Wolviston Management Services

Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations. The Role: Act as the first point of contact for IT support queries via ServiceNow Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V) Carry out basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence