The Virtual Recruiter
Job Title: Technical Service Manager Location: Worcester Salary: £45,000 £55,000 DOE About Our Client Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. As they continue to grow, they are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop their people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Responsibilities: Lead, mentor and develop a team of Helpdesk, Field Service, Projects and Technical Specialists. Build a high-performance culture focused on accountability, professionalism, customer service and continuous improvement. Manage resource planning, utilisation, workload balancing and team capacity. Oversee technical recruitment, onboarding and succession planning. Take ownership of day-to-day service delivery across the Support Desk, Field Services and Technical Teams. Manage service performance against SLA and KPI targets. Act as the senior escalation point for technical and service-related issues. Review Helpdesk metrics, team performance and customer satisfaction levels. Produce and present daily, weekly and monthly operational reports. Drive service improvement initiatives and operational efficiencies. Ensure effective ticket ownership, escalation management and incident resolution. Maintain and improve technical standards, documentation and best practices. Ensure accurate documentation of customer environments, procedures and solutions. Own technical change control processes and risk management activities. Ensure consistency and quality across all technical work delivered by the team. Drive adoption of automation, standardisation and process improvements. Oversee the successful delivery of customer IT, Telecoms and Connectivity projects. Work closely with Project Managers, Service Delivery and Sales teams to ensure projects are delivered on time and within scope. Ensure smooth customer onboarding, project handovers and project close-out processes. Oversee billing validation, project documentation and customer acceptance procedures. Support customer meetings, technical workshops and solution design sessions. Review and approve technical proposals, quotations and Statements of Work. Ensure solutions are technically sound, commercially viable and deliverable. Build and maintain strong relationships with key customers, suppliers and technology partners. Supplier and Vendor Management. Ensure continuous improvement and support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards. What Are They Looking For: A minimum of 3 years of leadership experience in a technical role. Proven experience managing technical support teams within an MSP environment. Experience overseeing both customer support operations and project delivery. A strong understanding of service management principles, KPIs and SLA management. Demonstrable experience improving processes, team performance and customer satisfaction. Excellent leadership, communication and stakeholder management skills. Strong commercial awareness and customer-focused approach. A full UK driving licence. Technical Skills and Knowledge: Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills and Certifications: 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience Salary and Benefits: Competitive salary from 45k per annum based on your previous experience. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Free on-site parking. Engage in optional social events and team-building trips. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
Job Title: Technical Service Manager Location: Worcester Salary: £45,000 £55,000 DOE About Our Client Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. As they continue to grow, they are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop their people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Responsibilities: Lead, mentor and develop a team of Helpdesk, Field Service, Projects and Technical Specialists. Build a high-performance culture focused on accountability, professionalism, customer service and continuous improvement. Manage resource planning, utilisation, workload balancing and team capacity. Oversee technical recruitment, onboarding and succession planning. Take ownership of day-to-day service delivery across the Support Desk, Field Services and Technical Teams. Manage service performance against SLA and KPI targets. Act as the senior escalation point for technical and service-related issues. Review Helpdesk metrics, team performance and customer satisfaction levels. Produce and present daily, weekly and monthly operational reports. Drive service improvement initiatives and operational efficiencies. Ensure effective ticket ownership, escalation management and incident resolution. Maintain and improve technical standards, documentation and best practices. Ensure accurate documentation of customer environments, procedures and solutions. Own technical change control processes and risk management activities. Ensure consistency and quality across all technical work delivered by the team. Drive adoption of automation, standardisation and process improvements. Oversee the successful delivery of customer IT, Telecoms and Connectivity projects. Work closely with Project Managers, Service Delivery and Sales teams to ensure projects are delivered on time and within scope. Ensure smooth customer onboarding, project handovers and project close-out processes. Oversee billing validation, project documentation and customer acceptance procedures. Support customer meetings, technical workshops and solution design sessions. Review and approve technical proposals, quotations and Statements of Work. Ensure solutions are technically sound, commercially viable and deliverable. Build and maintain strong relationships with key customers, suppliers and technology partners. Supplier and Vendor Management. Ensure continuous improvement and support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards. What Are They Looking For: A minimum of 3 years of leadership experience in a technical role. Proven experience managing technical support teams within an MSP environment. Experience overseeing both customer support operations and project delivery. A strong understanding of service management principles, KPIs and SLA management. Demonstrable experience improving processes, team performance and customer satisfaction. Excellent leadership, communication and stakeholder management skills. Strong commercial awareness and customer-focused approach. A full UK driving licence. Technical Skills and Knowledge: Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills and Certifications: 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience Salary and Benefits: Competitive salary from 45k per annum based on your previous experience. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Free on-site parking. Engage in optional social events and team-building trips. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
The Virtual Recruiter
Job Title: Full-Stack Software Developer Location: Worcester Salary: From £38,000, depending on experience Part-Time and Full-Time hours would be considered; Office-based role. Agile working may be considered following successful induction. Candidates must have the right to work in the UK sponsorship is not available. About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. About the Role Our client is looking for a highly motivated Front-End UI / Full-Stack Software Developer who is keen to learn, apply new technologies and develop creative solutions for their customers. The role will focus primarily on developing modern web application front ends however, the successful candidate will also be expected to contribute across the full technology stack, including back-end services, secure client-server communication and database development. This is an exciting opportunity to become a core member of a growing development team working within the Internet of Things (IoT) technology space. You will work alongside team members specialising in back-end systems while taking ownership of your own development tasks. The successful candidate must be comfortable working independently and as part of a collaborative team. Training and domain knowledge will be provided, together with technical guidance from the Software Development Lead. Personal and technical development is actively encouraged. Responsibilities: Collaborate with coworkers to conceptualise, develop, and release software. Design, develop and maintain modern, responsive web application interfaces. Contribute to the development and maintenance of application back ends and RESTful APIs. Design, develop and maintain relational database schemas. Implement secure communication between application clients and servers. Work with end-users, developers and engineers to identify and define application requirements. Test software and contribute to the development of automated tests. Investigate software defects and develop effective solutions. Report development progress, risks and technical issues. Conduct quality assurance to ensure that the software meets prescribed guidelines Create and maintain product and technical documentation. Share knowledge and promote good development practices across the team and wider company. Rolling out fixes and upgrades to software, as needed. Securing software to prevent security breaches and other vulnerabilities. Reviewing customer feedback to enhance user experience. Suggesting alterations to workflow to improve efficiency and success. Pitching ideas for projects based on gaps in the market and technological advancements. What Are They Looking For: Full-stack development experience, including user interface design, secure client-server communication and database access. NET Core, ASP.NET Web API, Microsoft Azure and SQL experience. Proven experience developing modern, responsive web application front ends using a mainstream web framework. Proficiency in HTML5, CSS3 and JavaScript. Experience with a modern front-end framework such as React, Angular or Vue.js. Ability to understand, develop and maintain RESTful web APIs, including their security requirements. Experience designing and managing relational database schemas. Familiarity with Git source control and collaborative software development workflows. A strong aptitude for learning new technologies and working outside your existing areas of experience. Good independent problem-solving skills. Ability to use initiative and take ownership of assigned work. Good written and verbal communication skills. Ability to work effectively both independently and as part of a team. Desirable Skills and Experience: Proficiency in a server-side language or framework such as .NET, Node.js, Python. Working knowledge of SQL databases such as SQL Server, MySQL or PostgreSQL. Familiarity with cloud platforms such as Microsoft Azure or AWS. Experience with containerisation technologies such as Docker. Automated testing and continuous integration or delivery. Data analytics or machine learning. Internet of Things systems and applications. Benefits: Competitive salary from 38k per annum based on your previous experience. Market-leading, company-funded training courses and certifications. Career progression opportunities. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Pension scheme. Free on-site parking. Engaging optional social events. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
Job Title: Full-Stack Software Developer Location: Worcester Salary: From £38,000, depending on experience Part-Time and Full-Time hours would be considered; Office-based role. Agile working may be considered following successful induction. Candidates must have the right to work in the UK sponsorship is not available. About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. About the Role Our client is looking for a highly motivated Front-End UI / Full-Stack Software Developer who is keen to learn, apply new technologies and develop creative solutions for their customers. The role will focus primarily on developing modern web application front ends however, the successful candidate will also be expected to contribute across the full technology stack, including back-end services, secure client-server communication and database development. This is an exciting opportunity to become a core member of a growing development team working within the Internet of Things (IoT) technology space. You will work alongside team members specialising in back-end systems while taking ownership of your own development tasks. The successful candidate must be comfortable working independently and as part of a collaborative team. Training and domain knowledge will be provided, together with technical guidance from the Software Development Lead. Personal and technical development is actively encouraged. Responsibilities: Collaborate with coworkers to conceptualise, develop, and release software. Design, develop and maintain modern, responsive web application interfaces. Contribute to the development and maintenance of application back ends and RESTful APIs. Design, develop and maintain relational database schemas. Implement secure communication between application clients and servers. Work with end-users, developers and engineers to identify and define application requirements. Test software and contribute to the development of automated tests. Investigate software defects and develop effective solutions. Report development progress, risks and technical issues. Conduct quality assurance to ensure that the software meets prescribed guidelines Create and maintain product and technical documentation. Share knowledge and promote good development practices across the team and wider company. Rolling out fixes and upgrades to software, as needed. Securing software to prevent security breaches and other vulnerabilities. Reviewing customer feedback to enhance user experience. Suggesting alterations to workflow to improve efficiency and success. Pitching ideas for projects based on gaps in the market and technological advancements. What Are They Looking For: Full-stack development experience, including user interface design, secure client-server communication and database access. NET Core, ASP.NET Web API, Microsoft Azure and SQL experience. Proven experience developing modern, responsive web application front ends using a mainstream web framework. Proficiency in HTML5, CSS3 and JavaScript. Experience with a modern front-end framework such as React, Angular or Vue.js. Ability to understand, develop and maintain RESTful web APIs, including their security requirements. Experience designing and managing relational database schemas. Familiarity with Git source control and collaborative software development workflows. A strong aptitude for learning new technologies and working outside your existing areas of experience. Good independent problem-solving skills. Ability to use initiative and take ownership of assigned work. Good written and verbal communication skills. Ability to work effectively both independently and as part of a team. Desirable Skills and Experience: Proficiency in a server-side language or framework such as .NET, Node.js, Python. Working knowledge of SQL databases such as SQL Server, MySQL or PostgreSQL. Familiarity with cloud platforms such as Microsoft Azure or AWS. Experience with containerisation technologies such as Docker. Automated testing and continuous integration or delivery. Data analytics or machine learning. Internet of Things systems and applications. Benefits: Competitive salary from 38k per annum based on your previous experience. Market-leading, company-funded training courses and certifications. Career progression opportunities. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Pension scheme. Free on-site parking. Engaging optional social events. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
