Mobilus Limited

We are delighted to be working in partnership with one of the UK s leading retail businesses, home to well known high-street brands and employing over 6,000 people, across a growing estate of over 240 stores. This is a unique chance to shape the future of a new digital platform. As the sole Senior UX Designer, you will report to the Senior Product Manager and take ownership of the end-to-end strategy, leading design decisions and collaborating closely with engineering teams. Your work will ensure seamless customer experiences across our unified digital platform. Day to day, this will look like conceptualising user experiences for new product features and redesigning existing ones, turning feature requirements into user journeys and wireframes into clickable prototypes, building and maintaining the design system, leading the onboarding experimentation, conducting user engagement surveys, contributing to the maintenance of their UX personas, and conducting some usability testing and customer interviews. Key Responsibilities include: Conceptualise user experiences for new features and redesign existing ones. Transform feature requirements into user journeys and clickable prototypes. Build and maintain the design system. Lead onboarding experimentation and conduct user engagement surveys. Maintain UX personas and conduct usability testing and customer interviews. The Senior UX designer have at least 5+ years of experience in a B2C environment, with proven tenure in a standalone or leadership capacity. They must have worked to a product roadmap and shown end-to-end technical UX delivery in full. They will hold strong proficiency in designing for both web and mobile app products, as well as advanced expertise in Figma, including component libraries and design systems. They will possess strong grasp of UX research methods and the Double Diamond framework, as well as confidence in running user testing, discovery workshops, and stakeholder sessions. In addition, they will have worked with tools such as Hotjar, GA4, and Smartlook. Familiarity with front-end frameworks like React, HTML, and CSS is desirable, but not essential.

We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.