Spiral Solutions Recruitment Ltd

I am working with a forward thinking and dynamic MSP on Merseyside who due to continued success and growth are looking for a Solutions Engineer to join the team The Solutions Engineer will play a critical role in designing, implementing, and optimising technological solutions that meet the evolving needs of businesses. They serve as the bridge between technical possibilities and business requirements, ensuring that technology empowers organizations to achieve their goals effectively. The responsibilities of an IT Solutions Engineer typically include, but are not limited to: Collaboration and Communication Analyse business requirements and design tailored IT solutions that align with organisational objectives. Collaborate with stakeholders to define project scope, time lines, and deliverables. Develop technical architecture, including software, hardware, and network requirements. Prepare documentation, including design specifications, flowcharts, and diagrams. Work closely with cross-functional teams. Technical Skills Present technical concepts to non-technical stakeholders in a clear and concise manner. Liaise with vendors and third-party providers to source and implement solutions. Strong knowledge of system and infrastructure design especially with modern workplace technologies. Experience with networks and firewalls Understanding of cybersecurity principles and data protection regulations. Familiarity with project management tools and methodologies, such as Agile or Scrum. Soft Skills Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills. Adaptability and a proactive approach to learning new technologies. Successful IT Solutions Engineers are distinguished by their ability to balance technical expertise with a customer-focused mindset. On Offer Flexible Hybrid working Salary of around 45k + Co Profit share and excellent benefits Fantastic career progression and training Working with great people in a friendly and inclusive environment.

I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and prioritising skills are essential. Your key responsibilities will be to perform initial diagnosis and troubleshooting of software bugs and system failures. Prioritise incidents based on customer impact and urgency. Maintain communication with the reporting party throughout the triage process, providing status updates and expected timelines for resolution. On offer is Hybrid working in a lovely environment, great benefits including private medical cover and a chance to be part of an amazing organisation. For more details click apply now!

I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security Datto RMM Knowledge of phone systems and SBC'c such as 3CX On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of 30-35k.