Pontoon

Service Designer Location: Halifax - 2 days per week on-site Contract: 6 months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly. You'll be joining a collaborative Agile team, engaging with multiple teams across the bank, and helping to ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery teams to shape end-to-end journeys and service architecture. Facilitate co-design workshops and map current and future state journeys. Translate user insights into service blueprints, customer journeys, and other actionable artefacts. Work within Agile teams, contributing to sprint planning, backlog refinement, and Jira ticket creation. Document work and share outputs via Confluence to maintain alignment across teams. What We're Looking For Proven experience as a Service Designer working in large, cross-functional teams. Strong capability in journey mapping, blueprinting, service ecosystems, and systems thinking. Experienced in Agile delivery environments, including working in sprints and managing Jira tickets. Comfortable documenting design decisions and collaborating via Confluence. Able to interpret research findings and turn them into actionable design and service improvements. Experience working on data products or tools; financial services experience highly desirable. Strong communication and facilitation skills across a range of stakeholders. Tools: Jira, Confluence. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you .

Role: Application Support Engineer Location: Chester /Bromley /London (3 days a week onsite) Duration: 12 Months (potentially extension) Status: Inside IR35 Rate: Highly competitive rate available for suitable candidates Hours: 35-40/hours (Week) - occasionally weekend support needed. Are you a dynamic and skilled Application Support Engineer looking for an exciting opportunity in the financial sector? Our client is on the lookout for a talented individual to join their team for a 12-month, with a highly competitive rate available for the right candidate. If you're ready to make an impact and thrive in a fast-paced environment, this role could be perfect for you! Key Responsibilities: Respond to and resolve business queries in the Market Risk space. Efficiently manage the user query mailbox, ensuring timely and appropriate responses. Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. organise and independently run meetings for effective issue resolution. Identify opportunities for automation to minimise repetitive tasks. Required Skills: Proven experience in Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial industry, particularly in Market Risk. Understanding of Agile methodology and operations exposure with Windows OS. Familiarity with Tableau is a plus! Why Join Us? Enjoy a highly competitive rate tailored for suitable candidates. Work in a collaborative and innovative environment. Gain exposure to a dynamic multi-regional team. Contribute to meaningful projects in the financial sector. If you're ready to take the next step in your career and make a significant impact as an Application Support Engineer, we want to hear from you! Apply now to become part of an exciting journey in the financial services industry. Don't miss out on this fantastic opportunity! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Role: Application Support Engineer Location: Chester /Bromley /London (3 days a week onsite) Duration: 12 Months (potentially extension) Status: Inside IR35 Rate: Highly competitive rate available for suitable candidates Hours: 35-40/hours (Week) - occasionally weekend support needed. Are you a dynamic and skilled Application Support Engineer looking for an exciting opportunity in the financial sector? Our client is on the lookout for a talented individual to join their team for a 12-month, with a highly competitive rate available for the right candidate. If you're ready to make an impact and thrive in a fast-paced environment, this role could be perfect for you! Key Responsibilities: Respond to and resolve business queries in the Market Risk space. Efficiently manage the user query mailbox, ensuring timely and appropriate responses. Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. organise and independently run meetings for effective issue resolution. Identify opportunities for automation to minimise repetitive tasks. Required Skills: Proven experience in Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial industry, particularly in Market Risk. Understanding of Agile methodology and operations exposure with Windows OS. Familiarity with Tableau is a plus! Why Join Us? Enjoy a highly competitive rate tailored for suitable candidates. Work in a collaborative and innovative environment. Gain exposure to a dynamic multi-regional team. Contribute to meaningful projects in the financial sector. If you're ready to take the next step in your career and make a significant impact as an Application Support Engineer, we want to hear from you! Apply now to become part of an exciting journey in the financial services industry. Don't miss out on this fantastic opportunity! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Project Management Office (PMO) Professional Location: East Anglia / Bury St Edmunds / Hybrid Duration: 6 monthsSector: Infrastructure Project Delivery About the Role We are seeking a highly motivated Project Management Office (PMO) Professional to support the successful delivery of major infrastructure projects across East Anglia. This is an excellent opportunity to contribute to high-profile programmes within a leading organisation driving forward essential infrastructure development. The successful candidate will provide professional PMO support to a team of around 30 Project Managers, ensuring excellence in governance, financial control, forecasting, quality management, auditing, and reporting. The role will also involve managing interfaces with supporting departments and ensuring alignment with company standards and delivery frameworks. Working closely with the Project Director, Senior Project Managers, and under the guidance of an experienced Lead Project Manager, you will play a key role in establishing and developing PMO functionality to enhance delivery performance and regional management capability. Key Responsibilities Support Project Managers in governance, financial reviews, and forecasting activities Oversee quality assurance and audit processes to maintain compliance with project standards Prepare and coordinate project reporting across multiple teams and departments Facilitate communication and collaboration between project delivery and support functions Contribute to developing and embedding PMO processes, tools, and best practices Skills and Experience Required Experience working within a busy, fast-paced project delivery environment Broad understanding of project management principles and delivery frameworks Strong proficiency in Microsoft Office applications, including Word, Excel, and MS Project Excellent interpersonal and communication skills with the ability to influence and support distributed teams Prior experience in a junior management or coordination role, ideally within infrastructure or construction, is advantageous Why Join Us? This is a unique opportunity to join a respected infrastructure organisation and contribute to essential regional projects that have a lasting impact. You'll work within a collaborative, professional environment that values quality, integrity, and continuous improvement. Apply Now! Don't miss your chance to be part of an exciting journey in the utilities sector. Send your resume and cover letter to us today, and let's embark on this adventure together! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: QA Automation Engineer Location: Slough, Welwyn Garden City or Manchester - 2 days per week onsite Remuneration: Up to £650 per day Contract Details: Temporary, Full-Time (9 months) Responsibilities: Design and implement robust automation frameworks for web and mobile applications. Integrate automated tests into CI/CD pipelines to support continuous delivery. Lead training activities for the Automation Mastery development of the QA team. Collaborate with cross-functional teams to define quality strategies and acceptance criteria. Lead test planning, execution, and reporting activities. Mentor junior QA engineers and promote best practices. Participate in Agile ceremonies and contribute to sprint goals. Drive root cause analysis and defect prevention strategies. About You: Bachelor's or master's degree in Computer Science, Software Engineering, or a related field. Experience in test automation across web and mobile platforms. Strong programming skills in Java and JavaScript. Expertise in automation tools: Selenium, WebdriverIO, Appium, Cypress. Solid understanding of SDLC, STLC, and Agile methodologies. Proven ability to mentor and guide junior engineers. Strong analytical, problem-solving, and communication skills. Passion for quality engineering and continuous improvement. ISTQB Foundation Level or equivalent certification preferred. Why Join Us? Be part of a dynamic Agile team that values collaboration and innovation. Work with cutting-edge technologies and tools in a diverse environment. Enjoy flexibility with a blend of office and virtual working options. Competitive daily rates with opportunities for professional growth and development. Perks: Flexible working location. Opportunities for continuous learning and career advancement. Join a team where everyone is valued and encouraged to make a difference. Interested? If you're ready to take your career to the next level and join a team that thrives on quality and innovation, we want to hear from you! Apply now to be a part of our exciting journey in transforming the mobile industry!

Data Scientist - Skip Rates Location: Wokingham (Hybrid - 2-3 days per week on site) Contract: Initial 6 months (Full time) Day Rate: From 650 per day (via Umbrella) About the Role Our client, a leading organisation at the heart of the UK energy system, is seeking an experienced Data Scientist to join their Skip Rate Team within System Operations. This is an exciting opportunity to contribute to one of the energy industry's most high-profile challenges - improving transparency around dispatch skip rates within the Balancing Mechanism. You'll play a key role in analysing and modelling large datasets to identify the drivers of skips, developing monitoring tools, and supporting data-led solutions that enhance system transparency. You'll collaborate closely with operational experts, data specialists, and external stakeholders across the wider energy market to ensure fair, consistent, and data-driven outcomes. Key Responsibilities Analyse and model large datasets to identify factors influencing skip rates. Develop and enhance methodologies, tools, and reporting processes. Use data insights to drive consistency and transparency in dispatch operations. Present findings clearly to technical and non-technical audiences. Support wider transparency and engagement initiatives across the organisation. About You Strong analytical and data science background with experience managing large datasets. Proficiency in analytical tools such as Python, R, SQL, or Power BI. Excellent communication skills - able to explain complex data in a simple, impactful way. Experience collaborating across technical and operational teams. Knowledge of the UK energy market, system operation, or balancing mechanism advantageous. Is this of interest? If so, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Data Analyst - Skip Rates Location: Wokingham (Hybrid - 2-3 days per week on site) Contract: Initial 6 months (Full time) Day Rate: From 400 per day (via Umbrella) About the Role Our client, a key organisation in the UK energy sector, is looking for an Operational Data Insight Analyst to join their Skip Rate Team within System Operations. This role focuses on improving transparency around dispatch decisions by turning complex operational data into clear insights for internal teams and industry stakeholders. You'll help explain the factors driving skip rates, support external engagement activity, and provide data-driven clarity to customers and regulators. It's an excellent opportunity for an experienced analyst who enjoys combining technical analysis with communication and stakeholder engagement. Key Responsibilities Analyse operational data to explain skip rate trends and dispatch decisions. Translate analytical findings into clear insights, reports, and presentations. Support external engagement activity such as webinars, forums, and Q&A sessions. Act as a customer-facing contact for skip rate data and insights. Contribute to ongoing transparency and process improvement initiatives. About You Proven experience in operational data analysis. Excellent communication skills, able to present complex data clearly. Strong stakeholder engagement experience (internal and external). Self-starter, highly organised, and confident working in a fast-paced environment. Background or interest in the UK energy or utilities sector advantageous. Is this of interest? If so, apply no with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Data Analyst - Skip Rates Location: Wokingham (Hybrid - 2-3 days per week on site) Contract: Initial 6 months (Full time) Day Rate: From £400 per day (via Umbrella) About the Role Our client, a key organisation in the UK energy sector, is looking for an Operational Data Insight Analyst to join their Skip Rate Team within System Operations. This role focuses on improving transparency around dispatch decisions by turning complex operational data into clear insights for internal teams and industry stakeholders. You'll help explain the factors driving skip rates, support external engagement activity, and provide data-driven clarity to customers and regulators. It's an excellent opportunity for an experienced analyst who enjoys combining technical analysis with communication and stakeholder engagement. Key Responsibilities Analyse operational data to explain skip rate trends and dispatch decisions. Translate analytical findings into clear insights, reports, and presentations. Support external engagement activity such as webinars, forums, and Q&A sessions. Act as a customer-facing contact for skip rate data and insights. Contribute to ongoing transparency and process improvement initiatives. About You Proven experience in operational data analysis. Excellent communication skills, able to present complex data clearly. Strong stakeholder engagement experience (internal and external). Self-starter, highly organised, and confident working in a fast-paced environment. Background or interest in the UK energy or utilities sector advantageous. Is this of interest? If so, apply no with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From £400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve IT issues, and help implement solutions that enhance the performance and reliability of electricity distribution systems. Responsibilities and Duties: Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues. Perform on-site hardware and software root cause fixes across multiple sites. Assist with large-scale projects that have a wide and varied impact on customers and staff. Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose. Assist in maintaining documentation, through clear and accurate records of systems and related business procedures. Design training materials and train customers and staff, advising best practices for using technical products and applications. Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows 11. Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN. Programming: PowerShell , Batch, VBScript etc. Good research, problem-solving and communication skills. Is this of interest? If so, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Tittle: F5 Engineer Location: Chester/Camberley/Bromley (3 days a week on-site) Contract Length: 12 Months Working Hours : Monday to Friday, standard office hours with out of hours requirement Status: Inside IR35 Are you ready to take your career to the next level? Our client is seeking a dynamic and experienced F5 Engineer, to join their EMEA Network Engineering team! This is an exciting opportunity to work on complex technical designs that enable innovative business strategies. If you're passionate about network engineering and thrive in a collaborative environment, we want to hear from you! Role Overview: As a F5 Engineer, you will play a crucial role in designing, engineering, and implementing configurations across the EMEA network infrastructure. Your expertise will help drive the deployment of cutting-edge technical solutions while adhering to architectural governance, standards, and policies. Key Skills: proven experience as a Load Balancing Network Engineer. Extensive experience with F5 DNS (GTM) and various F5 Modules: LTM, GTM, APM, ASM, SSLO. Knowledge of virtual Load Balancers and FIPS modules. Proficiency in building and configuring Load Balancers to meet given standards. Experience with VMware's Next Gen Load Balancer (AVI Networks). Automation scripting skills. Strong DMZ architecture and engineering experience. In-depth knowledge of network protocols and security principles. Working knowledge of DNS and IP Address Management. Excellent communication and technical analytical skills. A strong commitment to network security and compliance. Proven troubleshooting abilities for complex network issues. A collaborative spirit, but also the ability to work independently. A client-focused approach to network engineering. Key Responsibilities: Elicit, analyse, and document technical application and service requirements. Collaborate with multiple technical teams to identify end-to-end solutions that balance business needs with security, availability, and resiliency. Create and document designs utilising best practises and standard approaches. Configure devices and deploy new services into production. Participate in the prioritisation and scheduling of implementation activities. Manage stakeholder requirements effectively. Actively engage in the Change Management process. Assist in troubleshooting existing and new implementations, enhancing services along the way. Identify and manage risks within the operational environment. Ensure documentation is up-to-date and accurately reflects changes in the network. Desired Skills: Why Join Us? Work in a vibrant and dynamic environment with a team of talented professionals. Contribute to innovative projects that make a real difference. Enjoy a full-time schedule with flexibility and a supportive culture. Grow your skills and advance your career in a leading organisation. If you're ready to embark on an exciting journey and make a significant impact, apply now! Join our client in shaping the future of network engineering. Your expertise is the missing piece we need! Apply Today! Note: Only shortlisted candidates will be contacted. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Solutions Architect Location: Leeds, London, Edinburgh (preferred Leeds or Edinburgh) Contract: 6 months Rate: £750 per day (Inside IR35) Hybrid: 2 days per week onsite (Monday + flexible day), occasional travel covered Are you a Solutions Architect who thrives on designing innovative, strategic technology solutions in a complex environment? Join a leading UK financial services organisation at the forefront of digital transformation and platform innovation. This is a design governance role where you will take business requirements and align them with local platform strategies, helping to "glue" technologies together to deliver meaningful outcomes. While this is not a heavy build role, you may write scripts occasionally to support your designs. You will work across collaborative teams, primarily with SharePoint, but also on device management solutions spanning Apple and Microsoft ecosystems. What you'll be doing Designing and governing technology solutions across multiple platforms, ensuring alignment with local strategies. Advising stakeholders on solution options and best approaches to achieve desired outcomes. Collaborating with teams across devices, SharePoint, and M365 stack solutions. Applying expertise in modern workplace technologies, device management, and Intune. Skills and experience we're looking for Proven experience with compute or modern workplace solutions , particularly in enterprise environments. Strong experience with Microsoft 365 (M365) stack . Knowledge of device management solutions, including Intune, for Apple and Microsoft devices. Experience designing and governing technology solutions in regulated or banking environments is highly desirable. Demonstrated design and architecture experience , with the ability to advise stakeholders strategically. Why this is an exciting opportunity You'll join a forward-thinking organisation committed to leveraging technology to deliver exceptional services to customers. This role offers autonomy, influence, and the chance to shape strategic platform decisions across the business while working alongside collaborative, high-performing teams. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Logistics Technical Analyst Location: Crewe (3 days onsite per week) Are you ready to take your logistics career to the next level? Our client, a leading organization in the logistics sector, is seeking a passionate and detail-oriented Logistics Technical Analyst to join their dynamic team! If you have a knack for problem-solving and a desire to drive process improvements, this might be the perfect opportunity for you! Key Responsibilities : As the Logistics Technical Analyst, you will play a vital role in ensuring the smooth operation of centralized logistics activities. Your main responsibilities will include : Data Integrity: Monitor and correct exceptions in SAP material master data to support Material Requirements Planning and warehouse processes. Process Management: Manage a robust change request process for operational and strategic changes to master data. Supplier Coordination: Lead the introduction of new suppliers into the Just in Sequence (JIS) process, coordinating between various stakeholders. Order Management: Oversee the Pre-Series Car Order Management process, ensuring adherence to PEP timings. Technical Support: Provide a technical support service for Vendor Planning, Logistics Planning, and Pre-Series Logistics teams. What We're Looking For : To excel in this role, you should possess the following skills and qualifications : Experience: Proven experience in business process improvements and systems developments within a logistics environment. Knowledge: Familiarity with logistics processes such as BoM (Bills of Material), MRP (Material Requirements Planning), and EDI (Electronic Data Interchange). Attention to Detail: Exceptional attention to detail and a process-oriented approach to work. Communication Skills: Excellent communication skills for effective interaction with diverse audiences. Technical Proficiency: Advanced IT skills (Word, Excel, Access, etc.) and knowledge of SAP modules (LE, MM) are desirable. Why Join Us? Work with a collaborative team dedicated to continuous improvement. Play a crucial role in shaping logistics processes and enhancing operational efficiency. Enjoy a supportive and friendly work environment that values your ideas and contributions. Ready to Make an Impact? If you are excited about the prospect of contributing to logistics excellence and meet the qualifications above, we want to hear from you! Apply now to join a forward-thinking organization where your expertise will be valued, and your career can flourish. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Service Transition Manager Location: Leeds Wellington Place / Edinburgh Contract: 12 months Day Rate: £625 per day Via Umbrella About the Role We're looking for a Service Transition Manager to lead the seamless introduction of new technical services into live environments. You'll work across a diverse technology landscape-including Microsoft platforms and ServiceNow-to ensure services are production-ready, scalable, and supported from day one. This is a key role that bridges the gap between technical delivery and operational support, ensuring that every service we launch is robust, sustainable, and aligned with business needs. Key Responsibilities Collaborate with engineering, support, and operations teams to define and embed support models. Lead onboarding and migration initiatives for new technologies and services. Coordinate and support User Acceptance Testing (UAT) and functional testing. Build and refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g., Azure Monitor, SCOM). Experience coordinating UAT and functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable working in fast-paced, cross-functional environments . Detail-oriented with a focus on quality and user experience . Desirable Qualifications ITIL v4 Foundation (or higher) Experience with automation tools (e.g., PowerShell, Logic Apps) If you are detail-oriented, thrive in fast-paced environments, and enjoy working across technical and business teams to deliver real impact, we would love to hear from you. Apply now to be considered for this opportunity. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Reporting Analyst Developer Location: London Length of Contract: 6 Months Pay Rate: £500-£700 PWD Umbrella Hybrid Model: 2-3 days in the office Overview We're seeking a Reporting Analyst Developer (C#) to join a leading financial institution's IT team, working within the Trade and Transaction Reporting (TTR) area. This is an exciting opportunity for an experienced developer to contribute to the delivery of innovative and regulatory technology solutions within a fast-paced environment. Key Responsibilities: Develop, enhance, and maintain regulatory reporting systems to support business and compliance needs. Design and deliver high-quality, efficient, and scalable software using .NET / C# and SQL . Collaborate closely with the Regulatory Reporting business teams to ensure the technology stack meets current and future requirements. Participate in Agile ceremonies (Scrums, Sprints, Releases) and contribute to continuous improvement. Integrate systems with third-party vendor solutions and maintain SDLC best practices. Support IT strategy, risk, and regulatory initiatives across the EMEA region. Promote a collaborative, inclusive, and high-performing team culture. Key Skills & Experience: Strong hands-on development experience in .NET Core and C# . Advanced knowledge of SQL / T-SQL and data modelling. Experience working within the financial services or regulatory reporting domain preferred. Strong analytical, problem-solving, and communication skills. Experience with Agile , CI/CD , and automated testing environments . Proven ability to deliver technical solutions aligned with strategic goals. Degree in Computer Science or a related field. Additional Information: MiFID knowledge and competence: Preferred Certification regime: Out of scope Reports to: Head of Equity and Risk IT Development Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

IAM Technical Business AnalystUtilitiesPredominantly remote: Occasional travel to Warwick6 months+£550 per day In short: We're implementing new and heavily regulated controls across our Identity and Access Management solution and we need a strong IAM Technical BA who can document the processes around implementing controls and regulatory requirements. You will be delivering across BAU, Programmes and Vendors. Please only apply if you have delivered an IAM implementation. In full: An IAM Technical BA acts as a vital link between business needs and technical solutions in the complex domain of Identity and Access Management (IAM). This role involves analysing and documenting user identity, access, and entitlement requirements, designing and improving IAM frameworks, and ensuring solutions meet both business objectives and technical specifications, often within cloud environments like AWS, Azure, or GCP. Key responsibilities include stakeholder management, gap analysis, defining functional and non-functional requirements, and facilitating the implementation of IAM tools such as Active Directory or Okta. Key Responsibilities: Requirement Elicitation: Gathering and documenting detailed business and technical requirements for IAM projects from various stakeholders. Process Analysis: Analysing current identity and access management processes to identify opportunities for improvement and develop new strategies. Solution Design: Contributing to the design and implementation of IAM solutions that enhance security, streamline operations, and align with business goals. Technical Specification: Translating business needs into clear, actionable technical specifications and acceptance criteria for development and testing. Stakeholder Communication: Acting as a liaison between technical teams (e.g., security, identity) and business stakeholders to ensure clear communication and consensus. Tooling Expertise: Working with and documenting IAM processes within common platforms like Azure AD, AWS IAM, GCP IAM, and supporting the integration of identity systems through protocols like SAML or SCIM. Gap Analysis: Performing gap analyses to pinpoint missing or weak access controls and recommending solutions to address them. Change Management Support: Collaborating with change management teams to ensure successful adoption of new IAM processes and systems. Required Skills: IAM Expertise: Strong understanding of core IAM concepts, IAM controls, including identity lifecycle management, authentication, authorisation, and privileged access management (PAM). Cloud Platform Knowledge: Practical knowledge of cloud-based IAM services in AWS, Azure, and GCP. Stakeholder Management: Excellent communication and interpersonal skills to effectively manage relationships with technical teams and business users. Analytical Skills: Strong analytical and problem-solving abilities to understand complex technical issues and propose effective solutions. Business Process Modelling: Ability to document business processes (e.g., using BPMN) and support migration strategies. Familiarity with IAM Tools: Experience with tools such as Active Directory, Azure AD, Okta, or SailPoint Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

PAM Business Systems AnalystUtilitiesPredominantly remote: Occasional travel to Warwick6 months+£550 per day In short: We're implementing new and heavily regulated controls across our Privileged Access Management solution and we need a strong PAM Systems BA who can document the processes around implementing controls and regulatory requirements. You will be delivering across BAU, Programmes and Vendors. Please only apply if you have delivered a PAM implementation. In full: PAM (Privileged Access Management) System Analyst is an IT security professional who analyses, designs, and implements solutions to control, monitor, and secure privileged accounts, which are accounts with elevated access to an organisation's critical systems and data. This role involves understanding business needs, translating them into technical requirements for PAM systems like CyberArk, documenting processes, and partnering with stakeholders and technology teams to reduce cyber risk and ensure compliance. Key Responsibilities: Business & Technical Analysis: Assess how PAM solutions can meet business and security needs, converting these into detailed requirements and processes. Conduct discovery of business applications and facilitate technical onboarding Documentation & Reporting: Create and maintain documentation for the definition, development, and implementation of PAM solutions, and report on the risks and issues associated with privileged accounts. Stakeholder Collaboration: Facilitate communication and meetings with internal and external stakeholders to gather requirements, provide updates, and gain buy-in for proposed changes. Process Improvement: Propose and implement improvements to PAM processes based on industry best practices and practical experience. Solution Design & Implementation: Support the design and deployment of PAM solutions, often involving specific products like CyberArk, to provide granular control and visibility over privileged accounts. Risk Management: Identify, assess, and report on security risks related to privileged access and work to reduce them through effective PAM controls. Training & Education: Provide education to team members and technology partners about proposed changes to PAM controls and policies. Skills & Qualifications: PAM Experience: Demonstrable, real-world experience with Privileged Access Management solutions and concepts. Analytical Skills: Strong ability to analyse business needs and translate them into technical requirements. Communication: Excellent verbal and written communication skills for interacting with diverse stakeholders. Technical Knowledge: Understanding of identity and access management (IAM), security principles, and potentially specific PAM tools (Cyberark, TPAM, BeyondTrust) Project Management: Ability to work on project deliverables and manage requirements through the development lifecycle Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

Lead IAM/ PAM TesterUtilitiesPredominantly remote: Occasional travel to Warwick6 months+£550 per day In short: We're implementing new and heavily regulated controls across our Privileged Access Management solution and we need a strong IAM / PAM Tester who can document the processes around implementing controls and regulatory requirements. You will be delivering across BAU, Programmes and Vendors. In full: General Responsibilities: Develop detailed test scripts aligned with business and technical specifications Maintain traceability between test cases and source requirements to ensure auditability and complete test coverage Execute hands-on testing activities across System Testing (ST) , System Integration Testing (SIT) , and support User Acceptance Testing (UAT) Use ADO Board (or similar tool) to log test progress, raise and manage defects, and report daily status to the Test Lead Work closely with business users during UAT to validate scenarios and document test evidence Contribute to key testing documentation, including execution summaries and the final Test Closure Report Provide structured support to Project Managers and Test Leads throughout the testing lifecycle In addition to the above responsibilities, the IdAM Test Analyst must have proven experience testing Identity and Access Management (IdAM) systems. This includes the ability to validate: User Authentication: Login/logout flows, password policies, MFA, and account lockout User Authorisation: Correct access levels and permissions based on defined roles Privileged Access Management (PAM): Enforcing access controls and preventing unauthorised access Role Management: Creating, editing, and deleting user roles and their associated permissions Policy Enforcement: Testing correct application of access policies under varied conditions Experience with IdAM tools is required , including (but not limited to): Microsoft Entra CyberArk SailPoint ServiceNow Savyint Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

Business Analyst Location: Leeds or Edinburgh (Hybrid Working) Contract: 6 Months (Potential to Extend) via Umbrella Company Join a high-impact transformation programme focused on operational excellence and innovation. We're recruiting a Business Analyst to join a forward-thinking Service Operations Transformation Lab within a major financial services organisation. This team is driving change through process optimisation, automation, and AI, and we're looking for someone who can help map, analyse, and improve complex operational and ServiceNow workflows. This is a fantastic opportunity to work at the heart of a transformation programme that's reshaping how services are delivered across the organisation. What You'll Be Doing Analyse and document current business processes, identifying opportunities to improve efficiency, productivity, and user experience. Produce detailed as-is and to-be process designs across varying levels of complexity (Levels 1-5). Collaborate with cross-functional teams to facilitate workshops and gather process requirements. Support the implementation of process improvement strategies and monitor their effectiveness. Conduct data analysis to inform decision-making and track performance. Maintain updated documentation and ensure alignment with transformation goals. What You'll Bring Proven experience in business process improvement and operational analysis. Strong Business Analyst skillset, with the ability to dive into complex processes and identify bottlenecks. Expertise in process mapping tools such as Visio, IBM Blueworks, Lucidchart, or Figma. Familiarity with Lean and Six Sigma methodologies and techniques. Experience in facilitating workshops, stakeholder interviews, and requirement gathering. Ability to work in agile environments and contribute to iterative delivery. Desirable Skills Understanding of ServiceNow, particularly how it's used within large-scale service operations. Experience working with third-party suppliers and managing end-to-end service processes (e.g., device refresh, supplier coordination). A collaborative mindset, with the ability to empower teams and drive ownership of outcomes. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Lead PAM Business AnalystUtilitiesPredominantly remote: Occasional travel to Warwick6 months+Day rate contract In short: We're implementing new and heavily regulated controls across our Privileged Access Management solution and we need a strong Lead PAM BA who can document the processes around implementing controls and regulatory requirements. You will be delivering across BAU, Programmes and Vendors. Please only apply if you have delivered a PAM implementation. In full: Lead Identity and Access Management (IAM/IdAM) Business Analyst (BA), a role focused on designing and implementing systems that control user access and identity within an organisation, often involving Identity Governance & Administration (IGA) and Privileged Access Management (PAM) solutions to ensure security and compliance. Key responsibilities for such a role often include: Defining and executing IDAM strategies to align with business goals. Designing, implementing, and managing IDAM solutions, including authentication, authorisation, and user lifecycle management. Collaborating with cross-functional teams to integrate IDAM solutions with other enterprise systems. Ensuring compliance with relevant regulations and cybersecurity frameworks. Providing leadership and guidance to business analysis teams. Managing relationships with third-party service providers. Someone who has been part of the IDAM implementation journey from defining customer journeys, rolling out, embedding and transform organisation Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

PAM Technical Project ManagerUtilitiesPredominantly remote: Occasional travel to Warwick6 months+£600 per day In short: We're implementing new and heavily regulated controls across our Privileged Access Management solution and we need a strong technical PM who can drive the inner workings of this project. You will be delivering across BAU, Programmes and Vendors so having solid examples of multi-faceted technical delivery is essential. Please only apply if you have delivered a PAM implementation. In full: We're seeking a Project Manager specialising in Privileged Access Management (PAM) solutions and technologies. In this role, you'll oversee the planning, development, and execution of projects related to PAM tools, which safeguard critical IT infrastructure by controlling and monitoring privileged user accounts and access to sensitive information. Key responsibilities include managing project plans, collaborating with technical teams like engineering and security, engaging with customers and stakeholders, and ensuring product features meet complex security requirements. Key Aspects of the PAM Technical PM Role: Product/Project Lifecycle: You'll guide the entire lifecycle of a PAM product or project, from initial discovery and planning to launch and iteration. Technical Expertise: This role requires a deep understanding of security concepts, infrastructure, and the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM to guide long-term product strategy and ensure solutions are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical plan. Security Focus: The ultimate goal is to implement PAM strategies and tools to protect against cyberthreats by controlling privileged access to critical resources Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.