Spiral Solutions Recruitment Ltd

I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security Datto RMM Knowledge of phone systems and SBC'c such as 3CX On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of 30-35k.

I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and prioritising skills are essential. Your key responsibilities will be to perform initial diagnosis and troubleshooting of software bugs and system failures. Prioritise incidents based on customer impact and urgency. Maintain communication with the reporting party throughout the triage process, providing status updates and expected timelines for resolution. On offer is Hybrid working in a lovely environment, great benefits including private medical cover and a chance to be part of an amazing organisation. For more details click apply now!

Are you passionate about building strong client relationships and driving growth in the ever-evolving world of technology? Do you thrive in a fast-paced, client-focused environment? I am working with an outstanding MSP looking to grow their Account Management team!. About the company A leading Managed Service Provider, delivering innovative IT solutions to businesses of all sizes. With a commitment to excellence, reliability, and client success, they help organisations harness the power of technology to achieve their goals. Their services span cloud solutions, cybersecurity, network management, and proactive IT support. About the Role The Account Manager is responsible for managing and nurturing relationships with valued clients. You will serve as the main point of contact, ensuring clients receive exceptional service and that their IT needs are met promptly and efficiently. Working closely with the technical teams, you will identify opportunities to improve client environments, suggest enhancements, and drive the adoption of new solutions. Key Responsibilities Develop and maintain trusted, long-term relationships with a portfolio of clients. Serve as the primary contact for client enquiries, issues, and escalations. Understand clients business needs and IT environments to provide tailored solutions. Coordinate with technical teams to deliver and support client projects. Identify opportunities for account growth, including upselling and cross-selling of additional services. Monitor service delivery and client satisfaction, taking proactive steps to resolve potential issues. Prepare and deliver regular account reviews and performance reports for clients. Track and manage contract renewals, ensuring high retention rates. Stay current with industry trends, emerging technologies, and best practices. Contribute to the continuous improvement of our client engagement processes. About You Previous experience in account management, preferably within an MSP, IT services, or technology environment. Exceptional communication and interpersonal skills, with the ability to build rapport at all levels. Strong organisational skills and attention to detail. Proactive, solutions-oriented mindset and a drive to exceed client expectations. Ability to manage multiple accounts and projects simultaneously. Self-motivated and comfortable working independently or as part of a collaborative team. On Offer is a competitive salary of up to £35k + OTE + Excellent benefits including Company profit share and Private medical insurance.