The Channel Recruiter

Job title: Group Lead Internal Auditor Location: Remote, UK & Ireland (Preference for candidates within commuting distance of our offices in Manchester, Reading, Nottingham, Ireland or Scotland) Occasional UK travel required expenses paid Salary: £45,000 £50,000 per annum Are you an experienced ISO auditor looking for an opportunity to shape and lead a group-wide audit function? Do you enjoy combining hands-on auditing with governance, oversight, and programme development? XMA are seeking a Group Lead Internal Auditor to take ownership of our internal audit programme across the business. This is a unique opportunity to play a pivotal role in strengthening governance, driving continuous improvement, and ensuring compliance across multiple standards and business units. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. The Role This is not purely a management position, nor is it solely a hands-on auditor role it's a blend of both. You'll be responsible for: Personally conducting the majority of internal audits across the Group Building, managing, and continuously developing the Internal Audit Programme from the ground up Coordinating and overseeing audit schedules across multiple business units and standards Managing and mentoring auditors, including the Risk & Compliance Specialist Providing governance and oversight across risk, compliance, and control frameworks Reporting audit findings to senior stakeholders and driving corrective actions and continuous improvement initiatives Ensuring the organisation remains audit-ready and maintains its ISO certifications What We're Looking For Essential: Proven experience conducting ISO audits and internal audits Strong experience with ISO 27001 (our most critical requirement) Experience building and implementing an audit programme from scratch Ability to operate strategically while remaining hands-on in delivering audits Strong stakeholder management and communication skills Experience within risk, governance, compliance, or assurance environments Additional ISO exposure is advantageous: ISO 9001 ISO 14001 ISO 45001 ISO 20000 Leadership Experience We're open to considering first-time managers . If you've led projects, mentored colleagues, or are ready to take the next step into people management, we'd love to hear from you. At XMA, we'll support your development through dedicated management training programmes and provide the tools and guidance needed to help you succeed as a leader. This is an exceptional opportunity for an experienced ISO Internal auditor who wants to combine hands-on auditing, programme leadership, and governance oversight while helping shape the future of compliance across the XMA Group. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job title: Internal Sales Executive Location: Nottingham (NG11 Hybrid work available) Salary: up to £30,000 p/a + up to £6,000 commission Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more We re looking for a commercially aware and organised Internal Sales Executive to join our IT Channel sales team. You ll support the smooth running of the sales function - managing quotes, processing orders and maintaining CRM accuracy - while also identifying opportunities to grow revenue within existing accounts through proactive outreach. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Internal Sales Representative Manage quotations and complex order processing Maintain CRM and pipeline accuracy Respond to inbound enquiries Conduct outbound calls into the install base Identify upsell and cross-sell opportunities Support vendor engagement and deal registrations We re looking for: Internal Sales Representative Experience in inside sales, B2B sales or sales support Comfortable in a target-driven environment Strong organisation and attention to detail Confident communicator (phone & email) IT Channel experience (desirable) If you re organised, commercially aware and ready to grow your career within a fast-moving tech environment - we d love to hear from you. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Business Development Manager Unified Communications & Technology Solutions Office Location: Worthing, West Sussex - Hybrid/ WFH Options £45,000+ Basic OTE £80,000+ Uncapped Commission Are you an experienced BDM with a background in telecommunications hardware and or unified communications? Are you looking to work for an experienced company and leading supplier of UC, Headsets, Handheld devices and solutions? An exciting opportunity has arisen for an ambitious and commercially driven Business Development Manager to join a fast-growing and highly successful technology business specialising in unified communications, headsets, and workplace technology solutions. This role offers the chance to join a well-established organisation with a strong reputation in the market, excellent staff retention, and significant opportunities for career progression. We are looking for someone who thrives in a sales environment, enjoys building relationships, and is motivated by developing new business opportunities while growing existing accounts. The Role As a Business Development Manager, you will be responsible for managing and developing a portfolio of existing accounts while proactively identifying and securing new business opportunities across commercial, enterprise, and public sector markets. You will play a key role in driving revenue growth through prospecting, relationship building, account development, and solution-based selling across a broad range of communications and technology products. This is a target-driven role focused on achieving and exceeding gross margin and gross profit objectives. Key Responsibilities Develop and grow existing customer accounts Identify and win new business opportunities Re-engage and develop lapsed accounts Build strong relationships with key decision-makers Manage the full sales cycle from initial contact through to close Upsell and cross-sell technology and communications solutions Consistently achieve and exceed sales targets Maintain accurate pipeline management and forecasting Deliver excellent customer service and account support What We re Looking For We are looking for an experinced Business Development Manager/ Sales Manager with a background selling communication hardware and unified communications (UC). You'll need knowledge of the market and the technology in order to achieve well in this role. Proven experience in business development, account management, or B2B sales Strong commercial awareness and negotiation skills A driven, motivated, and target-focused mindset Excellent communication and relationship-building abilities Confidence in prospecting and generating new business Positive attitude with a strong work ethic Ability to work effectively in a fast-paced sales environment Experience within telecommunications, IT, technology, or unified communications is advantageous but not essential What s On Offer Basic salary up to £45,000 Uncapped commission structure with realistic OTE of £80,000+ Ongoing training and professional development Clear progression opportunities into senior sales and strategic account roles Supportive and collaborative team environment Incentive programmes and performance rewards Long-term career opportunities within a growing business This is an excellent opportunity for a high-performing sales prof essional looking to join a successful and expanding organisation where hard work and results are genuinely rewarded. We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) and she will be happy to action your requests.

Job title: D365 Test, Release & Change Control Manager Location: Nottingham (Preferably onsite, but hybrid working available 3 days office) Salary: £60,000 - £80,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more XMA are looking for an experienced D365 Test, Release & Change Control Manager to oversee the Microsoft Dynamics 365 estate, covering both Customer Engagement (CE) and Finance & Supply Chain Management (F&SCM). The role will be responsible for release governance, testing coordination, and change control across critical business systems, ensuring all system changes are properly tested, documented, and deployed smoothly with minimal business disruption. This is an ideal opportunity for someone with experience in release management, testing, or change governance within enterprise environments. Join a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s they have grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. The Role: D365 Test, Release & Change Control Manager You ll be responsible for managing the end-to-end release lifecycle across the Microsoft Dynamics 365 estate, covering both Customer Engagement (CE) and Finance & Supply Chain Management (F&SCM). Key responsibilities will include: D365 Test, Release & Change Control Manager Owning and managing the D365 release calendar and deployment schedules Coordinating testing activities including SIT, UAT, regression, and smoke testing Managing change control processes, approvals, and release readiness Supporting go/no-go decision making for releases and deployments Coordinating releases across multiple environments including Dev, Test, UAT, Pre-Prod, and Production Managing defects, risks, dependencies, and post-release validation activities Producing and maintaining release documentation including test plans, release notes, RAID logs, and cutover plans Working closely with internal teams and external suppliers to ensure smooth delivery Driving continuous improvement across release and change processes What We re Looking For: D365 Test, Release & Change Control Manager We re looking for someone with strong coordination, governance, and stakeholder management experience within enterprise systems environments. Experience required: Experience managing releases, testing, or change control within enterprise applications Exposure to Microsoft Dynamics 365 environments (CE and/or F&SCM) Strong understanding of release governance and testing lifecycles Experience coordinating stakeholders across technical and business teams Experience managing defects, risks, dependencies, and release readiness Comfortable working within Agile and/or ITIL environments Strong organisational and communication skills Desirable experience: ERP/CRM transformation programmes Test automation exposure We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job title: Inside Sales Representative Location: Nottingham or St Albans Salary: £26,000 £30,000 + £6,000 commission Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program About the Role Are you ready to accelerate your career in tech sales? As an Inside Sales Representative at XMA, you ll be at the heart of our growth strategy - engaging clients, managing accounts, and driving revenue through phone, email, and digital platforms. No face-to-face meetings required - just your ability to build trust, educate, and advise in a fast-moving IT landscape. You ll work closely with vendors and distributors, delivering a polished, customer-centric experience while identifying new opportunities and guiding clients toward tailored solutions. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Inside Sales Representative Customer Engagement: Respond to inbound enquiries, conduct cadence meetings, and build strong stakeholder relationships. Proactive Sales: Drive new business through outreach, upselling, and vendor engagement. Sales Operations: Manage quoting, order processing (especially over £2,500), and ensure 95% quote-to-order conversion. Reporting: Maintain accurate CRM records and support BI-integrated reporting. Collaboration: Work cross-functionally with procurement, technical, and sales teams. Strategic Input: Stay informed on market trends and represent XMA professionally at events. What We re Looking For: Inside Sales Representative Essential: Level 3 qualifications (A-levels or equivalent) including English and Maths Proven success in sales and target-driven environments Strong communication and relationship-building skills Comfortable with lead qualification, outbound calls, and closing deals Familiarity with IT products (such as cloud services, networking, cybersecurity or hardware/software solutions) and sales processes Desirable: Degree in Business, Marketing, or IT Experience with VARs/MSPs and IT distribution models CRM proficiency and consultative selling skills Diagnosing client pain points and aligning solutions We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

JOB TITLE : Demand and Supply Planner Location: Kings Langley- Hybrid SALARY: £40,000-£45,000 BENEFITS: 10% Bonus, Healthcare, Pension, 25 days holiday We are one of the world s leading consumer electronics accessories and peripherals manufacturers. Based in Kings Langley, we are growing and now on the lookout for a Demand and Supply Planner. The role will see you responsible for the management and maintenance of the end-to-end planning for the EMEA business. Focusing on the strategic demand plan to drive the correct inventory signals for optimal supply to our EMEA customer base for your allocated Product Group Category. LOCATION: Kings Langley- 2-3 days a week About the role: Demand and Supply Planner You ll be primarily responsible for forecasting Demand requirements through sell-through analytics, customer forecast reviews, and channel inventory alignment. Managing the demand signals through analytics and collaborative reviews to ensure the forecasts are correct for the business. In addition, you ll be responsible for, but not limited to: - Working collaboratively with key stakeholders to define NPI launches, plan to united transition plan, and adjust forecasts to align to the agreed plans. Analysing market trends and commercial impacts to recommend demand plans to the Sales Leads. Participating fully in the EMEA S&OP (Sales and Operations Planning) process owning the forecasted demand for your responsible business units, while identifying opportunities to improve KPIs and improving the EMEA Supply Chain process and systems. Working closely with the BU leads, managing the demand signals of NPI launches and transitions to ensure the demand and cannibalization risks are being proactively communicated to key stakeholders for collaborative resolution. Executing appropriate purchase orders to maintain the demand signal you ve applied in the system. Prioritise tasks to meet critical business deadlines is essential About you: Demand and Supply Planner You must have proven ability to build, manage and maintain excellent relations with both internal and external stakeholders, and customers, while driving collaboration and maintaining high business performance. In addition, you will also have the following skills and experience: - Flexible and able to adapt quickly into a fast-paced environment Previous experience in Demand and Supply Planning with a minimum three years experience Solid organizational, analytical, and interpersonal skills including strong verbal and written communication skills Experience in Demand & Supply Planning tools, such as Oracle Cloud Planning Effective problem solving and analytical skills Mastery in communication to a wide range of stakeholders at varying levels Experience with an ERP system preferably Oracle We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests.