Optima Recruitment

Trainee Technical Support Leatherhead Up to 25,000 Pension Parking Hybrid after training 22 days holiday My client is looking for a highly motivated graduate (or equivalent level of education) to join their team. This is an exciting opportunity to develop your skills and gain experience within business. You will work closely with experienced professionals to learn about the company's operations and business practices. Your role will encompass providing support and maintenance to clients as well as project activities and will require a high degree of customer and supplier interaction. There is opportunity for the job role to be hybrid after training. Main responsibilities: Monitoring progress of support issues with customers and suppliers Develop strong relations with customers Resolving queries immediately where possible or manage through to resolution Communicating effectively with customers by phone, email and in person Providing technological solutions to problems Producing reports for both customers and other internal departments Assist the Operations Manager with customer support activities Collect and collate customer support feedback for projects Participate in testing activities / co-ordinate test plans Undertaking training to ensure a high level of knowledge is maintained The ideal candidate will have: A degree (or equivalent standard of education would be an advantage) Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training. As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects. If you are a recent graduate looking for an exciting opportunity to kick-start your career, we encourage you to apply for this position.

Leatherhead Up to £25,000 Pension Parking Hybrid after training 22 days holiday My client is looking for a highly motivated graduate (or equivalent level of education) to join their team. This is an exciting opportunity to develop your skills and gain experience within business. You will work closely with experienced professionals to learn about the company's operations and business practices. Your role will encompass providing support and maintenance to clients as well as project activities and will require a high degree of customer and supplier interaction. There is opportunity for the job role to be hybrid after training. Main responsibilities: Monitoring progress of support issues with customers and suppliers Develop strong relations with customers Resolving queries immediately where possible or manage through to resolution Communicating effectively with customers by phone, email and in person Providing technological solutions to problems Producing reports for both customers and other internal departments Assist the Operations Manager with customer support activities Collect and collate customer support feedback for projects Participate in testing activities / co-ordinate test plans Undertaking training to ensure a high level of knowledge is maintained The ideal candidate will have: A degree (or equivalent standard of education would be an advantage) Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.

Dorking Hybrid - 4 days in the office Salary £55,000 Holiday 20 days plus 2 weeks over Christmas and New Year Hours 9am - 5.30pm Travel 2-3 times a year - 5-7 days at a time About the role: To manage and maintain our clients IT systems, infrastructure, and software applications, ensuring seamless internal operations and external communications. This includes overseeing computers, networks, websites, databases, and the TruOffice platform. Key Responsibilities: Network & Systems Support Maintain and troubleshoot internal communications networks (LAN/WAN/Wi-Fi). Monitor system performance, backups, and data security. Ensure reliable internet access and network connectivity across the organization. Website Management Oversee the functionality, updates, and basic troubleshooting of company websites. Liaise with web developers or external agencies for more complex updates or redesigns. Hardware & Software Support Provide day-to-day support for desktops, laptops, printers, and other hardware. Install, configure, and update operating systems and business-critical software. Manage software licenses and ensure compliance. TruOffice System Management Support and administer the TruOffice platform. Act as the key internal contact for TruOffice-related issues or updates. Train staff on how to use TruOffice efficiently. Database & CRM Support Support the management and maintenance of internal databases and CRM systems. Ensure data integrity, backup procedures, and controlled access. General IT Support Serve as the first point of contact for IT queries and technical issues. Maintain IT documentation, including system configurations and user guides. Coordinate with external IT providers when necessary. Desirable Skills & Experience: Proven experience in an IT support or systems administration role. Working knowledge of TruOffice or similar CRM or similar platforms. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to manage multiple tasks and adapt to a dynamic environment. Qualifications: Degree or diploma in Information Technology, Computer Science, or related field (or equivalent work experience). Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus. Working Conditions: Full-time role. Some on-site support may be required Occasional out-of-hours support during critical issues or system updates. Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Information Security Assurance Analyst Overview: Our client is looking for an Information Security Assurance Analyst Operations. The aim of this role is the effective operation, reporting and evidencing of their technology and information security control environment and the overall Information Security Management System (ISMS). Based in Reigate/hybrid - 2 days in the office 3 from home £40,000 - £45,000 Hybrid Eligibility for annual bonus, up to 15% 25 days holiday per annum, plus bank holidays Company pension scheme Death in service benefit Employee Assistance Programme Job specification: Maintaining and improving our ISMS - Updating ISMS policies, procedures, standards, and guidance - Coordinate and provide necessary support in planning and completing internal ISMS reviews. Supplier onboarding and annual supplier security assessments - Maintaining and developing our security awareness and education programmes - Analysis of information security alerts and incidents - Report on incidents, risks, threats and vulnerabilities - Scheduling internal and external penetration and vulnerability tests and managing remediation planning Assist in evaluation of cyber security tools Manage online ISMS system. Assist the ISM to deliver Information Security projects Participate in technology and information security related audits, providing support regarding the collation and supply of evidence to requests. Ensuring information security controls are evaluated and effective - Identifying ISMS nonconformities - Respond to audit recommendations. Establish a good working relationship with all internal and external key stakeholders, and third-party vendors. Create reports on information security projects and activities - Report on information and cyber security incidents - Create ISMS reports based on key metrics - Articulate associated risks in both technical and non-technical terminology. Support the on-going review process to continually improve and refine the ISMS Support the ISM in performing targeted information security risk assessments. Identify risks, incidents, and breaches, in accordance with company policies and department procedures. Person specification: Appropriate level of education or professional risk/compliance/Information Security related qualifications Experience within technology risk management and/or audit function would be beneficial Experience of working in a regulated environment / awareness of requirements such as GDPR Experience in the maintenance of a certified IS027001 Information Security Management System and related controls (ISO27002) Understanding of technology and information security risk management frameworks Excellent verbal and communication skills Excellent team player who can establish strong working relationships Graduates can be considered if they have a relevant degree Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Technical Support Coordinator This is a fantastic opportunity to join a very well established, growing Company who are an excellent Company to work for. They are excellent at providing training and helping their employees to enhance their skillset. Based in Leatherhead £26,000 £28,000 salary (DOE) Monday Friday, 8:30am 5:30pm Benefits: 23 days holiday + bank holidays Pension Training provided Birthday off Free car parking Job Description: Working as part of a highly successful technical team your role will be as follows To Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members. Accurately log all technical call enquiries in Hubspot. Respond to initial customer enquiries and prepare accurate, timely quotations. Follow up on quotations and address customer queries. Enter service orders into Sage upon receipt of purchase orders. Process Engineer service reports through to final invoicing. Resolve invoice or payment disputes in collaboration with credit control. Review and file Engineers site reports in SharePoint job folders. Liaise with purchasing to check spare parts availability. Regularly review and update Work Instructions to maintain accuracy and relevance. Offer constructive and supportive feedback to improve processes and teamwork. Person Specification: Familiarity with on-site technical procedures and service delivery processes. Understanding of the full-service order workflow from initial enquiry to final payment. Proficient in using Sage and SharePoint for service order processing and documentation. Awareness of individual Engineers skills and capabilities to allocate tasks effectively. Strong time management and organisational abilities. Good working knowledge of Microsoft Office, Hubspot, and Sage. Flexible and adaptable to perform duties beyond the defined role when required. Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions. Willing and able to cover for colleagues during absences or holidays. Strong problem-solving skills. Confident in promoting products and services during calls or service visits. Excellent communication skills, both written and verbal. Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer .

Leatherhead Up to £25,000 Pension Parking Hybrid after training 22 days holiday Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities , ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress , and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training to ensure a high level of technical knowledge is maintained Communicate effectively with customers via telephone, email and in person Ensure ongoing communication and information is maintained with the customer Build and maintain strong client relationships Qualifications Educated to Degree level or equivalent Customer service experience. Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.