First Recruitment Services

Position: Technical Support Engineer Salary:£35,000 - £40,000 Location: Horsham (must drive) Hours: Monday - Friday Benefits: On-site parking We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions. This is a hands on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Technical Support Engineer responsibilities Manage the technical support helpdesk, handling phone and email queries from global customers Provide engineering level technical support, going beyond basic call handling Diagnose and resolve issues across audio, video conferencing, and VoIP systems Carry out system testing, configuration, and fault finding Support live conferencing environments and real time troubleshooting Work closely with internal engineers and management to resolve complex issues Deliver technical training to new suppliers and distribution partners Maintain accurate records of issues, resolutions, and configurations Skills & experience required Experience in a technical support / service engineer role HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred) Strong troubleshooting ability across VoIP, AV, or networking technologies Confident supporting customers via phone and email in a fast paced environment Proactive, patient, and detail oriented approach Ability to work independently as a key member of a small technical team

We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions. This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Technical Support Engineer responsibilities: Manage the technical support helpdesk, handling phone and email queries from global customers Provide engineering-level technical support, going beyond basic call handling Diagnose and resolve issues across audio, video conferencing, and VoIP systems Carry out system testing, configuration, and fault finding Support live conferencing environments and real-time troubleshooting Work closely with internal engineers and management to resolve complex issues Deliver technical training to new suppliers and distribution partners Maintain accurate records of issues, resolutions, and configurations Skills & experience required: Experience in a technical support / service engineer role HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred) Strong troubleshooting ability across VoIP, AV, or networking technologies Confident supporting customers via phone and email in a fast-paced environment Proactive, patient, and detail-oriented approach Ability to work independently as a key member of a small technical team Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

We are very pleased to be working alongside our successful and highly reputable IT support client as they seek to recruit an additional Support Engineer to join their team at their modern offices in Burgess Hill. My client provides IT support and services for a wide range of clients and technologies. This role is full time (Mon-Fri ) and offers a rare opportunity to join a great business and to work within an excellent team IT Support Engineer Full time permanent role Mon-Fri 9:00am - 5:30pm - office based role Burgess Hill There is plenty of free street parking very close to the office and the company is located a short walk from the nearest mainline railway station and close to bus links too. Salary £27000-£30000 per year plus good company benefits. This is an excellent opportunity to use your skills and experience gained within an IT support / helpdesk type role, working as a key part of a friendly and busy team Duties will include: Act as point of contact for phone calls and emails from clients regarding IT issues and queries. Receiving, logging and managing requests from clients via telephone and email. Microsoft 365 Administration and maintenance. Trouble-shoot IT related problems on software and hardware Trouble-shoot network issues Log all requests on the call logging system. Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner. Maintain a high degree of customer service for all support queries Creating user accounts, resetting passwords etc. Onsite Customer support if and when required To arrange for external technical support with 3rd parties if issues can't be resolved in house. Experience, competencies and knowledge required: Basic Active Directory / M365 knowledge. Good experience of providing technical IT support Experience within 1st line IT support / helpdesk For more information regarding this new and exciting IT Support Engineer opportunity please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job