TVS SCS

We are looking for a ServiceDesk Analyst to work on site at one of our client s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. Research, analyse, pilot and repair complex computer hardware and software problems Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies. Work is subject to general review and approvals of the supervisor(s). Always provide excellent customer service Knowledge, Skills & Experience: Highly driven and determined individual with excellent communication skills both written and verbal. Strong problem-solving skills Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive. Exceptional customer service skills, with natural aptitude to consider impact to the customer. Understanding of Service and Network infrastructures Knowledgeable about current Microsoft Office Suites. Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools). Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting). Familiar with remote access technologies (VPN, dial-up, terminal services). Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above. Experience and skill administering enterprise Microsoft SCCM. Ideally degree educated with relevant certifications (MCP, CCNA, etc.) Proven analytical, troubleshooting and problem solving skills. Previous technical support or junior system administrator experience If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.

Purpose: - To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: - Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. - Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions, with stakeholders at all levels. - Analyse and present data using Excel to uncover trends, errors, or opportunities for improvement. - Develop and maintain project documentation, reports, and status dashboards. - Serve as the main 2nd Line point of contact for customer-facing issues. - Collaborate with technical teams to understand system functionality and relay findings effectively. - Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports to continuously improve data quality. - Support User Acceptance Testing (UAT) activities Engaging with stakeholders at all levels including developers, senior leadership team and programme managers etc. - Adhere to regulatory requirements and support maintenance of processes and procedures. - Train and Support business users with data requests Knowledge, Skills & Experience: - Proven experience in project management or system/process improvement roles. - Strong analytical skills with advanced proficiency in Microsoft Excel (formulae, pivot tables, data validation, macros, etc.). - Knowledge in other Microsoft Office applications, such as SharePoint, Project and Visio is desirable, but not essential. - Proficiency in C# and SQL is desirable, but not essential. - Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. - Ability to work independently with minimal supervision. - Excellent written and verbal communication skills. - Strong customer service orientation and experience managing external stakeholders at all levels. - Detail-oriented, organised, and able to prioritise in a fast-paced environment. - Ability to translate technical issues for non-technical stakeholders. - Full UK driving license. The successful candidate will be required go through a Baseline Personnel Security Standard (BPSS) Clearance and obtain SC Clearance. We work on a Hybrid basis with three days WFH and 2 days in our office in Emersons Green, Bristol. In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary and pension scheme with life assurance 25 Days Holiday (plus 8 statutory Bank Holidays) Holiday buy-back scheme (5 additional days available) Employee Assistance Programme supporting wellness with immediate access to: GP consultation and second opinions Mental health support Financial and Legal support Wellbeing and healthy living support Employee referral scheme with financial reward Cycle to work scheme Professional Membership and Study Sponsorship Pass scheme (£100 to undertake training of your choice) At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.