Pro-Connexions

Service Desk Team Leader / Manager Based in Birmingham, Solihull, B90 area- Mon Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team Leader / Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service Desk Team Leader / Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI s & SLAs. As Service Desk Team Leader / Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Team Leader / Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as Monitoring of the Service Desk Performance. Are you a Service Desk Team Lead / Manager who brings positivity and leadership through nurturing and supportive methods? You Are? Apply now we are waiting to invest in your career.

Service Desk Manager / IT Service Desk Manager Based in Birmingham, Solihull, B90 area- Mon Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Manager / IT Service Desk Manager you should have some either come from a technical background or have previously worked as a Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service Desk Manager / IT Service Desk Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI s & SLAs. As Service Desk Manager / IT Service Desk Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Manager / IT Service Desk Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as Monitoring of the Service Desk Performance. Are you a Service Desk Manager / IT Service Desk Manager who brings positivity and leadership through nurturing and supportive methods? You Are? Apply now we are waiting to invest in your career.

Network Pre-Sales Consultant Remote role with the ability to attend either of the following office s, Manchester or Birmingham or Wakefield or London or Glasgow some client travel required. As Network Pre-Sales Consultant you will customer facing, technical understanding working closely with Sales Specialists and other Pre-Sales, Delivery and Vendor partners across the full lifecycle. Successful Network Pre-Sales Consultant will be our Fortinet subject matter expert and have experience of providing strong technical capability across Fortinet-based solutions, including firewall, SD-WAN, CISCO, Extreme, Kato, Sassi and a good knowledge of Connectivity and centralised management. As Network Pre-Sales Consultant you should have strong experience in a pre-sale s role working closely with Sales teams to support opportunity qualification, solution design, and deal progression. Ideal Network Pre-Sales Consultant would typically come from a Solutions Architect or Senior technical background and be experienced in producing high quality documentation including High-Level Design (HLD s), statements of Work (SoWs), proposals, and technical responses to RFP s and tenders.

1stLine Support / Service Desk Analyst / IT Support Based in Wakefield- Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! . As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!

Network Pre-Sales Consultant / Network Solutions Architect / Pre-Sales Network / Solution Architect Remote role with the ability to attend either of the following office s, Manchester or Birmingham or Wakefield or London or Glasgow some client travel required. As Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect you will customer facing, technical understanding working closely with Sales Specialists and other Pre-Sales, Delivery and Vendor partners across the full lifecycle. Successful Network Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect will be our Fortinet subject matter expert and have experience of providing strong technical capability across Fortinet-based solutions, including firewall, SD-WAN, CISCO, Extreme, Kato, Sassi and a good knowledge of Connectivity and centralised management. As Network Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect you should have strong experience in a pre-sale s role working closely with Sales teams to support opportunity qualification, solution design, and deal progression. Ideal Network Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect would typically come from a Solutions Architect or Senior technical background and be experienced in producing high quality documentation including High-Level Design (HLD s), statements of Work (SoWs), proposals, and technical responses to RFP s and tenders.

Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect Remote role with the ability to attend either of the following office s, Manchester or Birmingham or Wakefield or London or Glasgow some client travel required. As Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect you will customer facing, technical understanding working closely with Sales Specialists and other Pre-Sales, Delivery and Vendor partners across the full lifecycle. Successful Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect will be our Fortinet subject matter expert, and have experience of providing strong technical capability across Fortinet-based solutions, including firewall, SD-WAN, CISCO, Extreme, Kato, Sassi and a good knowledge of Connectivity and centralised management. As Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect you should have strong experience in a pre-sale s role working closely with Sales teams to support opportunity qualification, solution design, and deal progression. Ideal Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect would typically come from a Solutions Architect or Senior technical background and be experienced in producing high quality documentation including High-Level Design(HLD s), statements of Work (SoWs), proposals, and technical responses to RFP s and tenders.

Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect Remote role with the ability to attend either of the following office s, Manchester or Birmingham or Wakefield or London or Glasgow some client travel required. As Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect you will customer facing, technical understanding working closely with Sales Specialists and other Pre-Sales, Delivery and Vendor partners across the full lifecycle. Successful Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect will be our Fortinet subject matter expert and have experience of providing strong technical capability across Fortinet-based solutions, including firewall, SD-WAN, CISCO, Extreme, Kato, Sassi and a good knowledge of Connectivity and centralised management. As Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect you should have strong experience in a pre-sale s role working closely with Sales teams to support opportunity qualification, solution design, and deal progression. Ideal Pre-Sales Consultant / Solutions Architect / Pre-Sales Solution Architect would typically come from a Solutions Architect or Senior technical background and be experienced in producing high quality documentation including High-Level Design(HLD s), statements of Work (SoWs), proposals, and technical responses to RFP s and tenders.

Problem Manager / Problem Analysis / Problem Coordinator Wakefield area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. Problem Manager / Problem Analysis / Problem Coordinator - Apply now we re waiting to invest in your career!

2nd Line Support / Senior Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 2nd Line Support / Senior Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM. Successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support / Senior Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!

1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!