Field Solutions Group

IT Support Technician We are currently seeking an experienced 1st Line IT Support Technician in the Hertford region, to work for a 50+ million turnover office technology business. This role comes with a fantastic progression opportunity for an IT professional who is looking to expand their knowledge and progress their career in the industry. Key Responsibilities Providing technical support via the company helpdesk to a wide variety of clients across the UK. Troubleshooting a wide variety of IT systems, including; Hardware, Network and Infrastructure faults. Configuring new user IT/Telecoms/Print equipment Networking devices and providing general support with any technical related queries. Providing exceptional customer service to ensure issues are being resolved in a timely manner. Essential Skills Proven experience in hardware and software fault diagnosis and resolution. Desire to continually enhance job knowledge and skills (Ongoing Training Provided) A high degree of enthusiasm and self-motivation Experience or qualifications in IT related disciplines (Microsoft, Active Directory, VMware, Infrastructure etc) Desirable Skills Experience in an IT support role IT college or degree related course Microsoft certifications or equivalent KEY WORDS: IT, IT SUPPORT, MICROSOFT, NETWORKING, TROUBLESHOOT, HELPDESK, REMOTE, COMPUTER,

About the Client: Our client is a leading digital print solution provider in the UK. They offer a consolidated product and service portfolio, which focuses on helping organisations to improve efficiency, increase productivity and reduce costs. Role Overview: We have a fantastic opportunity for a New Business Telesales Advisor to join one of the fastest growing and dynamic digital print solutions providers in the UK. The successful candidate will be proactive in generating appointments for the existing sales team to sell our products & services to new clients and can build strong relationships to maximise the lifetime value to their customers. Main Duties will include (but not limited to): Prospecting new customers Making out going cold calls Booking appointments Maintaining and developing information on a CRM Working in accordance with departmental targets Promoting sales opportunities using social media Attending trade show events to promote the products Required Skills and Experience Minimum of 1 years proven experience in an out bound telesales environment Experience in dealing with business-to-business clients Personal Attributes: Ability to deliver under pressure and to agreed deadlines Previous sales experience gained in a fast-paced environment Confident and professional phone manner Good written & verbal communication skills A strong and hardworking team player with the gravitas to engage and influence Resilient and self-motivated Computer literate good experience working with the Microsoft Office suite (Word, Excel, PowerPoint) What do we Offer: 25 days holiday Company pension Employee Referral Programme

Our client is a Northern award winning IT & Print solutions business thats looking to expand its sales force with 4 x new Internal Business Development Trainees. A Internal Business Development Trainee job involves making outgoing calls to prospective customers to sell products or services, qualifying leads, updating customer databases, and achieving sales targets. Key responsibilities include understanding customer needs, demonstrating product features, booking appointments for field sales, and receiving ongoing training to improve sales skills and product knowledge. The role requires strong communication skills, a polite telephone manner, and the ability to work in a target-driven environment. The ideal candidate will have 1-2 years telesales expereince in IT sales but this is not essential as full training will be given. Key Responsibilities Outbound Calling: Making outbound calls to new and existing customers to generate interest in products or services. Lead Qualification: Identifying customer needs and determining if they are suitable prospects for the company's offerings. Appointment Setting: Booking appointments for the company's field sales team to meet with qualified leads. Database Management: Accurately recording customer information and updating contact details in the company's Customer Relationship Management (CRM) system. Sales Target Achievement: Consistently meeting or exceeding daily, weekly, and monthly sales targets. Product Knowledge: Learning about the company's products and services to effectively explain their features and benefits to customers. Customer Engagement: Building rapport with customers and providing solutions tailored to their specific requirements. Key Skills Excellent Communication: Strong verbal communication skills to effectively present information and handle inquiries. Persuasion: The ability to persuade customers and overcome objections to close sales. Resilience: The capacity to handle rejection and maintain a positive attitude. Customer Focus: A polite and customer-focused telephone manner to build strong customer relationships. Attention to Detail: Accuracy in recording customer information and processing orders. Teamwork: The ability to work effectively within a sales team and collaborate on strategies. Typical Duties Contacting potential customers from a CRM database. Presenting products or services to prospective clients. Upselling or cross-selling additional products. Following up on leads and maintaining a sales pipeline. Participating in training sessions to enhance skills and knowledge.