Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000 Full time office-based role in North Manchester, with occasional travel Salary: £27,000 - £30,000 per annum ? Reporting to: Senior IT Analyst About the Company We are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services. Our Mission We are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities. The Team You'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling.We actively support professional development, including funded learning pathways and apprenticeships. Role Overview You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance. Key Responsibilities Provide technical support via phone, email, and in person Log and manage incidents through the IT service management system Monitor and maintain business systems, networks, and applications Support IT compliance standards (ISO27001 and Cyber Essentials) Identify recurring issues and help develop proactive solutions What We're Looking For Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server Strong problem-solving skills with ownership of issues end-to-end Customer-focused approach with excellent communication skills Team player with strong organisational skills Eagerness to learn and develop within IT
03/03/2026
Full time
Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000 Full time office-based role in North Manchester, with occasional travel Salary: £27,000 - £30,000 per annum ? Reporting to: Senior IT Analyst About the Company We are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services. Our Mission We are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities. The Team You'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling.We actively support professional development, including funded learning pathways and apprenticeships. Role Overview You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance. Key Responsibilities Provide technical support via phone, email, and in person Log and manage incidents through the IT service management system Monitor and maintain business systems, networks, and applications Support IT compliance standards (ISO27001 and Cyber Essentials) Identify recurring issues and help develop proactive solutions What We're Looking For Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server Strong problem-solving skills with ownership of issues end-to-end Customer-focused approach with excellent communication skills Team player with strong organisational skills Eagerness to learn and develop within IT
Job Title: Project Manager (MSP)Location: London (Hybrid / On-Site as required)Salary: £60,000 + excellent benefits We're supporting a well-established, people-centric Managed Service Provider in London that places employee wellbeing, professional development, and long-term career growth at the heart of everything they do. This is an organisation that genuinely invests in its people through paid certifications, continuous training, and a supportive culture built around collaboration and respect. Due to continued growth, they're looking for an experienced Project Manager to oversee and deliver a variety of IT and digital transformation projects for a diverse client portfolio. The Role As the Project Manager, you'll take full ownership of project delivery from initiation through to completion. You'll work closely with technical teams, clients, and internal leadership to ensure projects are delivered on time, within scope, and to a high standard - all while upholding the company's commitment to exceptional customer experience. Key Responsibilities Lead and manage multiple concurrent IT and digital transformation projects for SME and mid-market clients. Coordinate internal technical resource and external stakeholders to ensure smooth delivery. Monitor project timelines, risks, dependencies, and scope, ensuring issues are identified and resolved early. Maintain clear and consistent communication with clients throughout each project. Produce detailed project documentation including plans, RAID logs, scopes of work, and progress reports. Support pre-sales activity by evaluating client requirements and contributing to solution design. Ensure delivery aligns with internal governance, quality processes, and industry best practice. What You'll Bring Demonstrable experience managing IT or technology projects within an MSP or IT services environment. Strong understanding of technologies such as Microsoft 365, Azure, networking, and modern infrastructure. Excellent organisational, communication, and stakeholder management skills. Ability to translate complex technical information into clear, client-friendly language. A structured, disciplined approach to project delivery with strong documentation skills. Project management qualifications (Prince2, Agile, PMP) are beneficial - and the company will pay for these if needed. Why Join This MSP? A genuinely people-first culture with a supportive, collaborative environment. Paid certifications and training to accelerate your career. Access to varied, modern IT projects across multiple industries. Clear progression pathways and opportunities to move into senior roles. Competitive salary of £60,000 + benefits. If you're a Project Manager who thrives in a supportive, growth-oriented MSP and wants to be part of a business that truly values its people, we'd love to hear from you. Apply today to learn more.
03/03/2026
Full time
Job Title: Project Manager (MSP)Location: London (Hybrid / On-Site as required)Salary: £60,000 + excellent benefits We're supporting a well-established, people-centric Managed Service Provider in London that places employee wellbeing, professional development, and long-term career growth at the heart of everything they do. This is an organisation that genuinely invests in its people through paid certifications, continuous training, and a supportive culture built around collaboration and respect. Due to continued growth, they're looking for an experienced Project Manager to oversee and deliver a variety of IT and digital transformation projects for a diverse client portfolio. The Role As the Project Manager, you'll take full ownership of project delivery from initiation through to completion. You'll work closely with technical teams, clients, and internal leadership to ensure projects are delivered on time, within scope, and to a high standard - all while upholding the company's commitment to exceptional customer experience. Key Responsibilities Lead and manage multiple concurrent IT and digital transformation projects for SME and mid-market clients. Coordinate internal technical resource and external stakeholders to ensure smooth delivery. Monitor project timelines, risks, dependencies, and scope, ensuring issues are identified and resolved early. Maintain clear and consistent communication with clients throughout each project. Produce detailed project documentation including plans, RAID logs, scopes of work, and progress reports. Support pre-sales activity by evaluating client requirements and contributing to solution design. Ensure delivery aligns with internal governance, quality processes, and industry best practice. What You'll Bring Demonstrable experience managing IT or technology projects within an MSP or IT services environment. Strong understanding of technologies such as Microsoft 365, Azure, networking, and modern infrastructure. Excellent organisational, communication, and stakeholder management skills. Ability to translate complex technical information into clear, client-friendly language. A structured, disciplined approach to project delivery with strong documentation skills. Project management qualifications (Prince2, Agile, PMP) are beneficial - and the company will pay for these if needed. Why Join This MSP? A genuinely people-first culture with a supportive, collaborative environment. Paid certifications and training to accelerate your career. Access to varied, modern IT projects across multiple industries. Clear progression pathways and opportunities to move into senior roles. Competitive salary of £60,000 + benefits. If you're a Project Manager who thrives in a supportive, growth-oriented MSP and wants to be part of a business that truly values its people, we'd love to hear from you. Apply today to learn more.
Role: 2nd Line IT Support Engineer (MSP) Location: Milton Keynes Salary: Up to £35,000 Type: Full-time, Permanent Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex. What you'll be doing Providing 2nd line support to a wide range of MSP clients Troubleshooting escalated issues from 1st line across desktop, server, and network environments Managing and resolving incidents and service requests via the ticketing system Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD) Diagnosing and resolving Windows Server and Active Directory issues Assisting with onboarding/offboarding of users and devices Supporting backups, antivirus, patching, and monitoring tools Contributing to documentation and knowledge base articles Working closely with 3rd line engineers on complex issues and projects What we're looking for Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment) Strong knowledge of: Windows 10/11 & Windows Server Active Directory & Group Policy Microsoft 365 & Azure AD Networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Experience with RMM and ticketing systems Excellent troubleshooting and customer service skills Ability to manage workload and prioritise tickets effectively Nice to have (but not essential) Azure or Intune experience Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki) MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA) Microsoft or vendor certifications What you'll get Competitive salary with regular reviews Training budget and certification support Clear progression path into 3rd line or project work Friendly, supportive team environment If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.
03/03/2026
Full time
Role: 2nd Line IT Support Engineer (MSP) Location: Milton Keynes Salary: Up to £35,000 Type: Full-time, Permanent Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex. What you'll be doing Providing 2nd line support to a wide range of MSP clients Troubleshooting escalated issues from 1st line across desktop, server, and network environments Managing and resolving incidents and service requests via the ticketing system Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD) Diagnosing and resolving Windows Server and Active Directory issues Assisting with onboarding/offboarding of users and devices Supporting backups, antivirus, patching, and monitoring tools Contributing to documentation and knowledge base articles Working closely with 3rd line engineers on complex issues and projects What we're looking for Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment) Strong knowledge of: Windows 10/11 & Windows Server Active Directory & Group Policy Microsoft 365 & Azure AD Networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Experience with RMM and ticketing systems Excellent troubleshooting and customer service skills Ability to manage workload and prioritise tickets effectively Nice to have (but not essential) Azure or Intune experience Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki) MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA) Microsoft or vendor certifications What you'll get Competitive salary with regular reviews Training budget and certification support Clear progression path into 3rd line or project work Friendly, supportive team environment If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.
Role: Senior Infrastructure Engineer Location: Abingdon, Oxfordshire Salary : Up to £55,000 + performance-related bonus Type: On-site, Permanent Join a well-established IT solutions provider with over 30 years' experience supporting 400+ client sites nationwide. We're looking for a customer-focused Senior IT Engineer with strong networking expertise to join the growing team. The Role You'll lead and support networking projects, manage infrastructure, and provide remote and on-site support. You'll work closely with customers and internal teams to deliver secure, scalable, and high-quality IT solutions. Key Responsibilities Design, implement, and support secure, scalable network solutions across multi-site customer environments. Lead the delivery of network and core infrastructure projects, including new installations, upgrades, and migrations. Manage and maintain on-prem and cloud infrastructure, ensuring high availability, performance, and security. Provide senior-level support for routing, switching, firewalls, VPNs, and WAN connectivity. Administer and support Windows Server environments, virtualised platforms (Hyper-V), and associated services. Support and optimise Microsoft cloud technologies, including Azure, Azure AD, Office 365, and Intune. Monitor infrastructure performance, capacity, and security; proactively identify risks and improvement opportunities. Implement and maintain security policies, patching, firmware updates, and disaster recovery solutions. Act as an escalation point for complex technical issues, providing remote and on-site support where required. Produce and maintain high-quality technical documentation, including network diagrams, configurations, and procedures. Work closely with senior management and other technical teams to define standards, policies, and best practices. Provide technical guidance, mentoring, and oversight to junior engineers and field teams. Key Skills & Experience 4-5 years in a similar senior IT/networking role Cisco routers & switches TCP/IP networking, firewalls (Fortinet), and IT security Windows Server (2016/2019/2022), Hyper-V Active Directory & Azure AD Microsoft Azure, Office 365, Intune Windows 10/11 & Apple device support (MDM/Meraki) Backup & disaster recovery solutions Strong communication and customer-facing skills SQL Server experience beneficial What We Offer Company Car Company pension Private healthcare & group life cover Flexible working schedule Employee discounts Profit-share eligibility after 12 months
03/03/2026
Full time
Role: Senior Infrastructure Engineer Location: Abingdon, Oxfordshire Salary : Up to £55,000 + performance-related bonus Type: On-site, Permanent Join a well-established IT solutions provider with over 30 years' experience supporting 400+ client sites nationwide. We're looking for a customer-focused Senior IT Engineer with strong networking expertise to join the growing team. The Role You'll lead and support networking projects, manage infrastructure, and provide remote and on-site support. You'll work closely with customers and internal teams to deliver secure, scalable, and high-quality IT solutions. Key Responsibilities Design, implement, and support secure, scalable network solutions across multi-site customer environments. Lead the delivery of network and core infrastructure projects, including new installations, upgrades, and migrations. Manage and maintain on-prem and cloud infrastructure, ensuring high availability, performance, and security. Provide senior-level support for routing, switching, firewalls, VPNs, and WAN connectivity. Administer and support Windows Server environments, virtualised platforms (Hyper-V), and associated services. Support and optimise Microsoft cloud technologies, including Azure, Azure AD, Office 365, and Intune. Monitor infrastructure performance, capacity, and security; proactively identify risks and improvement opportunities. Implement and maintain security policies, patching, firmware updates, and disaster recovery solutions. Act as an escalation point for complex technical issues, providing remote and on-site support where required. Produce and maintain high-quality technical documentation, including network diagrams, configurations, and procedures. Work closely with senior management and other technical teams to define standards, policies, and best practices. Provide technical guidance, mentoring, and oversight to junior engineers and field teams. Key Skills & Experience 4-5 years in a similar senior IT/networking role Cisco routers & switches TCP/IP networking, firewalls (Fortinet), and IT security Windows Server (2016/2019/2022), Hyper-V Active Directory & Azure AD Microsoft Azure, Office 365, Intune Windows 10/11 & Apple device support (MDM/Meraki) Backup & disaster recovery solutions Strong communication and customer-facing skills SQL Server experience beneficial What We Offer Company Car Company pension Private healthcare & group life cover Flexible working schedule Employee discounts Profit-share eligibility after 12 months
3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades, and migrations for client systems. Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting, communication, and client-facing skills. Desirable Relevant certifications (Microsoft, CompTIA, VMware, or similar). Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.). Scripting or automation skills (PowerShell preferred). Why Join Us? Competitive salary up to £45,000. Hybrid working and flexible schedule. Paid training and certification support. Friendly, collaborative team culture with real progression opportunities. Varied technical environment - no two days the same. If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
03/03/2026
Full time
3rd Line MSP Engineer - £45,000 Location: Birmingham (hybrid)Salary: £45,000 Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries. Key Responsibilities Provide 3rd line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades, and migrations for client systems. Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing. Participate in project delivery, system documentation, and continual service improvement. Essential Skills & Experience Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting, communication, and client-facing skills. Desirable Relevant certifications (Microsoft, CompTIA, VMware, or similar). Exposure to backup, DR, and monitoring tools (Veeam, Datto, SolarWinds, etc.). Scripting or automation skills (PowerShell preferred). Why Join Us? Competitive salary up to £45,000. Hybrid working and flexible schedule. Paid training and certification support. Friendly, collaborative team culture with real progression opportunities. Varied technical environment - no two days the same. If you think this role could be the ideal next step for you, please apply with an up-to-date CV to be put forward.
Job Title: IT Software Support Engineer Location: Newcastle Upon Tyne Salary: £25,000 per annum Job Type: Full-Time Permanent Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused IT Software Support Engineer to join our growing support team in Newcastle. About the Role: As an IT Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment. Key Responsibilities: Respond to incoming support queries via phone, email, and ticketing system Troubleshoot software issues and provide first-line resolution or escalate where appropriate Log and track issues to ensure timely resolution and customer satisfaction Assist with software installations, configuration, and basic training Work closely with 2nd Line Support and Development teams to improve support processes What We're Looking For: Strong communication skills with a customer-first mindset Basic understanding of software applications, operating systems, and networks Ability to diagnose and troubleshoot technical issues methodically Previous experience in a helpdesk or technical support environment (desirable, but not essential) Enthusiasm to learn and develop within a technology-focused company What We Offer: Competitive salary of £25,000 Ongoing training and development opportunities Supportive and collaborative team culture Pension scheme and other benefits How to Apply: Click Apply Now or send your CV and a short cover letter outlining your interest to Join us and be part of a team that's passionate about delivering great software and even better service.
03/03/2026
Full time
Job Title: IT Software Support Engineer Location: Newcastle Upon Tyne Salary: £25,000 per annum Job Type: Full-Time Permanent Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused IT Software Support Engineer to join our growing support team in Newcastle. About the Role: As an IT Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment. Key Responsibilities: Respond to incoming support queries via phone, email, and ticketing system Troubleshoot software issues and provide first-line resolution or escalate where appropriate Log and track issues to ensure timely resolution and customer satisfaction Assist with software installations, configuration, and basic training Work closely with 2nd Line Support and Development teams to improve support processes What We're Looking For: Strong communication skills with a customer-first mindset Basic understanding of software applications, operating systems, and networks Ability to diagnose and troubleshoot technical issues methodically Previous experience in a helpdesk or technical support environment (desirable, but not essential) Enthusiasm to learn and develop within a technology-focused company What We Offer: Competitive salary of £25,000 Ongoing training and development opportunities Supportive and collaborative team culture Pension scheme and other benefits How to Apply: Click Apply Now or send your CV and a short cover letter outlining your interest to Join us and be part of a team that's passionate about delivering great software and even better service.
IT Engineer - £28,000 - £36,000 - Teesside (D.O.E.) We are excited to announce a fantastic job opportunity for a skilled and motivated IT Engineer to join a dynamic team across the Teesside area. If you're passionate about providing exceptional IT support and seeking a challenging role with great benefits, we encourage you to read on! Position - IT Engineer Location - Teesside Salary - £28,000 - £36,000 Perks and Benefits - Competitive Salary Package Comprehensive Benefits Package Exciting Career Growth Opportunities Collaborative and Dynamic Work Environment Key Responsibilities - Provide technical support to clients, troubleshooting IT issues across various hardware and software systems Resolving incidents and service requests in a timely manner Working with both internal and external teams to diagnose and resolve technical problems Skills Required - Previous experience within an IT Support setting Windows OS, Active Directory and Office 365 Familiarisation with Networking principles (TCP/IP, DNS, DHCP) Proficiency in diagnosing and troubleshooting hardware and software issues Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth. Apply now and be part of our exciting journey!
03/03/2026
Full time
IT Engineer - £28,000 - £36,000 - Teesside (D.O.E.) We are excited to announce a fantastic job opportunity for a skilled and motivated IT Engineer to join a dynamic team across the Teesside area. If you're passionate about providing exceptional IT support and seeking a challenging role with great benefits, we encourage you to read on! Position - IT Engineer Location - Teesside Salary - £28,000 - £36,000 Perks and Benefits - Competitive Salary Package Comprehensive Benefits Package Exciting Career Growth Opportunities Collaborative and Dynamic Work Environment Key Responsibilities - Provide technical support to clients, troubleshooting IT issues across various hardware and software systems Resolving incidents and service requests in a timely manner Working with both internal and external teams to diagnose and resolve technical problems Skills Required - Previous experience within an IT Support setting Windows OS, Active Directory and Office 365 Familiarisation with Networking principles (TCP/IP, DNS, DHCP) Proficiency in diagnosing and troubleshooting hardware and software issues Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth. Apply now and be part of our exciting journey!
Role: Helpdesk Lead (1st & 2nd Line) Location: Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary : Up to £40,000 per annum Overview Our client is a newly established Managed Service Provider (MSP) with ambitious growth plans and a strong commitment to delivering exceptional service to its customers. As part of building its Helpdesk function from the ground up, our client is seeking a proactive, highly organised Helpdesk Lead to play a key role in shaping and developing the Service Desk operation. This opportunity goes beyond a traditional Service Desk position. It is ideal for an experienced IT support professional who wants to combine hands-on 1st and 2nd line support with operational responsibility - helping to implement structure, improve processes, and contribute to building a high-performing support function. Key Responsibilities Act as the main point of contact for IT support queries via phone, email, and ticketing system Provide 1st and 2nd line technical support to external clients Assist in designing, implementing, and improving Helpdesk processes and workflows Support ticket triage, prioritisation, and SLA management Troubleshoot and resolve hardware, software, and network issues Escalate complex issues where appropriate while maintaining ownership Manage user accounts (Active Directory, Microsoft 365) Support device builds, deployments, and hardware setup Attend occasional client site visits to provide onsite support and assist with projects Assist with system upgrades, patches, and routine maintenance Create and maintain technical documentation and knowledge base materials Contribute to continuous service improvement initiatives What we're looking for Previous experience in a Service Desk / IT Support / Helpdesk role Experience within an MSP environment is highly desirable Strong 1st and 2nd line troubleshooting skills Experience working with structured ticketing systems Strong knowledge of: Windows 10/11 Microsoft 365 Active Directory (user administration, group policies) Basic networking (DNS, DHCP, TCP/IP) Highly organised with the ability to bring structure to a growing environment Excellent communication and client-facing skills Strong problem-solving ability Full UK driving licence (or ability to travel to client sites when required) Desirable (Not Essential) Experience in an MSP environment Exposure to Azure or Intune IT certifications (CompTIA, Microsoft, ITIL etc.) What's on Offer Salary up to £40,000 Hybrid working model Exposure to both remote and onsite technical environments Supportive and collaborative team environment Ongoing training and development opportunities Clear progression pathway
03/03/2026
Full time
Role: Helpdesk Lead (1st & 2nd Line) Location: Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary : Up to £40,000 per annum Overview Our client is a newly established Managed Service Provider (MSP) with ambitious growth plans and a strong commitment to delivering exceptional service to its customers. As part of building its Helpdesk function from the ground up, our client is seeking a proactive, highly organised Helpdesk Lead to play a key role in shaping and developing the Service Desk operation. This opportunity goes beyond a traditional Service Desk position. It is ideal for an experienced IT support professional who wants to combine hands-on 1st and 2nd line support with operational responsibility - helping to implement structure, improve processes, and contribute to building a high-performing support function. Key Responsibilities Act as the main point of contact for IT support queries via phone, email, and ticketing system Provide 1st and 2nd line technical support to external clients Assist in designing, implementing, and improving Helpdesk processes and workflows Support ticket triage, prioritisation, and SLA management Troubleshoot and resolve hardware, software, and network issues Escalate complex issues where appropriate while maintaining ownership Manage user accounts (Active Directory, Microsoft 365) Support device builds, deployments, and hardware setup Attend occasional client site visits to provide onsite support and assist with projects Assist with system upgrades, patches, and routine maintenance Create and maintain technical documentation and knowledge base materials Contribute to continuous service improvement initiatives What we're looking for Previous experience in a Service Desk / IT Support / Helpdesk role Experience within an MSP environment is highly desirable Strong 1st and 2nd line troubleshooting skills Experience working with structured ticketing systems Strong knowledge of: Windows 10/11 Microsoft 365 Active Directory (user administration, group policies) Basic networking (DNS, DHCP, TCP/IP) Highly organised with the ability to bring structure to a growing environment Excellent communication and client-facing skills Strong problem-solving ability Full UK driving licence (or ability to travel to client sites when required) Desirable (Not Essential) Experience in an MSP environment Exposure to Azure or Intune IT certifications (CompTIA, Microsoft, ITIL etc.) What's on Offer Salary up to £40,000 Hybrid working model Exposure to both remote and onsite technical environments Supportive and collaborative team environment Ongoing training and development opportunities Clear progression pathway
Job Title: IT Engineer Location: Newcastle Salary: Up to £35,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address :
03/03/2026
Full time
Job Title: IT Engineer Location: Newcastle Salary: Up to £35,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address :
Technical Support Engineer - Sheffield (£24,000 - £28,000 D.O.E.) We are excited to announce a fantastic job opportunity for a skilled and motivated Technical Support Engineer to join a dynamic team in Sheffield. If you're passionate about providing exceptional IT support and seeking a challenging role with great benefits, we encourage you to read on! Position - Technical Support Engineer Location - Sheffield Salary - £24,000 - £28,000 Perks and Benefits - Competitive Salary Package Comprehensive Benefits Package Exciting Career Growth Opportunities Collaborative and Dynamic Work Environment Key Responsibilities - Provide technical support, troubleshooting IT issues across various hardware and software systems Resolving incidents and service requests in a timely manner Working with both internal and external teams to diagnose and resolve technical problems Skills Required - Previous experience within an IT Support setting Windows OS, Active Directory and Office 365 Familiarisation with Networking principles (TCP/IP, DNS, DHCP) Proficiency in diagnosing and troubleshooting hardware and software issues Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth. Apply now and be part of our exciting journey!
03/03/2026
Full time
Technical Support Engineer - Sheffield (£24,000 - £28,000 D.O.E.) We are excited to announce a fantastic job opportunity for a skilled and motivated Technical Support Engineer to join a dynamic team in Sheffield. If you're passionate about providing exceptional IT support and seeking a challenging role with great benefits, we encourage you to read on! Position - Technical Support Engineer Location - Sheffield Salary - £24,000 - £28,000 Perks and Benefits - Competitive Salary Package Comprehensive Benefits Package Exciting Career Growth Opportunities Collaborative and Dynamic Work Environment Key Responsibilities - Provide technical support, troubleshooting IT issues across various hardware and software systems Resolving incidents and service requests in a timely manner Working with both internal and external teams to diagnose and resolve technical problems Skills Required - Previous experience within an IT Support setting Windows OS, Active Directory and Office 365 Familiarisation with Networking principles (TCP/IP, DNS, DHCP) Proficiency in diagnosing and troubleshooting hardware and software issues Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth. Apply now and be part of our exciting journey!
Job Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide high end technical support to clients., Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain IT equipment and software. Manage and support Microsoft 365 and other cloud-based services. Perform regular system maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or similar role. Strong knowledge of Windows and macOS operating systems. Experience with Microsoft 365, Active Directory, and network troubleshooting. Familiarity with virtualization technologies such as VMware or Hyper-V. Excellent problem-solving skills and attention to detail. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. A valid driver's license and willingness to travel to client sites as needed. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address :
03/03/2026
Full time
Job Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide high end technical support to clients., Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain IT equipment and software. Manage and support Microsoft 365 and other cloud-based services. Perform regular system maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or similar role. Strong knowledge of Windows and macOS operating systems. Experience with Microsoft 365, Active Directory, and network troubleshooting. Familiarity with virtualization technologies such as VMware or Hyper-V. Excellent problem-solving skills and attention to detail. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. A valid driver's license and willingness to travel to client sites as needed. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address :
Role: IT Support Engineer Location: Chelmsford, Essex Salary: Up to £35,000Type: Full-time, Permanent Job Description Our client is a growing managed service provider who specialises across the NHS Health and Justice (H&J). They are looking for an ambitious individual to provide IT deskside support which can range from basic PC and printer support to network connectivity. This job requires you to have a full, clean, and valid UK driving license along with access to suitable car as you will be expected to drive to various locations within the UK. You will be expected to undergo DBS, NPPV level 3 and HMPPS Cat A Security Clearance vetting if you are not already vetted, with a failure to do so or failing to achieve the vetting resulting in the termination of your employment. Key Responsibilities Act as the first / second line IT support resource, building and maintaining strong technical knowledge to effectively support our users. Troubleshoot, diagnose, and resolve IT issues efficiently, escalating complex incidents to senior technical teams when required. Provide support across all sites and customer locations nationwide. Maintain and update the Service Desk Knowledgebase with fixes, solutions, and documentation of work completed. Apply ITIL v4 principles within a service delivery environment. Develop and maintain expertise in networking (LAN/WAN, TCP/IP), hardware (PCs, printers, components), and supported software systems. Build a foundational understanding of Microsoft Azure infrastructure to better support cloud-based services. Script and automate routine tasks using tools such as PowerShell and RMM platforms. Plan, prioritise, and manage workload independently, demonstrating strong analytical and communication skills when supporting staff and management. Essential Skills Knowledge of PC, printer, and desktop technologies. Knowledge of desktop and printer hardware. Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing. Knowledge of Microsoft Office products. Knowledge of Network technologies and the TCP/IP protocol. Desirable Skills Knowledge of Microsoft Azure Knowledge of Meraki Knowledge of Sophos Knowledge of SuperOps (Service Desk) Knowledge of RMM tools Knowledge of Powershell/CMD Benefits Competitive salary, reviewed regularly in line with performance Company pension scheme Generous annual leave entitlement plus bank holidays Ongoing training and professional development opportunities Clear career progression pathways Supportive and collaborative working environment Modern equipment and tools to enable success in the role Opportunities to work on varied and engaging projects across multiple sites
03/03/2026
Full time
Role: IT Support Engineer Location: Chelmsford, Essex Salary: Up to £35,000Type: Full-time, Permanent Job Description Our client is a growing managed service provider who specialises across the NHS Health and Justice (H&J). They are looking for an ambitious individual to provide IT deskside support which can range from basic PC and printer support to network connectivity. This job requires you to have a full, clean, and valid UK driving license along with access to suitable car as you will be expected to drive to various locations within the UK. You will be expected to undergo DBS, NPPV level 3 and HMPPS Cat A Security Clearance vetting if you are not already vetted, with a failure to do so or failing to achieve the vetting resulting in the termination of your employment. Key Responsibilities Act as the first / second line IT support resource, building and maintaining strong technical knowledge to effectively support our users. Troubleshoot, diagnose, and resolve IT issues efficiently, escalating complex incidents to senior technical teams when required. Provide support across all sites and customer locations nationwide. Maintain and update the Service Desk Knowledgebase with fixes, solutions, and documentation of work completed. Apply ITIL v4 principles within a service delivery environment. Develop and maintain expertise in networking (LAN/WAN, TCP/IP), hardware (PCs, printers, components), and supported software systems. Build a foundational understanding of Microsoft Azure infrastructure to better support cloud-based services. Script and automate routine tasks using tools such as PowerShell and RMM platforms. Plan, prioritise, and manage workload independently, demonstrating strong analytical and communication skills when supporting staff and management. Essential Skills Knowledge of PC, printer, and desktop technologies. Knowledge of desktop and printer hardware. Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing. Knowledge of Microsoft Office products. Knowledge of Network technologies and the TCP/IP protocol. Desirable Skills Knowledge of Microsoft Azure Knowledge of Meraki Knowledge of Sophos Knowledge of SuperOps (Service Desk) Knowledge of RMM tools Knowledge of Powershell/CMD Benefits Competitive salary, reviewed regularly in line with performance Company pension scheme Generous annual leave entitlement plus bank holidays Ongoing training and professional development opportunities Clear career progression pathways Supportive and collaborative working environment Modern equipment and tools to enable success in the role Opportunities to work on varied and engaging projects across multiple sites
Senior Software Developer Clacton-on-Sea Hybrid Salary: £50k+ Must have valid right to work, NO sponsorship provided for this role A great client of mine, a leading technology company , is looking to hire a Senior .NET Developer to join their engineering team. This is a strong opportunity to work within a well-established business that values solid engineering, long-term thinking and gives senior developers real ownership over their work. With a complex, business-critical tech stack and a clear roadmap for improvement and modernisation, they're looking for someone confident working across both legacy and modern .NET environments. The role Develop and maintain applications using .NET Framework and .NET Core Build and support WinForms and WebForms applications Develop front-end functionality using Vue.js 3 Design and optimise databases using Microsoft SQL Server Develop and integrate services using SOAP, WCF and gRPC Contribute to architectural discussions, code reviews and CI/CD pipelines Troubleshoot, debug and optimise application performance Requirements Strong commercial experience with .NET Framework and .NET Core Hands-on experience with WinForms, WebForms and Vue.js 3 Solid experience with MS SQL Server Experience working with SOAP, WCF and gRPC Good understanding of software design principles Experience with version control tools (Azure DevOps / Git) What's on offer Hybrid working A stable, tech-led business with long-term growth plans Real technical ownership and impact Competitive salary and benefits
03/03/2026
Full time
Senior Software Developer Clacton-on-Sea Hybrid Salary: £50k+ Must have valid right to work, NO sponsorship provided for this role A great client of mine, a leading technology company , is looking to hire a Senior .NET Developer to join their engineering team. This is a strong opportunity to work within a well-established business that values solid engineering, long-term thinking and gives senior developers real ownership over their work. With a complex, business-critical tech stack and a clear roadmap for improvement and modernisation, they're looking for someone confident working across both legacy and modern .NET environments. The role Develop and maintain applications using .NET Framework and .NET Core Build and support WinForms and WebForms applications Develop front-end functionality using Vue.js 3 Design and optimise databases using Microsoft SQL Server Develop and integrate services using SOAP, WCF and gRPC Contribute to architectural discussions, code reviews and CI/CD pipelines Troubleshoot, debug and optimise application performance Requirements Strong commercial experience with .NET Framework and .NET Core Hands-on experience with WinForms, WebForms and Vue.js 3 Solid experience with MS SQL Server Experience working with SOAP, WCF and gRPC Good understanding of software design principles Experience with version control tools (Azure DevOps / Git) What's on offer Hybrid working A stable, tech-led business with long-term growth plans Real technical ownership and impact Competitive salary and benefits
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.
03/03/2026
Full time
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.
IT Support Engineer Location: Edinburgh Salary: £28,000 - £33,000 per annum (DOE) We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Glasgow, Stirling and Newcastle The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, please APPLY ASAP.
03/10/2025
Full time
IT Support Engineer Location: Edinburgh Salary: £28,000 - £33,000 per annum (DOE) We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Travel to other sites required: Glasgow, Stirling and Newcastle The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, please APPLY ASAP.
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
03/10/2025
Full time
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
