Role: Enterprise Systems Support/Training Analyst Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Providers, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
11/05/2026
Role: Enterprise Systems Support/Training Analyst Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Systems Support/Training Analyst to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of self-driven system guidance, support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Providers, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
Role: Technical Support Lead (Enterprise Systems) Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
08/05/2026
Role: Technical Support Lead (Enterprise Systems) Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
Role: Technical Support Lead (Enterprise Systems) Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
08/05/2026
Role: Technical Support Lead (Enterprise Systems) Location: Birmingham (Hybrid - 2 Days a Week On-site) Salary: £36,500 - £46,000 Contract: 12 Month Fixed-Term Network IT are supporting a large, complex organisation in the recruitment of a Technical Support Lead to join its Enterprise Systems Support function. This role plays a critical part in improving the quality, consistency, and effectiveness of support and training for enterprise systems that underpin various core business areas including Finance and HR. This is a senior specialist role with a strong focus on user enablement, training strategy, digital adoption, and service improvement , rather than traditional classroom based training delivery. Role Overview As Technical Support Lead, you will be responsible for shaping and delivering a digital first training and support strategy for enterprise SaaS systems. You'll act as a senior point of expertise within the team, analysing service performance data, identifying root causes of user issues, and improving user experience through better in system guidance, documentation, and self service resources. You'll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12 month training and engagement plan aligned to wider system release and improvement activity. Key Responsibilities Lead and deliver a digital first user enablement and training strategy for enterprise SaaS systems supporting Finance, HR and other critical departments. Design and maintain high quality in system guidance (walkthroughs, FAQs, knowledge articles) to promote self service and improve user confidence. Analyse Service Desk and usage data to identify trends, root causes, and opportunities to improve system usability and reduce repeat issues. Act as a senior functional expert, resolving Level 2 support issues and working closely with managed service providers where required. Plan, govern, and report on training and support activity, aligning delivery to system releases and organisational priorities. Produce and maintain clear documentation including process maps, SOPs, training materials, roadmaps, and reports . Lead stakeholder engagement and communications, including super user groups and system change updates. Maintain SharePoint and collaboration spaces, support team operations, and contribute to continuous improvement and inclusive working practices. Experience Requirements Strong experience supporting enterprise Finance and HR systems (ERP/HRP) with a focus on user enablement and digital adoption . Proven ability to design and deliver digital first training and support models , including in system guidance and self service resources. Experience analysing Service Desk data to improve system usability and reduce repeat issues. Excellent stakeholder management skills, with the ability to influence and build credibility at all levels. Strong documentation, communication, and organisational skills with high attention to detail. Strategic, analytical, and user focused approach to continuous improvement. Confidence working independently in a complex organisational environment.
Role: SAP Basis Administrator (Career Pathway to SAP HANA Data Platform Specialist) Salary: £50,000 - £62,000 Location: Birmingham (Hybrid - 3 Days On-site Weekly) Contract Type: Permanent Requirements: Eligible for Security Clearance Network IT is recruiting for an SAP Basis Administrator to join our client's Enterprise Systems team in Birmingham. This is a fantastic opportunity to join the organisation at a critical time, as they are actively migrating from SAP ECC 6.0 to SAP S/4HANA , modernising their SAP landscape and data platform. This role has been specifically positioned to support someone who wants to develop into an SAP HANA Data Platform Specialist . You will work alongside senior SAP Basis colleagues , supported by a strategic third party SAP partner , gaining hands-on exposure to SAP HANA administration, platform optimisation, and best practice SAP architectures. Your development will be actively supported through formal SAP training and certifications , ensuring long-term career progression within the SAP HANA ecosystem. Due to the nature of the work, the successful candidate must be eligible for Security Clearance (SC). Key Responsibilities As an SAP Basis Administrator, you will play a critical role in maintaining and developing the SAP technical platform while building advanced SAP HANA skills: Provide day-to-day SAP Basis administration across the SAP landscape. Support SAP HANA platform operations , including monitoring, health checks, and performance analysis. Assist with the ECC 6.0 to S/4HANA migration , upgrades, and landscape transformation activities. Administer transports, system refreshes, client copies, and landscape coordination. Support patching, upgrades, and maintenance activities across SAP systems. Perform user administration, roles, and authorisations , ensuring security and compliance. Monitor system availability, capacity, and performance, escalating complex issues where required. Support backup, recovery, and high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 2-4 years' experience in an SAP Basis or SAP technical administration role. Strong understanding of SAP Basis fundamentals. Exposure to SAP HANA environments , either operationally or through project work. Experience supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with SAP delivery partners or system integrators. Interest in developing skills in automation, Scripting, or modern SAP architectures. SAP or infrastructure certifications. Career Development & Progression This role is designed to provide a structured route into SAP HANA Data Platform specialism , offering: Hands-on experience within an active S/4HANA migration programme. Daily collaboration with senior SAP Basis professionals. Support from an established third-party SAP partner. Funded SAP training and certifications to support long-term career growth. Exposure to modern SAP HANA platform architecture and optimisation.
08/05/2026
Full time
Role: SAP Basis Administrator (Career Pathway to SAP HANA Data Platform Specialist) Salary: £50,000 - £62,000 Location: Birmingham (Hybrid - 3 Days On-site Weekly) Contract Type: Permanent Requirements: Eligible for Security Clearance Network IT is recruiting for an SAP Basis Administrator to join our client's Enterprise Systems team in Birmingham. This is a fantastic opportunity to join the organisation at a critical time, as they are actively migrating from SAP ECC 6.0 to SAP S/4HANA , modernising their SAP landscape and data platform. This role has been specifically positioned to support someone who wants to develop into an SAP HANA Data Platform Specialist . You will work alongside senior SAP Basis colleagues , supported by a strategic third party SAP partner , gaining hands-on exposure to SAP HANA administration, platform optimisation, and best practice SAP architectures. Your development will be actively supported through formal SAP training and certifications , ensuring long-term career progression within the SAP HANA ecosystem. Due to the nature of the work, the successful candidate must be eligible for Security Clearance (SC). Key Responsibilities As an SAP Basis Administrator, you will play a critical role in maintaining and developing the SAP technical platform while building advanced SAP HANA skills: Provide day-to-day SAP Basis administration across the SAP landscape. Support SAP HANA platform operations , including monitoring, health checks, and performance analysis. Assist with the ECC 6.0 to S/4HANA migration , upgrades, and landscape transformation activities. Administer transports, system refreshes, client copies, and landscape coordination. Support patching, upgrades, and maintenance activities across SAP systems. Perform user administration, roles, and authorisations , ensuring security and compliance. Monitor system availability, capacity, and performance, escalating complex issues where required. Support backup, recovery, and high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 2-4 years' experience in an SAP Basis or SAP technical administration role. Strong understanding of SAP Basis fundamentals. Exposure to SAP HANA environments , either operationally or through project work. Experience supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with SAP delivery partners or system integrators. Interest in developing skills in automation, Scripting, or modern SAP architectures. SAP or infrastructure certifications. Career Development & Progression This role is designed to provide a structured route into SAP HANA Data Platform specialism , offering: Hands-on experience within an active S/4HANA migration programme. Daily collaboration with senior SAP Basis professionals. Support from an established third-party SAP partner. Funded SAP training and certifications to support long-term career growth. Exposure to modern SAP HANA platform architecture and optimisation.
Network IT Recruitment
Milton Keynes, Buckinghamshire
Network IT is currently recruiting for a ServiceNow Developer to join our client on a 6 month initial contract. Please note, this is an SC Cleared role and you MUST hold a British Passport to be considered for this. We can consider candidates without live SC Clearance. Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes. You'll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 months Rate: £590 per day Status: Inside IR35 Location: Milton Keynes Working Pattern: Hybrid - 3 days per week onsite Key Skills Required Background in ServiceNow Development - working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have a collaborative mindset, to work with various stakeholders and users to improve the user experience of the platform Delivering automation and leveraging API's Understanding of ServiceNow data models, ACLs, roles, and platform security. ITIL/Agile/Scrum experience MUST be a British Passport holder, with eligibility for SC Clearance
07/05/2026
Contractor
Network IT is currently recruiting for a ServiceNow Developer to join our client on a 6 month initial contract. Please note, this is an SC Cleared role and you MUST hold a British Passport to be considered for this. We can consider candidates without live SC Clearance. Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes. You'll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 months Rate: £590 per day Status: Inside IR35 Location: Milton Keynes Working Pattern: Hybrid - 3 days per week onsite Key Skills Required Background in ServiceNow Development - working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have a collaborative mindset, to work with various stakeholders and users to improve the user experience of the platform Delivering automation and leveraging API's Understanding of ServiceNow data models, ACLs, roles, and platform security. ITIL/Agile/Scrum experience MUST be a British Passport holder, with eligibility for SC Clearance
Role: IT Field Operations Manager Location: Marston Green (On-site for Probation, Hybrid Once Passed) Salary: £30,000 - £35,000 (depending on experience) Network IT are supporting a large organisation in the search for an experienced IT Field Operations Manager to lead and own their client-facing IT Field Support operation . This role is responsible for managing field-based IT services, coordinating Field Engineers in reaction to tickets and client calls, and acting as the most senior technical escalation point for field incidents. This position combines operational leadership, hands-on technical expertise, and client service ownership . You will ensure the efficient delivery of onsite support while maintaining high service standards, strong SLA performance, and excellent client relationships. Due to the field-based nature of this role, the successful candidate must hold a full UK driving licence and be flexible to travel between sites as required. Role Overview As the IT Field Operations Manager , you will take end-to-end responsibility for the IT Field Support function. You will manage the day-to-day operation of field services, ensuring Field Engineers are dispatched efficiently in response to support tickets and calls, while also providing senior-level technical oversight. You will serve as the primary escalation point for complex and high-impact issues, guiding engineers through resolution and contributing technically when required. The role plays a key part in maintaining stable client IT operations, improving field service performance, and proactively reducing recurring incidents. Key Responsibilities Lead and manage the IT Field Support function , ensuring high quality onsite support for clients Coordinate and dispatch Field Engineers in response to tickets, incidents, and client calls, maintaining SLA performance Act as the senior technical escalation point , providing expert guidance and hands on support when required Manage, mentor, and develop the Field Engineering team, driving performance and technical standards Serve as a key client contact during service issues and escalations, maintaining strong working relationships Drive continuous improvement by identifying recurring issues, improving processes, and supporting onsite projects and asset management Essential Skills & Experience Strong background in IT Field Support or Deskside Support environments Proven experience managing or leading field-based IT operations or teams Hands-on technical experience with: Windows 11, Microsoft 365 (Outlook, Teams), and macOS Laptops, desktops, printers, and mobile devices (iOS/Android) Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting) Experience working with ITSM tools (eg ServiceNow) and deployment tools such as Intune Confidence acting as a senior escalation point in a reactive, client-focused environment Excellent communication skills and ability to remain calm under pressure
07/05/2026
Full time
Role: IT Field Operations Manager Location: Marston Green (On-site for Probation, Hybrid Once Passed) Salary: £30,000 - £35,000 (depending on experience) Network IT are supporting a large organisation in the search for an experienced IT Field Operations Manager to lead and own their client-facing IT Field Support operation . This role is responsible for managing field-based IT services, coordinating Field Engineers in reaction to tickets and client calls, and acting as the most senior technical escalation point for field incidents. This position combines operational leadership, hands-on technical expertise, and client service ownership . You will ensure the efficient delivery of onsite support while maintaining high service standards, strong SLA performance, and excellent client relationships. Due to the field-based nature of this role, the successful candidate must hold a full UK driving licence and be flexible to travel between sites as required. Role Overview As the IT Field Operations Manager , you will take end-to-end responsibility for the IT Field Support function. You will manage the day-to-day operation of field services, ensuring Field Engineers are dispatched efficiently in response to support tickets and calls, while also providing senior-level technical oversight. You will serve as the primary escalation point for complex and high-impact issues, guiding engineers through resolution and contributing technically when required. The role plays a key part in maintaining stable client IT operations, improving field service performance, and proactively reducing recurring incidents. Key Responsibilities Lead and manage the IT Field Support function , ensuring high quality onsite support for clients Coordinate and dispatch Field Engineers in response to tickets, incidents, and client calls, maintaining SLA performance Act as the senior technical escalation point , providing expert guidance and hands on support when required Manage, mentor, and develop the Field Engineering team, driving performance and technical standards Serve as a key client contact during service issues and escalations, maintaining strong working relationships Drive continuous improvement by identifying recurring issues, improving processes, and supporting onsite projects and asset management Essential Skills & Experience Strong background in IT Field Support or Deskside Support environments Proven experience managing or leading field-based IT operations or teams Hands-on technical experience with: Windows 11, Microsoft 365 (Outlook, Teams), and macOS Laptops, desktops, printers, and mobile devices (iOS/Android) Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting) Experience working with ITSM tools (eg ServiceNow) and deployment tools such as Intune Confidence acting as a senior escalation point in a reactive, client-focused environment Excellent communication skills and ability to remain calm under pressure
Role: Salesforce Integration Developer Location: Manchester/London (Hybrid - 1 Day In-Office Weekly) Salary: £70,000 - £80,000 Benefits: Excellent Pension, Private Medical and Dental Network IT is recruiting for a Salesforce Integration Developer to join a leading financial services organisation. In this role, you will work closely with the Salesforce Technical Lead and Architect to design, build, and maintain integrations across Salesforce FSC, third-party SaaS systems, and on-premise platforms. This position offers the chance to play a key role in delivering customer value through CRM services, driving integration projects, and ensuring stability and efficiency across the Salesforce ecosystem. Key Responsibilities: Deliver Salesforce FSC integration projects with third-party SaaS and internal systems via APIs and integration tools. Analyse requirements and translate them into effective integration solutions. Design, build, test, and deploy Salesforce applications using DevOps practices (Azure DevOps). Provide ongoing support for BAU requests, Salesforce incidents, and platform operations. Work closely with architects to build enhancements on the existing Salesforce platform. Ensure delivery is aligned with best practices, quality frameworks, and enterprise standards. Produce and maintain technical and solution documentation. Perform peer reviews and technical sign-offs to ensure robust solution delivery. Experience Required: 5+ years' experience as a Salesforce customisation and integration developer . Strong experience with REST APIs, Streaming API, CDC, and Platform Events. Proficiency with Financial Services Cloud (FSC) and Vlocity (Salesforce Industries). Strong Salesforce Lightning knowledge (flows, security model, LWC, Apex). Hands-on experience with Omnistudio (Omniscripts, FlexCards, DataRaptors, Integration Procedures). Experience implementing eID&V solutions . Previous experience working in financial services or banking is desirable. Salesforce certifications (Admin, Developer, App Builder, Omnistudio) are an advantage.
28/08/2025
Full time
Role: Salesforce Integration Developer Location: Manchester/London (Hybrid - 1 Day In-Office Weekly) Salary: £70,000 - £80,000 Benefits: Excellent Pension, Private Medical and Dental Network IT is recruiting for a Salesforce Integration Developer to join a leading financial services organisation. In this role, you will work closely with the Salesforce Technical Lead and Architect to design, build, and maintain integrations across Salesforce FSC, third-party SaaS systems, and on-premise platforms. This position offers the chance to play a key role in delivering customer value through CRM services, driving integration projects, and ensuring stability and efficiency across the Salesforce ecosystem. Key Responsibilities: Deliver Salesforce FSC integration projects with third-party SaaS and internal systems via APIs and integration tools. Analyse requirements and translate them into effective integration solutions. Design, build, test, and deploy Salesforce applications using DevOps practices (Azure DevOps). Provide ongoing support for BAU requests, Salesforce incidents, and platform operations. Work closely with architects to build enhancements on the existing Salesforce platform. Ensure delivery is aligned with best practices, quality frameworks, and enterprise standards. Produce and maintain technical and solution documentation. Perform peer reviews and technical sign-offs to ensure robust solution delivery. Experience Required: 5+ years' experience as a Salesforce customisation and integration developer . Strong experience with REST APIs, Streaming API, CDC, and Platform Events. Proficiency with Financial Services Cloud (FSC) and Vlocity (Salesforce Industries). Strong Salesforce Lightning knowledge (flows, security model, LWC, Apex). Hands-on experience with Omnistudio (Omniscripts, FlexCards, DataRaptors, Integration Procedures). Experience implementing eID&V solutions . Previous experience working in financial services or banking is desirable. Salesforce certifications (Admin, Developer, App Builder, Omnistudio) are an advantage.
We have an amazing opportunity for a Frontend Developer , to join on of the leading Health Solution Companies in Wales. This opportunity is permanent, with a salary of up to £50,000 + other company benefits, and amazing progression opportunities. Remote working, however, you may be required to commute to Cardiff. You will have 3 weeks in-depth development training by the Head of Development in Florence, Italy with all expenses covered. Our client has innovated a life-changing software solution which captures data that will transform the daily life & operations of hospital staff. They are eager to find a Frontend Developer , with full stack capacity, to develop and maintain the app whilst capturing the data from medical devices. As the Frontend Developer , you will be responsible for the client-side' of the solution. Working alongside of the engineering team you will translate the needs and demands of 14 hospitals into a functional and appealing interactive application. You will provide technical expertise by performing hands-on configuration and remote installation and integration. Tech Stack: HTML CSS T-SQL SQL .NET core 2.2 ASP .NET React Angular This is a super exciting role for a Frontend Developer looking to expand their knowledge and grow into a product development specialising in the medical field. Apply directly, or email your resume to: (see below)
05/11/2021
Full time
We have an amazing opportunity for a Frontend Developer , to join on of the leading Health Solution Companies in Wales. This opportunity is permanent, with a salary of up to £50,000 + other company benefits, and amazing progression opportunities. Remote working, however, you may be required to commute to Cardiff. You will have 3 weeks in-depth development training by the Head of Development in Florence, Italy with all expenses covered. Our client has innovated a life-changing software solution which captures data that will transform the daily life & operations of hospital staff. They are eager to find a Frontend Developer , with full stack capacity, to develop and maintain the app whilst capturing the data from medical devices. As the Frontend Developer , you will be responsible for the client-side' of the solution. Working alongside of the engineering team you will translate the needs and demands of 14 hospitals into a functional and appealing interactive application. You will provide technical expertise by performing hands-on configuration and remote installation and integration. Tech Stack: HTML CSS T-SQL SQL .NET core 2.2 ASP .NET React Angular This is a super exciting role for a Frontend Developer looking to expand their knowledge and grow into a product development specialising in the medical field. Apply directly, or email your resume to: (see below)
Network IT Recruitment
Milton Keynes, Buckinghamshire
We have an amazing opportunity for a CRM Business Analyst to a join a recognised and respected first-class Automotive Company. As the Business Analyst will play a key role for the integration of Salesforce CRM. This role will be prominently officed based in Milton Keynes, on a permanent basis, with a salary up to £41,000 + amazing company benefits. Are you a curious cat, always asking questions? Can you communicate effectively across the board? Are you a highly motivated BA, looking for a new challenge? If so, this is the role for you! With the main user being the Marketing team, we're looking for an individual who has not only pursued a career in Business Analyst but ideally has knowledge of Sales and Marketing systems and solutions. Our client is upgrading their CRM, from a 14 year old highly bespoke solution to a state of the art Salesforce CRM, they are looking for an enthusiastic Business Analyst to: Produce Business Requirements Specifications. Work alongside of Salesforce Integration Consultants and the Marketing team to elicit and clarify business requirement to understand the project goals What Is and To Be through to confirmation of project goal achievement Facilitate and participate in workshops. Creating clear and concise Requirement Capture so that all parties involved can understand. Understand the functionality contained within existing bespoke CRM and the new Salesforce CRM and figure out the HOW, WHY and WHAT? How can we generate more business leads through Salesforce? What can we configure on to Salesforce to ensure that the Marketing team can proficiently take leads from websites, events/walk-ins and prospects through end-to-end sale (from generating a lead/conversion of a lead to servicing at post-sale. Present proposals and recommendation Prepare Business Cases and carry out Feasibility Studies, submitting these for consideration as part of the project process. Present them when needed Support key business stakeholders in making informed decisions with the data and insights identified. Carry out Gap Analysis Desirable: Experience of working as a BA on diverse business or sales/marketing change programmes Essential: Confident communicator! Alongside of being analytical, structured, logical and results driven. 3 years' of experience working as a Business Analyst Experience working with both Agile & Waterfall methodologies Proficient in the use of Modelling and Analysis tools including Visio, Jira etc Extensive skills in requirements gathering and processes & workflow analysis
05/11/2021
Full time
We have an amazing opportunity for a CRM Business Analyst to a join a recognised and respected first-class Automotive Company. As the Business Analyst will play a key role for the integration of Salesforce CRM. This role will be prominently officed based in Milton Keynes, on a permanent basis, with a salary up to £41,000 + amazing company benefits. Are you a curious cat, always asking questions? Can you communicate effectively across the board? Are you a highly motivated BA, looking for a new challenge? If so, this is the role for you! With the main user being the Marketing team, we're looking for an individual who has not only pursued a career in Business Analyst but ideally has knowledge of Sales and Marketing systems and solutions. Our client is upgrading their CRM, from a 14 year old highly bespoke solution to a state of the art Salesforce CRM, they are looking for an enthusiastic Business Analyst to: Produce Business Requirements Specifications. Work alongside of Salesforce Integration Consultants and the Marketing team to elicit and clarify business requirement to understand the project goals What Is and To Be through to confirmation of project goal achievement Facilitate and participate in workshops. Creating clear and concise Requirement Capture so that all parties involved can understand. Understand the functionality contained within existing bespoke CRM and the new Salesforce CRM and figure out the HOW, WHY and WHAT? How can we generate more business leads through Salesforce? What can we configure on to Salesforce to ensure that the Marketing team can proficiently take leads from websites, events/walk-ins and prospects through end-to-end sale (from generating a lead/conversion of a lead to servicing at post-sale. Present proposals and recommendation Prepare Business Cases and carry out Feasibility Studies, submitting these for consideration as part of the project process. Present them when needed Support key business stakeholders in making informed decisions with the data and insights identified. Carry out Gap Analysis Desirable: Experience of working as a BA on diverse business or sales/marketing change programmes Essential: Confident communicator! Alongside of being analytical, structured, logical and results driven. 3 years' of experience working as a Business Analyst Experience working with both Agile & Waterfall methodologies Proficient in the use of Modelling and Analysis tools including Visio, Jira etc Extensive skills in requirements gathering and processes & workflow analysis
Technical Infrastructure Architect Our client is currently seeking a Technical Architect to join their UK team (Remote) on a permanent basis, with a salary up to £75,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics The ideal candidate will have exposure working with Contact Centres, leading teams and developing high quality solutions on-premise and Cloud, with future plans of integrating AI. Your responsibilities are: Thorough knowledge of standardising technology/solutions and a demonstratable track record of application in a variety of organisations - focusing mainly on Contact Centres/Call Centres Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies Extensive experience in designing, building, testing, automating, monitoring modern digital service. You will Adopt a Cloud First strategy identify solutions that support the business outcomes, working with other architects to advise on all application/software elements for any proposed designs. Deploying and maintaining large enterprise software applications in high load, highly available environments. Expertise across architecture domains such as business, applications, information, infrastructure, integration and security Proven experience in the use of cloud technologies, cloud strategies and in architect solutions for cloud Expertise in developing cloud native or hybrid architectures in AWS, and Azure. Mandatory Experience with designing and building solutions that incorporate Contact Centre/Call Centre software Cloud, AWS and Azure Desirable: Exposure to: Five9, Cisco & Genesis Apply directly or email: (see below)
10/09/2021
Full time
Technical Infrastructure Architect Our client is currently seeking a Technical Architect to join their UK team (Remote) on a permanent basis, with a salary up to £75,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics The ideal candidate will have exposure working with Contact Centres, leading teams and developing high quality solutions on-premise and Cloud, with future plans of integrating AI. Your responsibilities are: Thorough knowledge of standardising technology/solutions and a demonstratable track record of application in a variety of organisations - focusing mainly on Contact Centres/Call Centres Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies Extensive experience in designing, building, testing, automating, monitoring modern digital service. You will Adopt a Cloud First strategy identify solutions that support the business outcomes, working with other architects to advise on all application/software elements for any proposed designs. Deploying and maintaining large enterprise software applications in high load, highly available environments. Expertise across architecture domains such as business, applications, information, infrastructure, integration and security Proven experience in the use of cloud technologies, cloud strategies and in architect solutions for cloud Expertise in developing cloud native or hybrid architectures in AWS, and Azure. Mandatory Experience with designing and building solutions that incorporate Contact Centre/Call Centre software Cloud, AWS and Azure Desirable: Exposure to: Five9, Cisco & Genesis Apply directly or email: (see below)
Our client is currently seeking a Information Security Manager to join their UK team (Remote) on a permanent basis, with a salary up to £65,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics What are your responsibilities: Implementing ISO and Group standards - liaising with CISO and SOC to ensure that all information security is implemented; policies, procedures, standards and controls. Be the point of contact with clients and stakeholders- ensure SLAs for UK based clients are met with alert descriptions and recommended actions being of an acceptable standard, with possible mitigation actions to be executed efficiently and at an advanced level, documenting easy to understand penetration reports with security recommendations. Advising SOC team in UK and India on how to resolve issues in the network/cloud, planning, executing and finalizing with documentation. Documenting security environment using SOC 1 SOC 2 Creating documentation for internal and external use: incident remediation and prevention, Trend analysis, incident reports, log analysis, client reviews, service reviews etc. Research, analyze and identify potential vulnerabilities and emerging threats, with the goal of creating detect & response rules to assist in visibility and response capabilities. Essential: A strong IS background and a passion for information security and data security. Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to key stakeholders. Strong interpersonal and communication skills. Experience in delivering business processes ISO27001/2 SOC 1 & SOC 2 Level 3 support Experience in securing various environments Desirable: Security technology certifications (eg, SANS (GCIA, GCIH, GSEC). Salary up to £65,000 + company benefits. Apply directly or email: (see below)
10/09/2021
Full time
Our client is currently seeking a Information Security Manager to join their UK team (Remote) on a permanent basis, with a salary up to £65,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics What are your responsibilities: Implementing ISO and Group standards - liaising with CISO and SOC to ensure that all information security is implemented; policies, procedures, standards and controls. Be the point of contact with clients and stakeholders- ensure SLAs for UK based clients are met with alert descriptions and recommended actions being of an acceptable standard, with possible mitigation actions to be executed efficiently and at an advanced level, documenting easy to understand penetration reports with security recommendations. Advising SOC team in UK and India on how to resolve issues in the network/cloud, planning, executing and finalizing with documentation. Documenting security environment using SOC 1 SOC 2 Creating documentation for internal and external use: incident remediation and prevention, Trend analysis, incident reports, log analysis, client reviews, service reviews etc. Research, analyze and identify potential vulnerabilities and emerging threats, with the goal of creating detect & response rules to assist in visibility and response capabilities. Essential: A strong IS background and a passion for information security and data security. Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to key stakeholders. Strong interpersonal and communication skills. Experience in delivering business processes ISO27001/2 SOC 1 & SOC 2 Level 3 support Experience in securing various environments Desirable: Security technology certifications (eg, SANS (GCIA, GCIH, GSEC). Salary up to £65,000 + company benefits. Apply directly or email: (see below)
Our client is currently seeking a Information Security Manager to join their UK team (Remote) on a permanent basis, with a salary up to £65,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics What are your responsibilities... Implementing ISO and Group standards - liaising with CISO and SOC to ensure that all information security is implemented; policies, procedures, standards and controls. Be the point of contact with clients and stakeholders- ensure SLAs for UK based clients are met with alert descriptions and recommended actions being of an acceptable standard, with possible mitigation actions to be executed efficiently and at an advanced level, documenting easy to understand penetration reports with security recommendations. Advising SOC team in UK and India on how to resolve issues in the network/cloud, planning, executing and finalizing with documentation. Documenting security environment using SOC 1 SOC 2 Creating documentation for internal and external use: incident remediation and prevention, Trend analysis, incident reports, log analysis, client reviews, service reviews etc., Research, analyze and identify potential vulnerabilities and emerging threats, with the goal of creating detect & response rules to assist in visibility and response capabilities. Essential: A strong IS background and a passion for information security and data security. Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to key stakeholders. Strong interpersonal and communication skills. Experience in delivering business processes ISO27001/2 SOC 1 & SOC 2 Level 3 support Experience in securing various environments Desirable: Security technology certifications (eg, SANS (GCIA, GCIH, GSEC). Salary up to £65,000 + company benefits. Apply directly or email: (see below)
10/09/2021
Full time
Our client is currently seeking a Information Security Manager to join their UK team (Remote) on a permanent basis, with a salary up to £65,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics What are your responsibilities... Implementing ISO and Group standards - liaising with CISO and SOC to ensure that all information security is implemented; policies, procedures, standards and controls. Be the point of contact with clients and stakeholders- ensure SLAs for UK based clients are met with alert descriptions and recommended actions being of an acceptable standard, with possible mitigation actions to be executed efficiently and at an advanced level, documenting easy to understand penetration reports with security recommendations. Advising SOC team in UK and India on how to resolve issues in the network/cloud, planning, executing and finalizing with documentation. Documenting security environment using SOC 1 SOC 2 Creating documentation for internal and external use: incident remediation and prevention, Trend analysis, incident reports, log analysis, client reviews, service reviews etc., Research, analyze and identify potential vulnerabilities and emerging threats, with the goal of creating detect & response rules to assist in visibility and response capabilities. Essential: A strong IS background and a passion for information security and data security. Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to key stakeholders. Strong interpersonal and communication skills. Experience in delivering business processes ISO27001/2 SOC 1 & SOC 2 Level 3 support Experience in securing various environments Desirable: Security technology certifications (eg, SANS (GCIA, GCIH, GSEC). Salary up to £65,000 + company benefits. Apply directly or email: (see below)
Network IT Recruitment
Londonderry, County Londonderry
Technical Infrastructure Architect Our client is currently seeking a Technical Architect to join their UK team (Remote) on a permanent basis, with a salary up to £75,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics The ideal candidate will have exposure working with Contact Centres, leading teams and developing high quality solutions on-premise and Cloud, with future plans of integrating AI. Your responsibilities are... Thorough knowledge of standardising technology/solutions and a demonstratable track record of application in a variety of organisations - focusing mainly on Contact Centres/Call Centres Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies Extensive experience in designing, building, testing, automating, monitoring modern digital service. You will Adopt a Cloud First strategy identify solutions that support the business outcomes, working with other architects to advise on all application/software elements for any proposed designs. Deploying and maintaining large enterprise software applications in high load, highly available environments. Expertise across architecture domains such as business, applications, information, infrastructure, integration and security Proven experience in the use of cloud technologies, cloud strategies and in architect solutions for cloud Expertise in developing cloud native or hybrid architectures in AWS, and Azure. Mandatory Experience with designing and building solutions that incorporate Contact Centre/Call Centre software Cloud, AWS and Azure Desirable: Exposure to: Five9, Cisco & Genesis Apply directly or email: (see below)
10/09/2021
Full time
Technical Infrastructure Architect Our client is currently seeking a Technical Architect to join their UK team (Remote) on a permanent basis, with a salary up to £75,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics The ideal candidate will have exposure working with Contact Centres, leading teams and developing high quality solutions on-premise and Cloud, with future plans of integrating AI. Your responsibilities are... Thorough knowledge of standardising technology/solutions and a demonstratable track record of application in a variety of organisations - focusing mainly on Contact Centres/Call Centres Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies Extensive experience in designing, building, testing, automating, monitoring modern digital service. You will Adopt a Cloud First strategy identify solutions that support the business outcomes, working with other architects to advise on all application/software elements for any proposed designs. Deploying and maintaining large enterprise software applications in high load, highly available environments. Expertise across architecture domains such as business, applications, information, infrastructure, integration and security Proven experience in the use of cloud technologies, cloud strategies and in architect solutions for cloud Expertise in developing cloud native or hybrid architectures in AWS, and Azure. Mandatory Experience with designing and building solutions that incorporate Contact Centre/Call Centre software Cloud, AWS and Azure Desirable: Exposure to: Five9, Cisco & Genesis Apply directly or email: (see below)
Network IT Recruitment
Londonderry, County Londonderry
Our client is currently seeking a Information Security Manager to join their UK team (Remote) on a permanent basis, with a salary up to £65,000 + amazing company benefits . Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics What are your responsibilities: Implementing ISO and Group standards - liaising with CISO and SOC to ensure that all information security is implemented; policies, procedures, standards and controls. Be the point of contact with clients and stakeholders - ensure SLAs for UK based clients are met with alert descriptions and recommended actions being of an acceptable standard, with possible mitigation actions to be executed efficiently and at an advanced level, documenting easy to understand penetration reports with security recommendations. Advising SOC team in UK and India on how to resolve issues in the network/cloud, planning, executing and finalizing with documentation. Documenting security environment using SOC 1 SOC 2 Creating documentation for internal and external use: incident remediation and prevention, Trend analysis, incident reports, log analysis, client reviews, service reviews etc., Research, analyze and identify potential vulnerabilities and emerging threats, with the goal of creating detect & response rules to assist in visibility and response capabilities. Essential: A strong IS background and a passion for information security and data security. Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to key stakeholders. Strong interpersonal and communication skills. Experience in delivering business processes ISO27001/2 SOC 1 & SOC 2 Level 3 support Experience in securing various environments Desirable: Security technology certifications (eg, SANS (GCIA, GCIH, GSEC). Salary up to £65,000 + company benefits. Apply directly or email: (see below)
10/09/2021
Full time
Our client is currently seeking a Information Security Manager to join their UK team (Remote) on a permanent basis, with a salary up to £65,000 + amazing company benefits . Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics What are your responsibilities: Implementing ISO and Group standards - liaising with CISO and SOC to ensure that all information security is implemented; policies, procedures, standards and controls. Be the point of contact with clients and stakeholders - ensure SLAs for UK based clients are met with alert descriptions and recommended actions being of an acceptable standard, with possible mitigation actions to be executed efficiently and at an advanced level, documenting easy to understand penetration reports with security recommendations. Advising SOC team in UK and India on how to resolve issues in the network/cloud, planning, executing and finalizing with documentation. Documenting security environment using SOC 1 SOC 2 Creating documentation for internal and external use: incident remediation and prevention, Trend analysis, incident reports, log analysis, client reviews, service reviews etc., Research, analyze and identify potential vulnerabilities and emerging threats, with the goal of creating detect & response rules to assist in visibility and response capabilities. Essential: A strong IS background and a passion for information security and data security. Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to key stakeholders. Strong interpersonal and communication skills. Experience in delivering business processes ISO27001/2 SOC 1 & SOC 2 Level 3 support Experience in securing various environments Desirable: Security technology certifications (eg, SANS (GCIA, GCIH, GSEC). Salary up to £65,000 + company benefits. Apply directly or email: (see below)
Technical Infrastructure Architect Our client is currently seeking a Technical Architect to join their UK team (Remote) on a permanent basis, with a salary up to £75,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics The ideal candidate will have exposure working with Contact Centres, leading teams and developing high quality solutions on-premise and Cloud, with future plans of integrating AI. Your responsibilities are: Thorough knowledge of standardising technology/solutions and a demonstratable track record of application in a variety of organisations - focusing mainly on Contact Centres/Call Centres Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies Extensive experience in designing, building, testing, automating, monitoring modern digital service. You will Adopt a Cloud First strategy identify solutions that support the business outcomes, working with other architects to advise on all application/software elements for any proposed designs. Deploying and maintaining large enterprise software applications in high load, highly available environments. Expertise across architecture domains such as business, applications, information, infrastructure, integration and security Proven experience in the use of cloud technologies, cloud strategies and in architect solutions for cloud Expertise in developing cloud native or hybrid architectures in AWS, and Azure. Mandatory Experience with designing and building solutions that incorporate Contact Centre/Call Centre software Cloud, AWS and Azure Desirable: Exposure to: Five9, Cisco & Genesis Apply directly or email: (see below)
10/09/2021
Full time
Technical Infrastructure Architect Our client is currently seeking a Technical Architect to join their UK team (Remote) on a permanent basis, with a salary up to £75,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics The ideal candidate will have exposure working with Contact Centres, leading teams and developing high quality solutions on-premise and Cloud, with future plans of integrating AI. Your responsibilities are: Thorough knowledge of standardising technology/solutions and a demonstratable track record of application in a variety of organisations - focusing mainly on Contact Centres/Call Centres Proven experience developing SaaS/PaaS architectures with strong hands-on cloud technologies Extensive experience in designing, building, testing, automating, monitoring modern digital service. You will Adopt a Cloud First strategy identify solutions that support the business outcomes, working with other architects to advise on all application/software elements for any proposed designs. Deploying and maintaining large enterprise software applications in high load, highly available environments. Expertise across architecture domains such as business, applications, information, infrastructure, integration and security Proven experience in the use of cloud technologies, cloud strategies and in architect solutions for cloud Expertise in developing cloud native or hybrid architectures in AWS, and Azure. Mandatory Experience with designing and building solutions that incorporate Contact Centre/Call Centre software Cloud, AWS and Azure Desirable: Exposure to: Five9, Cisco & Genesis Apply directly or email: (see below)
Network IT Recruitment
Leamington Spa, Warwickshire
We have an amazing opportunity for 2X JavaScript/React Developers to join a great company that is only growing strength in strength. The client? They're technical. They're innovative. They're savvy. About the role: You will be working with modern technologies including React, Node, plus more! The ideal candidate will have the following skills and attributes: JavaScript/TypeScript/React experience A willingness to learn This position is office based. Starting salary: £65,000 - £70,000 dependent on experience, plus full Company benefits. Hybrid role.
10/09/2021
Full time
We have an amazing opportunity for 2X JavaScript/React Developers to join a great company that is only growing strength in strength. The client? They're technical. They're innovative. They're savvy. About the role: You will be working with modern technologies including React, Node, plus more! The ideal candidate will have the following skills and attributes: JavaScript/TypeScript/React experience A willingness to learn This position is office based. Starting salary: £65,000 - £70,000 dependent on experience, plus full Company benefits. Hybrid role.
One of the UK's leading professional services companies are looking for an experienced 3rd Line IT Engineer to join their technology function to provide level 3 support across their diverse and evolving infrastructure. As an experienced Infrastructure Engineer you will have the opportunity to be involved in an exciting mix of 3rd Line BAU support, project work and proactive maintenance, you will use your experience to support the infrastructure whilst it evolves and takes on new technologies. Being given the opportunity to further learn and develop your own skills. Current technology landscape - Virtualisation/Virtual technologies - VMware Exchange/O365 Active Directory Azure/AWS - Public cloud solutions Nutanix HP Storage SAN storage solutions On prem and Co location DC's Citirx VDI Aruba - wireless + fixed Can you operate at a level 3? Are you proactive with a real passion for technology? Specific experience of providing 3rd line technology support across the above technologies would be ideal, however level 3 support of other similar solutions is good, as long as you have a willingness to learn and develop your skills and technology stack. The role is fully remote with a need for site visits (Birmingham) on occasion. A starting salary of £45,000 to £50,000 is offered alongside excellent benefits and training opportunities
10/09/2021
Full time
One of the UK's leading professional services companies are looking for an experienced 3rd Line IT Engineer to join their technology function to provide level 3 support across their diverse and evolving infrastructure. As an experienced Infrastructure Engineer you will have the opportunity to be involved in an exciting mix of 3rd Line BAU support, project work and proactive maintenance, you will use your experience to support the infrastructure whilst it evolves and takes on new technologies. Being given the opportunity to further learn and develop your own skills. Current technology landscape - Virtualisation/Virtual technologies - VMware Exchange/O365 Active Directory Azure/AWS - Public cloud solutions Nutanix HP Storage SAN storage solutions On prem and Co location DC's Citirx VDI Aruba - wireless + fixed Can you operate at a level 3? Are you proactive with a real passion for technology? Specific experience of providing 3rd line technology support across the above technologies would be ideal, however level 3 support of other similar solutions is good, as long as you have a willingness to learn and develop your skills and technology stack. The role is fully remote with a need for site visits (Birmingham) on occasion. A starting salary of £45,000 to £50,000 is offered alongside excellent benefits and training opportunities
Our client is currently seeking a Information Security Manager to join their UK team (Remote) on a permanent basis, with a salary up to £65,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics What are your responsibilities... Implementing ISO and Group standards - liaising with CISO and SOC to ensure that all information security is implemented; policies, procedures, standards and controls. Be the point of contact with clients and stakeholders- ensure SLAs for UK based clients are met with alert descriptions and recommended actions being of an acceptable standard, with possible mitigation actions to be executed efficiently and at an advanced level, documenting easy to understand penetration reports with security recommendations. Advising SOC team in UK and India on how to resolve issues in the network/cloud, planning, executing and finalizing with documentation. Documenting security environment using SOC 1 SOC 2 Creating documentation for internal and external use: incident remediation and prevention, Trend analysis, incident reports, log analysis, client reviews, service reviews etc., Research, analyze and identify potential vulnerabilities and emerging threats, with the goal of creating detect & response rules to assist in visibility and response capabilities. Essential: A strong IS background and a passion for information security and data security. Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to key stakeholders. Strong interpersonal and communication skills. Experience in delivering business processes ISO27001/2 SOC 1 & SOC 2 Level 3 support Experience in securing various environments Desirable: Security technology certifications (eg, SANS (GCIA, GCIH, GSEC). Salary up to £65,000 + company benefits. Apply directly or email: (see below)
10/09/2021
Full time
Our client is currently seeking a Information Security Manager to join their UK team (Remote) on a permanent basis, with a salary up to £65,000 + amazing company benefits. Operating in UK, US, India and Philippines, our client is supplying advanced solutions to more than 100 global businesses in a range of diversified industries from Banking, Healthcare and Media. They're motivated by simplifying business processes and delivering tech based solutions in 3 major areas: Contact Centre, Back Office Platforms, Automation and Analytics What are your responsibilities... Implementing ISO and Group standards - liaising with CISO and SOC to ensure that all information security is implemented; policies, procedures, standards and controls. Be the point of contact with clients and stakeholders- ensure SLAs for UK based clients are met with alert descriptions and recommended actions being of an acceptable standard, with possible mitigation actions to be executed efficiently and at an advanced level, documenting easy to understand penetration reports with security recommendations. Advising SOC team in UK and India on how to resolve issues in the network/cloud, planning, executing and finalizing with documentation. Documenting security environment using SOC 1 SOC 2 Creating documentation for internal and external use: incident remediation and prevention, Trend analysis, incident reports, log analysis, client reviews, service reviews etc., Research, analyze and identify potential vulnerabilities and emerging threats, with the goal of creating detect & response rules to assist in visibility and response capabilities. Essential: A strong IS background and a passion for information security and data security. Demonstrated proficiency exercising a detailed depth and breadth of technical subject knowledge to key stakeholders. Strong interpersonal and communication skills. Experience in delivering business processes ISO27001/2 SOC 1 & SOC 2 Level 3 support Experience in securing various environments Desirable: Security technology certifications (eg, SANS (GCIA, GCIH, GSEC). Salary up to £65,000 + company benefits. Apply directly or email: (see below)
