Customer Success & Application Support Specialist Location: Epsom (office-based) Salary: Up to £45,000, depending on experience Job Type: Full-time, Permanent About Our Client Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand - and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations team. The Role This is a senior, customer-facing specialist role - not a people management position. You'll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements to both the customer experience and the product itself. You'll work closely with Customer Success, Account Management, Product, Technical, Development and Support teams to ensure customer issues are understood, progressed and resolved effectively. Key Responsibilities Act as a customer-facing expert on the company's software platform Support and oversee complex customer conversations, ensuring responses are clear, accurate and professional Investigate platform issues, identify likely causes, and recommend practical solutions or workarounds Escalate bugs, technical issues and complex cases to the appropriate internal team with clear supporting information Track escalated issues and help ensure updates are provided in line with agreed SLAs Review customer feedback and identify where it relates to training, support, bugs, product limitations or enhancement opportunities Propose improvements based on recurring customer issues and feedback Support customer admins with more complex platform, account, user and deliverability queries Help maintain and improve internal support processes, knowledge articles and guidance materials Share platform knowledge across Customer Success, Account Management and Support teams What We're Looking For Strong experience in customer success, application support, SaaS support or technical customer support A proven track record supporting customers using a complex software platform Excellent written and verbal communication skills, with the ability to explain technical issues clearly Strong analytical and problem-solving skills, with good judgement on whether an issue is a support query, bug, enhancement request or training need Experience managing customer expectations and handling escalated or sensitive issues Strong attention to detail and the ability to document issues clearly Confidence working across customer-facing, technical and product teams Desirable: Experience with SaaS platforms, email marketing platforms, CRM systems, Intercom (or similar support tools), or email deliverability Personal Qualities Customer-focused and solutions-driven Calm, professional and confident when handling complex queries Proactive and comfortable taking ownership Analytical, organised and detail-oriented Collaborative, with the ability to influence without formal authority Working Pattern Office-based, Epsom Monday to Friday, 9:00am - 6:00pm, with a one-hour unpaid lunch break Why Apply? This is a great opportunity to become a genuine platform expert within an established, product-led company - working closely with customers and internal teams to shape both the customer experience and the future of the product. Interested? Apply today to find out more about this exciting opportunity.
25/07/2026
Full time
Customer Success & Application Support Specialist Location: Epsom (office-based) Salary: Up to £45,000, depending on experience Job Type: Full-time, Permanent About Our Client Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand - and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations team. The Role This is a senior, customer-facing specialist role - not a people management position. You'll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements to both the customer experience and the product itself. You'll work closely with Customer Success, Account Management, Product, Technical, Development and Support teams to ensure customer issues are understood, progressed and resolved effectively. Key Responsibilities Act as a customer-facing expert on the company's software platform Support and oversee complex customer conversations, ensuring responses are clear, accurate and professional Investigate platform issues, identify likely causes, and recommend practical solutions or workarounds Escalate bugs, technical issues and complex cases to the appropriate internal team with clear supporting information Track escalated issues and help ensure updates are provided in line with agreed SLAs Review customer feedback and identify where it relates to training, support, bugs, product limitations or enhancement opportunities Propose improvements based on recurring customer issues and feedback Support customer admins with more complex platform, account, user and deliverability queries Help maintain and improve internal support processes, knowledge articles and guidance materials Share platform knowledge across Customer Success, Account Management and Support teams What We're Looking For Strong experience in customer success, application support, SaaS support or technical customer support A proven track record supporting customers using a complex software platform Excellent written and verbal communication skills, with the ability to explain technical issues clearly Strong analytical and problem-solving skills, with good judgement on whether an issue is a support query, bug, enhancement request or training need Experience managing customer expectations and handling escalated or sensitive issues Strong attention to detail and the ability to document issues clearly Confidence working across customer-facing, technical and product teams Desirable: Experience with SaaS platforms, email marketing platforms, CRM systems, Intercom (or similar support tools), or email deliverability Personal Qualities Customer-focused and solutions-driven Calm, professional and confident when handling complex queries Proactive and comfortable taking ownership Analytical, organised and detail-oriented Collaborative, with the ability to influence without formal authority Working Pattern Office-based, Epsom Monday to Friday, 9:00am - 6:00pm, with a one-hour unpaid lunch break Why Apply? This is a great opportunity to become a genuine platform expert within an established, product-led company - working closely with customers and internal teams to shape both the customer experience and the future of the product. Interested? Apply today to find out more about this exciting opportunity.
Application Support Engineer (2nd Line) Location: Epsom (office-based) Salary: Up to £42,000, depending on experience Job Type: Full-time, Permanent You must have the right to work in the UK About Our Client Our client is an established software company based in Epsom, developing and supporting their own communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business looking for an experienced Application Support Engineer to join their Customer Operations team and become the go-to technical expert on their platform. The Role This is a 2nd line application support role at heart. You'll be the technical escalation point for complex platform issues - investigating problems, identifying root causes, and working out practical fixes or workarounds. You'll dig into bugs, liaise with the development team on trickier cases, and make sure everything is tracked and resolved within agreed SLAs. There's a customer-facing element too, but it's secondary to the core job: understanding how the platform works under the hood, troubleshooting effectively, and turning what you find into clear, useful information for both customers and internal teams. Key Responsibilities Act as the technical escalation point (2nd line) for platform issues raised by customers and internal teams. Investigate issues, identify likely causes, and recommend practical solutions or workarounds. Escalate bugs and complex technical issues to development with clear, well-documented supporting information. Track escalated issues through to resolution, ensuring updates are provided in line with SLAs. Distinguish between support queries, genuine bugs, product limitations, and training needs. Support more complex platform, account, user and deliverability queries. Help build and maintain internal knowledge articles, troubleshooting guides and support processes. Share technical platform knowledge with colleagues across Support, Account Management and Customer Success. Skills and Experience Solid experience in 2nd line application support, technical support, or SaaS/platform support. Strong troubleshooting and analytical skills - comfortable digging into logs, configurations, or platform behaviour to find the root cause of an issue. Confident explaining technical issues clearly, both to non-technical customers and to internal technical teams. Experience managing escalations and handling more complex or sensitive technical issues. Strong attention to detail and clear, methodical documentation habits. Comfortable working closely with development and product teams. Experience with SaaS platforms, email marketing/deliverability, or CRM systems is a bonus, but not essential. Personal Qualities Naturally analytical - you like getting to the bottom of a problem. Calm and methodical under pressure, especially with escalated issues. Proactive and happy to take ownership of a problem until it's resolved. Organised, detail-oriented, and a clear communicator. Comfortable working across technical and customer-facing teams without formal management responsibility. Working Pattern Office-based, Monday to Friday, 9:00am-6:00pm (one-hour unpaid lunch). Why Apply? This is a genuine platform-specialist role rather than a generic helpdesk position - plenty of scope to get properly into the technical detail, work closely with development, and have real input into product improvements based on what you're seeing on the ground.
14/07/2026
Full time
Application Support Engineer (2nd Line) Location: Epsom (office-based) Salary: Up to £42,000, depending on experience Job Type: Full-time, Permanent You must have the right to work in the UK About Our Client Our client is an established software company based in Epsom, developing and supporting their own communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business looking for an experienced Application Support Engineer to join their Customer Operations team and become the go-to technical expert on their platform. The Role This is a 2nd line application support role at heart. You'll be the technical escalation point for complex platform issues - investigating problems, identifying root causes, and working out practical fixes or workarounds. You'll dig into bugs, liaise with the development team on trickier cases, and make sure everything is tracked and resolved within agreed SLAs. There's a customer-facing element too, but it's secondary to the core job: understanding how the platform works under the hood, troubleshooting effectively, and turning what you find into clear, useful information for both customers and internal teams. Key Responsibilities Act as the technical escalation point (2nd line) for platform issues raised by customers and internal teams. Investigate issues, identify likely causes, and recommend practical solutions or workarounds. Escalate bugs and complex technical issues to development with clear, well-documented supporting information. Track escalated issues through to resolution, ensuring updates are provided in line with SLAs. Distinguish between support queries, genuine bugs, product limitations, and training needs. Support more complex platform, account, user and deliverability queries. Help build and maintain internal knowledge articles, troubleshooting guides and support processes. Share technical platform knowledge with colleagues across Support, Account Management and Customer Success. Skills and Experience Solid experience in 2nd line application support, technical support, or SaaS/platform support. Strong troubleshooting and analytical skills - comfortable digging into logs, configurations, or platform behaviour to find the root cause of an issue. Confident explaining technical issues clearly, both to non-technical customers and to internal technical teams. Experience managing escalations and handling more complex or sensitive technical issues. Strong attention to detail and clear, methodical documentation habits. Comfortable working closely with development and product teams. Experience with SaaS platforms, email marketing/deliverability, or CRM systems is a bonus, but not essential. Personal Qualities Naturally analytical - you like getting to the bottom of a problem. Calm and methodical under pressure, especially with escalated issues. Proactive and happy to take ownership of a problem until it's resolved. Organised, detail-oriented, and a clear communicator. Comfortable working across technical and customer-facing teams without formal management responsibility. Working Pattern Office-based, Monday to Friday, 9:00am-6:00pm (one-hour unpaid lunch). Why Apply? This is a genuine platform-specialist role rather than a generic helpdesk position - plenty of scope to get properly into the technical detail, work closely with development, and have real input into product improvements based on what you're seeing on the ground.
Microsoft Sales Lead Hybrid London Uncapped Commission Fancy stepping into a Microsoft Sales Lead role with the opportunity to shape a growing consultancy's UK expansion? If you're an experienced Microsoft sales professional looking for more ownership, greater influence and the chance to make a genuine impact, this could be the opportunity you've been waiting for. You will be joining an established Microsoft Solutions Partner and expert AI consulting firm as they continue to grow their UK presence. Backed by an impressive track record of delivering measurable business outcomes, they're looking for a commercially driven Sales Lead to accelerate new business growth. This is your chance to play a key role in that journey while enjoying the autonomy, visibility and uncapped earning potential that comes with joining an ambitious consultancy. Measurable Impact. Intelligent Outcomes. This business helps organisations unlock the full value of the Microsoft ecosystem through expert consulting services. From Azure and Modern Workplace to Data, AI, Security and Business Applications, they deliver scalable transformation programmes that solve complex business challenges and create lasting value. Their clients span Insurance, Manufacturing, Consumer Goods & Retail, Financial Services, Banking, and Healthcare & Life Sciences, helping organisations deliver everything from intelligent manufacturing operations and AI-powered healthcare innovation to smarter digital banking and data-driven growth. Most importantly, you'll be selling services, not products. This isn't about selling Microsoft licences. It's about understanding business challenges and positioning consulting expertise that delivers measurable outcomes. The Role This is a genuine new business position. You'll be responsible for identifying, developing and winning new customers while driving revenue growth across the Microsoft ecosystem. Working closely with Microsoft and internal technical specialists, you'll introduce organisations to consulting services that solve real business challenges. You'll be: Winning new enterprise and mid-market customers Selling Microsoft consulting services across Azure, Microsoft 365, Security, Data & AI, Modern Workplace and Business Applications Building relationships with CIOs, CTOs, IT Directors and senior decision-makers Leading consultative sales conversations focused on business outcomes Managing opportunities from initial engagement through to successful close Developing strategic relationships that create long-term growth About You You'll likely have: A proven track record of winning new business within the Microsoft ecosystem Experience selling Microsoft consulting, cloud or professional services Strong knowledge of Azure, Microsoft 365, Security, Data & AI and the wider Microsoft portfolio Experience engaging with C-level stakeholders A consultative, commercially driven approach to sales The ambition to build strategic customer relationships and consistently exceed targets Why Join? Uncapped commission with excellent earning potential Join a recognised Microsoft Solutions Partner during an exciting period of UK growth Sell high-value consulting services that make a genuine business impact Work alongside Microsoft, technical consultants and delivery specialists Enjoy genuine career progression as the business continues to grow Hybrid working with regular customer engagement Interested? If you're ready to step into a Microsoft Sales Lead role where you'll have the freedom to win new business, influence growth and help organisations transform through Microsoft consulting services, we'd love to hear from you.
10/07/2026
Full time
Microsoft Sales Lead Hybrid London Uncapped Commission Fancy stepping into a Microsoft Sales Lead role with the opportunity to shape a growing consultancy's UK expansion? If you're an experienced Microsoft sales professional looking for more ownership, greater influence and the chance to make a genuine impact, this could be the opportunity you've been waiting for. You will be joining an established Microsoft Solutions Partner and expert AI consulting firm as they continue to grow their UK presence. Backed by an impressive track record of delivering measurable business outcomes, they're looking for a commercially driven Sales Lead to accelerate new business growth. This is your chance to play a key role in that journey while enjoying the autonomy, visibility and uncapped earning potential that comes with joining an ambitious consultancy. Measurable Impact. Intelligent Outcomes. This business helps organisations unlock the full value of the Microsoft ecosystem through expert consulting services. From Azure and Modern Workplace to Data, AI, Security and Business Applications, they deliver scalable transformation programmes that solve complex business challenges and create lasting value. Their clients span Insurance, Manufacturing, Consumer Goods & Retail, Financial Services, Banking, and Healthcare & Life Sciences, helping organisations deliver everything from intelligent manufacturing operations and AI-powered healthcare innovation to smarter digital banking and data-driven growth. Most importantly, you'll be selling services, not products. This isn't about selling Microsoft licences. It's about understanding business challenges and positioning consulting expertise that delivers measurable outcomes. The Role This is a genuine new business position. You'll be responsible for identifying, developing and winning new customers while driving revenue growth across the Microsoft ecosystem. Working closely with Microsoft and internal technical specialists, you'll introduce organisations to consulting services that solve real business challenges. You'll be: Winning new enterprise and mid-market customers Selling Microsoft consulting services across Azure, Microsoft 365, Security, Data & AI, Modern Workplace and Business Applications Building relationships with CIOs, CTOs, IT Directors and senior decision-makers Leading consultative sales conversations focused on business outcomes Managing opportunities from initial engagement through to successful close Developing strategic relationships that create long-term growth About You You'll likely have: A proven track record of winning new business within the Microsoft ecosystem Experience selling Microsoft consulting, cloud or professional services Strong knowledge of Azure, Microsoft 365, Security, Data & AI and the wider Microsoft portfolio Experience engaging with C-level stakeholders A consultative, commercially driven approach to sales The ambition to build strategic customer relationships and consistently exceed targets Why Join? Uncapped commission with excellent earning potential Join a recognised Microsoft Solutions Partner during an exciting period of UK growth Sell high-value consulting services that make a genuine business impact Work alongside Microsoft, technical consultants and delivery specialists Enjoy genuine career progression as the business continues to grow Hybrid working with regular customer engagement Interested? If you're ready to step into a Microsoft Sales Lead role where you'll have the freedom to win new business, influence growth and help organisations transform through Microsoft consulting services, we'd love to hear from you.
