Unified Support

On-site Audio-Visual Engineer Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events. Knowledge & Key Skills - Onsite Work: 90% The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations Contributing to the specification and procurement of new hardware and software Monitoring and optimising AV system performance Assist in office relocations Leaving the support function in such a state that it could easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised Ability to work under pressure Good knowledge OF Crestron, AMX, and RTI Knowledge of Lutron lighting control, Polycom, and MS Teams A firm understanding of networking protocols, RS232, and RS485 Good understanding of VOIP telephony and SIP Good understanding of video collaboration and audio conferencing Desirable: Avixa CTS Crestron P101 Extron School of AV Cisco CCNA

AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science client s meeting rooms and event spaces in the client s global headquarters in Cambridge. The object of this role is to ensure that various AV spaces and event spaces are maintained across the campus, that the equipment is in optimal working condition, and end users (where applicable) are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such environments. Flexibility in working hours is essential, especially when helping with client events; preparation for which may start in the early hours or potentially extend into the evening. Working as part of an events team as well as a service support team, playing a key part in all aspects of AV in relation to clients' events from pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and event execution. You will also be required to provide support for client meetings Role and Responsibilities Experience in events is essential to this role. It is preferred that you hold Industry qualifications, including Barco Certified Operator, Dante Certified, YCATS Product Training (including Mixing & Networking), Q-SYS Level 2 & Control & UCI Fundamentals. Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment. You will be required to operate events from a smaller local scale up to full auditorium events, where the system will be dialled into a global call and broadcast out across the company. Conducting pre-event checks and post-event breakdowns. On-site support for larger-scale events where external event agencies will be utilising the already in-place equipment on-site. Ability to work closely with our client's Events Team, both coordinating the event before and during. Maintenance of the event's equipment as well as liaising with Break Fix resources for incidents. Coordinating your own time to ensure event requests and standards are met. Technical Skill Requirements Highly skilled in event management, event scheduling, and resource management. Expert user of analogue and digital sound mixing desks (Yamaha CL, QL series, M7CL, LS9, etc); Proficient in sound reinforcement (lapel and handheld microphones, headsets, etc) for corporate events Experienced in Live Event Streaming Experienced in Audio networking (Dante, Blu link, Sonos). Experienced in Video switchers (Analog Way, Extron). Experienced in projector setup, diagnostics, and maintenance. Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware). Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, etc ) and use of AV bridges and interfaces Knowledge of IPTV systems Good IT knowledge Knowledge of lighting and related systems Experience in the use of ticketing systems, specifically Service Now Education/Certifications: Preferences will be given to those applicants possessing any of the following: Client relations-related training/certifications AVIXA CTS-related certifications Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves Mixing consoles: AMS Neve DFC, Custom Series 75, Genesys, VR; Avid Digidesign Icon, C24; SSL AWS 900, Duality, G+ Video editing software: Da Vinci Resolve; Luma Fusion Audio DSP-related certifications Crestron-related certifications QSC-related certifications Networking/IT-related certifications Training will be given on-site whilst onboarding. Site and Shifts 5-days a week on site, initially working an 08:00-16:00 shift, long term, there is a shift pattern in place which covers 07:00-19:00 - shift will be 8hrs within this window. Working within a team of 4 in this building, reporting to the Senior Break Fix engineer and working alongside a head event engineer and a second hybrid events/breakfix engineer on the opposite shift. Day-to-day reporting is to our Cambridge-based Team Lead. The candidate will be dedicated to this specific building. There is no parking on site, but there are good bus routes and also lots of cycle storage.

Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, and Nottingham regions My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. They provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible for the accurate diagnosis, removal, repair, testing, and implementation of all aspects of audio-visual, network, and control technologies. You will need to complete the above tasks most efficiently and effectively to ensure minimum downtime and maximum performance. As part of this role, you will service/maintain/install and/ or commission new projects/systems to high standards, on budget and on time. Key Responsibilities and Duties Diagnose and repair faults in systems at customer sites, using remote management tools when applicable and attend in person to solve if unable to fix remotely. You will ensure the final solutions maintain and/or improve the quality of the system. Provide technical remote support where required for both clients and other team members. Perform preventative maintenance of AV, network, control, and unified communications (UC) equipment on-site, ensuring systems are safe and operationally efficient. Support client presentations, conferences, and events, including setting up, operating, and breaking down AV systems, and provide system training to clients and colleagues, as necessary. Take ownership of delivering safe, high-quality service and repair work. Ensure health and safety documentation and procedures are in place and followed to protect yourself, company staff, and others. Complete and maintain accurate job records, electronic files, and customer-facing service reports, ensuring deadlines are met. Build and maintain strong client relationships, working closely with account managers to identify opportunities for additional service contracts or project work. Organise repair or shipment of faulty equipment when necessary. Ensure proper calibration and use of test equipment. Liaise with internal departments (particularly the Service Desk), clients, and third-party contractors to support seamless task and project execution. Take initiative in suggesting improvements to service delivery, efficiency, and technical methods in line with company standards. This position will provide cover (as necessary) for staff absences, periods of peak demand, and provide a service to clients requiring ad hoc and specialist support. Other duties as required or assigned by company management. To ensure mandatory compliance with information security policies, standards, and procedures. Person Specification Strong technical foundation in audio-visual systems, including but not limited to video conferencing, UC systems, digital signal processing, video systems and audio systems. Good experience and knowledge in AMX, Crestron, Medialon, Q-Sys, Alcorn McBride and other control systems, Solid IT and networking skills. Demonstrated experience in delivering exceptional customer service in high-pressure environments and managing client sensitivities with tact and professionalism. Able to work independently with minimal supervision, demonstrating strong initiative, problem-solving skills, and flexibility to adapt to varying tasks and responsibilities. Proven ability to think laterally, finding effective solutions and implementing workarounds while adhering to operational processes. Excellent communication skills, both verbal and written, with the ability to correspond with a wide variety of people, such as trades persons, executives, and designers. High level of computer literacy, including experience with case management systems and meticulous attention to detail in record-keeping. Able to carry out tasks that may involve lifting and moving equipment, with reasonable adjustments made where required. Demonstrates reliability, punctuality, and maintains a professional appearance. Full driving licence and valid passport required, with the flexibility to work on call, outside of normal business hours, or according to changing shift patterns when necessary. Ability read technical documentation and schematic diagrams. What we offer 30-38K based on experience Working from home flexibility Company vehicle + mileage Excellent opportunities for career development Investment in your learning and development Employee Recognition Scheme 23 days holiday plus bank holidays The opportunity to purchase additional holiday Health Cash Benefit Season Travel Ticket Loan Cycle to Work Scheme Tech-scheme Friendly and supportive working environment At my client, diversity, equity and inclusion (DEI) are fundamental to their mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play.

Internal Sales Executive (ISE) Brief Overview of Role: To provide high-quality operational support to an Audio-Visual Integrators customers and internal business functions. Owner of the internal sales process, ensuring orders are delivered within agreed timescales. This role is office-based and applicants need to live within a short commute of my client's Maidenhead offices. Internal Sales Executive Accountabilities Include: Sales Support Activities: BTO Participant - create and process sales orders in alignment with the Sales predicted Forecast figures within scorecard timeframes on ConnectWise. Check data accuracy in ConnectWise orders and invoices. Ensure sales targets are met and report any deviations. Expedite requests for rush orders and alter sales orders and shipping data as needed. Acknowledge customer orders that have been emailed and process them accordingly. Managing customer-supplied equipment, ensuring lead times and PO numbers are entered on the CRM System Email monitoring Processing project changes Upon project completion, check the accuracy of project finances and initiate the invoice for finance. Manage part invoicing, liaising with the Project Manager and Finance Answer phone calls from customers and respond to emails the same day, and out of office cover for Sales. Answer the reception phone Undertaking any other ad-hoc duties as assigned. Report unusual activity to the team manager. Attend product awareness sessions and participate in product and industry training QMS and Quality Policy awareness and development. Procurement: Responsible to source, negotiate & purchase materials from both UK and overseas vendors. Compare and evaluate offers from vendors. Evaluate vendors quotations to ensure that they are in line with the technical & commercial specification required for the project. Negotiate extended credit terms and costs from vendors. Track orders and liaise with vendors to ensure timely delivery to deadlines. Review the quality of purchased products. Enter order details (e.g., vendor qty, prices) into the internal database. Maintain updated records of purchased products and delivery information. Advise Internal and external teams on issues regarding purchasing terms & conditions. In charge of daily operational purchasing needs such as planning, issuing & following up on Purchase Orders, delivery, and shipment schedules. Resolve supply, quality, service, and invoicing issues with vendors. Evaluate Supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements & expectations. Coordinate with the Warehouse in proper storage of procured equipment. Responsible for implementing internal procurement strategies to cater to high delivery & short lead time requirements. Negotiate and Organise Returns where required. Create & maintain good relationships with key suppliers to ensure merchandise is high quality & delivered on time. Critical Success Factors: Achieving High levels of customer satisfaction. Demonstrations of ownership of problems. Delivering projects within agreed timescales. Comply with departmental processes and procedures.

Audio Visual Project Co-Ordinator Brief Overview of Role: To provide high-quality operational support to our client s customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead, all candidates will need to live within a commutable distance. The Benefits: Salary up to 35K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Project Coordinator Accountabilities Include / Knowledge & Key Skills PM Support Activities: BTO owner - Managing and coordinating team sessions and master project list. Quality assurance of project collateral received and created for all projects across the team from start to finish. Responsible for closing projects and ensuring the as-built drawings are in the configuration. Creating and distributing of RAMS when required Attendance at all BTO s team calls for awareness of current projects Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs. Coordinating Site Survey Projects. Arranging resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and meet tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic, enthusiastic Positive can-do attitude Team player Good numeracy and written skills PC skills Excel, Word, PowerPoint Processing PM and Design Team Timesheets as allocated by the Operations Manager FOH Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures

Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience. The Benefits: Salary up to 40K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. There is a drink allowance during the day Tools & PC supplied Bupa Healthcare after 6 months including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types. Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP

Junior Network Technician As a regional leader in Digital-out-of-Home (DooH) advertising in the Middle East, our client expanded into London in 2023 as part of its global growth initiative. With over 2000 digital screens in 700 premium locations across the UAE, our client aims to achieve a similar network scale in the UK over the next three years. As the company s business continues to grow, our client is seeking an IT professional to help the company achieve its goals. Industry: Media/Advertising Position type: Full-time Location: London, UK Job title: Junior Network Technician Reports to: Site Operations Manager Starting Salary: £30,000 Position Summary: The Junior Network Technician will play a critical role in the set-up, installation, and ongoing maintenance of our digital signage network - ensuring seamless delivery of digital advertising content. The successful candidate will have experience in IT administration, with strong practical knowledge and troubleshooting skills. Applicants will need knowledge and experience of safely and accurately using basic tools to physically install IT / display / processing hardware to blockwork. Additionally, the ability to run and terminate cables and accurately and cleanly install client-facing products within high finish public facing areas is required. Our clients' London network is comprised of dozens of remotely managed independent networks and hundreds of individual Windows-based media players. The Network Technician will manage the network remotely to troubleshoot issues, run diagnostics, and observe security features. The role also requires someone who can work independently across various site locations, while also collaborating with our Dubai-based IT department. The ability to work on-site, install and replace network equipment, and move throughout the city is critical. Independent character and the ability to work autonomously are essential to success in the role. Our client s warehouse is in Rickmansworth, and this is the main base of operations. Ideally, the Junior Network Technician would need to drive, as to begin with, they will be spending a reasonable amount of time based there, which is a 5 - 10-minute drive from the nearest train station. After an initial settling-in period, the Junior Network Technician would be spending time both in the warehouse and on specific jobs, the location of which will be all over London, mainly within the M25. Key Responsibilities: Install, configure, and maintain network devices and systems, including routers, switches, and digital signage players and display units. Monitor network performance, identify and troubleshoot network issues, and implement solutions to ensure minimal downtime. Perform regular network maintenance, software updates, and backups to ensure data integrity and system reliability in collaboration with Dubai IT team. Collaborate with the IT teams to support the deployment of digital content on our client screens. Document network configurations, changes, and procedures to maintain an up-to-date knowledge base. Ensure compliance with industry standards and security protocols to protect network and data integrity. Skills and Technical Competencies: Network Fundamentals: Strong understanding of networking concepts, including TCP/IP, DHCP, DNS, VPN, and routing protocols. Hardware Proficiency: Experience with network hardware, including routers, switches, firewalls, and wireless technologies. Troubleshooting Skills: Ability to diagnose and resolve network issues efficiently. Site Experience: Experience of working on-site is a plus. Communication Skills: Excellent verbal and written communication skills to interact with team members and clients effectively. Qualifications: Associate or bachelor s degree in computer science, Information Technology, or related field. Relevant certifications (e.g., CompTIA Network+, CCNA) are preferred. Minimum of 1-2 years of experience in network administration or a similar role. Previous experience in the DOOH industry or with digital signage systems is a plus.