Job Title: Technical Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy, and this role will require you to architect and deploy solutions within Microsoft 365 and Azure. You will design, plan, execute and complete projects according to agreed deadlines and within budget. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Design and implement technical solutions predominately within Microsoft 365 and Microsoft Azure Design authority for Project Delivery team Pre-project liaison with customers / Client Success Managers / Client Directors and Technical Specialists to agree objectives Prepare technical plans and execution of plan to completion with customer acceptance Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites UK Wide Document all project work to a high standard Maintain awareness of new and emerging technologies Assist with post-installation issues where required About you: Knowledge, Skills & Experience; Educated to degree level or equivalent At least one Microsoft Azure certification - preferably Microsoft Azure Architect Expert (AZ303/304 or AZ104/305) Current or working towards; Microsoft Expert, CCNA, VCP or equivalent qualification would be desirable Prince2 Foundation/Practitioner or other project management qualifications would be a distinct advantage Significant experience in a similar role Proven effective communication and influencing skills Excellent knowledge of current IT Technologies Excellent knowledge of the following technologies; Microsoft Azure, Azure IAAS, PAAS, Storage and Networking, Identity and Authentication (MFA), Azure HA/DR, scaling and backup, Azure Monitor Microsoft 365 Threat Protection, Identity and Access Management, Device and Application Management, Information Protection, Compliance, Email and Teams Microsoft Windows Serve (up to at least 2024) Virtualisation - Microsoft Hyper-V, VMware Microsoft desktop operating systems - Windows 11 etc LAN technologies - switching, routing, VLANs etc. (hardware to include HPE, Cisco.) WAN technologies - routers, firewalls (hardware to include Sophos, Cisco, Draytek.) Private Cloud infrastructure - Private and IAAS also including hybrid deployments Antivirus (Preferably Microsoft Defender and Sophos Endpoint) Backup Technologies - Datto, Veeam, Azure. Experience with; Azure Automation, Azure CLI, PowerShell scripting Azure DevOps, including Automation Kubernetes and Docker HPE Server and SAN infrastructure Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technical Consultant, IT Support, Technical Consultant, Technical & Training Consultant, Cybersecurity Consultant, Cybersecurity Technical Consultant, Business Intelligence Technical Advisor, Technical Advisor, Technical Specialist, Data Architect, Business Consultant, Networking and Security Consultant, Data Migration Consultant, Technical Implementation Consultant, Technical Support Advisor, Technical Service Delivery Advisor may also be considered for this role.
05/12/2025
Full time
Job Title: Technical Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy, and this role will require you to architect and deploy solutions within Microsoft 365 and Azure. You will design, plan, execute and complete projects according to agreed deadlines and within budget. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Design and implement technical solutions predominately within Microsoft 365 and Microsoft Azure Design authority for Project Delivery team Pre-project liaison with customers / Client Success Managers / Client Directors and Technical Specialists to agree objectives Prepare technical plans and execution of plan to completion with customer acceptance Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites UK Wide Document all project work to a high standard Maintain awareness of new and emerging technologies Assist with post-installation issues where required About you: Knowledge, Skills & Experience; Educated to degree level or equivalent At least one Microsoft Azure certification - preferably Microsoft Azure Architect Expert (AZ303/304 or AZ104/305) Current or working towards; Microsoft Expert, CCNA, VCP or equivalent qualification would be desirable Prince2 Foundation/Practitioner or other project management qualifications would be a distinct advantage Significant experience in a similar role Proven effective communication and influencing skills Excellent knowledge of current IT Technologies Excellent knowledge of the following technologies; Microsoft Azure, Azure IAAS, PAAS, Storage and Networking, Identity and Authentication (MFA), Azure HA/DR, scaling and backup, Azure Monitor Microsoft 365 Threat Protection, Identity and Access Management, Device and Application Management, Information Protection, Compliance, Email and Teams Microsoft Windows Serve (up to at least 2024) Virtualisation - Microsoft Hyper-V, VMware Microsoft desktop operating systems - Windows 11 etc LAN technologies - switching, routing, VLANs etc. (hardware to include HPE, Cisco.) WAN technologies - routers, firewalls (hardware to include Sophos, Cisco, Draytek.) Private Cloud infrastructure - Private and IAAS also including hybrid deployments Antivirus (Preferably Microsoft Defender and Sophos Endpoint) Backup Technologies - Datto, Veeam, Azure. Experience with; Azure Automation, Azure CLI, PowerShell scripting Azure DevOps, including Automation Kubernetes and Docker HPE Server and SAN infrastructure Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technical Consultant, IT Support, Technical Consultant, Technical & Training Consultant, Cybersecurity Consultant, Cybersecurity Technical Consultant, Business Intelligence Technical Advisor, Technical Advisor, Technical Specialist, Data Architect, Business Consultant, Networking and Security Consultant, Data Migration Consultant, Technical Implementation Consultant, Technical Support Advisor, Technical Service Delivery Advisor may also be considered for this role.
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
05/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Job Title: Unified Communications Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover. Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments. Provide pre-sales consultancy, supporting solution design and client proposals. Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables. Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions. Achieve a minimum of 80% chargeable work. Build and maintain strong client relationships, acting as a trusted advisor and point of escalation. About you: Knowledge, Skills & Experience; Degree-level qualification or equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft Teams and related voice integration. Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable. Knowledge of mobile solutions, call recording, and reporting. Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure). Ability to troubleshoot and resolve technical issues effectively. Excellent communication and consultative skills for client engagement. Strong organisational and time management skills. Ability to work independently and collaboratively within a team. Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support. Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment. Proven effective communication and influencing skills. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Staff Communications, Communications Project Manager, Technical Project Manager may also be considered for this role.
05/12/2025
Full time
Job Title: Unified Communications Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover. Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments. Provide pre-sales consultancy, supporting solution design and client proposals. Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables. Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions. Achieve a minimum of 80% chargeable work. Build and maintain strong client relationships, acting as a trusted advisor and point of escalation. About you: Knowledge, Skills & Experience; Degree-level qualification or equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft Teams and related voice integration. Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable. Knowledge of mobile solutions, call recording, and reporting. Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure). Ability to troubleshoot and resolve technical issues effectively. Excellent communication and consultative skills for client engagement. Strong organisational and time management skills. Ability to work independently and collaboratively within a team. Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support. Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment. Proven effective communication and influencing skills. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Staff Communications, Communications Project Manager, Technical Project Manager may also be considered for this role.
Job Title: Technical Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy, and this role will require you to architect and deploy solutions within Microsoft 365 and Azure. You will design, plan, execute and complete projects according to agreed deadlines and within budget. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Design and implement technical solutions predominately within Microsoft 365 and Microsoft Azure Design authority for Project Delivery team Pre-project liaison with customers / Client Success Managers / Client Directors and Technical Specialists to agree objectives Prepare technical plans and execution of plan to completion with customer acceptance Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites UK Wide Document all project work to a high standard Maintain awareness of new and emerging technologies Assist with post-installation issues where required About you: Knowledge, Skills & Experience; Educated to degree level or equivalent At least one Microsoft Azure certification - preferably Microsoft Azure Architect Expert (AZ303/304 or AZ104/305) Current or working towards; Microsoft Expert, CCNA, VCP or equivalent qualification would be desirable Prince2 Foundation/Practitioner or other project management qualifications would be a distinct advantage Significant experience in a similar role Proven effective communication and influencing skills Excellent knowledge of current IT Technologies Excellent knowledge of the following technologies; Microsoft Azure, Azure IAAS, PAAS, Storage and Networking, Identity and Authentication (MFA), Azure HA/DR, scaling and backup, Azure Monitor Microsoft 365 Threat Protection, Identity and Access Management, Device and Application Management, Information Protection, Compliance, Email and Teams Microsoft Windows Serve (up to at least 2024) Virtualisation - Microsoft Hyper-V, VMware Microsoft desktop operating systems - Windows 11 etc LAN technologies - switching, routing, VLANs etc. (hardware to include HPE, Cisco.) WAN technologies - routers, firewalls (hardware to include Sophos, Cisco, Draytek.) Private Cloud infrastructure - Private and IAAS also including hybrid deployments Antivirus (Preferably Microsoft Defender and Sophos Endpoint) Backup Technologies - Datto, Veeam, Azure. Experience with; Azure Automation, Azure CLI, PowerShell scripting Azure DevOps, including Automation Kubernetes and Docker HPE Server and SAN infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary -Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technical Consultant, IT Support, Technical Consultant, Technical & Training Consultant, Cybersecurity Consultant, Cybersecurity Technical Consultant, Business Intelligence Technical Advisor, Technical Advisor, Technical Specialist, Data Architect, Business Consultant, Networking and Security Consultant, Data Migration Consultant, Technical Implementation Consultant, Technical Support Advisor, Technical Service Delivery Advisor may also be considered for this role.
04/12/2025
Full time
Job Title: Technical Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy, and this role will require you to architect and deploy solutions within Microsoft 365 and Azure. You will design, plan, execute and complete projects according to agreed deadlines and within budget. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Design and implement technical solutions predominately within Microsoft 365 and Microsoft Azure Design authority for Project Delivery team Pre-project liaison with customers / Client Success Managers / Client Directors and Technical Specialists to agree objectives Prepare technical plans and execution of plan to completion with customer acceptance Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites UK Wide Document all project work to a high standard Maintain awareness of new and emerging technologies Assist with post-installation issues where required About you: Knowledge, Skills & Experience; Educated to degree level or equivalent At least one Microsoft Azure certification - preferably Microsoft Azure Architect Expert (AZ303/304 or AZ104/305) Current or working towards; Microsoft Expert, CCNA, VCP or equivalent qualification would be desirable Prince2 Foundation/Practitioner or other project management qualifications would be a distinct advantage Significant experience in a similar role Proven effective communication and influencing skills Excellent knowledge of current IT Technologies Excellent knowledge of the following technologies; Microsoft Azure, Azure IAAS, PAAS, Storage and Networking, Identity and Authentication (MFA), Azure HA/DR, scaling and backup, Azure Monitor Microsoft 365 Threat Protection, Identity and Access Management, Device and Application Management, Information Protection, Compliance, Email and Teams Microsoft Windows Serve (up to at least 2024) Virtualisation - Microsoft Hyper-V, VMware Microsoft desktop operating systems - Windows 11 etc LAN technologies - switching, routing, VLANs etc. (hardware to include HPE, Cisco.) WAN technologies - routers, firewalls (hardware to include Sophos, Cisco, Draytek.) Private Cloud infrastructure - Private and IAAS also including hybrid deployments Antivirus (Preferably Microsoft Defender and Sophos Endpoint) Backup Technologies - Datto, Veeam, Azure. Experience with; Azure Automation, Azure CLI, PowerShell scripting Azure DevOps, including Automation Kubernetes and Docker HPE Server and SAN infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary -Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technical Consultant, IT Support, Technical Consultant, Technical & Training Consultant, Cybersecurity Consultant, Cybersecurity Technical Consultant, Business Intelligence Technical Advisor, Technical Advisor, Technical Specialist, Data Architect, Business Consultant, Networking and Security Consultant, Data Migration Consultant, Technical Implementation Consultant, Technical Support Advisor, Technical Service Delivery Advisor may also be considered for this role.
Job Title: Unified Communications Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover. Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments. Provide pre-sales consultancy, supporting solution design and client proposals. Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables. Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions. Achieve a minimum of 80% chargeable work. Build and maintain strong client relationships, acting as a trusted advisor and point of escalation. About you: Knowledge, Skills & Experience; Degree-level qualification or equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft Teams and related voice integration. Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable. Knowledge of mobile solutions, call recording, and reporting. Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure). Ability to troubleshoot and resolve technical issues effectively. Excellent communication and consultative skills for client engagement. Strong organisational and time management skills. Ability to work independently and collaboratively within a team. Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support. Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment. Proven effective communication and influencing skills. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts -Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Staff Communications, Communications Project Manager, Technical Project Manager may also be considered for this role.
04/12/2025
Full time
Job Title: Unified Communications Consultant Location: Home Based Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Unified Communications Consultant, you will lead the planning, delivery, and support of telecoms projects for our clients, with a primary focus on Microsoft Business Voice and Gamma Horizon solutions. You will manage projects from initial scoping through to successful handover, ensuring solutions are delivered on time, within budget, and to the highest standards. You will also provide expert support, troubleshooting, and guidance post-implementation, acting as a trusted advisor to clients and colleagues. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Lead the end-to-end delivery of Unified Communications projects, including requirements gathering, solution design, implementation, and handover. Act as the technical lead for Microsoft Business Voice and Gamma Horizon deployments. Provide pre-sales consultancy, supporting solution design and client proposals. Liaise with Clients, Client Success Managers, Business Development Managers, and Technical Specialists to define project objectives and deliverables. Prepare and execute detailed technical plans, ensuring customer acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified Communications technologies and recommend improvements to internal processes and client solutions. Achieve a minimum of 80% chargeable work. Build and maintain strong client relationships, acting as a trusted advisor and point of escalation. About you: Knowledge, Skills & Experience; Degree-level qualification or equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft Teams and related voice integration. Familiarity with Microsoft Teams Rooms and Dynamics Contact Centre solutions is desirable. Knowledge of mobile solutions, call recording, and reporting. Knowledge of networking, virtualisation, and cloud services (Microsoft 365, Azure). Ability to troubleshoot and resolve technical issues effectively. Excellent communication and consultative skills for client engagement. Strong organisational and time management skills. Ability to work independently and collaboratively within a team. Willingness and ability to travel extensively to client sites, providing consultancy service and on-site support. Proven experience delivering Microsoft Business Voice and Gamma Horizon projects in a managed services environment. Proven effective communication and influencing skills. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts -Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Staff Communications, Communications Project Manager, Technical Project Manager may also be considered for this role.
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
04/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
21/09/2022
Full time
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
