Job Title: 2nd Line IT Support Engineer - MSP Location: Sheffield (office based, with occasional client visits) Salary: £26,000 to £30,000 depending on experience Hours: Monday to Friday, 9.00am to 5.30pm Contract: Full-time, permanent If you're working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you. We're supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They're growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk. This is an office-based role where you'll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won't be firefighting all day or constantly travelling. Instead, you'll be trusted to manage your workload, supported by a capable team and clear processes. What you'll be doing: Taking ownership of 2nd line support tickets and seeing them through to resolution. Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure. Supporting user environments, servers, backups and connectivity. Responding to alerts raised by monitoring systems. Providing remote support and attending client sites when required. Documenting fixes and solutions clearly for future reference. Working closely with other engineers to resolve complex or recurring issues. What we're looking for: Previous experience in an MSP or managed services environment. Strong troubleshooting skills across Windows 11 and Windows Server. Good working knowledge of Microsoft 365, Exchange and Active Directory. Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs. Confident supporting users remotely and explaining issues clearly. Organised, methodical and comfortable managing multiple tickets. Full UK driving licence and access to a vehicle. Certifications are welcome but not essential. Training and development are actively supported. What's on offer: Salary between £26,000 and £30,000 depending on experience. 21 days holiday plus bank holidays, increasing with service. An extra day off for your birthday. Westfield Health scheme after one year. Two protected hours each week for training and development. Paid Microsoft exams and access to external training. Modern offices with free parking. Regular team meetings, socials and development days. A supportive MSP environment where engineers are trusted and listened to. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer. Applicants must have the right to work in the UK. Sponsorship is not available. We respond to all applications and shortlisted candidates will be contacted to discuss next steps before any details are shared.
17/02/2026
Full time
Job Title: 2nd Line IT Support Engineer - MSP Location: Sheffield (office based, with occasional client visits) Salary: £26,000 to £30,000 depending on experience Hours: Monday to Friday, 9.00am to 5.30pm Contract: Full-time, permanent If you're working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you. We're supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They're growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk. This is an office-based role where you'll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won't be firefighting all day or constantly travelling. Instead, you'll be trusted to manage your workload, supported by a capable team and clear processes. What you'll be doing: Taking ownership of 2nd line support tickets and seeing them through to resolution. Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure. Supporting user environments, servers, backups and connectivity. Responding to alerts raised by monitoring systems. Providing remote support and attending client sites when required. Documenting fixes and solutions clearly for future reference. Working closely with other engineers to resolve complex or recurring issues. What we're looking for: Previous experience in an MSP or managed services environment. Strong troubleshooting skills across Windows 11 and Windows Server. Good working knowledge of Microsoft 365, Exchange and Active Directory. Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs. Confident supporting users remotely and explaining issues clearly. Organised, methodical and comfortable managing multiple tickets. Full UK driving licence and access to a vehicle. Certifications are welcome but not essential. Training and development are actively supported. What's on offer: Salary between £26,000 and £30,000 depending on experience. 21 days holiday plus bank holidays, increasing with service. An extra day off for your birthday. Westfield Health scheme after one year. Two protected hours each week for training and development. Paid Microsoft exams and access to external training. Modern offices with free parking. Regular team meetings, socials and development days. A supportive MSP environment where engineers are trusted and listened to. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer. Applicants must have the right to work in the UK. Sponsorship is not available. We respond to all applications and shortlisted candidates will be contacted to discuss next steps before any details are shared.
Job Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly, this could be a great next step. We're supporting an established MSP in Sheffield who are looking for a Service Desk Team Leader. You'll stay hands-on technically, but you'll also guide the team, support escalations and keep the workflow steady and organised. This is a role where your calm approach, people skills and technical knowledge will make a real difference day to day. It suits someone who enjoys solving technical problems while also helping others develop and putting structure around how the team operates. What you'll be doing: Technical work (80%) Acting as the first point of escalation for engineers. Coaching and supporting the team with their technical development. Helping maintain and configure client networks following best practice. Improving internal processes to help the service desk run efficiently. Picking up technical tickets when needed. Team leadership (15%) Managing holidays, absence, timesheets and day-to-day team coordination. Running performance and development reviews. Monitoring KPIs and giving regular feedback. Spotting performance issues and addressing them professionally. Supporting the Technical Director with staffing updates. Customer service (5%) Helping resolve service issues with clients. Supporting continuous improvement based on customer feedback. What we're looking for: Strong technical background supporting Microsoft and network environments. Knowledge of DNS, DHCP, TCP IP, virtualisation and Active Directory. Experience configuring Exchange, RDP, VPNs, firewalls and routers. Someone who enjoys supporting others and being the steady point of contact. Confident communicator with good organisation and problem solving skills. Able to stay calm under pressure and maintain accuracy. We're also looking for someone who naturally works to the team values of communication, excellence, responsibility, passion and innovation. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, rising each year up to 34 days. Your birthday off. Westfield Health after one year. Two hours each week protected for personal development. Regular internal and external training including paid Microsoft exams. Modern office with free parking. Monthly team meetings, social events and team building days. Daily fruit, coffee and refreshments. Opportunities to attend industry events and support community projects. How to apply: If this sounds like the right step for you, send your CV through and we'll be in touch. We respond to all applicants, and if you're shortlisted, we will contact you first before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
05/02/2026
Full time
Job Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly, this could be a great next step. We're supporting an established MSP in Sheffield who are looking for a Service Desk Team Leader. You'll stay hands-on technically, but you'll also guide the team, support escalations and keep the workflow steady and organised. This is a role where your calm approach, people skills and technical knowledge will make a real difference day to day. It suits someone who enjoys solving technical problems while also helping others develop and putting structure around how the team operates. What you'll be doing: Technical work (80%) Acting as the first point of escalation for engineers. Coaching and supporting the team with their technical development. Helping maintain and configure client networks following best practice. Improving internal processes to help the service desk run efficiently. Picking up technical tickets when needed. Team leadership (15%) Managing holidays, absence, timesheets and day-to-day team coordination. Running performance and development reviews. Monitoring KPIs and giving regular feedback. Spotting performance issues and addressing them professionally. Supporting the Technical Director with staffing updates. Customer service (5%) Helping resolve service issues with clients. Supporting continuous improvement based on customer feedback. What we're looking for: Strong technical background supporting Microsoft and network environments. Knowledge of DNS, DHCP, TCP IP, virtualisation and Active Directory. Experience configuring Exchange, RDP, VPNs, firewalls and routers. Someone who enjoys supporting others and being the steady point of contact. Confident communicator with good organisation and problem solving skills. Able to stay calm under pressure and maintain accuracy. We're also looking for someone who naturally works to the team values of communication, excellence, responsibility, passion and innovation. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, rising each year up to 34 days. Your birthday off. Westfield Health after one year. Two hours each week protected for personal development. Regular internal and external training including paid Microsoft exams. Modern office with free parking. Monthly team meetings, social events and team building days. Daily fruit, coffee and refreshments. Opportunities to attend industry events and support community projects. How to apply: If this sounds like the right step for you, send your CV through and we'll be in touch. We respond to all applicants, and if you're shortlisted, we will contact you first before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here. What you'll be doing: Leading the team Managing the day to day running of the service desk. Coordinating workload, ticket queues and priorities. Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always up to date. Keeping work organised during busy periods and major incidents. Supporting the customer experience Acting as the escalation point for issues that need management involvement. Communicating clearly and calmly during sensitive or time critical situations. Ensuring customers receive a consistent, quality service. Working closely with senior leadership to maintain high service standards. What we're looking for: Experience managing or leading a support team, ideally within an MSP. Confident working with SLAs, KPIs and service reporting. Able to manage performance fairly and consistently. A good working knowledge of ticketing systems and PSA tools. Someone organised, steady under pressure and comfortable making decisions. A people-focused leader who enjoys helping others develop and succeed. Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, increasing with length of service up to 34 days. Your birthday off. Health plan after one year. Dedicated development time each week. Paid internal and external training opportunities. Modern offices with free parking. Regular team meetings, social events and team building days. Supportive culture where your ideas will help shape how the service operates. How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.
05/02/2026
Full time
.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here. What you'll be doing: Leading the team Managing the day to day running of the service desk. Coordinating workload, ticket queues and priorities. Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always up to date. Keeping work organised during busy periods and major incidents. Supporting the customer experience Acting as the escalation point for issues that need management involvement. Communicating clearly and calmly during sensitive or time critical situations. Ensuring customers receive a consistent, quality service. Working closely with senior leadership to maintain high service standards. What we're looking for: Experience managing or leading a support team, ideally within an MSP. Confident working with SLAs, KPIs and service reporting. Able to manage performance fairly and consistently. A good working knowledge of ticketing systems and PSA tools. Someone organised, steady under pressure and comfortable making decisions. A people-focused leader who enjoys helping others develop and succeed. Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, increasing with length of service up to 34 days. Your birthday off. Health plan after one year. Dedicated development time each week. Paid internal and external training opportunities. Modern offices with free parking. Regular team meetings, social events and team building days. Supportive culture where your ideas will help shape how the service operates. How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.
