Searley Owen

Graduate IT Support & Infrastructure Engineer Are you a recent IT or Computer Science graduate looking for a role where you'll gain real hands-on experience across both IT Support and Infrastructure? This isn't a traditional helpdesk position. You'll join a collaborative IT team where Service Desk and Infrastructure work as one, giving you exposure to a wide range of technologies and the opportunity to develop far beyond first-line support. From day one, you'll be involved in supporting users, maintaining IT infrastructure, troubleshooting technical issues and assisting with IT projects. If you're naturally curious, enjoy solving problems and want to build a long-term career in IT, this is an excellent opportunity. The Role Working as part of a small, supportive IT team, you'll be involved in: Providing technical support to users via phone, email and ticketing systems. Troubleshooting hardware, software and network issues. Supporting Microsoft 365, Windows environments and cloud technologies. Assisting with infrastructure maintenance and system administration. Setting up new users, devices and system access. Monitoring system performance and resolving technical issues. Supporting IT projects including upgrades, deployments and migrations. Working closely with colleagues across the business to deliver an excellent IT service. About You Ideally you'll have: A degree in Computer Science, Information Technology or a related discipline. A genuine interest in IT Infrastructure, Networking and Systems Administration. Strong problem-solving skills and a logical approach. Excellent communication skills. A willingness to learn and develop new technical skills. Exposure to any of the following would be beneficial: Windows Operating Systems , Microsoft 365 , Azure , Active Directory , Networking (DNS, DHCP, TCP/IP) , PowerShell . Salary & Benefits Salary up to 25,000 Generous holiday + Bank Holidays + Birthday off Hybrid working (following successful probation/training) Private Medical Insurance Health Cash Plan Life Assurance Company-funded professional qualifications Employee Assistance Programme Cycle to Work Scheme Company pension Ongoing training and career development This is an excellent opportunity for a graduate who wants to develop into an Infrastructure Engineer, Systems Administrator or IT Engineer within a supportive business that actively invests in its people.

Infrastructure Support Engineer (Projects) Colchester 30,000 - 40,000 Depending on Experience Are you an experienced IT Support Engineer looking to take the next step in your career? This is an exciting opportunity to join a growing technology consultancy where you'll move beyond traditional support and gain hands-on experience delivering infrastructure projects, cloud deployments and client solutions. As a smaller, ambitious business, you'll be given far greater exposure than you might find in a larger organisation. Working closely with experienced consultants and senior engineers, you'll play an active role across a variety of client projects while continuing to develop your technical skills. This role would suit somebody with a solid 2nd Line Support background who is keen to progress into infrastructure, projects and technical consultancy. Responsibilities include: Supporting the delivery of infrastructure and networking projects. Assisting with the installation and configuration of switches, routers, firewalls and wireless networks. Supporting cloud migrations and client onboarding projects. Assisting with data migration and implementation projects. Providing 2nd Line technical support to business clients. Troubleshooting Microsoft 365, Windows and network-related issues. Working alongside senior engineers on client deployments. Building strong relationships with customers and providing excellent technical support. Learning new technologies and developing your infrastructure knowledge. About You We're looking for somebody who enjoys solving technical problems and is keen to continue learning. You'll ideally have : Experience within a 2nd Line IT Support position. Good all-round knowledge of IT infrastructure. Exposure to Microsoft 365 and Windows environments. Basic networking knowledge (switches, routers, TCP/IP, DNS and DHCP). Excellent troubleshooting skills. Strong communication and customer service skills. A genuine desire to develop your career. Full UK Driving Licence. Exposure to Azure, networking, firewalls, virtualisation, CCTV, Ubiquiti or cloud technologies would be advantageous but is not essential. Salary 30,000 - 40,000 depending on experience. Ongoing training and mentoring from experienced consultants. Exposure to a wide variety of technologies, infrastructure and client environments. Genuine opportunity to develop into a Project Engineer or Technical Consultant. The chance to be part of a growing business where your contribution will make a real difference from day one. Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV without your permission.