IT Support / Cloud Support / Infrastructure Support HQ-Based Leeds WF17 Salary: £32,000 £35,000 + £3,000 Overtime + Benefits + Career Progression New Year. New Career. Are you an IT Support professional looking to move beyond basic service desk work and develop real Cloud and Infrastructure skills? This role is based at the company s HQ , working in an environment where you will be surrounded by experienced engineers and technical specialists who actively support learning, development, and progression. This is a genuine opportunity to build your career, not just hold a job. The Role As an IT Support / Cloud Support / Infrastructure Support Engineer , you will work within a fast-paced, enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate technical documentation Adding value to the team and supporting continuous improvement Technologies and Skills You do not need experience in everything listed, but you should have a solid foundation and a strong desire to learn more. Experience with at least two of the following: Microsoft Windows Server Microsoft Office 365 Azure VMware Citrix Core technical knowledge: TCP/IP DNS DHCP Active Directory Group Policy (desirable) Environment This is a HQ-based role , meaning you will work alongside senior engineers and infrastructure specialists on a daily basis. You will have direct access to support, mentoring, and real-world exposure to enterprise systems, rather than working in isolation or remotely. Previous experience in an enterprise-level environment or MSP is preferred. Security Clearance You must be eligible to become SC Cleared .
04/02/2026
Full time
IT Support / Cloud Support / Infrastructure Support HQ-Based Leeds WF17 Salary: £32,000 £35,000 + £3,000 Overtime + Benefits + Career Progression New Year. New Career. Are you an IT Support professional looking to move beyond basic service desk work and develop real Cloud and Infrastructure skills? This role is based at the company s HQ , working in an environment where you will be surrounded by experienced engineers and technical specialists who actively support learning, development, and progression. This is a genuine opportunity to build your career, not just hold a job. The Role As an IT Support / Cloud Support / Infrastructure Support Engineer , you will work within a fast-paced, enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate technical documentation Adding value to the team and supporting continuous improvement Technologies and Skills You do not need experience in everything listed, but you should have a solid foundation and a strong desire to learn more. Experience with at least two of the following: Microsoft Windows Server Microsoft Office 365 Azure VMware Citrix Core technical knowledge: TCP/IP DNS DHCP Active Directory Group Policy (desirable) Environment This is a HQ-based role , meaning you will work alongside senior engineers and infrastructure specialists on a daily basis. You will have direct access to support, mentoring, and real-world exposure to enterprise systems, rather than working in isolation or remotely. Previous experience in an enterprise-level environment or MSP is preferred. Security Clearance You must be eligible to become SC Cleared .
IT Support / Cloud Support / Infrastructure Support Based near Leeds- Will need to be able to become SC Cleared. As IT Support / Cloud Support / Infrastructure Support, you will need the following Skills : Microsoft Windows Server, Microsoft Office 365, Ideally Vmware, Citrix & Azure, or at least 2 of them and the desire to learn more. TCP/IP, DNS, DHCP, Active Directory & preferably some Group Policy. New Year New Career.! Successful IT Support / Cloud Support / Infrastructure Support will need to be able to become SC Cleared and have excellent verbal and written communication skills with previous experience of working within a fast-paced environment, preferably enterprise level/ within a MSP. Any IT Support / Cloud Support / Infrastructure Support who has had any previous experience of adding value to a team and then escalating to the 3rd Line Cloud Technical Support Engineers. IT Support / Cloud Support / Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management / escalations from the Service Desk, we are here waiting to invest in your career if you are dedicated and have a growth mindset, please call to discuss the role in more depth. New Year New Career.!
04/02/2026
Full time
IT Support / Cloud Support / Infrastructure Support Based near Leeds- Will need to be able to become SC Cleared. As IT Support / Cloud Support / Infrastructure Support, you will need the following Skills : Microsoft Windows Server, Microsoft Office 365, Ideally Vmware, Citrix & Azure, or at least 2 of them and the desire to learn more. TCP/IP, DNS, DHCP, Active Directory & preferably some Group Policy. New Year New Career.! Successful IT Support / Cloud Support / Infrastructure Support will need to be able to become SC Cleared and have excellent verbal and written communication skills with previous experience of working within a fast-paced environment, preferably enterprise level/ within a MSP. Any IT Support / Cloud Support / Infrastructure Support who has had any previous experience of adding value to a team and then escalating to the 3rd Line Cloud Technical Support Engineers. IT Support / Cloud Support / Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management / escalations from the Service Desk, we are here waiting to invest in your career if you are dedicated and have a growth mindset, please call to discuss the role in more depth. New Year New Career.!
Senior Network Consultant needed to be responsible for designing, implementing and commissioning network solutions to our customers, with a heavy bias towards designs which utilise Fortinet technologies, as well as other manufactures is essential, mainly Cisco. Successful Network Consultant / Senior Network Design & Delivery would have roughly 3-5 years expertise experience with leading enterprise customer projects end to end, HLD, LLD as well as being technical Lead / Escalation point, whilst being responsible for the Architectural Document sign off. As Network Consultant / Senior Network Design & Delivery you ll be responsible for designing, configuring & troubleshooting LAN, WAN, Security solutions, including Next Generations Firewalls, site to site VPN s and preferably Fortinet Firewalls. Successful Network Consultant / Senior Network Design & Delivery would naturally strong documentation, excellent problem solving & stakeholder management skills, a growth mindset, with emotional intelligence, flexible in their approach and a dive to add value to projects. Only apply if you want to grow your skill set and develop your career! Hit the Apply Now button only if you re interested in a career! Please call to have an in-depth technical discussion about this opportunity! New Year New Career.!
04/02/2026
Full time
Senior Network Consultant needed to be responsible for designing, implementing and commissioning network solutions to our customers, with a heavy bias towards designs which utilise Fortinet technologies, as well as other manufactures is essential, mainly Cisco. Successful Network Consultant / Senior Network Design & Delivery would have roughly 3-5 years expertise experience with leading enterprise customer projects end to end, HLD, LLD as well as being technical Lead / Escalation point, whilst being responsible for the Architectural Document sign off. As Network Consultant / Senior Network Design & Delivery you ll be responsible for designing, configuring & troubleshooting LAN, WAN, Security solutions, including Next Generations Firewalls, site to site VPN s and preferably Fortinet Firewalls. Successful Network Consultant / Senior Network Design & Delivery would naturally strong documentation, excellent problem solving & stakeholder management skills, a growth mindset, with emotional intelligence, flexible in their approach and a dive to add value to projects. Only apply if you want to grow your skill set and develop your career! Hit the Apply Now button only if you re interested in a career! Please call to have an in-depth technical discussion about this opportunity! New Year New Career.!
Customer Service Desk Analyst New Year New Career.! Hybrid role based in Leeds area - Mon Fri needed to provide high level customer services / end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst / Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills, proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst / Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst / Basic level IT Support who has had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional! Apply now we are waiting to invest in your career! New Year New Career.!
04/02/2026
Full time
Customer Service Desk Analyst New Year New Career.! Hybrid role based in Leeds area - Mon Fri needed to provide high level customer services / end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst / Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills, proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst / Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst / Basic level IT Support who has had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional! Apply now we are waiting to invest in your career! New Year New Career.!
Senior Network Consultant needed to be responsible for designing, implementing and commissioning network solutions to our customers, with a heavy bias towards designs which utilise Fortinet technologies, as well as other manufactures is essential, mainly Cisco. Successful Network Consultant / Senior Network Design & Delivery would have roughly 3-5 years expertise experience with leading enterprise customer projects end to end, HLD, LLD as well as being technical Lead / Escalation point, whilst being responsible for the Architectural Document sign off. As Network Consultant / Senior Network Design & Delivery you ll be responsible for designing, configuring & troubleshooting LAN, WAN, Security solutions, including Next Generations Firewalls, site to site VPN s and preferably Fortinet Firewalls. Successful Network Consultant / Senior Network Design & Delivery would naturally strong documentation, excellent problem solving & stakeholder management skills, a growth mindset, with emotional intelligence, flexible in their approach and a dive to add value to projects. Only apply if you want to grow your skill set and develop your career! Hit the Apply Now button only if you re interested in a career! Please call to have an in-depth technical discussion about this opportunity! New Year New Career.!
04/02/2026
Full time
Senior Network Consultant needed to be responsible for designing, implementing and commissioning network solutions to our customers, with a heavy bias towards designs which utilise Fortinet technologies, as well as other manufactures is essential, mainly Cisco. Successful Network Consultant / Senior Network Design & Delivery would have roughly 3-5 years expertise experience with leading enterprise customer projects end to end, HLD, LLD as well as being technical Lead / Escalation point, whilst being responsible for the Architectural Document sign off. As Network Consultant / Senior Network Design & Delivery you ll be responsible for designing, configuring & troubleshooting LAN, WAN, Security solutions, including Next Generations Firewalls, site to site VPN s and preferably Fortinet Firewalls. Successful Network Consultant / Senior Network Design & Delivery would naturally strong documentation, excellent problem solving & stakeholder management skills, a growth mindset, with emotional intelligence, flexible in their approach and a dive to add value to projects. Only apply if you want to grow your skill set and develop your career! Hit the Apply Now button only if you re interested in a career! Please call to have an in-depth technical discussion about this opportunity! New Year New Career.!
Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Based in Manchester- Mon Fri Hybrid role, needed to provide end user support. New Year New Career. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team? Apply now we are waiting to invest in your career, New Year New Career.!
04/02/2026
Full time
Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Based in Manchester- Mon Fri Hybrid role, needed to provide end user support. New Year New Career. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team? Apply now we are waiting to invest in your career, New Year New Career.!
IT Support / Cloud Support / Infrastructure Support PC0206-1 PC0226-1 HQ-Based Leeds WF17 Salary: £32,000 £35,000 + £3,000 Overtime + Benefits + Career Progression Are you an IT Support professional looking to move beyond basic service desk work and develop real Cloud and Infrastructure skills? This role is based at the company s HQ , working in an environment where you will be surrounded by experienced engineers and technical specialists who actively support learning, development, and progression. This is a genuine opportunity to build your career, not just hold a job. The Role As an IT Support / Cloud Support / Infrastructure Support Engineer , you will work within a fast-paced, enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate technical documentation Adding value to the team and supporting continuous improvement Technologies and Skills You do not need experience in everything listed, but you should have a solid foundation and a strong desire to learn more. Experience with at least two of the following: Microsoft Windows Server Microsoft Office 365 Azure VMware Citrix Core technical knowledge: TCP/IP DNS DHCP Active Directory Group Policy (desirable) Environment This is a HQ-based role , meaning you will work alongside senior engineers and infrastructure specialists on a daily basis. You will have direct access to support, mentoring, and real-world exposure to enterprise systems, rather than working in isolation or remotely. Previous experience in an enterprise-level environment or MSP is preferred.
31/01/2026
Full time
IT Support / Cloud Support / Infrastructure Support PC0206-1 PC0226-1 HQ-Based Leeds WF17 Salary: £32,000 £35,000 + £3,000 Overtime + Benefits + Career Progression Are you an IT Support professional looking to move beyond basic service desk work and develop real Cloud and Infrastructure skills? This role is based at the company s HQ , working in an environment where you will be surrounded by experienced engineers and technical specialists who actively support learning, development, and progression. This is a genuine opportunity to build your career, not just hold a job. The Role As an IT Support / Cloud Support / Infrastructure Support Engineer , you will work within a fast-paced, enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate technical documentation Adding value to the team and supporting continuous improvement Technologies and Skills You do not need experience in everything listed, but you should have a solid foundation and a strong desire to learn more. Experience with at least two of the following: Microsoft Windows Server Microsoft Office 365 Azure VMware Citrix Core technical knowledge: TCP/IP DNS DHCP Active Directory Group Policy (desirable) Environment This is a HQ-based role , meaning you will work alongside senior engineers and infrastructure specialists on a daily basis. You will have direct access to support, mentoring, and real-world exposure to enterprise systems, rather than working in isolation or remotely. Previous experience in an enterprise-level environment or MSP is preferred.
Business Development Manager Data Centre & Technology Solutions Ref: PC0126-6 Location M3 / M4 Corridor Slough, Reading, Swindon (Home-based with regional travel) Salary & Package £70,000 £80,000 basic salary, OTE £120K-£130K £6,000 car allowance Uncapped commission (OTE highly achievable) Career progression Full benefits package The Role We are looking for a hungry, driven Business Development Manager to accelerate growth across our Data Centre, Colocation, Interconnection and Hybrid IT solutions portfolio. This is a new business led role for someone who thrives on opening doors, creating opportunities and closing complex, high-value deals. You will also manage and develop a small number of strategic accounts, ensuring long-term revenue growth and strong customer relationships. You ll operate in a consultative, solution-led sales environment , engaging confidently with senior stakeholders and shaping infrastructure strategies for customers with mission-critical requirements. Key Responsibilities Proactively identify, target and win new business opportunities within Data Centre, Colocation, Hybrid IT and Managed Services Build and execute business development and account growth strategies aligned to market trends Own the full sales lifecycle from initial engagement through to close Engage with C-level and senior decision-makers , positioning complex technical solutions Develop and grow relationships with partners and channels where appropriate Manage and expand assigned accounts through upsell, cross-sell and renewals Maintain a strong understanding of market dynamics, competitor activity and emerging technologies Maintain accurate pipeline management, forecasting and reporting About You You are a commercially aggressive business developer with a strong track record of winning new logos in a technology solutions environment. Essential Experience & Skills 5+ years experience in Business Development / New Business Sales Proven success selling Data Centre, Colocation, Interconnection, Hybrid IT or Managed Services Strong hunter mentality with the ability to create demand and close complex deals Experience selling into complex B2B environments with long sales cycles Confident engaging with C-level and senior stakeholders Excellent communication, negotiation and relationship-building skills Full UK driving licence Desirable Experience working with channel or partner-led sales models Background selling enterprise-level infrastructure solutions Strong understanding of hybrid and multi-cloud strategies Why Join? Join a specialist technology solutions provider operating in a high-growth market Sell highly relevant, business-critical infrastructure solutions Strong basic salary with genuinely uncapped earning potential Clear opportunity to progress as the business continues to scale Autonomy, ownership and the chance to make a visible commercial impact Apply If you re a results-driven Business Development professional with a passion for technology and new business growth, apply now or get in touch for a confidential discussion.
30/01/2026
Full time
Business Development Manager Data Centre & Technology Solutions Ref: PC0126-6 Location M3 / M4 Corridor Slough, Reading, Swindon (Home-based with regional travel) Salary & Package £70,000 £80,000 basic salary, OTE £120K-£130K £6,000 car allowance Uncapped commission (OTE highly achievable) Career progression Full benefits package The Role We are looking for a hungry, driven Business Development Manager to accelerate growth across our Data Centre, Colocation, Interconnection and Hybrid IT solutions portfolio. This is a new business led role for someone who thrives on opening doors, creating opportunities and closing complex, high-value deals. You will also manage and develop a small number of strategic accounts, ensuring long-term revenue growth and strong customer relationships. You ll operate in a consultative, solution-led sales environment , engaging confidently with senior stakeholders and shaping infrastructure strategies for customers with mission-critical requirements. Key Responsibilities Proactively identify, target and win new business opportunities within Data Centre, Colocation, Hybrid IT and Managed Services Build and execute business development and account growth strategies aligned to market trends Own the full sales lifecycle from initial engagement through to close Engage with C-level and senior decision-makers , positioning complex technical solutions Develop and grow relationships with partners and channels where appropriate Manage and expand assigned accounts through upsell, cross-sell and renewals Maintain a strong understanding of market dynamics, competitor activity and emerging technologies Maintain accurate pipeline management, forecasting and reporting About You You are a commercially aggressive business developer with a strong track record of winning new logos in a technology solutions environment. Essential Experience & Skills 5+ years experience in Business Development / New Business Sales Proven success selling Data Centre, Colocation, Interconnection, Hybrid IT or Managed Services Strong hunter mentality with the ability to create demand and close complex deals Experience selling into complex B2B environments with long sales cycles Confident engaging with C-level and senior stakeholders Excellent communication, negotiation and relationship-building skills Full UK driving licence Desirable Experience working with channel or partner-led sales models Background selling enterprise-level infrastructure solutions Strong understanding of hybrid and multi-cloud strategies Why Join? Join a specialist technology solutions provider operating in a high-growth market Sell highly relevant, business-critical infrastructure solutions Strong basic salary with genuinely uncapped earning potential Clear opportunity to progress as the business continues to scale Autonomy, ownership and the chance to make a visible commercial impact Apply If you re a results-driven Business Development professional with a passion for technology and new business growth, apply now or get in touch for a confidential discussion.
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support, hybrid currently. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
13/01/2026
Full time
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support, hybrid currently. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Senior Service Desk Specialist Reference: PC0126-1M2 Salary: £30,000 £32,000 + Skill Development, Career Progression & Benefits Location: Manchester, M16 Working Pattern: Monday Friday Hybrid Role New Year. New Career. Lead People. Deliver Excellence. Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role , enjoys coaching and mentoring , and still loves being hands-on technically? We re looking for someone who can balance technical expertise with soft management skills , acting as a role model on the Service Desk while helping to develop, support, and motivate a team . The Role As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer , you ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support . You ll play a key role in onboarding, training, and developing Service Desk analysts , helping to create a collaborative, high-performing environment. Based in Manchester (M16) , this is a Monday to Friday hybrid role . Key Skills & Technologies You should have experience with some or all of the following: Microsoft Windows 10 / 11 Microsoft Office 365 troubleshooting Active Directory Awareness of Group Policy SCCM / Intune DFS folder permissions in SharePoint Networking triaging Leadership, Soft Management & Communication We re specifically looking for someone who has experience as a team leader or senior team member , and who enjoys people development as much as problem solving . The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate: Experience in team leadership , line support , or acting team lead responsibilities Strong coaching and mentoring skills Ability to provide performance support, guidance, and feedback A collaborative, people-first leadership style Excellent stakeholder communication and relationship-building skills Confidence in conflict resolution , prioritisation, and decision making Strong, logical troubleshooting and diagnostic ability A professional, approachable, and supportive manner A growth mindset , resilience, and emotional intelligence Experience contributing to Knowledge Banks (KB s) , process improvement , continuous improvement initiatives , and setting best-practice standards is highly desirable. Why Join Us? Opportunity to lead, influence, and develop people Clear career progression and structured skill development Hybrid working for work-life balance A company that values empathy, collaboration, and accountability We re ready to invest in your leadership journey Ready to Lead, Coach & Make an Impact? If you re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills , apply now . New Year. New Career. Lead it.
08/01/2026
Full time
Senior Service Desk Specialist Reference: PC0126-1M2 Salary: £30,000 £32,000 + Skill Development, Career Progression & Benefits Location: Manchester, M16 Working Pattern: Monday Friday Hybrid Role New Year. New Career. Lead People. Deliver Excellence. Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role , enjoys coaching and mentoring , and still loves being hands-on technically? We re looking for someone who can balance technical expertise with soft management skills , acting as a role model on the Service Desk while helping to develop, support, and motivate a team . The Role As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer , you ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support . You ll play a key role in onboarding, training, and developing Service Desk analysts , helping to create a collaborative, high-performing environment. Based in Manchester (M16) , this is a Monday to Friday hybrid role . Key Skills & Technologies You should have experience with some or all of the following: Microsoft Windows 10 / 11 Microsoft Office 365 troubleshooting Active Directory Awareness of Group Policy SCCM / Intune DFS folder permissions in SharePoint Networking triaging Leadership, Soft Management & Communication We re specifically looking for someone who has experience as a team leader or senior team member , and who enjoys people development as much as problem solving . The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate: Experience in team leadership , line support , or acting team lead responsibilities Strong coaching and mentoring skills Ability to provide performance support, guidance, and feedback A collaborative, people-first leadership style Excellent stakeholder communication and relationship-building skills Confidence in conflict resolution , prioritisation, and decision making Strong, logical troubleshooting and diagnostic ability A professional, approachable, and supportive manner A growth mindset , resilience, and emotional intelligence Experience contributing to Knowledge Banks (KB s) , process improvement , continuous improvement initiatives , and setting best-practice standards is highly desirable. Why Join Us? Opportunity to lead, influence, and develop people Clear career progression and structured skill development Hybrid working for work-life balance A company that values empathy, collaboration, and accountability We re ready to invest in your leadership journey Ready to Lead, Coach & Make an Impact? If you re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills , apply now . New Year. New Career. Lead it.
2nd Line Support / Senior Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support / Senior Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support / Senior Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
26/08/2025
Full time
2nd Line Support / Senior Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support / Senior Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support / Senior Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
26/08/2025
Full time
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
