Pontoon

Job Title: IT Change Manager (Associate) Location: London (3 days on-site) Contract Length: 6 months (possibility for extension) Working Pattern: Full Time (40 hours per week) Rate: Circa £419/Day Are you a detail-oriented professional with a passion for driving change in the IT landscape? Join our dynamic team as an IT Change Manager (Associate) in the bustling banking industry! This is your chance to influence and enhance change management processes across critical systems while ensuring compliance and governance. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations. Skills: Experienced in IT Service Management or Change Management roles. Hands-on experience in logging, reviewing, and tracking change requests. Proven track record in managing end-to-end change processes within complex IT environments. Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness. Exposure to DevOps, CI/CD pipelines, and Agile delivery models. Key Responsibilities: Change Process Support: Log, review, and track change requests (RFCs) for accuracy and compliance. Collaborate with technical teams and stakeholders to assess change impact and risk. Coordinate the scheduling and communication of changes, ensuring alignment with business priorities. Participate in Change Advisory Board (CAB) meetings and document all decisions for transparency. Compliance & Risk Management: Ensure changes comply with internal controls and regulatory standards (e.g., SOX, PCI-DSS). Maintain comprehensive records for audit readiness and demonstrate compliance. Monitor for unauthorised changes, ensuring proper documentation and retrospective reviews. Reporting & Continuous Improvement: Generate insightful reports on change volumes, success rates, and compliance metrics. Identify opportunities for process improvements and automation to enhance efficiency. Contribute to the refinement of change management policies and procedures. What You Bring to the Table: Qualifications: Bachelor's degree in information technology, Computer Science, or a related field. Professional Certifications: ITIL Foundation (minimum requirement; Intermediate level preferred). - especially in Change Management or Service Transition. COBIT or other IT governance frameworks (optional but valuable). Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) for roles with strong audit/regulatory focus. (optional but valuable). Join Us for This Exciting Journey! If you are ready to take on a crucial role in enhancing IT change processes within a vibrant banking environment, we want to hear from you! Bring your organisational skills, compliance focus, and enthusiasm for continuous improvement. Apply today to embark on a fulfilling career journey with us! Note: This role requires on-site presence for three days a week and may involve occasional travel. Let's make change happen together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: IT Change Manager (Associate Vice President) Location: London (3 days on-site) Duration: 6 months (possibility for extension) Working Pattern: Full Time (40 hours per week) Rate: Circa £600/Day Join Our Dynamic Team! Are you an experienced IT Change Manager looking for an opportunity to make a significant impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role: As an IT Change Manager, you will lead the planning, coordination, and control of IT changes within the bank's technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations Key Skills: IT Service Management or Change Management roles. Proven track record in managing end-to-end change processes within complex IT environments. Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness. Exposure to DevOps, CI/CD pipelines, and Agile delivery models. Strong understanding of IT infrastructure, applications, and cloud environments. Proficiency in ITSM tools (e.g. ServiceNow). Knowledge of risk assessment methodologies and impact analysis. Ability to interpret metrics and reporting dashboards for continuous improvement. Leadership and facilitation skills (e.g., chairing CAB meetings). Stakeholder management and communication skills for cross-functional collaboration. Analytical and problem-solving abilities for root cause analysis and process optimisation. Attention to detail for compliance and audit requirements. Key Responsibilities: Change Governance & Execution Own and manage the end-to-end IT change management process including standard, emergency, and major changes to ensure controlled and efficient delivery of change initiatives. Chair Change Advisory Board (CAB) meetings to ensure all proposed changes are properly assessed, approved, and scheduled in alignment with business priorities. Collaborate with technical teams, business units, and risk/compliance functions to evaluate change impact and associated risks, enabling informed decision-making. Ensure changes are implemented within agreed change windows and operational readiness standards to minimize service disruption and maintain business continuity. Compliance & Risk Management Ensure all change activities comply with internal policies, audit requirements, and external regulatory standards (e.g., SOX, PCI-DSS, PRA/FCA) to maintain governance and avoid compliance breaches. Maintain accurate and auditable records of change requests, approvals, risk assessments, and implementation outcomes to provide full traceability and support regulatory and audit requirements. Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts to reduce risk exposure and prevent recurrence of incidents. Support internal and external audits by providing evidence of change governance and traceability to demonstrate compliance and strengthen organisational controls. Reporting & Continuous Improvement Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives. Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change management practices and support digital transformation goals. Work closely with DevOps, Release Management, and Configuration Management teams to align change practices with Agile methodologies and CI/CD pipelines for faster, safer delivery Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Certification (Intermediate or Expert level) with a focus on Change Management. Familiarity with COBIT and other IT governance frameworks is a plus. Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) are highly desirable. If you're ready to take your career to the next level and lead impactful change in a reputable banking institution, we want to hear from you! Apply Today and Shape the Future of IT Change Management! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Test Manager Location: Warwick - 4 days on site Contract: 6 months Role Review: We are seeking an experienced Test Manager to lead the end-to-end testing workstream for a major Enterprise Asset Management transformation programme. This is a high-profile role within a complex digital environment, responsible for ensuring quality, stability, and readiness across multiple integrated platforms. The successful candidate will bring strong leadership, exceptional planning capability, and deep experience delivering testing activities in large-scale digital and enterprise transformation programmes. Key Responsibilities Lead the test strategy, planning, execution, and reporting. Manage a multi-supplier test team and ensure high-quality delivery. Oversee test environment readiness and stability. Deliver SIT, UAT, regression, automation, performance, and non-functional testing. Manage defects, risks, dependencies, and quality gates. Support cutover, dress rehearsals, and service readiness testing. Produce clear reports, metrics, and stakeholder updates. Oversee budgeting, forecasting, and resource allocation. Skills & Experience Required Proven experience as a Test Manager on large digital or enterprise transformation programmes. Strong knowledge of end-to-end test methodologies and QA best practice. Experience with test automation, regression, and performance testing. Background in multi-supplier delivery environments. Solid understanding of non-functional and SOX compliance testing. Experience with EAM systems (e.g., Maximo) is a strong plus. Skilled in Azure DevOps, JIRA, HP ALM, or similar tools. Excellent communication, leadership, and stakeholder engagement skills Apply Now! Your next great adventure awaits! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role : Assistant Technology Support Manager Location : Leeds, 2 days per week on site required Duration : 6-month contract Rate : Via Umbella About the Role We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support , helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies. Key Responsibilities Provide 1st and 2nd line IT support to business users in a fast-paced environment Analyse and troubleshoot technical problems, arriving at logical solutions Respond to IT requests via multiple channels (in-person, phone, email, etc.) Prioritise, coordinate, and complete tasks within set deadlines Work effectively independently and as part of a team Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues Invest in personal development and coach others when required Essential Skills & Experience Strong experience in 1st and 2nd line IT support Excellent problem-solving skills and logical thinking Exceptional verbal and written communication skills In-depth knowledge of Windows 11 and previous support experience Strong troubleshooting skills in Microsoft Office 365 / Office 2016 (Outlook, Word, Excel, PowerPoint) Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM / Intune) Experience supporting Microsoft Managed Device (MMD) environments Experience supporting MacBooks / MacOS Experience supporting colleagues in a financial services environment Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Job Title: Technical Business Analyst (SaaS Implementation - Cloud Integration) Location: London - 3 Days a Week Onsite Contract: 6 Months Daily Rate: Circa £660/Day Department: IT Are you ready to take your career to the next level? Our client is on the lookout for a talented Technical Business Analyst to support the implementation of a cutting-edge SaaS solution for Third Party Management (TPM). If you thrive in a dynamic environment and have a knack for bridging the gap between business needs and technical solutions, we want to hear from you! Position Overview: As a Technical Business Analyst, you will play a pivotal role in leading the technical implementation of Process Unity while ensuring alignment with procurement workflows and risk management objectives. Your expertise in business/systems analysis, particularly within the banking or financial services sector, will be invaluable as you navigate the complexities of third-party risk processes and SaaS integration, and configuration. Key Responsibilities: Lead the Charge: Drive the technical implementation of ProcessUnity, ensuring seamless integration with procurement workflows. Bridge the Gap: Act as the IT representative between vendors, risk business, and internal technology teams. Gather Insights: analyse and document technical and non-functional requirements, translating them into detailed Technical Requirements Documents (TRDs). Collaborate & Facilitate: Work closely with internal teams and external vendors for solution design, configuration, testing, and deployment. Define Interfaces: Manage system interfaces between ProcessUnity and other enterprise platforms, ensuring smooth data flow. Vendor Support: Assist in vendor onboarding and risk assessment processes to enhance procurement operations. Engage Stakeholders: Drive consensus across Procurement, Risk, Compliance, and IT, ensuring project alignment. Communicate Effectively: Provide updates to senior stakeholders and maintain transparency throughout the implementation lifecycle. Ensure Compliance: Adhere to regulatory requirements and internal policies related to third-party risk and data governance. Required Skills: Proven experience in business/systems analysis, especially in banking, procurement, or third-party risk management. Strong background in implementing SaaS platforms, ideally ProcessUnity or similar GRC/TPRM tools. Familiarity with SaaS and cloud-based applications (Azure/AWS). Excellent understanding of technical and non-functional requirements like performance, security, and scalability. Experience in interface specification and integration design, including APIs and data mapping. Outstanding stakeholder management and communication skills. Preferred Skills: Knowledge of GRC platforms and third-party risk workflows. Experience with procurement systems (e.g., Coupa, Ariba, SAP). Proficiency in JIRA, Confluence, Visio, and SQL. Exposure to Agile and Waterfall methodologies. Education: Bachelor's degree in Information Systems, Business Administration, Supply Chain Management, or a related field. Advanced degrees or certifications (e.g., CBAP, PMI-PBA, CTPRA) are a plus. Why Join Us? This is your chance to make a significant impact in a challenging yet rewarding role! If you're ready to bring your expertise to a vibrant team and navigate the exciting world of SaaS and cloud integration, apply now! Let's shape the future together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Lead Solution Architect (Platform Strategy)UtilitiesHybrid: 2 days per week onsite in Warwick6 months£800 per day In short: We're seeking a Lead Solution Architect to drive a small team in delivering application / platform design ensuring a solid framework is in place for future planned solution architecture. In full: About the role: We are currently looking for a Lead Architect to join the Strategy and Architecture team supporting the Engineering and Customer Solutions Directorate focusing on Connections Reform. This new role will allow the post holder an opportunity to be influential in defining the End-to-End Solution and Roadmaps for the Strategic Architecture for Connections Reform. The Lead Architect role is a strategic and delivery-focused leadership role responsible for shaping, assuring, and governing architecture across Connections Reform. This role acts as the single point of design authority, ensuring alignment with the business' enterprise architecture standards, digital transformation goals and business aspirations. The role is primarily located in Warwick, where the Connections Reform team is based. However, there is flexibility for the position to be based in Wokingham, provided the successful candidate can attend the Warwick office on a weekly basis. Key Accountabilities Strategic Leadership Working with the wider team to define the end-to-end strategic solution for Connections Reform aligned with enterprise strategy. Develop and maintain architectural designs and roadmaps to transition to the strategic solution as required. Create capability models, identifying capability gaps and new capabilities that are required. Drive options and recommendations for review. Lead resolution of design issues within the team/domain in collaboration with specialists and architects. Managing escalations as required. Apply and support architecture team and delivery teams across waterfall, agile, and hybrid methodologies. Architecture Governance Act as the authority for Process, Data, Security, and Technology within the domain in collaboration with wider DD&T teams as appropriate. Assure architecture and design artefacts through formal and peer reviews aligning with the Architecture Governance Framework. Stakeholder Engagement Act as a trusted partner to senior Business and IT stakeholders. Support portfolio digital charters, planning, budget estimation, and business planning. Engage with external stakeholders (e.g. suppliers, TOs, DNOs, Ofgem) where relevant. People Leadership Line manage and mentor a team of Solution, Platform, and Technical Architects. Support recruitment, retention, and career development. Advocate for the Architecture Community and contribute to improved working practices. LeanIX Governance Responsible for architectural content in LeanIX. Review and approve fact sheets for Applications, Interfaces, and IT Components. Participate in the Quality Seal process and governance workflows. About you We're looking for someone who: is a strategic thinker and delivery leader who thrives at the intersection of business ambition and technical execution. You bring clarity to complexity, guiding programmes, platforms and domains through architectural rigour and stakeholder alignment. will have a strong foundation in enterprise and solution architecture, with experience across multiple delivery methodologies (agile, waterfall, hybrid). You understand how to balance innovation with compliance, and design with operability. will lead by example-mentoring architects and influencing senior stakeholders. You're comfortable making decisions, resolving design conflicts, and driving consensus across diverse teams. can build trusted relationships across business and IT. You know how to listen, challenge, and co-create. Whether engaging with internal teams or external regulators like Ofgem or DESNZ, you represent architecture with clarity and confidence. can see the bigger picture. Can translate enterprise strategy into actionable architecture, define roadmaps, and identify capabilities that future-proof our platforms and services. will be hands-on when needed-supporting solution shaping, assuring artefacts, and guiding delivery teams. You understand the pressures of programme timelines and know how to keep architecture relevant and responsive. will uphold architectural standards and governance processes, including LeanIX content ownership and Quality Seal reviews. You ensure architecture is not just documented but lived and applied. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title : Quality Advisor Contract : Initial 6-Month Contract Location : Warwick - 2 days a week in office Rate : £500 Job Purpose: To provide expert guidance and oversight on quality assurance activities, ensuring compliance with ISO 9001:2015 standards and the organisation's Quality Management System (QMS). The role supports project teams and management in achieving consistent quality outcomes and driving continuous improvement. Key Accountabilities: Quality Planning & Compliance Ensure QA/QC requirements are embedded in project documentation and Works Information. Review and approve project-specific Quality Plans and Inspection & Test Plans. Conduct ISO 9001:2015 compliance assessments for contractors and subcontractors. Audit & Monitoring Develop and implement audit programmes for assigned projects. Perform audits (planning, execution, reporting, follow-up) and record Non-Conformance Reports (NCRs) in the QMS. Monitor implementation of QMS and performance improvement procedures. Advisory & Support Provide professional advice on quality, process safety, and compliance to project teams. Evaluate quality criteria in tender submissions and support contract evaluation and award. Advise on contractor QA arrangements and competence. Reporting & Documentation Submit audit reports for approval and maintain records in the QMS SharePoint site. Report audit findings and ensure corrective actions are tracked and closed. Continuous Improvement Ensure lessons learned are captured by the projects and used to enhance the QMS. Knowledge, Experience and Technical Know How: Awareness of standards, procedures, and best practise associated with instrumentation in the gas environment. Strong ability to apply logic and problem solving for engineering faults. Effective and explicit communication skills in both oral and written forms in English. Ability to analyse and solve problems relating to auditing and related disciplines Ability to analyse data and give correct interpretations Computer skills: possess knowledge of Microsoft Suites, including Microsoft Word, Excel, and PowerPoint software Strong organisational skills, which relates to the prioritising of workloads and showing a great level of resilience and calmness even when under pressure. Demonstrate a high level of integrity to be able to adhere to regulations and its total compliance. Strong ability to take initiatives and make sound decisions. Ability to foster a friendly work environment for team members Qualifications: Essential: Degree or equivalent formal qualification in Quality Management, business management or project management. In-depth knowledge of ISO 9001:2015 and associated standards. Experience in quality auditing and compliance within construction or engineering projects. Experience of training others in a QMS. Strong analytical, problem-solving, and communication skills. Proficiency in MS Office and QMS tools. Full and valid UK Driving Licence Desirable Engineering knowledge and experience within an Operational Technology environment. Cyber security experience and/or training. Experience of project governance, KPI reporting or auditing. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Lead Scrum Master Location: London Contract Length: 12 Months Working Pattern: Full Time (40 Hours per Week) Rate: Circa £600/Day Are you a passionate and dynamic Lead Scrum Master looking to make a significant impact? Our client is on the lookout for an exceptional individual who thrives in an agile environment and is ready to lead teams to success! If you possess a deep knowledge of agile methodologies and have the drive to empower teams, we want to hear from you! What We're Looking For: To shine in this role, you should have: Expertise: - Profound knowledge and experience in agile methodologies.- Certification as a Scrum Practitioner (CSP) or Professional Scrum Master. Individual Skills: - Previous experience in the financial sector is essential. - A proven track record in navigating roadblocks and advocating for your team.- Strong communication skills, capable of resolving conflicts while maintaining a positive atmosphere.- Leadership traits that inspire and motivate others, fostering collaboration and high performance.- Creative problem-solving abilities that drive innovation and continuous improvement.- Strong collaboration skills, ensuring stakeholder engagement and steady progress towards goals.- Proficiency in risk management, facilitating identification, mitigation, and monitoring. Mindset & behaviours: - A promoter of self-organisation, empowerment, and innovative thinking.- High energy and a positive attitude, influencing those around you.- A belief in a non-hierarchical culture of collaboration, transparency, and trust.- An unwavering commitment to continuous learning and development. What You'll Do: Champion agile ways of working, inspiring teams to embrace a culture of continuous improvement. Identify and navigate roadblocks with confidence, ensuring smooth sprint progress. Foster a collaborative and high-performing team environment, encouraging open communication and conflict resolution. Exhibit strong leadership qualities, demonstrating integrity and emotional intelligence in all interactions. Engage with stakeholders to ensure alignment and continuous progress towards sprint goals and OKRs. Facilitate risk management, identifying, mitigating, and monitoring risks to project success. Why Join Us? Be part of a vibrant team that values your input and encourages creative thinking. Work in an environment that embraces innovation and supports professional growth. Enjoy a competitive daily rate while contributing to exciting projects in a thriving organisation. If you're ready to take the lead and drive agile excellence, this opportunity is for you! Apply now to become the Lead Scrum Master who inspires teams and creates a culture of success. Let's embark on this journey together! Apply today and let's make great things happen! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Data Analyst - Skip Rates Location: Wokingham (Hybrid - 2-3 days per week on site) Contract: Initial 6 months (Full time) Day Rate: From £400 per day (via Umbrella) About the Role Our client, a key organisation in the UK energy sector, is looking for an Operational Data Insight Analyst to join their Skip Rate Team within System Operations. This role focuses on improving transparency around dispatch decisions by turning complex operational data into clear insights for internal teams and industry stakeholders. You'll help explain the factors driving skip rates, support external engagement activity, and provide data-driven clarity to customers and regulators. It's an excellent opportunity for an experienced analyst who enjoys combining technical analysis with communication and stakeholder engagement. Key Responsibilities Analyse operational data to explain skip rate trends and dispatch decisions. Translate analytical findings into clear insights, reports, and presentations. Support external engagement activity such as webinars, forums, and Q&A sessions. Act as a customer-facing contact for skip rate data and insights. Contribute to ongoing transparency and process improvement initiatives. About You Proven experience in operational data analysis. Excellent communication skills, able to present complex data clearly. Strong stakeholder engagement experience (internal and external). Self-starter, highly organised, and confident working in a fast-paced environment. Background or interest in the UK energy or utilities sector advantageous. Is this of interest? If so, apply no with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Python Developer Duration: 12 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile We are looking for a highly skilled software engineer with extensive experience in Python development. The XVA trading desk operates within the Counterparty Portfolio Management (CPM) line of business, focusing on managing counterparty credit risk (CVA) and funding risk (FVA) in our derivatives portfolio. Our global agile development team thrives on collaboration and communication, making it a dynamic and engaging environment. Key Responsibilities: Develop new features and enhancements for XVA Python, leveraging Agile methodologies throughout the full development lifecycle. Maintain high standards of design quality, ensuring the system is maintainable, extensible, robust, and scalable. Contribute to and adhere to established Agile development and QA processes, including automated unit and integration testing. Provide support during escalated production issues, addressing functionality and technical queries from users and teams across global locations. Collaborate with developers and project managers in supporting testing and User Acceptance Testing (UAT) phases for integration projects, including running reports, tracking issues, and reporting progress. Skills & Experience: Proven experience in enterprise development using Python. Comprehensive understanding of the full software development lifecycle. Familiarity with Agile practices, including unit testing, continuous integration, and refactoring. Strong ability to translate user requirements into functional and efficient code. Excellent problem-solving and investigation skills. Strong communication and teamwork abilities. Experience in Quartz Python development. Knowledge of financial markets and relevant technologies. Proficiency in Oracle databases. Ability to collaborate effectively with business groups, including trading, finance, technology, and market risk. Familiarity with CVA, FVA, KVA, Credit Risk Management, and CSAs is highly desirable. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Tittle : Head of Release Management / Director Location: London (Hybrid: 5 days in 10) Contract Length: 6 Months (with potential for permanent placement) Daily Rate: £885 (Inside IR35) Contract Type: Temporary Working Pattern: Full Time Join Us in Transforming Release Management! Our client, a leading player in the Financial Services sector, is on the lookout for an enthusiastic and dynamic Head of Release Management / Director to spearhead their innovative journey! This is an exciting opportunity to make a significant impact in a brand-new role focused on shaping release and environment management across EMEA. As the Head of Release Management, you will be at the forefront of defining and executing a strategic vision that enhances the quality and efficiency of release processes. You will be responsible for: Strategic Leadership: Developing a multi-year roadmap aligned with business objectives and regulatory standards. Governance & Compliance: Establishing frameworks and maintaining audit-ready controls that ensure safe and compliant releases. Collaboration: Partnering with Architecture, Engineering, Quality Assurance, and Software Development teams to drive a robust Continuous Delivery (CD) model. Team Building: Leading a high-performing team of release managers and coordinators, fostering a culture of collaboration and continuous improvement. What We're Looking For: Expertise: Extensive experience in release and environment management within regulated industries, particularly within financial services. Technical Acumen: Strong understanding of modern software architecture, CI/CD toolchains, and DevOps principles. Regulatory Knowledge: Familiarity with compliance requirements such as DORA, FCA/PRA, and ISO standards. Leadership Skills: Proven ability to drive large-scale cultural and technological change across diverse teams. Hands-On Experience: Proficiency with tools like Jenkins, Azure DevOps, GitLab, ServiceNow, Terraform, Ansible, and monitoring solutions such as Dynatrace and Splunk. Key Responsibilities: Oversee the end-to-end release lifecycle to ensure changes are delivered efficiently and securely. Define and enforce environment lifecycle policies to ensure stability and compliance. Monitor performance through established quality metrics and KPIs. Serve as the primary point of contact for auditors and provide evidence of compliance. Why Join Us? Impactful Role: This is a pivotal opportunity to redefine release practises in EMEA, allowing you to leave your mark on the organisation. Dynamic Environment: Work in a fast-paced, innovative environment where your ideas and leadership will be valued. Collaborative Culture: Join a team that champions collaboration, accountability, and continuous improvement. If you are ready to take on this exciting challenge and help shape the future of release management in a top-tier financial institution, we want to hear from you! Apply Now! Submit your application today and embark on a transformative journey with us in the world of Financial Services! This is your chance to lead, innovate, and make a difference. Note: Please be advised that this role requires a commitment to full-time hours and will involve some on-call and out-of-hours support for critical release and environment activities. We look forward to welcoming you to our team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Tittle: Proxy Network Engineer Location: Chester, Bromley and Camberley (3 days a week on-site) Contract Length: 12 Months Working Hours : Monday to Friday, standard office hours with out of hours requirement Rate: Circa £600/Day Status: Inside IR35 Role Overview: The role is within the EMEA Network Engineering Proxy Services Team, working on complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. This job facilitates deployment of technical solutions by designing, engineering and implementing configuration across EMEA network infrastructure. Skills Proven experience as a Network Security Engineer. Proven experience of working with Bluecoat Proxy SG (Symantec) and/or McAfee Web Gateway (Trellix SkyHigh) Knowledge and experience of working with SSL traffic Decryption and Inspection either On-Proxy or 3rd Party (F5 SSLO, Radware Alteon) Ability to base build and configure Network Proxies to given standards Knowledge and experience of working with and creating automation scripts Strong DMZ architecture and engineering Experience In-depth knowledge of network protocols, security principles, and best practices. Working knowledge of DNS Strong communication and technical analytical skills Network security and compliance Experience in troubleshooting and resolving complex network issues. A good strong team player but capable of self-working Strong client focus Responsibilities: Eliciting, analysing and documenting technical application and service requirements Working with multiple technical teams to identify end to end solutions that balance business, security, availability and resiliency requirements. Creating and documenting designs utilizing design patterns and standard approaches to best meet requirements. Configuration of devices to deploying new services into production Participating in the prioritization and scheduling of implementation activities. Managing stakeholder requirements Active participation in the Change Management process Assisting with the troubleshooting of existing and new implementations to resolve issues identified in testing and improve services. Identifying / managing the mitigation of risks within the operational environment. Ensuring documentation is updated to reflect new additions to or modifications in the environment and handed into Operations successfully. Why Join Us? Work in a vibrant and dynamic environment with a team of talented professionals. Contribute to innovative projects that make a real difference. Enjoy a full-time schedule with flexibility and a supportive culture. Grow your skills and advance your career in a leading organisation. If you're ready to embark on an exciting journey and make a significant impact, apply now! Join our client in shaping the future of network engineering. Your expertise is the missing piece we need! Apply Today! Note: Only shortlisted candidates will be contacted. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Data Pipeline Engineer (On prem to AWS migration)UtilitiesPredominantly remote: occasional travel to Bristol6 months+£700 - £750 per day In short: We require 3 Data Engineers to join a large on prem to AWS migration programme in replicating data pipelines in readiness for a lift and shift to the cloud. Essential: AWS and Redshift In full: Role purpose Reporting to the Lead Data Engineer, the Data Engineer is responsible for designing and maintaining scalable data pipelines, ensuring data availability, quality, and performance to support analytics and operational decision-making. They contribute to the data engineering roadmap through research, technical vision, business alignment, and prioritisation. This role is also expected to be a subject matter expert in data engineering, fostering collaboration, continuous improvement, and adaptability within the organisation. They act as a mentor and enabler of best practices, advocating for automation, modularity, and an agile approach to data engineering. A person who advocates for a culture of agility, encouraging all to embrace Agile values and practices. The role also has accountability to deputise for their line manager (whenever necessary) and is expected to support the product owner community while also driving a positive culture (primarily through role modelling) across the Technology department and wider business. Key accountabilities Design, develop, and maintain scalable, secure, and efficient data pipelines, ensuring data is accessible, high-quality, and optimised for analytical and operational use. Contribute to the data engineering roadmap, ensuring solutions align with business priorities, technical strategy, and long-term sustainability. Optimise data workflows and infrastructure, leveraging automation and best practices to improve performance, cost efficiency, and scalability. Collaborate with Data Science, Insight, and Governance teams to support data-driven decision-making, ensuring seamless integration of data across the organisation. Implement and uphold data governance, security, and compliance standards, ensuring adherence to regulatory and organisational best practices. Identify and mitigate risks, issues, and dependencies, ensuring continuous improvement in data engineering processes and system reliability, in line with the company risk framework. Ensure quality is maintained throughout the data engineering lifecycle, delivering robust, scalable, and cost-effective solutions on time and within budget. Monitor and drive data pipeline lifecycle, from design and implementation through to optimisation and post-deployment performance analysis. Support operational resilience, ensuring data solutions are maintainable, supportable, and aligned with architectural principles. Engage with third-party vendors where required, ensuring external contributions align with technical requirements, project timelines, and quality expectations. Continuously assess emerging technologies and industry trends, identifying opportunities to enhance data engineering capabilities. Document and maintain clear technical processes, facilitating knowledge sharing and operational continuity within the data engineering function. Knowledge and experience required Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Experience working with large-scale data processing and distributed computing frameworks. Knowledge of cloud platforms such as AWS, Azure, or GCP, with hands-on experience in cloud-based data services. Proficiency in SQL and Python for data manipulation and transformation. Experience with modern data engineering tools, including Apache Spark, Kafka, and Airflow. Strong understanding of data modelling, schema design, and data warehousing concepts. Familiarity with data governance, privacy, and compliance frameworks (e.g., GDPR, ISO27001). Hands-on experience with version control systems (e.g., Git) and infrastructure as code (e.g., Terraform, CloudFormation). Understanding of Agile methodologies and DevOps practices for data engineering Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Lead IAM and PAM Business AnalystUtilitiesPredominantly remote: Occasional travel to Warwick6 months+Day rate contract In short: We're implementing new and heavily regulated controls across our Privileged Access Management solution and we need a strong Lead PAM BA who can document the processes around implementing controls and regulatory requirements. You will be delivering across BAU, Programmes and Vendors. Please only apply if you have delivered a PAM implementation. In full: Lead Identity and Access Management (IAM/IdAM) Business Analyst (BA), a role focused on designing and implementing systems that control user access and identity within an organisation, often involving Identity Governance & Administration (IGA) and Privileged Access Management (PAM) solutions to ensure security and compliance. Key responsibilities for such a role often include: Defining and executing IDAM strategies to align with business goals. Designing, implementing, and managing IDAM solutions, including authentication, authorisation, and user lifecycle management. Collaborating with cross-functional teams to integrate IDAM solutions with other enterprise systems. Ensuring compliance with relevant regulations and cybersecurity frameworks. Providing leadership and guidance to business analysis teams. Managing relationships with third-party service providers. Someone who has been part of the IDAM implementation journey from defining customer journeys, rolling out, embedding and transform organisation Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to be at the forefront of data-driven innovation? Our client is seeking a dynamic Data Innovation Business Analyst to join their team on a temporary basis. This is an exciting opportunity to work in a fast-paced environment where your ideas can make a real difference! Role: Data Innovation Business Analyst Duration: 6 Months (extension options) Location: Warwick (Hybrid, 2 days a week in office) Rate: £500 per day (umbrella) About Us Our client's Data Connect Innovation (DCI) mission is to empower innovators to pioneer new ideas that reshape the future. Through the DCI lab, they enable rapid proof of concepts (POCs) to experiment with novel technologies and collaborate to create new data-driven products. Join us in pushing the boundaries of what's possible with data! Your Role As a Data Innovation Business Analyst, you will: Identify, prioritize, and execute successful POCs that unveil valuable opportunities for the organization. Guide innovative ideas from initial discussions to completion, managing projects and ensuring effective communication. Collaborate within multidisciplinary teams, engaging with Product Owners, Data Scientists, and other experts to drive meaningful outcomes. What You'll Do Build trusted relationships with stakeholders at all levels. Support the interpretation and scoping of innovative ideas into testable hypotheses. Own and manage multiple POCs, driving momentum and ensuring successful delivery. Lead the partner selection process and prepare request-for-proposal materials. Represent business ideas in DCI lab meetings and showcase initiative findings. Stay updated on the latest data-driven technologies and trends. What You'll Bring An innovation and growth mindset, with a knack for driving outcomes within multidisciplinary teams. Experience interpreting complex business challenges and scoping them into testable hypotheses. A naturally curious approach, with a strong understanding of data, AI, and next-generation technologies. Exceptional stakeholder management skills, capable of engaging and inspiring others. A passion for storytelling and content creation, including video editing and graphic design. Hands-on experience in delivering innovation and rapid prototypes. A strategic, action-oriented mentality with a bias for execution. Why Join Us?This is not just another job-it's an opportunity to embrace the unknown in a vibrant and varied role! If you're passionate about using innovation to deliver positive business outcomes and are ready to make an impact, we want to hear from you! ppoly Now Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to lead the charge in optimizing data systems within the energy sector? Our client is on a transformative journey, and they need a visionary Data Systems Manager to join their dynamic team. If you have a passion for data management and thrive in collaborative environments, this is the opportunity for you! Role: Data & Systems Specialist Duration: 6 Months (ext. options) Location: Warwick (Hybrid 1 Day in Office) Rate: 450 pd (umbrella) About the Role: As a Data Systems Manager, you will be at the forefront of enhancing our client's Connections process. Your responsibilities will include: Optimizing Systems: Review and improve data structures and baseline functionality to identify opportunities for enhancement. Collaborating: Work hand-in-hand with internal teams and external stakeholders to ensure smooth delivery of system improvements. Agile Project Management: Partner with business SMEs and IT professionals in an agile environment to deliver impactful system changes. Future Readiness: Engage with project leads to anticipate upcoming requirements and adapt to industry developments. Ensuring Data Integrity: Apply best practices in governance and architecture to maintain robust and future-proof solutions. Governance and Compliance: Maintain data sharing controls to ensure transparency and adherence to standards. Contributing to Applications: Assist in the development of NESO Connection applications, focusing on user experience and business needs. Managing Deliverables: Track progress against milestones and provide clear updates to stakeholders. About You: We are looking for someone who embodies an agile mindset and possesses the following skills and experiences: Agile Experience: Demonstrated knowledge of Agile principles with a proven track record of applying them in project settings. Data Expertise: Strong understanding of data structures and governance to ensure integrity and optimize systems. Analytical Problem Solver: Ability to analyze complex issues, identify opportunities, and communicate solutions effectively. Governance and Catalogues: Experience in implementing data sharing controls and developing data catalogues. Process Improvement: Skilled in identifying gaps and designing enhancements for better operations and user experiences. Testing and Quality Assurance: Familiarity with validating technical solutions to ensure they meet user and business needs. Stakeholder Engagement: Strong communication skills to build collaborative relationships across technical and business teams. Essential Skills & Experience: Proven experience in data and systems management, including governance and integrity. Understanding of large-scale energy systems or similar environments. Experience in Agile delivery environments with a collaborative approach. Strong analytical and problem-solving capabilities. Excellent stakeholder engagement skills. Desirable Skills & Experience: Knowledge of NESO operations or similar organizations within the energy sector. Experience with data catalogue development and governance. Exposure to user experience design principles for improved usability. Familiarity with process improvement initiatives to optimize workflows. Understanding of industry change drivers and their impact on data and systems. Why Join Us? This is an exciting opportunity to be part of a forward-thinking organization that values innovation and collaboration. We welcome full-time and part-time applicants and are open to flexible working arrangements to suit your lifestyle. If you're ready to make a difference in the energy sector and drive impactful data solutions, we want to hear from you! Apply today and embark on a transformative journey with us! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco / Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title : Digital / Agile Delivery Manager Contract : Initial 6 Month Contract Location : Warwick - Hybrid Rate : £750 Inside umbrella Core Responsibilities Lead Digital Delivery: Manage and deliver digital projects from conception through to completion, ensuring alignment with organizational goals and user needs. Team Management: Build, motivate, and maintain high-performing, collaborative teams driven to achieve delivery milestones. Support coaching and mentoring for agile and lean practices application. Project Planning and Monitoring: Define project scopes, develop and manage realistic plans and schedules, monitor progress, track milestones, and address risks or blockers promptly. Stakeholder Engagement: Act as a bridge between technical teams and business or non-technical stakeholders, managing expectations, facilitating communication, and resolving conflicts. Commercial and Financial Management: Manage budgets effectively, oversee contracts with suppliers or third parties, negotiate terms, and ensure value for money. Lifecycle and Process Management: Oversee product and service lifecycle phases, ensuring delivery aligns with quality standards, advocating for process improvements, and tailoring approaches as needed. Specific Responsibilities Relating to CDE and BIM Platforms CDE Management: Act as the guardian and manager of the Common Data Environment, ensuring that project-wide digital data is correctly collected, stored, coordinated, and accessed consistently among all teams Data Quality and Compliance: Ensure that the CDE maintains accurate, current, and complete datasets, compliant with standards such as UNI EN ISO 19650, thereby supporting interoperability and openBIM processes Access and Permissions Control: Control data access rights and permissions to protect sensitive project information and prevent unauthorized usage within CDE platforms Coordination within BIM Environment: Facilitate collaboration across project teams by managing BIM data exchanges and digital workflows, enabling efficient coordination between design, construction, and operational stages Tool and Process Implementation: Select, implement, and oversee the use of digital tools and software platforms that support CDE and BIM processes, promoting cloud-based, secure, and collaborative workspaces Continuous Improvement: Train teams in best practices for CDE and BIM use, review existing processes, and drive innovations that enhance digital delivery efficiency and project outcomes Required Skills and Qualifications Strong understanding and practical experience in Agile and Lean delivery methodologies (Scrum, Kanban, etc.). Proven ability to manage complex digital projects or programmes involving multiple stakeholders and teams. Excellent communication skills to convey complex information across technical and non-technical audiences. Financial acumen for budget monitoring and cost-value balancing. Experience in risk and issue management, problem-solving, and facilitating continuous delivery improvements. Degree in Information Technology, Computer Science, Business Management, or related fields; professional certifications in project management (e.g., PRINCE2, Certified Scrum Master) desirable. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to take on a pivotal role in shaping the future of our asset strategy? We are excited to announce an 18-month secondment opportunity for two dynamic Asset Strategy Leads! Join our vibrant team and contribute to the development of long-term, evidence-based strategies for electricity distribution assets. Role: Asset Strategy Lead Duration: 12 Months (extension options) Location: Bristol or Castle Donington (Hybrid, 1 day a week in office) Rate: 450 per day (umbrella) What You'll Do: In your role, you will work closely with the Asset Strategy Manager and play a vital part in: Developing Strategic Objectives : Craft clear and actionable goals for distribution assets. Conducting Assessments: Evaluate the balance between replacement, refurbishment, and maintenance activities. Performing Cost-Benefit Analyses: Support strategic objectives with robust financial insights. Commercial Considerations: Factor in procurement and equipment needs while developing strategies. Documentation : Produce essential asset management policy documents. Network Performance Analysis: Identify opportunities for improvement through data-driven insights. Long-Term Forecasting: Develop activity forecasts extending over the next decade. Price Control Business Cases : Create compelling justifications for regulatory submissions. Identifying Improvements: Collaborate to enhance asset management processes and efficiencies. Interfacing with Teams: Communicate asset strategies across various business units. Stay informed on asset status and emerging issues to guide strategy development. Report progress to the Senior Asset Strategy & Planning Manager as per agreed timelines. Candidate Requirements: We're looking for enthusiastic candidates with: Experience: Proven background in asset strategy development or a similar field. Knowledge: Understanding of business objectives like RIIO-ED2 programmes and DNO assets. Analytical Skills: Ability to focus on long-term goals while managing detailed data. Communication Skills: Strong written and oral skills to articulate strategies clearly. Organizational Skills: Highly organized and adept at planning and coordinating tasks. Experience Needed: Familiarity with price control submissions and business case development. Numerical proficiency and comfort with spreadsheets. Proactive mindset, adaptable to change, and capable of working independently. Ability to simplify complex problems for a diverse audience. Regulatory engagement experience is a plus. A background in utilities, rail, or highways is ideal. Experience presenting at high levels and knowledge of SAMP is desirable. Are you ready to influence the future of asset strategy? Don't miss this opportunity - Apply Now! Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Advertisement: First Line Support Location: Chester (Onsite) Contract Length: 12 Months (Potential for extension) Working Pattern: Full Time Are you ready to kickstart your career in IT within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. Key Responsibilities: Deliver first line support via voice and chat channels to internal employees, ensuring top-notch client care. Troubleshoot basic issues related to Microsoft applications, including the MS Office suite, Office 365, SharePoint, and Skype. Manage multiple live chats concurrently while maintaining focus on operations and quality metrics. Document tickets clearly for the second line teams to facilitate effective resolution of issues. Collaborate with regional and international partners to deliver best-in-class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/11 and network solutions such as Citrix, VPN, and Cisco AnyConnect. organisational Skills: Ability to prioritise tasks effectively and manage multiple responsibilities simultaneously. Team Player: A collaborative spirit with the ability to build relationships across global teams. Performance-Driven: Demonstrated ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the successful candidate to work onsite for four days and one day from home, provided individual service levels and performance metrics are met post-training. If you are ready to take on this challenge and grow your career in IT support, we encourage you to apply! Join our client's team and become part of a dynamic organisation that values client care and teamwork. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Advertisement: First Line Support Location: Chester (Onsite) Contract Length: 12 Months (Potential for extension) Working Pattern: Full Time Are you ready to kickstart your career in IT within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. Key Responsibilities: Deliver first line support via voice and chat channels to internal employees, ensuring top-notch client care. Troubleshoot basic issues related to Microsoft applications, including the MS Office suite, Office 365, SharePoint, and Skype. Manage multiple live chats concurrently while maintaining focus on operations and quality metrics. Document tickets clearly for the second line teams to facilitate effective resolution of issues. Collaborate with regional and international partners to deliver best-in-class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/11 and network solutions such as Citrix, VPN, and Cisco AnyConnect. organisational Skills: Ability to prioritise tasks effectively and manage multiple responsibilities simultaneously. Team Player: A collaborative spirit with the ability to build relationships across global teams. Performance-Driven: Demonstrated ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the successful candidate to work onsite for four days and one day from home, provided individual service levels and performance metrics are met post-training. If you are ready to take on this challenge and grow your career in IT support, we encourage you to apply! Join our client's team and become part of a dynamic organisation that values client care and teamwork. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.