Opus Perm

We are looking for a Deputy ICT Manager to support the ICT Manager in the day-to-day management of the ICT service and help ensure delivery of reliable, secure and efficient services across the organisation. This is a fantastic opportunity to be the key liaison between ICT and council service areas, ensuring that business needs are fully understood, prioritised, and translated into effective ICT solutions and improvements. You'll also play a key role in supporting the organisation's digital transformation and readiness for Local Government Reorganisation (LGR). Key Responsibilities: Support the ICT Manager in the leadership and management of the ICT team, including work allocation, performance monitoring, and service delivery oversight. Act as the ICT Manager's deputy in their absence, including representing ICT at internal and external meetings. Act as the main ICT contact for assigned service areas, developing a detailed understanding of their business processes, challenges, and priorities. Conduct business process reviews, capturing current ("as-is") and future ("to-be") states to identify opportunities for improvement, automation, or digitisation. Work closely with corporate transformation and programme teams to ensure ICT dependencies and requirements for LGR are clearly identified and managed. Support services in preparing for system, process, and data changes arising from LGR. Champion the effective use of the Microsoft technology stack (including Microsoft 365, Teams, SharePoint, Power Platform, and Azure) to enable smarter working and digital transformation. Work with ICT and service teams to develop and embed solutions that make best use of existing Microsoft capabilities before procuring third-party systems. Lead or support ICT-related projects through all stages of the project lifecycle, including planning, delivery, testing, and implementation. Act as a bridge between technical ICT staff and business users, ensuring clear and effective communication. What We're Looking For Essential Knowledge & Skills: Proven ICT management experience (ideally 3+ years) in a Business Analyst, Business Partner, or similar ICT-facing role. Local government experience desirable but not essential. Strong understanding of ICT systems, digital transformation, and business change. Must have the ability to make an immediate impact - supporting during a major digital transformation programme ( 1.5-2m investment over 24 months). Strong business analysis skills. Excellent stakeholder engagement and communication skills. Desirable Knowledge & Skills: Experience supporting ICT service delivery and management. Familiarity with Local Government Reorganisation or large-scale organisational change. Knowledge of ITIL principles or ICT service management frameworks. Understanding of data governance, information security, and digital transformation best practice. Professional certification in business analysis (e.g. BCS, IIBA) or project management (e.g. PRINCE2, Agile). What's in it for you? A competitive salary Generous annual leave, including office closure between Christmas and New Year Comprehensive benefits package, including discount schemes, cycle to work, online GP, and more Employee Assistance Programme, including access to counselling services A good work/life balance with an agile working environment Committed training programme and development opportunities Membership of the local government pension scheme

We are looking for a ICT Compliance Manager to play a key role in ensuring that the Council's ICT environment is well-documented, compliant, and aligned with best practice standards. This is a fantastic opportunity to join a supportive team during a major transformation programme, leading the creation, upkeep, and continuous improvement of ICT documentation - including policies, procedures, technical standards, and inventories - to support governance, assurance, and service development. The department is undergoing significant change and investment so this is a great time to get onboard. You will work closely with teams across the service area, coordinating record-keeping to ensure accurate, up-to-date information on ICT assets, risks, and compliance. This work will support ICT strategy, readiness for Local Government Reorganisation (LGR), and compliance with information governance, cyber security, and resilience requirements. Hybrid Working: (2 days/week in office) remote considered with bi-monthly visits. Key Responsibilities: Assist in drafting, reviewing, and maintaining ICT policies, procedures, and technical standards to ensure compliance with relevant legislation, frameworks, and best practices (e.g., ITIL, NCSC guidance). Work with ICT management to ensure all documents are current, approved, and clearly communicated. Maintain an organised and accessible ICT documentation library, ensuring consistency of format, terminology, and ownership. Implement processes for regular reviews and audits of documentation. Assist with maintaining an accurate and up-to-date asset register including records of applications, infrastructure, and hardware assets, including dependencies, integrations, and data flows. Support the identification and tracking of ICT risks, controls, and mitigations and work closely with the Corporate Governance team to ensure alignment with the Council's corporate risk framework. Collate evidence and documentation to support internal and external audits (e.g., PSN, cyber security, data protection, and business continuity reviews). Monitor compliance with ICT standards, policies, and procedures, escalating non-conformance as appropriate. What We're Looking For Essential Knowledge & Skills: Experience in ICT, compliance, or information governance roles within a complex technical environment. Strong writing, communication, and documentation skills with a keen attention to detail. Understanding of ICT infrastructure, applications, and service delivery models. Familiarity with ICT policy frameworks, standards, and risk management principles. Ability to translate technical concepts into clear, accessible documentation. Experience managing multiple documentation streams and maintaining version control. Desirable Knowledge & Skills: Experience in a local government or public sector ICT setting. Knowledge of ITIL, NCSC Cyber Assessment Framework, or similar. Understanding of data protection, cyber security, and information governance requirements. Experience using documentation and asset management tools (e.g., SharePoint, CMDBs). What's in it for you? A competitive salary Generous annual leave, including office closure between Christmas and New Year Comprehensive benefits package, including discount schemes, cycle to work, online GP, and more Employee Assistance Programme, including access to counselling services A good work/life balance with an agile working environment Committed training programme and development opportunities Membership of the local government pension scheme

Salary: 27,423 - 34,944 per annum Contract: Fixed term, 12 months Location: Hybrid - 3 days a week in office in Kings Lynn Town Centre We are seeking a Technical Support Officer to join our forward-thinking ICT team. This is a fantastic opportunity to work with modern technologies in a supportive, fast-paced environment where no two days are the same. A great time to join this organisation, as they are going through a fantastic time of change and growth. As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows 10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security standards. Graduates considered! Key Responsibilities Provide Tier 1 Service Desk support, logging and resolving incidents and service requests. Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange). Manage user accounts and permissions via Active Directory/Entra ID. Configure and deploy Windows 10/11 devices, including Intune-enrolled endpoints. Maintain ICT asset records and ensure accurate inventory management. Support the rollout of desktop applications and approved software. Assist with telephony systems, including Microsoft Teams Voice. Contribute to ICT improvement projects and knowledge base documentation. Escalate issues to senior ICT colleagues when required. What We're Looking For Essential Knowledge & Skills: Experience in ICT user support within a Service Desk environment OR a relevant degree, as the client will offer training Strong understanding of Microsoft 365 administration. Knowledge of Windows 10/11 operating systems. Experience with Active Directory/Entra ID. Awareness of cybersecurity best practices. Excellent communication, customer service, and problem-solving skills. Desirable Knowledge & Skills: Experience with Microsoft Intune or other device management systems. Familiarity with Microsoft Exchange administration. ICT-related qualifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator). Knowledge of Apple devices and telephony systems. Familiarity with ITIL principles and Service Desk processes.

Pay: 30,780.00- 40,209.00 per year Job Description: Salary: 30,780 - 40,209 per annum Contract: Fixed term, 12 months Location: Hybrid - Kings Lynn We are looking for a Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure. This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT projects. You'll also play a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient. Key Responsibilities Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices. Deliver first-line support for meeting room AV systems (Teams Rooms). Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and the wider Office suite. Support Teams Voice and telephony platforms. Assist with Active Directory/Entra ID administration, including user management and group policies. Help configure, patch, and monitor Windows servers. Manage endpoints using Intune or similar platforms. Maintain ICT asset registers and documentation. Collaborate on ICT infrastructure projects, supporting planning, testing, and deployment. Ensure compliance with cybersecurity best practices. What We're Looking For Essential Knowledge & Skills: Minimum 2 years' experience in ICT support or similar technical environment. Strong knowledge of Windows 10/11 operating systems. Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite). Familiarity with Active Directory/Entra ID. Awareness of cybersecurity best practices. Understanding of ICT infrastructure including servers, networks, and telephony. Excellent troubleshooting, communication, and documentation skills. Ability to work under pressure and meet deadlines. Desirable Knowledge & Skills: Experience with Intune and endpoint management. Familiarity with ITIL-based Service Desk processes. Experience maintaining ICT asset registers or CMDBs. Public sector or local government ICT experience. Ability to explain technical information clearly to non-technical users