Ideal Personnel & Recruitment Solutions Limited

Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Our client has a vacancy for a dynamic individual to expand their product reach and profit revenues by identifying new market opportunities, new customers, and business within target industry sectors. The ideal candidate will identify and explore emerging and non-traditional industry sectors to diversify and expand into. You will become familiar with and understand the vision, strategy, and objectives, ensuring alignment with company goals and values. As a Business Development Manager, you will: Collaborate with the Industry Team Leader to plan and target the market according to company sales policies and personal targets. Identify and target significant segments within the UK, aligning efforts with global initiatives. Map target segments, including end users' processes and OEM machines. Join global teams to share information, challenges, and successes. Identify and evaluate sector-relevant exhibitions, events, and journals, making budgeted recommendations to sales management. Coordinate and monitor large potential opportunities using MQS data and success reporting. Promote sector-relevant products and applications. Identify end users and OEMs needing sales activity and communicate strategic importance to the RSM. Drive new product developments based on customer and segment requirements. Create and maintain a 5-year sales plan, validating market forecasts and reviewing actual performances. Support the salesforce with regular joint visits to targeted industry accounts. Maintain accurate and relevant records, submitting reports in a timely manner. Product Promotion Promote sales and understanding of market-specific products through sales-by-example, joint visits, and promotional literature. Identify and pursue significant demands for specials based on the target market. Identify market needs and request new products. Aggressively promote new products to the salesforce and marketplace. Know the competition and report on their activities. Maintain detailed customer records in the CRM system. Submit activity and marketing reports regularly. Essential Education, Skills and Experience Proven experience in technical solution selling. Strong communication and presentation skills. Solid commercial knowledge and understanding. Hold a current UK driving licence. Eligibility to work in the UK and hold a current passport to undertake planned UK and international travel. Desirable education, skills and experience Educated to a degree level or equivalent. Previous business development experience. Experience presenting at exhibitions. Experience in creating white papers and/or technical articles. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.