then this could be the next opportunity for you. Apply today or send your CV to

Role: IT Infrastructure Engineer Department: Project Delivery Location: Reigate Salary: £50,000 per annum Job Type: Full-Time (hybrid working) Are you an experienced IT professional with a passion for delivering high-quality infrastructure projects? We are looking for an IT Infrastructure Engineer to join a dynamic, customer-focused technical operations team. In this role, you will be responsible for the delivery and implementation of a wide range of IT projects, ensuring they are completed on time, within scope, and to an exceptional standard. What You'll Be Doing: Deliver and implement IT infrastructure projects that exceed customer expectations. Lead project processes including kick-off, regular reviews, and timely project sign-offs. Prepare detailed project scopes and manage out-of-scope variations. Work closely with third-party suppliers to ensure successful project delivery. Act as a key technical liaison with customers to understand their requirements. Support the sales team with technical expertise and assist in shaping project solutions. Mentor colleagues on project delivery best practices. Provide ad hoc technical support to the wider technical operations team. Attend weekly project planning and team collaboration meetings. What We're Looking For: Proven experience in delivering IT infrastructure projects. Strong technical background in Microsoft 365, Windows Server environments, networking, firewall solutions, and security services. Familiarity with Google Workspace, AV solutions, and security standards such as Cyber Essentials. Excellent communication skills and the ability to build strong relationships with customers. Experience working to SLAs in customer-facing roles. Ability to manage multi-site or multi-level client environments is desirable. Prior experience working within the Education sector would be beneficial. Key Skills: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) Microsoft Endpoint Manager (Intune) Google Workspace & Chrome Enterprise Management Windows Server (Active Directory, Group Policy) Networking (VLANs, wireless security, switch topology) Firewall and security solutions (e.g. SonicWALL, Watchguard) Audio-visual installations and support Strong problem-solving and documentation skills Additional Requirements: Full UK driving licence and access to a vehicle.

Organisation Overview We are a UK & Ireland group of ICT (Information & Communications Technology) specialists. Our mission is to help organisations optimise their operations through technology. We offer a full suite of services including cloud solutions, business applications, infrastructure support, and managed IT services. Role Summary Job Title: Senior Network Infrastructure Engineer Location: Newcastle (Hybrid: approximately 2 days remote) Salary: Up to £50,000 As a Senior Network Infrastructure Engineer (Service Desk), you will support a range of environments - from older on-premises systems to modern cloud infrastructures. Working in a Managed Service Provider environment, you will resolve escalated incidents, troubleshoot complex network and cloud connectivity issues, and help ensure reliable, secure service delivery to clients. Key technologies include traditional networking, virtualisation, and Azure cloud (including desktop virtualisation). Key Duties Act as escalation point for major or complex network & infrastructure incidents from the service desk. Support client environments that vary: legacy on-premises, hybrid, full cloud. Maintain and troubleshoot LAN/WAN, Wi-Fi, VPN, firewall setups across multiple customer sites. Manage Azure environments, especially virtual desktop solutions: session hosts, image deployment, user originations, connectivity. Install, configure, and maintain network hardware (switches, routers, firewalls, access points) from vendors like Cisco, Fortinet, HP, and Aruba. Design and maintain secure, scalable, resilient network architectures in cooperation with clients and external vendors. Contribute to modernization and migration projects-moving from older infrastructure to hybrid/cloud solutions. Keep up-to-date documentation for each client: network diagrams, baselines, change logs. Mentor and support first- and second-line service desk engineers, handling escalations. Qualifications & Background Bachelor's degree in IT, Computer Science or related field (or equivalent experience). 3-5 years' experience in network engineering or IT infrastructure support in a service provider setting. Demonstrable experience with hybrid infrastructure: on-premises, virtualised, cloud. Useful certifications include: CCNA / CCNP, Azure Network / Virtual Desktop, and other network/security accreditations. Technical Competencies Strong grasp of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, subnetting. Experience with network hardware from multiple vendors (Cisco, Fortinet, HP, Aruba, etc.). Firewall & VPN configuration/troubleshooting. Proficient with Azure solutions: virtual desktops, VNETs, network security, connectivity methods. Familiarity with legacy systems (AD, Hyper-V / VMware, RDS). Good with monitoring tools (e.g. PRTG, SolarWinds, Zabbix, Azure Monitor). Knowledge of security best practices relevant to network & cloud infrastructure. Personal / Soft Skills Excellent communication; able to explain technical issues clearly to technical and non-technical stakeholders. Strong analytical and problem-solving ability. Able to prioritise multiple tasks and clients in a fast-moving environment. Collaborative, proactive, adaptable to changing technologies and customer needs.

Role: Infrastructure Engineer / Technical Delivery Engineer Salary: £45,000 - £50,000 Setup: Hybrid - Manchester Industry: Managed Service Provider (MSP) Are you an experienced Infrastructure Engineer with a passion for delivering exceptional technical solutions and supporting critical infrastructure?We're looking for a hands-on Technical Delivery Engineer to join a growing MSP in Manchester, combining project delivery with BAU support and 3rd line escalation work for a varied and rewarding role. What You'll Be Doing Design, implement and maintain core IT infrastructure components including servers, networking, storage, and virtualisation. Deliver infrastructure and cloud projects for clients - ensuring solutions are secure, scalable, and aligned with best practices. Provide 3rd line BAU support for complex technical issues, acting as an escalation point for the service desk and wider support team. Troubleshoot and resolve infrastructure incidents efficiently to minimise downtime and impact. Collaborate with cross-functional teams to scope, design, and deliver infrastructure solutions tailored to business needs. Implement security best practices and ensure compliance with industry standards. Evaluate and recommend new technologies to drive efficiency, resilience, and service improvements. Document configurations, procedures, and troubleshooting steps to support knowledge sharing and operational excellence. Build strong relationships with clients, providing clear communication and technical expertise. What We're Looking For ? Proven experience in IT Infrastructure / Technical Delivery within an MSP or similar environment? Solid experience in BAU support, ideally at 3rd line level, handling complex escalations? Strong knowledge of Microsoft stack, networking, virtualisation (VMware/Hyper-V), firewalls, and cloud platforms (Azure, M365)? Excellent troubleshooting skills and ability to remain calm under pressure? Strong communication skills and the ability to work effectively with clients and internal teams? A proactive problem-solver with a passion for technology and service excellence What's In It For You £45,000 - £50,000 per annum (DOE) ? Hybrid working - flexible Manchester base Comprehensive benefits package including pension & health cover Career progression & certification support A collaborative, supportive, and forward-thinking team culture If you thrive in a role where no two days are the same, enjoy the mix of project delivery and high-level BAU support, and want to be part of a dynamic MSP - we'd love to hear from you. Apply now and take the next step in your Infrastructure career!

1st Line Support Engineer Bicester, Oxfordshire On-Site £24,000-£28,000 DOE Responsibilities: To provide the highest standard of technical support to our clients, in a timely and competent manner. To provide support to the Partners, by understanding and fulfilling the needs of the business competently and effectively. Primary Duties: 1st-line user support request response and instruction: in person, via phone, email and remote access, in office and client premises. Troubleshooting and resolution - hardware repairs and upgrades; operating systems and software installation, update and configuration: data backup and recovery; malware etc detection and removal; and System administration, monitoring and management: install and maintain desktops, laptops, printers etc, and configure network architecture (routers, switches, and firewalls); employ proactive RMM tools, and plan and execute OS and application patching and updates. Administration: prompt and comprehensive job logging and tracking (incident and service request lifecycle management), materials records and client records, internal reporting and client communication. Compose external communications (detailing methodologies and processes) and generate instruction material. R&D: investigate new industry technologies, products, solutions and best practice. Propose and implement new or improved business practices and processes. Qualifications: 5 GCSEs including English and Maths, and preferably Computer Science and Physics; Full UK Driving Licence. Experience, Knowledge and Skills required: Experience in IT services provision and first-line support - in a helpdesk or Managed Service Provider environment or similar is preferred but not essential. A comprehensive grounding in general IT and computing, with some basic physics and electronics; preferably including A knowledge of networking, protocols and server architecture: LANs/WANs, switches, firewalls, DNS, TCP/IP, DHCP, Wi-Fi, VPNs, Active Directory; and Proficiency in Windows 10/11, with the latest Microsoft technologies including MS365 Office products, and recent macOS, plus Exposure to Microsoft 365, Exchange, Azure, and Intune administration. Excellent (verbal and written) communication and customer service skills - to identify user needs and build and maintain productive client relationships. Outstanding problem-solving, analytical and diagnostics skills. The capacity to rapidly assimilate new technologies and systems. The ability to prioritise and work under pressure, and responsibly manage own workload, with the readiness and confidence to be accountable and deliver, and to escalate issues when necessary A desire to excel, with a commitment to exceeding expectations and delivering to SMART objectives. The flexibility to work within a small, dynamic office environment, work extra hours to meet deadlines, as required and where reasonable, and to undertake such other duties as may be reasonably required, participate in office routines etc. Further essential Qualities and Attributes: Approachable, well-mannered, with a professional demeanour. Motivated, disciplined and focussed, with initiative. Logical, methodical, thorough and detail conscious. Organised, with an eye for design. Adaptable, enthusiastic, and sociable Patient and tolerant, with a sense of humour. The above statements are intended to describe the general nature and level of work expected. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Incumbents may be required to perform other duties as assigned. In addition to the above, all employees are expected to: be continuously aware of data security and protection; Maintain a clean, tidy and unobstructed work area, and good health and safety practices. Promote teamwork and collaborative effort and offer guidance to other employees. Be conscious of and promote the values and objectives of the business.

IT Support Engineer Location: Newcastle Salary: £28,000 - £32,000 per annum (DOE) We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Experience Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Active Directory, Microsoft Office 365, Entra, Citrix, VMware, vSphere Documenting incidents and resolutions clearly and accurately. Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Experience working in a professional services environment (legal firm) If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, we'd love to hear from you.

Job Title: ServiceNow Engineer Location: Leeds (Hybrid - 3 days per week on-site) Salary: £65,000 Role Summary: We are seeking a skilled ServiceNow Engineer to join a financial services team, taking ownership of the operation, development, and maintenance of the ServiceNow platform. The role includes managing the enterprise service catalogue (ESC), supporting third-party modules, and ensuring the platform delivers effectively for business needs. Key Responsibilities: Manage and prioritise the backlog, planning work into regular sprints and delivering changes through structured release processes. Test ServiceNow changes in non-production environments before deployment. Work closely with stakeholders to define requirements and advise on optimal use of ServiceNow features. Design solutions that meet requirements while adhering to platform best practices. Identify opportunities to improve services and implement enhancements proactively. Maintain the platform through routine housekeeping, bug fixes, configuration updates, and plugin management. Execute ServiceNow platform upgrades. Mentor and support other developers on the team. Research and recommend new tools or features to improve platform capabilities. Configure and onboard new modules, supporting knowledge transfer and training where needed. Required Experience & Qualifications: Experience working in IT and contributing to software project delivery. Knowledge of ServiceNow and ITIL processes. Previous experience in a similar role or environment. Vocational qualifications or equivalent experience in Agile methodologies. ServiceNow Certified System Administrator and ServiceNow Certified Application Developer . Proven experience in ServiceNow development and administration, including designing and implementing new capabilities. Experience performing platform upgrades. Familiarity with plugins and third-party modules (e.g., VRM/TPRM). Understanding of CMDB configuration and use. Experience in regulated environments, supporting controlled change. Experience maintaining critical digital business applications. Solid knowledge of Agile software development methodologies. Benefits: Pension plan and life protection Health and well-being support Generous leave allowance Discounts and flexible benefits options Apply Now!

Junior Software Developer On-site -Kettering £26,000 per annum Our client, a growing technology-driven business based in Northampton, is looking for a Junior Software Developer to join their supportive and collaborative development team. This is an excellent opportunity for a graduate or someone with some commercial experience looking to kick-start their career in software development within a nurturing and fast-paced environment. About the Role Working as part of a small but growing development team, the Junior Software Developer will assist in the design, development, and maintenance of business applications using modern Microsoft technologies. You'll gain hands-on experience across the full software development lifecycle, with opportunities to expand your technical skills and contribute to exciting projects as the company continues to grow. Key Responsibilities Assist in developing and maintaining web applications using C#, .NET MVC , and related technologies. Work with SQL databases to create, modify, and optimise queries and stored procedures. Support front-end development using HTML, CSS , and related frameworks. Collaborate with senior developers to troubleshoot, test, and enhance existing systems. Participate in code reviews and contribute to improving development processes. Stay up to date with emerging technologies and best practices. Skills & Experience Degree in Computer Science , Software Engineering, or a related field (or equivalent practical experience). Basic knowledge of C#, .NET MVC , and SQL . Understanding of HTML, CSS , and general web development principles. Enthusiastic, proactive, and eager to learn new technologies. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities.

We are seeking a highly skilled and proactive 3rd Line Engineer to join our engineering team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless integration of new customers into our service ecosystem. Key Tasks & Accountabilities Technical Support & Escalations Provide expert-level troubleshooting and resolution for complex technical issues escalated from 1st and 2nd line support. Deliver remote and field-based support for critical incidents, ensuring minimal disruption to customer operations. Maintain ownership of high-priority tickets and ensure timely resolution in line with SLAs. Project & Onboarding Support Collaborate with project teams to provide technical support for new customer deployments during the implementation and post implementation phase before handover into in-life helpdesk teams Assist in the transition of new services and customers into the support environment, ensuring readiness and documentation. Coaching & Development Mentor and coach 2nd Line Engineers, fostering technical growth and knowledge sharing. Lead technical workshops and training sessions to upskill the support team. Act as a technical escalation point and promote best practices across the service desk. Contribute to the continuous improvement and development of our internal knowledge base for support and technical staff Infrastructure & Systems Oversee patching, updates, and health checks across core infrastructure. Monitor and manage internal networks, servers, and cloud services. Ensure internal systems are secure, resilient, and optimised for performance. What will You Bring? Experience & Competencies Proven experience in a 3rd Line Support role within IT and/or Telecoms. Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. Proficient in root cause analysis and incident resolution. Deep understanding of Entra ID, Azure Compute, Intune, networking protocols, firewalls, and VoIP. Ability to support technical aspects of new customer deployments and infrastructure projects. Knowledge of cybersecurity principles and best practices. Familiarity with data protection regulations and secure system configurations. Strong commitment to delivering high-quality service and support. Ability to communicate technical solutions clearly to non-technical stakeholders. Experience mentoring junior engineers, fostering a learning culture, and leading by example. Confidence in making decisions under pressure and in complex scenarios. Excellent verbal and written communication skills. Ability to work cross-functionally with service desk, project teams, and customers. Comfortable working in dynamic environments, both remotely and on-site. Self-motivated with a continuous improvement mindset. Vendor Exposure Networking - Meraki, Watchguard, Draytek ACS, Datto, Cato, Starlink Audio/Visual - Yealink, 8x8, Horizon, Samsung CMS, NowSignage Identity and Management - EntraID, Intune, NinjaRMM, Defender Cloud - Azure, SharePoint, Teams, Power AutomateAnd More What is in it for You? A competitive salary + profit share scheme 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your secondyear Pension scheme NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Discount scheme on entertainment/shopping/leisure activities 0.5 days per year paid volunteering/community work Wellbeing support and advice Culture & Environment As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 5 pillars of success: People, Platforms, Services, Solutions and Sustainability. Our people are the key to all our success and we are committed to identifying and working to each individual's strengths, to create a balanced and innovative atmosphere and a consultative way of operating. All our employees display and are measured on some specific core standards of ethical and engaging behaviour: Customer Focused Accountable Commercially Aware Team Working/Collaboration Innovative

Job Title: Service Desk Team Lead Location: WorcestershireSalary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations.This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco networking technologies (routers, switches, ASA/FTD firewalls, VPNs, wireless solutions). Hands-on experience with LAN/WAN, VLANs, routing protocols (OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to non-technical stakeholders. If you are a motivated leader with a strong technical background and a passion for driving excellent customer service, this is an excellent opportunity to make a real impact within a growing MSP. Apply today with your CV to be considered.