Red Engine

About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest. With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family. The Role As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.   Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.     Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.   An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.   Key Responsibilities Ensure the provision of day to day IT support to both Head Office and our Venue teams   Provide technical IT support for projects across the business   Prioritise, manage and delegate IT support desk tickets   Maintain the relationship with our IT and technology suppliers   Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations   Own the new starter and leaver process, managing hardware and software supply and provisioning   Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise   Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.   Skills and Qualifications   Essential At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.    At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.   At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs   Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security   Preferred   JIRA Administration and Ticket management   Experience of Macrium Site manager, and  supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.   Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.   Values   To succeed, the role holder will demonstrate our values in everything they do:      Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!      Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.     Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!       Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.