OpenAI

Location London, UK Employment Type Full time Department Go To Market About the Team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you'll help companies across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. About the Role We are seeking an experienced pre-sales solutions engineer to partner with our Large Enterprise customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Customer Success, Security, and Product teams. This role is based in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM related questions. Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers' business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in depth technical advisory. Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre sales process. Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. You'll thrive in this role if you: Have 5+ years of experience in a technical pre sales role, managing C level technical and business relationships with complex global organizations. Have full professional fluency in both German and English. Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher level security and compliance support. Have industry experience in programming languages like Python or JavaScript and working with REST APIs. Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. Own problems end to end and are willing to pick up whatever knowledge you're missing to get the job done. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's affirmative action and equal employment opportunity policy statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

A leading AI research and deployment company in Greater London is seeking a Learning Systems Engineer to create AI-native learning experiences. The successful candidate will develop core systems for AI education, enabling adaptive learning and providing insights into learner analytics. The role requires significant experience in software, data, or learning engineering. It's essential to translate pedagogical goals into robust technical systems that empower educators without requiring direct engineering support.

The Education team at OpenAI is building systems that help make ChatGPT a highly effective learning partner. As AI progress continues to accelerate, our goal is to design learning capabilities that help individuals, developers, educators, and organizations move from curiosity to mastery with the help of AI tools. This team works at the intersection of AI systems, learning science, and large-scale platforms to build the infrastructure for AI-native learning experiences globally. About the Role OpenAI is seeking a Learning Systems Engineer to help build the infrastructure behind AI-native learning experiences. This role sits at the intersection of backend systems, learning science, research, and product. You will translate pedagogical goals into production systems: learner models, progress tracking, adaptive feedback loops, formative assessments, and analytics to measure whether people are actually learning. Your work will help ensure that millions of people around the world can learn effectively and build real capability with AI. What You'll Work On Build AI-Native Learning Infrastructure: Develop core systems for AI education, including dynamic experiences, progress tracking, and assessments. Enable Adaptive Learning: Develop capabilities that allow learning experiences to dynamically adapt to learners' knowledge, goals, and behaviors over time. Design Data Systems for Insights: Build data pipelines and analytics systems to help educators understand learner outcomes, engagement patterns, and skill development. Empower Educators: Build systems that allow non-engineers to design, configure, and experiment with learning experiences without requiring direct engineering support. What Success Looks Like in the First 12 Months Help launch new AI learning experiences that reach a broad set of learners. Refine infrastructure that allows educators to deliver adaptive learning and assessments. Validate the learning analytics pipeline to provide deeper insights into AI driven learning. Empower education teams to use AI tools to build and iterate at scale. Core Qualifications 5-10+ years of experience in software, data, or learning engineering. Experience building data systems or infrastructure that support education & training. Experience working with learning data, analytics pipelines, or educational metrics. Comfort translating learning or pedagogical goals into technical systems. Strong Additional Qualifications Background in learning science, instructional design, or education research. Experience building LMS platforms or training infrastructure. Experience with learning analytics, learner data models, or educational measurement. Experience building systems that incorporate AI models into educational workflows. Experience with credentialing, certification systems, or competency frameworks. Experience building platforms used by non-technical educators or curriculum teams. Education technology engineering. Learning analytics or educational data systems. Instructional technology platforms. Training platforms for technical products. AI tutoring systems or adaptive learning platforms. Why This Role Matters AI will fundamentally transform how people learn, work, and create. This role is essential for building the systems that ensure the benefits of AI are accessible to all, enabling learners worldwide to develop meaningful capability with this foundational technology. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

A leading AI research firm in London seeks a Data Scientist to analyze and report on usage harm metrics. The ideal candidate will have a strong background in statistics and experience in sensitive areas like child safety. You will drive measurement direction, collaborate with safety teams, and develop AI-first methodologies for metrics. Excellent communication skills and proficiency in data programming languages are essential. Join us in ensuring AI technology is safe and beneficial for humanity.

OpenAI is seeking a technically proficient engineer to join the AI Deployment Engineering team in London. The successful candidate will work with strategic startup customers to optimize systems and contribute to product improvements. Responsibilities include debugging workflows, prototyping evaluations, and translating customer insights into technical signals. This role requires strong software engineering skills and the ability to communicate effectively across technical and non-technical audiences. The position offers relocation assistance and follows a hybrid work model.

The AI Deployment Engineering team works closely with frontier startups. We are trusted advisors to, and thought partners with, startups to ensure that OpenAI's technology is deployed safely and effectively, whilst also partnering with engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands on technical depth with strong product judgment, helping translate complex, high value use cases into clear signals that can improve both the customer experience and the underlying systems. About the role We are seeking a technically proficient, product minded engineer to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, helping them optimize their own systems and turning those learnings into durable improvements across OpenAI's research and products. You will partner deeply on complex workflows, identify the gaps that matter, and help transform those gaps into reproducible evaluations, technical insights - helping shape OpenAI's research and product direction. This role is well suited to engineers who are equally comfortable debugging a workflow, iterating on prompts or agents, designing evaluations, and collaborating across research and product. You should be excited by ambiguous, high impact problems and motivated by the opportunity to shape how advanced AI systems improve in practice. This role is based in London. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. In this role, you will: Work directly with strategic startup customers to understand critical workflows, uncover failure modes, and identify high impact opportunities for improvement. Prototype and iterate on prompts, agents, and workflow designs to better understand system behavior and unlock customer value. Synthesize and deliver valuable feedback to the Product and Research teams, turning real usage patterns into clear, reproducible evals, benchmarks, and technical artifacts that improve model and product quality and ensure customer grounded learnings influence roadmap and model development. Build repeatable tools, patterns, and evaluation approaches that raise the quality bar across multiple use cases. Operate with strong judgment in ambiguous environments, balancing immediate technical problem solving with longer term system improvement. Build relationships within the startup ecosystem, serving as a technical partner to both individual customers and the broader community. You'll thrive in this role if you: Have strong software engineering & AI fundamentals. For example, experience as a startup CTO, software engineer, ML engineer, Data Scientist or equivalent. Experience shipping production systems end to end is a strong plus. Have experience as a technical founder, or engineer at an early stage startup. Have familiarity with, or interest in, model training pipelines and reinforcement learning. Have experience building AI applications, agents, or evaluation systems, and can reason clearly about model behavior in complex workflows. Are comfortable working directly with highly technical users and translating their challenges into concrete technical signals. Can move fluidly between prototyping, debugging, evaluation design, and cross functional collaboration. Communicate clearly across technical and non technical audiences. Bring high agency, strong product sense, and a bias toward building durable improvements rather than one off fixes. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non compliant, please submit a report through this form. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.