Goodwin Procter Boston
Role Overview The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff in the London office. This role is designed as a structured development opportunity, combining hands on experience with formal apprenticeship learning. The apprentice will assist with onboarding, meeting room support, floor walks, Tech Bar initiatives, ticket triage, and day to day technology support, while developing technical and professional skills within a fast paced professional services environment. Responsibilities Provide first line support for desktop, mobile device, collaboration, and meeting room technology issues. Support users through walk up assistance, Tech Bars, floor walks, and onboarding activities. Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment. Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools. Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services. Monitor and update tickets within the ServiceNow platform to ensure timely follow up and resolution. Assist with hardware inventory management, equipment preparation, and desk setups. Support rollout and adoption activities for new workplace technologies and AI enabled tools. Document user guidance and technical steps in clear, user friendly language. Collaborate with other IT teams and vendors as required. Deliver a high standard of customer service and professionalism when supporting users. Qualifications Have a minimum of five GCSEs with grades 9 to 4 (A to C), including English and maths. Enthusiastic about building a career in Information Technology. Willing to learn new technologies and ways of working. Professional, approachable, and customer focused. Strong interest in technology and IT support. Excellent communication and interpersonal skills. Positive attitude and willingness to learn. Strong customer service mindset. Ability to manage multiple tasks and changing priorities. Comfortable working in a collaborative team environment. Basic understanding of Microsoft Windows and Microsoft 365 desirable. Interest in collaboration technologies, AV systems, and modern workplace tools. Ability to communicate technical concepts clearly to non technical users. Strong organisational skills and attention to detail. Candidates must meet the eligibility criteria for a Level3 Apprenticeship in England. Apprenticeship Details The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time. This will be a 19 month fixed term contract based on the duration of the apprenticeship. The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan. Goodwin embraces responsible and ethical use of AI in the Hiring Process.
Role Overview The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff in the London office. This role is designed as a structured development opportunity, combining hands on experience with formal apprenticeship learning. The apprentice will assist with onboarding, meeting room support, floor walks, Tech Bar initiatives, ticket triage, and day to day technology support, while developing technical and professional skills within a fast paced professional services environment. Responsibilities Provide first line support for desktop, mobile device, collaboration, and meeting room technology issues. Support users through walk up assistance, Tech Bars, floor walks, and onboarding activities. Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment. Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools. Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services. Monitor and update tickets within the ServiceNow platform to ensure timely follow up and resolution. Assist with hardware inventory management, equipment preparation, and desk setups. Support rollout and adoption activities for new workplace technologies and AI enabled tools. Document user guidance and technical steps in clear, user friendly language. Collaborate with other IT teams and vendors as required. Deliver a high standard of customer service and professionalism when supporting users. Qualifications Have a minimum of five GCSEs with grades 9 to 4 (A to C), including English and maths. Enthusiastic about building a career in Information Technology. Willing to learn new technologies and ways of working. Professional, approachable, and customer focused. Strong interest in technology and IT support. Excellent communication and interpersonal skills. Positive attitude and willingness to learn. Strong customer service mindset. Ability to manage multiple tasks and changing priorities. Comfortable working in a collaborative team environment. Basic understanding of Microsoft Windows and Microsoft 365 desirable. Interest in collaboration technologies, AV systems, and modern workplace tools. Ability to communicate technical concepts clearly to non technical users. Strong organisational skills and attention to detail. Candidates must meet the eligibility criteria for a Level3 Apprenticeship in England. Apprenticeship Details The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time. This will be a 19 month fixed term contract based on the duration of the apprenticeship. The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan. Goodwin embraces responsible and ethical use of AI in the Hiring Process.
Goodwin Procter Boston
Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting edge solutions in high stakes litigation and dispute resolution, world class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward thinking peers. The Desktop Support Analyst is responsible for providing high quality desktop, mobile device, application, and audio/visual support for attorneys and professional staff in the London and Cambridge offices. Responsibilities Provide direct hands on support to users who are experiencing desktop operating system, connectivity, mobile device, and application issues, and provide complete follow through to successful resolution. Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction. Provide 1st and 2nd level support for software issues, including remote access support (VDI, Citrix, VPN, Microsoft Teams, and Zoom). Assist with hardware procurement and inventory management under the guidance of senior team members. Support installation and maintenance of practice specific applications and assess software compatibility with current operating systems. Participate in computer equipment installations, imaging, upgrades, refresh initiatives, and replacement projects. Assist in maintaining appropriate levels of hardware inventory to meet business needs. Conduct basic research on technology products to support procurement efforts. Participate in user support initiatives including onboarding activities, Tech Bars, and floor walks. Collaborate with other IT support groups to ensure proper communication about user services and issues. Assist the IT Infrastructure team with occasional hands on hardware installation and maintenance. Maintain vendor contact information and assist with troubleshooting in coordination with third party support. Engage with end users in a customer service oriented manner to provide solutions and desired outcomes. Document incidents and requests in the ServiceNow tracking system to ensure proper tracking and resolution. Document user requests and technical steps in clear, user friendly language. Assist with AV operations, including scheduling and coordinating video conferences, meeting room support, and monitoring live AV meetings. Support hybrid working technologies including docking stations, meeting room systems, wireless presentation technologies, and remote collaboration tools. Stay informed about emerging technologies and workplace tools to support team initiatives. Knowledge, Skills and Competencies Ability to effectively and professionally communicate and collaborate with all levels of the organization. Ability to adjust to changing priorities and manage tasks effectively. Exposure to desktop related projects and ability to contribute as part of a team. Familiarity with Microsoft Active Directory, Microsoft Intune, Entra ID, and endpoint management technologies is a plus. Experience supporting hybrid workplace technologies and remote access solutions including VDI, Citrix, VPN, Microsoft Teams, and Zoom. Understanding of desktop operating systems and integration with Microsoft Office, Microsoft 365, and legal applications. Experience supporting mobile devices, meeting room technologies, and audio/visual systems is preferred. Ability to communicate technical information in a clear and user friendly manner. Strong customer service, teamwork, and interpersonal skills. Strong troubleshooting skills across Microsoft Windows, Microsoft 365, collaboration platforms, mobile devices, and legal applications. Experience working within IT service management frameworks and ticketing platforms such as ServiceNow. Familiarity with Microsoft Teams, Teams Phone, Zoom Rooms, and remote collaboration technologies is preferred. Strong customer service mindset and ability to interact effectively with users at all levels of the organization. Ability to recognize recurring issues and elevate concerns appropriately. Exposure to AI enabled workplace technologies and productivity tools is considered a plus.
Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting edge solutions in high stakes litigation and dispute resolution, world class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward thinking peers. The Desktop Support Analyst is responsible for providing high quality desktop, mobile device, application, and audio/visual support for attorneys and professional staff in the London and Cambridge offices. Responsibilities Provide direct hands on support to users who are experiencing desktop operating system, connectivity, mobile device, and application issues, and provide complete follow through to successful resolution. Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction. Provide 1st and 2nd level support for software issues, including remote access support (VDI, Citrix, VPN, Microsoft Teams, and Zoom). Assist with hardware procurement and inventory management under the guidance of senior team members. Support installation and maintenance of practice specific applications and assess software compatibility with current operating systems. Participate in computer equipment installations, imaging, upgrades, refresh initiatives, and replacement projects. Assist in maintaining appropriate levels of hardware inventory to meet business needs. Conduct basic research on technology products to support procurement efforts. Participate in user support initiatives including onboarding activities, Tech Bars, and floor walks. Collaborate with other IT support groups to ensure proper communication about user services and issues. Assist the IT Infrastructure team with occasional hands on hardware installation and maintenance. Maintain vendor contact information and assist with troubleshooting in coordination with third party support. Engage with end users in a customer service oriented manner to provide solutions and desired outcomes. Document incidents and requests in the ServiceNow tracking system to ensure proper tracking and resolution. Document user requests and technical steps in clear, user friendly language. Assist with AV operations, including scheduling and coordinating video conferences, meeting room support, and monitoring live AV meetings. Support hybrid working technologies including docking stations, meeting room systems, wireless presentation technologies, and remote collaboration tools. Stay informed about emerging technologies and workplace tools to support team initiatives. Knowledge, Skills and Competencies Ability to effectively and professionally communicate and collaborate with all levels of the organization. Ability to adjust to changing priorities and manage tasks effectively. Exposure to desktop related projects and ability to contribute as part of a team. Familiarity with Microsoft Active Directory, Microsoft Intune, Entra ID, and endpoint management technologies is a plus. Experience supporting hybrid workplace technologies and remote access solutions including VDI, Citrix, VPN, Microsoft Teams, and Zoom. Understanding of desktop operating systems and integration with Microsoft Office, Microsoft 365, and legal applications. Experience supporting mobile devices, meeting room technologies, and audio/visual systems is preferred. Ability to communicate technical information in a clear and user friendly manner. Strong customer service, teamwork, and interpersonal skills. Strong troubleshooting skills across Microsoft Windows, Microsoft 365, collaboration platforms, mobile devices, and legal applications. Experience working within IT service management frameworks and ticketing platforms such as ServiceNow. Familiarity with Microsoft Teams, Teams Phone, Zoom Rooms, and remote collaboration technologies is preferred. Strong customer service mindset and ability to interact effectively with users at all levels of the organization. Ability to recognize recurring issues and elevate concerns appropriately. Exposure to AI enabled workplace technologies and productivity tools is considered a plus.
Goodwin Procter Boston
Overview Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. Responsibilities As a Senior Financial System Analyst, you will be part of the IT Financial Systems Team supporting, maintaining, developing, and implementing the firm's financial systems. The position will be the principal owner for the design, development, and implementation of Aderant Expert customization of Classic and Framework forms, inquiries, rules, and workflows. Utilize the DocuDraft toolkit to develop and modify DocuDraft documents. Design and implement scalable data warehouse solutions for finance applications, including optimized data models and ETL pipelines to ensure efficient data processing, storage, and reporting. Develop and optimize SQL queries, stored procedures, and data endpoints to enhance financial data processing, business intelligence, and integration with web applications and financial applications. Participate in the selection, planning, design, implementation, testing, and deployment of financial systems, including integration of third-party applications and interfaces. Provide second-tier level analysis and support of financial applications, resolving issues through ticket close out and ensuring user satisfaction. Collaborate with business partners to translate business needs into functional and system requirements to support business processes, origination, system, and technology changes. Collaborate with business partners and technology teams to define, coordinate, and execute User Acceptance Testing (UAT). Deliver and maintain tasks related to the implementation and support of financial systems, including business requirements, level of effort estimates, system specifications, data mapping documents, support, and troubleshooting documentation. Mentor junior developers and analysts regarding the firm's financial systems. Qualifications Bachelor's degree in Computer Science or Finance & Accounting, or equivalent required. Experience in a law firm is preferred. 5+ years of experience with Aderant Expert and with development tools. Extensive knowledge of the Aderant Expert Classic and Framework platform, including customization, database structure, and design studio. Proficient in development tools such as Visual Studio with SQL, SSRS, SSIS, SharePoint, C#, .NET, ASP.NET, and PowerShell. Additionally experienced with Office 365 products like MS Access, Power Apps, and BI tools. Experience with Iron Python and the API-Rest Framework. Experience with other financial systems: Expert Image, EIS, Intapp Time, Chrome River, and financial systems warehouse. Understanding of law firm financial database structures. Strong analytical and problem-solving skills. Excellent organizational, interpersonal, teamwork, communication, and customer service skills. Ability to collaborate with all levels of personnel within the firm. Capable of communicating effectively with both technical and non-technical audiences. Equal Opportunity Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. Goodwin is a disability-inclusive employer. Please contact us if you require any disability-related adjustments during the interview process, or would like to have a confidential conversation with a member of the recruitment team. If there are any disability-related reasons which have impacted your profile, we may also be able to make adjustments for these. Please see our Disability-Related Screening Adjustments page if this applies to you. (Disability refers to sensory and physical conditions, long-term health conditions, neurodivergence and mental health conditions).
Overview Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. Responsibilities As a Senior Financial System Analyst, you will be part of the IT Financial Systems Team supporting, maintaining, developing, and implementing the firm's financial systems. The position will be the principal owner for the design, development, and implementation of Aderant Expert customization of Classic and Framework forms, inquiries, rules, and workflows. Utilize the DocuDraft toolkit to develop and modify DocuDraft documents. Design and implement scalable data warehouse solutions for finance applications, including optimized data models and ETL pipelines to ensure efficient data processing, storage, and reporting. Develop and optimize SQL queries, stored procedures, and data endpoints to enhance financial data processing, business intelligence, and integration with web applications and financial applications. Participate in the selection, planning, design, implementation, testing, and deployment of financial systems, including integration of third-party applications and interfaces. Provide second-tier level analysis and support of financial applications, resolving issues through ticket close out and ensuring user satisfaction. Collaborate with business partners to translate business needs into functional and system requirements to support business processes, origination, system, and technology changes. Collaborate with business partners and technology teams to define, coordinate, and execute User Acceptance Testing (UAT). Deliver and maintain tasks related to the implementation and support of financial systems, including business requirements, level of effort estimates, system specifications, data mapping documents, support, and troubleshooting documentation. Mentor junior developers and analysts regarding the firm's financial systems. Qualifications Bachelor's degree in Computer Science or Finance & Accounting, or equivalent required. Experience in a law firm is preferred. 5+ years of experience with Aderant Expert and with development tools. Extensive knowledge of the Aderant Expert Classic and Framework platform, including customization, database structure, and design studio. Proficient in development tools such as Visual Studio with SQL, SSRS, SSIS, SharePoint, C#, .NET, ASP.NET, and PowerShell. Additionally experienced with Office 365 products like MS Access, Power Apps, and BI tools. Experience with Iron Python and the API-Rest Framework. Experience with other financial systems: Expert Image, EIS, Intapp Time, Chrome River, and financial systems warehouse. Understanding of law firm financial database structures. Strong analytical and problem-solving skills. Excellent organizational, interpersonal, teamwork, communication, and customer service skills. Ability to collaborate with all levels of personnel within the firm. Capable of communicating effectively with both technical and non-technical audiences. Equal Opportunity Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. Goodwin is a disability-inclusive employer. Please contact us if you require any disability-related adjustments during the interview process, or would like to have a confidential conversation with a member of the recruitment team. If there are any disability-related reasons which have impacted your profile, we may also be able to make adjustments for these. Please see our Disability-Related Screening Adjustments page if this applies to you. (Disability refers to sensory and physical conditions, long-term health conditions, neurodivergence and mental health conditions).