Channel 4 Corporation
Leeds, Yorkshire
Job Title Performance Analyst Reports to Performance Manager Department Streaming Product & Growth Location Leeds (this role requires travel between Leeds & London offices once per fortnight) Job Grade P2 Department Description The Streaming department is responsible for the strategy, development and operation of our digital streaming platform, delivering high-quality on-demand content to audiences across multiple devices and markets. The team drives innovation in user experience, content delivery and platform technology, ensuring our streaming service remains competitive and aligned with evolving consumer expectations. Working cross functionally with Technology, Marketing, Content and Editorial, Commercial and Insights, the department is at the forefront of digital transformation enabling the business to reach new audiences and maximise engagement in a rapidly changing media landscape as part of our Fast Forward strategy. Job Purpose The Performance Analyst plays a key role in supporting teams within the Streaming Product & Growth department to optimise performance activity to deliver critical Streaming KPIs and objectives. These objectives include driving Streaming growth, building long term sustainable Streaming audiences and growing diversified revenue through C4+ membership. The Performance Analyst will work with business leaders and campaign owners to understand underlying performance drivers and mitigation or optimisation action required, create and manage the latest view of performance based on activity forecasting and measurement, and size opportunities to inform prioritisation and to maximise business outcomes. They will work closely with the Audience Insights and Finance teams to draw on Insights and deeper Analytical support where needed, and support the business leads in inputting into Finance and wider Channel 4 processes including forecasting, budgeting and KPI setting. Key Responsibilities Undertake daily and weekly activity and campaign forecasting and evaluation to createa real-time latest performance view, and understand whether mitigating andoptimisation action is required, in order to deliver key Streaming KPIs. Undertake daily and weekly customer journey, funnel and cohort analysis, tounderstand the impact of activities and campaigns on customer engagement andbehaviours, and inform further optimization. Work with the Channel 4+ team to undertake Pricing and Proposition analysis, creatingthe business case and commercial value comparisons to determine a recommendedcourse of action. Work with and support Streaming Product & Growth LT and their teams to identify newopportunities and initiatives. Undertake commercial assessment and evaluation of initiatives, including businesscasing, calculating ROI, opportunity sizing and KPI projections, to inform prioritisationof investment and effort, and strategic decision making. Undertake benefits tracking and measurement activity to assess the impact of actionstaken, and derive insights that inform further performance optimisation. Support and feed into regular Streaming Business performance processes, includingcapture of Risks & Opportunities, to ensure the latest view and underlying drivers areunderstood and connected to C4 Streaming KPIs and value. Assist and input into key Financial and wider C4 processes including Forecasting, Budgeting, KPI setting and longer range strategic planning. Capabilities Strategic planning and delivery - Leads strategically, translating organisational goals into clear priorities, plans and measurable outcomes. Performance and commercial acumen - Demonstrates strong commercial awareness and accountability for delivering sustainable performance. Viewer and customer centric mindset - Places audiences, customers and partners at the heart of decision making and solution design. Data led and analytical decision making - Uses data, insight, and evidence to drive decisions, evaluate impact and improve outcomes. Cross Functional collaboration and agile leadership - Leads collaboratively across boundaries, fostering agility, experimentation and shared ownership. Market Awareness and innovation - Scans the external environment to anticipate change, identify opportunities and drive innovation. Behaviours Growth mindset (Grow) - Seeks challenge with a curious mindset and a strong desire to learn, grow and continually improve. Accountability (Get stuff done) - Delivers results and takes responsibility for outcomes. Collaboration (Include) - Uses empathy and encourages co creation and inclusive partnerships, to get to better outcomes. Transformation (Innovate) - Embraces and proactively drives change, with resilience and tenacity. Key Stakeholders C4+ Director & team Product Director & team Head of Audience Growth & Optimisation & team Audience Insights Business Partners Audience Insights Analysts Finance Business Partners Essential Experience & Skills Data analysis and reporting - strong analytical skills with the ability to interpretcomplex data, track KPIs, and generate actionable insights. Financial acumen: experience in financial modelling, forecasting and business case development. Commercial performance management - proven experience in managing and optimising commercial performance within a digital or streaming environment. Digital media/streaming knowledge - In-depth understanding of the digital media landscape, streaming platforms and monetisation models (e.g. ad-supported, subscription, partnerships). Use of measurement, analytical and reporting tooling to manipulate and visualise data and extract insights e.g. Adobe Analytics, PowerBI Desirable Experience & Skills Media industry experience Digital product experience Benefits Private medical insurance Free Virtual GP access for employees Free Female Health hormone test each year Free Tastecard membership Access to financial wellbeing resources Discounted Gym memberships Pension Life Assurance Income Protection Holiday Purchase Hybrid Working From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week. Equal Opportunities Channel 4's purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK. We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex and sexual orientation. Disability Confident Scheme Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader. Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website. Care Leaver Friendly Employer Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under served and under represented community of young people/ adults. We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form. Workplace Adjustments We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e mail .
Job Title Performance Analyst Reports to Performance Manager Department Streaming Product & Growth Location Leeds (this role requires travel between Leeds & London offices once per fortnight) Job Grade P2 Department Description The Streaming department is responsible for the strategy, development and operation of our digital streaming platform, delivering high-quality on-demand content to audiences across multiple devices and markets. The team drives innovation in user experience, content delivery and platform technology, ensuring our streaming service remains competitive and aligned with evolving consumer expectations. Working cross functionally with Technology, Marketing, Content and Editorial, Commercial and Insights, the department is at the forefront of digital transformation enabling the business to reach new audiences and maximise engagement in a rapidly changing media landscape as part of our Fast Forward strategy. Job Purpose The Performance Analyst plays a key role in supporting teams within the Streaming Product & Growth department to optimise performance activity to deliver critical Streaming KPIs and objectives. These objectives include driving Streaming growth, building long term sustainable Streaming audiences and growing diversified revenue through C4+ membership. The Performance Analyst will work with business leaders and campaign owners to understand underlying performance drivers and mitigation or optimisation action required, create and manage the latest view of performance based on activity forecasting and measurement, and size opportunities to inform prioritisation and to maximise business outcomes. They will work closely with the Audience Insights and Finance teams to draw on Insights and deeper Analytical support where needed, and support the business leads in inputting into Finance and wider Channel 4 processes including forecasting, budgeting and KPI setting. Key Responsibilities Undertake daily and weekly activity and campaign forecasting and evaluation to createa real-time latest performance view, and understand whether mitigating andoptimisation action is required, in order to deliver key Streaming KPIs. Undertake daily and weekly customer journey, funnel and cohort analysis, tounderstand the impact of activities and campaigns on customer engagement andbehaviours, and inform further optimization. Work with the Channel 4+ team to undertake Pricing and Proposition analysis, creatingthe business case and commercial value comparisons to determine a recommendedcourse of action. Work with and support Streaming Product & Growth LT and their teams to identify newopportunities and initiatives. Undertake commercial assessment and evaluation of initiatives, including businesscasing, calculating ROI, opportunity sizing and KPI projections, to inform prioritisationof investment and effort, and strategic decision making. Undertake benefits tracking and measurement activity to assess the impact of actionstaken, and derive insights that inform further performance optimisation. Support and feed into regular Streaming Business performance processes, includingcapture of Risks & Opportunities, to ensure the latest view and underlying drivers areunderstood and connected to C4 Streaming KPIs and value. Assist and input into key Financial and wider C4 processes including Forecasting, Budgeting, KPI setting and longer range strategic planning. Capabilities Strategic planning and delivery - Leads strategically, translating organisational goals into clear priorities, plans and measurable outcomes. Performance and commercial acumen - Demonstrates strong commercial awareness and accountability for delivering sustainable performance. Viewer and customer centric mindset - Places audiences, customers and partners at the heart of decision making and solution design. Data led and analytical decision making - Uses data, insight, and evidence to drive decisions, evaluate impact and improve outcomes. Cross Functional collaboration and agile leadership - Leads collaboratively across boundaries, fostering agility, experimentation and shared ownership. Market Awareness and innovation - Scans the external environment to anticipate change, identify opportunities and drive innovation. Behaviours Growth mindset (Grow) - Seeks challenge with a curious mindset and a strong desire to learn, grow and continually improve. Accountability (Get stuff done) - Delivers results and takes responsibility for outcomes. Collaboration (Include) - Uses empathy and encourages co creation and inclusive partnerships, to get to better outcomes. Transformation (Innovate) - Embraces and proactively drives change, with resilience and tenacity. Key Stakeholders C4+ Director & team Product Director & team Head of Audience Growth & Optimisation & team Audience Insights Business Partners Audience Insights Analysts Finance Business Partners Essential Experience & Skills Data analysis and reporting - strong analytical skills with the ability to interpretcomplex data, track KPIs, and generate actionable insights. Financial acumen: experience in financial modelling, forecasting and business case development. Commercial performance management - proven experience in managing and optimising commercial performance within a digital or streaming environment. Digital media/streaming knowledge - In-depth understanding of the digital media landscape, streaming platforms and monetisation models (e.g. ad-supported, subscription, partnerships). Use of measurement, analytical and reporting tooling to manipulate and visualise data and extract insights e.g. Adobe Analytics, PowerBI Desirable Experience & Skills Media industry experience Digital product experience Benefits Private medical insurance Free Virtual GP access for employees Free Female Health hormone test each year Free Tastecard membership Access to financial wellbeing resources Discounted Gym memberships Pension Life Assurance Income Protection Holiday Purchase Hybrid Working From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week. Equal Opportunities Channel 4's purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK. We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex and sexual orientation. Disability Confident Scheme Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader. Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website. Care Leaver Friendly Employer Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under served and under represented community of young people/ adults. We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form. Workplace Adjustments We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e mail .