Are you an enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst to assist and collaborate in cross-functional projects as well as the day to day functions of a busy service desk. Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery. Your technical expertise and dedication will be crucial in resolving user issues promptly and maintaining high satisfaction levels. Responsibilities: Provide technical support to users via various channels, resolving issues and escalating when necessary. Log and track incidents, ensuring accurate documentation and timely resolution. Process user requests within established SLAs, maintaining precise records. Analyse recurring issues, collaborating with IT teams to implement permanent solutions. Communicate effectively with users, providing guidance and updates on incidents. Manage hardware and software assets, coordinating with procurement teams. Update documentation and contribute to knowledge base articles. Identify opportunities for process improvement and automation. Deliver exceptional customer service, exceeding user expectations. Collaborate with IT teams and participate in cross-functional projects. Qualifications: Bachelor's degree in Information Technology or related field (certifications a plus). Proven experience in IT service desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player with attention to detail and adaptability to changing technologies. Benefits: Highly competitive salary and package. Opportunity for career development and progression. Full training provided Respectful and supportive work environment. Free parking Excellent pension + other financial benefits 25 days holiday rising with service
28/11/2025
Full time
Are you an enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst to assist and collaborate in cross-functional projects as well as the day to day functions of a busy service desk. Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery. Your technical expertise and dedication will be crucial in resolving user issues promptly and maintaining high satisfaction levels. Responsibilities: Provide technical support to users via various channels, resolving issues and escalating when necessary. Log and track incidents, ensuring accurate documentation and timely resolution. Process user requests within established SLAs, maintaining precise records. Analyse recurring issues, collaborating with IT teams to implement permanent solutions. Communicate effectively with users, providing guidance and updates on incidents. Manage hardware and software assets, coordinating with procurement teams. Update documentation and contribute to knowledge base articles. Identify opportunities for process improvement and automation. Deliver exceptional customer service, exceeding user expectations. Collaborate with IT teams and participate in cross-functional projects. Qualifications: Bachelor's degree in Information Technology or related field (certifications a plus). Proven experience in IT service desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player with attention to detail and adaptability to changing technologies. Benefits: Highly competitive salary and package. Opportunity for career development and progression. Full training provided Respectful and supportive work environment. Free parking Excellent pension + other financial benefits 25 days holiday rising with service
Are you looking for a fun role which will enhance your customer service and sales skills? Are you a graduate or school leaver with an enthusiastic approach looking for an exciting and stimulating career? Are you in retail, hospitality, customer service or something similar and looking for a new exciting results driven challenge with progression and excellent monetary rewards? Do you have your own transport so you can meet clients from time to time? Are you confident and engaging and want to take your career to the next level? If you have answered yes to these questions, look no further this is the role for you. My excellent and successful client have a number of new exciting campaigns, alongside the continued development of existing projects, this highly professional company has created a role for an additional Trainee Business Development Manager to join their team. This is a terrific opportunity to join a company that is results and quality driven, providing you the opportunity to develop your consultative business development skills. To help you succeed our client will provide: In-house training in specialist sectors to develop and extend your knowledge A ready-made client target area for you to focus upon Regular progress updates Structured sales resources such as CRM tools and data bases What you will be doing: Developing business in designated areas Targeting markets in specialist sectors Successfully manage expectations by generating appointments/leads with new professional clients In return for your hard work, our client offers: Starting basic salary up to 26,000K + commission structure Non-contributory pension scheme 31 days holiday including all bank holidays and Christmas shut down Structured career progression
17/11/2025
Full time
Are you looking for a fun role which will enhance your customer service and sales skills? Are you a graduate or school leaver with an enthusiastic approach looking for an exciting and stimulating career? Are you in retail, hospitality, customer service or something similar and looking for a new exciting results driven challenge with progression and excellent monetary rewards? Do you have your own transport so you can meet clients from time to time? Are you confident and engaging and want to take your career to the next level? If you have answered yes to these questions, look no further this is the role for you. My excellent and successful client have a number of new exciting campaigns, alongside the continued development of existing projects, this highly professional company has created a role for an additional Trainee Business Development Manager to join their team. This is a terrific opportunity to join a company that is results and quality driven, providing you the opportunity to develop your consultative business development skills. To help you succeed our client will provide: In-house training in specialist sectors to develop and extend your knowledge A ready-made client target area for you to focus upon Regular progress updates Structured sales resources such as CRM tools and data bases What you will be doing: Developing business in designated areas Targeting markets in specialist sectors Successfully manage expectations by generating appointments/leads with new professional clients In return for your hard work, our client offers: Starting basic salary up to 26,000K + commission structure Non-contributory pension scheme 31 days holiday including all bank holidays and Christmas shut down Structured career progression
