Unified Support

5 job(s) at Unified Support

Unified Support Maidenhead, Berkshire
01/12/2025
Full time
Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. The Benefits: Salary up to 40K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. There is a drink allowance during the day Tools & PC supplied Bupa Healthcare after 6 months including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Role Title: Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types. Accountabilities Include: Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP
Unified Support Maidenhead, Berkshire
01/12/2025
Full time
Audio Visual Project Co-Ordinator Brief Overview of Role: To provide high-quality operational support to our client s customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead, all candidates will need to live within a commutable distance. The Benefits: Salary up to 35K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Project Coordinator Accountabilities Include / Knowledge & Key Skills PM Support Activities: BTO owner - Managing and coordinating team sessions and master project list. Quality assurance of project collateral received and created for all projects across the team from start to finish. Responsible for closing projects and ensuring the as-built drawings are in the configuration. Creating and distributing of RAMS when required Attendance at all BTO s team calls for awareness of current projects Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs. Coordinating Site Survey Projects. Arranging resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and meet tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic, enthusiastic Positive can-do attitude Team player Good numeracy and written skills PC skills Excel, Word, PowerPoint Processing PM and Design Team Timesheets as allocated by the Operations Manager FOH Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures
Unified Support Maidenhead, Berkshire
01/12/2025
Full time
We are currently recruiting for an Accounts Sales Ledger role within a rapidly expanding Audio-Visual company based in Maidenhead. This is an office-based role, and all applicants must live within commutable distance of the Maidenhead office. The Benefits: Salary up to 35K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service, a salary sacrifice option is available. Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Accounts Sales Ledger: Brief Overview of Role: To ensure that the sales ledger invoices are completed accurately and to stringent deadlines. Accountabilities Include: Knowledge & Key Skills Project Setups in CW, check Client POs Raise invoices on ConnectWise once Ready to invoice emails received. Email invoices to customers from ConnectWise Client Monthly statements from Sage Sales Invoicing report weekly & month-end to MD, FM, & ISE Manager New customer credit checks on Experian, share with Sthe ales Team & FM Update Credit Limits on Sage & add notes Monitor outstanding debts and credit control Save Remittance advice onto SharePoint Check weekly expenses & credit cards for staff shared task between the finance team allocated personnel Answer phone calls with ISE & Finance Team Members Monthly Email customer statements at the beginning of each month. Maintenance spreadsheet. Reconcile Invoices in Advance on Sage Training PL on customer portals & processes for holiday cover Update EU rate in ConnectWise for Labour & B Labour costs & sales Other Responsibilities: Managing rebate schemes & reporting to MD & FM. Holiday cover Raising ad-hoc invoices, e.g. marketing costs, Updating balance score cards, top Customers & suppliers for year-end - Ideally, you will have: Working experience with Sage 50 Varied accounts experience in Sales and Purchase Ledger Excellent interpersonal and communication skills Adaptable and flexible to business demands A desire to learn and improve skills and knowledge Positive can-do attitude Team player Ability to multitask Organised and enthusiastic Confidentiality Good numeracy and written skills PC skills - Advanced Excel skills, Word, PowerPoint, Sage, SharePoint
Unified Support Maidenhead, Berkshire
19/11/2025
Full time
Physical Security & Access Control Engineer Brief Overview of Role: Responsible for planning, testing, installation, and service of physical security and access control systems for various job sites. BTO participant ensuring projects are delivered within agreed timescales by interpreting project plans and recommending any modifications that may be needed for the successful sign-off and job commissioning. Also acts as a liaison between the engineers and the clients, making sure that everyone is aware of the job's progress and any issues that have arisen during implementation. Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment for various job sites. The Benefits: Salary up to 45K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Supplied Vehicle OR Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches 5%. After one year's service, a salary sacrifice option is available. There is a drink allowance during the day Tools & PC supplied Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Physical Security & Access Control Engineer Accountabilities Include: Knowledge & Key Skills On-site Work 90% Practical work includes, but is not limited to: Conducting site surveys and producing installation plans in line with client requirements Terminating and testing structured cabling for IP-based systems, delivering client training and handover documentation Ensuring all work met BS7671 and manufacturer guidelines Performing cable runs and trunking in high-traffic environments Supporting maintenance contracts and reactive fault calls Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Communicating job progress to the Project Manager and the Resource Planner Site cleanliness Completion of all project documentation and sign-offs Configuring, performing diagnostics, and firmware updates of the Logging service reports and updated asset registers In office 10% Installation preparation of tools, equipment, consumables, and installation documentation Essential: City & Guilds Level 3 Certificate in Electronic Security and CCTV Systems or similar Client liaison and technical documentation Fault diagnosis and system maintenance Compliance with UK electrical safety standards Effective communication skills at all levels Good numeracy and written skills Good organisational skills and ability to prioritise workload effectively Able to work on own initiative and as part of a team Good time keeping Able to work under own direction Basic PC skills Excel, Word, PowerPoint Clean driving licence IPAF 3a/3b Licence ECS, PASMA - certified SSSTS CTS / CTS I FIRST AID
Unified Support Maidenhead, Berkshire
19/11/2025
Full time
Audio Visual Installation Engineer We are looking for an experienced corporate AV Installation Engineer working for an established and rapidly growing company based in Maidenhead. The engineer will be responsible for planning, testing, installing, and servicing Audio-Visual equipment for various job sites and clients. Active participant in the team ensuring projects are delivered within agreed timescales by interpreting project plans and recommending any modifications that may be needed for the successful sign-off and job commissioning. Also acts as a liaison between other engineers and the clients, making sure that everyone is aware of the job's progress and any issues that have arisen during implementation. Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment for various job sites. The Benefits: Salary up to 45K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Supplied Vehicle. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches 5%. After one year's service, a salary sacrifice option is available. There is a drink allowance during the day Tools & PC supplied Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Installation Engineer Accountabilities Include: Onsite Work 90% Practical work includes but is not limited to: Rack builds, Audio Visual and Video Conference installation and configuration Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Communicating job progress to the Project Manager and Resource Planner Site cleanliness Completion of all project documentation and sign-offs Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Fault finding and testing Audio-visual equipment In office 10% Installation preparation of tools, equipment, consumables, and installation documentation Ensure sufficient stock levels of consumables/materials are kept in the workshop Van and Cable monthly checks Timesheet and expenses submitted Continue with personal development plan and applicable training Management Software and Quality Policy awareness, development, and updating (where applicable) Product research and development for client requirements