I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and prioritising skills are essential. Your key responsibilities will be to perform initial diagnosis and troubleshooting of software bugs and system failures. Prioritise incidents based on customer impact and urgency. Maintain communication with the reporting party throughout the triage process, providing status updates and expected timelines for resolution. On offer is Hybrid working in a lovely environment, great benefits including private medical cover and a chance to be part of an amazing organisation. For more details click apply now!
06/10/2025
Full time
I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and prioritising skills are essential. Your key responsibilities will be to perform initial diagnosis and troubleshooting of software bugs and system failures. Prioritise incidents based on customer impact and urgency. Maintain communication with the reporting party throughout the triage process, providing status updates and expected timelines for resolution. On offer is Hybrid working in a lovely environment, great benefits including private medical cover and a chance to be part of an amazing organisation. For more details click apply now!
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security Datto RMM Knowledge of phone systems and SBC'c such as 3CX On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of 30-35k.
06/10/2025
Full time
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security Datto RMM Knowledge of phone systems and SBC'c such as 3CX On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of 30-35k.
