TLP Consultancy
Epsom, Surrey
Job Description Customer Support - Deadline 14th November £30,000 £/Year Salary £30,000 Hybrid working (3 days per week in the office) Permanent ASAP start Near Epsom, Surrey (due to location own transport is beneficial) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays) TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC) Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work. The ideal candidate would have excellent interpersonal skills and strong attention to detail. It is also crucial that you have a strong work ethic but bring your sense of fun and enjoy contributing within a team. Key responsibilities: While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems. Respond to customer enquiries through multiple channels - these include inbound/outbound telephone communication, email, social media and web chat services. Use your personality and your excellent customer skills to deliver a memorable experience Ensure the information you record in company systems accurately reflects the communications you have with customers Make sure that advice you give is appropriate and relevant Produce a fantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual Be focused on personal productivity and contribute towards the departmental Service Level Agreements by meeting/exceeding all individual and team targets Work independently, within a framework, and make empowering decisions to deliver the right customer outcomes Be engaging and have an ability to build a rapport with customers, business partners and colleagues You will need to be a sympathetic individual with a good knowledge of customer needs. This will allow you to be able to provide an excellent service to Toyota's customers where the expectation is high. Skills & Experience : Excellent written and customer service skills is essential PC literate Ability to learn new systems & processes quickly and apply them accurately Common sense and open-minded approach to dealing with queries Be an ambassador for the customer's voice within the business To be confident with a customer-first mindset Have great listening skills and a high level of attention to detail in everything you do Have an enthusiasm for personal development goals Full job description available.
Job Description Customer Support - Deadline 14th November £30,000 £/Year Salary £30,000 Hybrid working (3 days per week in the office) Permanent ASAP start Near Epsom, Surrey (due to location own transport is beneficial) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays) TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC) Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work. The ideal candidate would have excellent interpersonal skills and strong attention to detail. It is also crucial that you have a strong work ethic but bring your sense of fun and enjoy contributing within a team. Key responsibilities: While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems. Respond to customer enquiries through multiple channels - these include inbound/outbound telephone communication, email, social media and web chat services. Use your personality and your excellent customer skills to deliver a memorable experience Ensure the information you record in company systems accurately reflects the communications you have with customers Make sure that advice you give is appropriate and relevant Produce a fantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual Be focused on personal productivity and contribute towards the departmental Service Level Agreements by meeting/exceeding all individual and team targets Work independently, within a framework, and make empowering decisions to deliver the right customer outcomes Be engaging and have an ability to build a rapport with customers, business partners and colleagues You will need to be a sympathetic individual with a good knowledge of customer needs. This will allow you to be able to provide an excellent service to Toyota's customers where the expectation is high. Skills & Experience : Excellent written and customer service skills is essential PC literate Ability to learn new systems & processes quickly and apply them accurately Common sense and open-minded approach to dealing with queries Be an ambassador for the customer's voice within the business To be confident with a customer-first mindset Have great listening skills and a high level of attention to detail in everything you do Have an enthusiasm for personal development goals Full job description available.
TLP Consultancy
Epsom, Surrey
Job Description Learning & Talent Coordinator £37,500 Permanent - Full Time Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC) Do you love creating great learning experiences and thrive when things are busy, fast-paced, and full of variety? If you're the kind of person who gets a buzz from making things happen, organising people, managing projects, and creating brilliant learning experiences, this could be your next great move. We're looking for an enthusiastic and confident Learning & Talent Development Coordinator to join our People Team. It's a fast-paced and rewarding role where you'll be right at the heart of everything, we do to help our people grow, from training and coaching to early careers development. No two days are the same, and you'll have the freedom to use your initiative, build strong relationships, and make a real impact. What You'll Be Doing Coordinate and manage all L&D activities - from E-learning and coaching to workshops and early careers programmes. Handle all logistics for training sessions (liaising with providers, rooms, materials, catering, and on-the-day support). Work closely with internal stakeholders to arrange mentors, panels, and development events. Track budgets, process purchase orders and invoices, and produce accurate reporting in Excel. Use the Learning Management System (Saba) to schedule, track, and report on training activity. Support the design and delivery of learning materials, E-learning modules, workshops, presentations, and guides. Help measure the impact of learning programmes and share insights with the team. What You'll Bring Solid experience in Learning & Development, ideally with exposure to coaching, facilitation, or delivering workshops. Confident communicator - able to present, influence, and build strong relationships. Excellent Excel and reporting skills; comfortable analysing and presenting data. Highly organised with exceptional attention to detail. Resilient, proactive, and calm under pressure in a busy environment. A genuine passion for helping others learn and develop. Essential Skills & Experience Strong administrative and organisational skills, with experience managing processes, scheduling, or coordinating projects. Some experience in Learning & Development, coaching, or facilitation - even if limited. Confident communicator, able to engage with colleagues and support learning experiences. Able to manage multiple priorities in a busy, fast-paced environment. Strong attention to detail and a proactive, positive attitude. Comfortable using Excel, data tracking, and digital tools. Ready to Take the Next Step? Full job description available.
Job Description Learning & Talent Coordinator £37,500 Permanent - Full Time Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC) Do you love creating great learning experiences and thrive when things are busy, fast-paced, and full of variety? If you're the kind of person who gets a buzz from making things happen, organising people, managing projects, and creating brilliant learning experiences, this could be your next great move. We're looking for an enthusiastic and confident Learning & Talent Development Coordinator to join our People Team. It's a fast-paced and rewarding role where you'll be right at the heart of everything, we do to help our people grow, from training and coaching to early careers development. No two days are the same, and you'll have the freedom to use your initiative, build strong relationships, and make a real impact. What You'll Be Doing Coordinate and manage all L&D activities - from E-learning and coaching to workshops and early careers programmes. Handle all logistics for training sessions (liaising with providers, rooms, materials, catering, and on-the-day support). Work closely with internal stakeholders to arrange mentors, panels, and development events. Track budgets, process purchase orders and invoices, and produce accurate reporting in Excel. Use the Learning Management System (Saba) to schedule, track, and report on training activity. Support the design and delivery of learning materials, E-learning modules, workshops, presentations, and guides. Help measure the impact of learning programmes and share insights with the team. What You'll Bring Solid experience in Learning & Development, ideally with exposure to coaching, facilitation, or delivering workshops. Confident communicator - able to present, influence, and build strong relationships. Excellent Excel and reporting skills; comfortable analysing and presenting data. Highly organised with exceptional attention to detail. Resilient, proactive, and calm under pressure in a busy environment. A genuine passion for helping others learn and develop. Essential Skills & Experience Strong administrative and organisational skills, with experience managing processes, scheduling, or coordinating projects. Some experience in Learning & Development, coaching, or facilitation - even if limited. Confident communicator, able to engage with colleagues and support learning experiences. Able to manage multiple priorities in a busy, fast-paced environment. Strong attention to detail and a proactive, positive attitude. Comfortable using Excel, data tracking, and digital tools. Ready to Take the Next Step? Full job description available.
TLP Consultancy
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
