Fujitsu Limited

Infrastructure Technician Location: Basingstoke (On-site), Shift based role. As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment. This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers. As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function. Your role will involve: Acting as the first point of contact for IT support queries via phone, email, or ticketing system Performing daily health checks and proactive infrastructure monitoring Logging, prioritising, and resolving incidents and service requests in line with SLAs Troubleshooting issues across a Linux environment Managing user accounts, passwords, and permissions Escalating complex or high-impact issues to 3rd Line or specialist support teams Providing clear communication and excellent customer service to end users Maintaining accurate records and documentation within the IT Service Management tool Contributing to process improvement and knowledge sharing across the team Your transferable skills and experience: Previous experience in a 1st Line / Service Desk / Helpdesk support role Strong communication and customer service skills, both written and verbal Working knowledge of Linux or Windows environments Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy) A proactive, problem-solving mindset with strong attention to detail Ability to work effectively within a secure, process-driven environment You must be willing and eligible to undergo security clearance for this position. Expected working: This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work - employee discounts Employee assistance programme/ virtual GP Work Your Way is our approach to flexible working - this is available from day 1 of joining We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.

OPERATIONAL SECURITY - LOCAL SECURITY ADMINISTRATOR London (TOP33) You will provide a co-ordinated planned approach to Operational Security within the project. Providing timely and pragmatic advice to internal stakeholders to ensure programme compliance with Fujitsu security policy and external stakeholders in accordance with mandated policies and procedures. Maintains communication with the Security System Officers (SSO's) and Security Assurance Manager for all security related matters. The LSA contributes and works pragmatically to companywide processes, standards, procedures, and work instructions. Contributes to reviews to ensure standards are being adopted. They ensure that any activities, processes, and standards that can be planned and measured are undertaken to deliver the security requirements of the pro-gramme. The LSA is responsible for complying with the Fujitsu Security Policies and appropriate customer publications, delivering applicable security advice and support to the project, and delivering security support activities to ensure business value and cost effectiveness is achieved. Operational security is defined as, but not limited to, any activity which involves the delivery of standards and policies for implementation across the project. RESPONSIBILITIES Conduct regular daily monitoring of the SIEM, escalating to SSO, SAM and Ops Manager as appropriate. Manage security incidents using tickets, escalating to SSO, SAM as appropriate. Ensure security alerts and incidents are captured and appropriate action is taken in accordance with Fujitsu policies including the raising escalations. Support PKI including revocation and certificate renewal. Conduct password, passphrase, shared secret changes when required. Ensure continued compliance to Security Operating Procedures (SyOPs) and LSI's. Testing and Auditing of WI's prior to being sent out to live service. Carry out Smart card administration. Conduct IMPEX duties. Manage Elevation of Privileges (EOR) requests from engineering personnel. Liaise with SME's on the lifecycle of SY Obs in conjunction with the Project SAM. Support TSB/OOH call out to triage and assist with unexpected alerts within the SIEM. SKILLS / KNOWLEDGE / EXPERIENCE Demonstrable security experience within a secure environment. Demonstrable experience of conducting technical system monitoring and audits e.g., using Security Information and Event Management (SIEM) tooling or other elevated access privileges. Detailed understanding and experience of delivering security in accordance with HMG regulations. Possess Orange security clearance. Sound and detailed knowledge of IT, Operational, Personnel security procedures and policies. Broad, demonstrable experience and understanding of working with stakeholders in a customer facing role concerning large, complex secure programmes. Detailed knowledge of protective security covering all aspects of physical, information and technical security. Good knowledge of legislation affecting security matters and their application (e.g., The Official Secrets Act, Data Protection Act, etc). This role will require you to be willing and able to undergo a high level of security clearance. The role holder will initially focus their time on the following areas: Good presentation, organisation, and facilitative skills. Able to plan and prioritise own workload to meet programme. Able to operate under pressure. Good computer literacy, email, MS Office, and other relevant software packages. Willing to travel and the ability to be mobile. YOUR BENEFITS 26 days annual leave plus public holidays (3 flexible). Pension - Double matching contributions of up to 10%. Life assurance. Companywide incentive plans. Your choices (Flexible benefits such as increased holidays, travel, dental critical illness and more). Perks at work - employee discounts. Employee assistance programme / virtual GP. Role dependent benefits: Private medical / company car or car allowance.

Fujitsu Limited is seeking a 2nd Line WINTEL Engineer based in Stevenage, England. In this role, you will work with new technologies and contribute to building a more sustainable world through innovation. Your responsibilities will include reviewing Windows-related requests, automating server builds, and maintaining and upgrading Windows Servers. The ideal candidate will have experience in a similar role, with salary insights and significant benefits including 26 days of annual leave, pension matching, and flexible benefits.

Job Description 2nd Line WINTEL Engineer Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line WINTEL Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service. Responsibilities Review Customer Windows-related work requests with a quick turnaround to gather complete and detailed requirements. Automate builds of images, documents and work instructions; build and configure Windows Servers (mostly virtual and hosted on VMware clusters). Build and rack physical servers in Customer data centre and computer rooms. Update and maintain existing goldbuild images. Patch and upgrade Windows Servers. Report capacity management and attend bi weekly engineering meetings to provide progress updates on outstanding tickets. Ensure server builds adhere to Fujitsu and Customer standards and attend Customer and Fujitsu sites when needed to meet target SLA's and KPI's (document reviews / system installation). Raise immediately any risks or issues that may impact costs, delivery timescales or overall solution deployments. Assist in testing activities. Engage in projects further afield from time to time; experience in a similar role is advantageous. Investigate, assess and resolve customer and system issues from assigned service desk tickets within SLA timelines, following defined procedures and all IS policy documents (Change & Release, Configuration, Security, etc.). Maintain the security of network services in accordance with the Establishment's Security Operating Orders and current process documentation. Transferable Skills and Experience Experience in a similar role would be advantageous. Work Hours Our support requirements are Mon Fri between 0700 & 1900. You will cover 37 hours per week with typical days of or . There is no weekend working, but overtime (including weekends) may be available. Benefits 26 days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Flexible benefits such as increased holidays / travel / dental / critical illness Employee discounts Employee assistance programme / virtual GP We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.