Devonshire Hayes

If you are an experienced Desktop Support Engineer with strong Mac experience we have a 2nd line role, we would like to discuss with you. We are seeking a highly skilled Desktop Engineer with strong Mac experience to join our Service Desk team. This role will suit someone who enjoys a hands-on, customer-facing position, supporting colleagues across the business both in person and remotely. You will play a key role in ensuring users have the tools and systems they need to work effectively, with a focus on Apple Mac device management and support. This is a 2nd line, office-based role providing a mix of face-to-face support via our walk-up Techbase (Genius Bar style) and remote assistance for colleagues across multiple time zones. Key Responsibilities Provide 2nd line desktop support for Mac and Windows users across the organisation. Act as a subject matter expert for Apple Mac environments, including setup, troubleshooting, patching, and application support. Use Jamf for Mac management and SCCM/Intune for Windows environments. Deliver face-to-face technical support through our Techbase, ensuring a high-quality, customer-first experience. Support meeting room technology (AVI), including video conferencing and presentations. Provide remote support using tools such as Bomgar (experience with other platforms acceptable). Manage tickets effectively through ServiceNow, following ITIL-aligned processes. Maintain and troubleshoot network connectivity, Active Directory, and Azure AD accounts. Provide administration and support for applications including Microsoft 365, Adobe Suite, and OKTA SSO. Support mobile devices, telephony, and collaboration tools. Contribute to knowledge base documentation and continuous improvement of IT support processes. Skills & Experience Required 3+ years' experience in a desktop support or 2nd line IT role. Proven experience supporting Apple Mac environments in a corporate setting. Solid technical proficiency with : Jamf Pro (Apple device management) SCCM/Intune (Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Relevant technical certifications (Apple, Microsoft, ITIL, Jamf) or equivalent experience.

If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.

Devonshire Hayes have been engaged by a client to source a Data Governance Analyst to be part of their Data Strategy, Governance and Advisory team. Please note this role is fully remote with occassional travel to client site. Alongside excellent communication skills and a proven track record of managing stakeholders you will be responsible for the following: Defining an organisation's data strategy Translating business strategy in terms of data strategy Designing and implementing a target operating model for data management Establishing the office of the CDO Implementation and adoption of data governance processes and tools Advice and execution on monetisation of organisational data Identification and prioritising key data domains and related business cases Business change and user adoption execution for data initiatives Basic Qualifications Experience in implementing Data Governance and Quality Experiencing identifying and mapping Data Flows Experience in Data Management Experience in Data Requirements Capture and Documentation Experience in using Data Governance tools including one or more of the following: Collibra Informatica Axon and/or EDC Talend Alation Knowledge of industry leading data quality and data protection management practices Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection Knowledge of risk data architecture and technology solutions Preferred Skills Knowledge of data governance, data quality analysis and/or master data management Direct experience in metadata management projects or implementation efforts Knowledge of data related government regulatory requirements and emerging trends and issues Experience with Agile Scrum or working in a Scrum Development Team

Are you an Information Security Compliance Analyst with a good understanding of CIS/ISO27001 framework looking to kickstart your career as an analyst in one of the largest UK online retail organisations? We are working with our client based in the North West who are looking to add a Information Security Compliance Analyst to work in their information security team on a permanent basis. Day to day duties include: Gathering information to support the CIS audits and PCI reviews. Undertake security reviews and maintain the risk register. Collate information KPIs metrics to present in steering group meetings. Develop and oversee control systems. Ensure adherence to all compliance, governance, quality and security standards. This is a great opportunity to really make a difference and develop your information security knowledge. The ideal candidate will have: A knowledge of conducting audits as well as evaluating a producing evidence to support these. A solid understanding of Information/Cyber security frameworks and regulations, mainly CIS and ISO27001. The ability to conduct risk assessments and gap analysis. Excellent data reporting and presentation skills. This is a permanent position based in the North West (part time remote working available) Salary up to £30k per annum.

We have been engaged by a Government Client looking for a Senior Delivery Manager on a 12-month fixed-term contract working on various transformation programmes. The Successful candidate will have: Experience working on transformation programmes. Experience of project management/PID/Risks and Issues Logs. Ability to manage the implementation and delivering the programme of work. Excellent stakeholder engagement. Experience working on Diversity and inclusion projects. Key responsibilities: Deliver projects and products using the appropriate agile project management methodology. Work with the Product Owner to define Product roadmaps. Matrix-managing a multidisciplinary team. Management of project risks and issues, removing barriers to delivery. Please note this is a 12-month fixed-term contract requiring a minimum of 2 days per week on site in Canary Wharf.