Gleeson Recruitment Ltd

I am looking for a Service Delivery Associate to join a market leading global organisation in Northamptonshire. This position is central to delivering a seamless client experience, providing front line support and ensuring queries are resolved quickly and effectively. Key Responsibilities: Be the first point of contact for client queries via our shared inbox. Take ownership of requests and issues, ensuring they're resolved quickly and professionally. Coordinate with internal teams to deliver the best outcomes for clients. Produce reports, track SLAs, and support service review meetings. Spot opportunities for improvement and help shape best practices. Experience Required: 1-2 years' experience in a customer service or client-facing role, ideally within IT. Strong communication, organisation and problem-solving skills. Confident with Microsoft Office, and able to manage multiple priorities in a fast-paced environment. A real passion for customer excellence. Advantageous: ITIL Foundation certification. Experience with ITSM tools (eg Autotask). Knowledge of IT service delivery or infrastructure. This is a great opportunity for someone who is ambitious, proactive, and keen to build a career in service delivery within the IT sector. If you think this is you then send your CV At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Senior Azure Data Engineer Birmingham (Hybrid working) 55K - 65K per year - Final salary pension - 30 days AL (plus bank holidays) We are working in partnership with a leading organisation in that is investing heavily in their data strategy. Our client is building a forward-thinking Data & Analytics team and is looking for a highly capable Business Intelligence Developer/Data Specialist to play a pivotal role in shaping the future of data-driven decision-making across the institution. This is an exciting opportunity for someone with strong expertise in Azure, ADF, Azure SQL Server, pipelines, ETL, database, Dev-Ops, and Power to contribute to the development of cutting-edge data solutions, influence the organisation's BI strategy, and mentor others in best practices. Key Responsibilities Contribute to the delivery of the organisation's data strategy, supporting projects through the full life cycle - from requirements gathering through to design, development, testing, and release. Lead the implementation of Microsoft Power BI reporting , ensuring solutions align with business needs and future opportunities. Develop and maintain system architecture in partnership with chosen data and analytics solution providers. Utilise Azure SQL data warehouse and related Azure services to build scalable data solutions and self-service reporting capabilities. Ensure appropriate access controls are applied to safeguard data and compliance with governance standards. Drive efficiency by identifying opportunities to automate manual processes and reduce reliance on spreadsheets and Legacy tools. Collaborate with stakeholders to define reporting needs, translating complex requirements into actionable technical specifications. Provide expert guidance on data architecture, modelling, and analytics approaches. Contribute to policies on data governance and promote best practices across the organisation. Mentor junior BI developers and train stakeholders in the effective use of BI tools. Maintain awareness of emerging technologies and continuously develop skills to stay at the forefront of data and analytics. Person Specification Essential skills and experience: Significant expertise in Power BI for data visualisation and reporting. Hands-on experience with Azure services (Azure Data Factory, Azure SQL Server). Strong understanding of dimensional modelling (eg, Kimball methodology). Proficiency in sourcing, manipulating, and interpreting complex datasets. Strong analytical mindset with excellent attention to detail and accuracy. Experience managing stakeholders, gathering business requirements, and delivering technical specifications. Knowledge of DevOps and agile methodologies in data project delivery. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Track record of supporting and training colleagues on new data products and solutions. Desirable: Recognised Microsoft certifications in Azure Fundamentals and Power BI Please apply ASAP if interested Senior Azure Data Engineer - GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Business Intelligence Analyst - £45K - Mostly remote with some office days (Solihull) As a Business Intelligence Analyst, you will be joining a leading organisation and growing Data Analytics team with a great culture. Experience with Power BI is essential and either Python or R. The role will include: Working with stakeholders to scope reporting. Collecting and preparing data, building data models and associated measures. Visualising data to maximise understanding Power BI report development including Power Query, DAX and data visualisation. Advanced Excel SSMS SQL Statistics Python/R data analysis Strong analytical skills. Independent and supported learning of technical skills. An ability to prioritise and multi-task, and work to tight deadlines. Responsibilities: Work with stakeholders to understand and document reporting requirements Work with project team and BI Engineers to ensure data is captured within the system and accessible through our data warehouse to meet reporting requirement. Build reporting in Power BI to meet requirements. Monitor, maintain and improve existing reporting. Work with associates across the business to interpret and understand data Please apply ASAP is interested or apply directly. GleeIT Business Intelligence Analyst By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.