The Channel Recruiter

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems, pro-active when dealing with user issues Support users in the use of computer equipment by providing necessary training and advice Answer / respond to calls according to process and policy (including time limits), resolving directly wherever possible in a professional manner Adhere to other service management policies and processes relevant to the role, including change and release management, availability management and security management Act as a service representative for appointed service(s), in particular take responsibility for maximising Technical Analyst s ability to resolve incidents and requests for appointed services Assist with specified maintenance and operational procedures REQUIREMENTS: L1 Service Desk Analyst We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

JOB TITLE : On-Site Technical Analyst SALARY: £30,000 - £32,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you currently working as an Onsite Technical Analyst and looking for a new challenge? Are you currently working in a L2 Service Desk environment and looking to now work on a site helping people both remotely and face to face? Do you want to join a well established company and looking for your next move? If you answered yes to the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are looking for an Onsite Technical Analyst to join one of our customers onsite in London Victoria. Sitting in a team of 3, you will be dealing with all customer queries to do with any technical issues and be first point of contact on site. LOCATION : London Victoria SW1W JOB SPECIFICATION: On-site Technical Analyst This role is based at one of our customer sites, working as the first point of contact for all incidents and requests. You will be dealing with all walk-up related issues from our customers and also acting as a stand-alone helpdesk analyst for all phone and email requests. Your main duties will be the following: On-site Technical Analyst Being the first point of contact and dealing with all customer walk-ups for any IT related issues that occur on site. Logging all customer incidents and requests via our ticket system and resolving problems in line with service level agreements. Taking full ownership of all other helpdesk technical incidents received by phone or email. REQUIREMENTS: On-site Technical Analyst You will have at least 2 years experience within a technical role, specifically on a helpdesk or onsite customer facing. You will need to be competent and able to work with your own initiative to get resolutions to all technical queries on-site. Experience with an ITSM tools, Ivanti or Service Now. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) , we will be happy to action your requests.

JOB TITLE: Pricing Manager LOCATION: Nottingham (Hybrid work available) SALARY: up to £40,000 p/a BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We have a fantastic opportunity for a Pricing Manager. In this role, the Pricing Manager will be responsible for developing and implementing pricing strategies to maximise profitability and market share. This involves analysing market trends, assessing competitor pricing, and executing pricing catalogues within our systems. The ideal candidate will possess strong commercial & analytical skills, attention to detail, and the ability to work collaboratively across multiple departments. JOB SPECIFICATION: Pricing Manager The responsibilities include, but are not limited to: Managing daily pricing operations Working closely with product management, sales, and marketing teams to set optimal prices for new and existing products Developing and implementing pricing models that align with business objectives and market conditions Maintaining and updating pricing databases and systems to ensure accuracy and consistency Utilising advanced Excel functions and data analysis tools to interpret large datasets and extract actionable insights Preparing and presenting regular reports on pricing performance, including key metrics and KPIs Identifying and implementing process improvements to enhance pricing efficiency and effectiveness Pricing quality checks optimize methodology and expand quality checks Manage and maintain online and offline customer catalogues REQUIREMENTS: Pricing Manager We are looking for someone with experience of working in a similar data-led role, a pricing analyst or management role or a commercial analyst looking to move into something different. Other skills expected include: Proven expertise in managing and optimising complex pricing models Skilled in analysing pricing structures to assess effectiveness, with a demonstrated ability to make data-driven adjustments to enhance profitability and market competitiveness Strong analytical and quantitative skills with proficiency in data analysis and financial modelling Advanced proficiency in Excel; experience with pricing software and data visualisation tools (e.g MS Power BI) is preferred Excellent communication skills, with the ability to convey complex information clearly and concisely We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job title: Internal Account Manager Location: Hemel Hempstead (Hybrid work available) Salary: £32,000 £34,000 base, with OTE of £40,000 £45,000 Benefits: 25 days holiday, 1 day off for birthday, 3 life maintenance days, Collaborative culture, and many more! Are you confident, proactive, and passionate about customer success? We re looking for someone with experience in the IT distribution channel who thrives on building relationships, solving problems, and driving business growth. About the Role: Internal Account Manager This is a fantastic opportunity to join a fast-growing tech distributor in a role that blends customer support, account management, and business development. You ll be the first point of contact for customer queries, helping to deliver outstanding service while identifying opportunities to grow accounts and re-engage dormant clients. What You ll Be Doing: Internal Account Manager Customer Support : Responding to inbound queries via phone and email, providing timely and accurate information. Account Reactivation : Reaching out to dormant accounts to reignite interest and rebuild relationships. Business Development : Identifying new opportunities within existing accounts and across the reseller community. Relationship Building : Supporting tier 1 accounts and developing tier 2 accounts with potential for growth. Confident Communication : Presenting solutions clearly and persuasively to a range of stakeholders. What You ll Bring: Internal Account Manager Proven sales experience in the IT channel, ideally within an IT distributor (Vendor or Reseller experience will also be considered) A confident and engaging phone manner A proactive mindset and the ability to spot opportunities Strong organisational skills and attention to detail A collaborative attitude and willingness to learn

Job title: IT Sales Specialist (HP) Location: Reading (Hybrid work available) Salary: Up to £35,000 + Commission (up to £12,000) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Are you driven, motivated, and ready to make an impact? At XMA, we re not just hiring for skills we re hiring for attitude. We re looking for someone who s motivated, has a strong work ethic, and is keen to learn. If you re passionate about technology, eager to develop your expertise, and thrive in a collaborative, fast-paced environment, this is your opportunity to shine. Established in the 80's our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home. What You ll Do: HP Product Sales Specialist Be the go-to expert for HP products, services, pricing, and propositions. Support sales teams with HP Partner Portal navigation, bid pricing, and deal registrations. Engage directly with customers to promote the HP Client Ecosystem. Collaborate with HP and company account managers to win new business and grow existing accounts. Deliver internal training and stay up to date with HP product developments. Champion strategic HP programmes and initiatives. What We re Looking For: HP Product Sales Specialist Essential: Strong communication, negotiation, and customer engagement skills. Familiarity with partner portals and quoting tools. Educated to Level 3 (A Levels or equivalent). A proactive, motivated attitude and a strong work ethic. Desirable: Experience in IT or technology sales. Degree in Business, Marketing, IT, or Sales Management. HP/HPE certifications or willingness to obtain. CRM proficiency and understanding of HP s product ecosystem. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Job title: Inside Sales Representative Location: Nottingham or St Albans Salary: £26,000 £30,000 + £6,000 commission Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program About the Role Are you ready to accelerate your career in tech sales? As an Inside Sales Representative at XMA, you ll be at the heart of our growth strategy - engaging clients, managing accounts, and driving revenue through phone, email, and digital platforms. No face-to-face meetings required - just your ability to build trust, educate, and advise in a fast-moving IT landscape. You ll work closely with vendors and distributors, delivering a polished, customer-centric experience while identifying new opportunities and guiding clients toward tailored solutions. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Inside Sales Representative Customer Engagement: Respond to inbound enquiries, conduct cadence meetings, and build strong stakeholder relationships. Proactive Sales: Drive new business through outreach, upselling, and vendor engagement. Sales Operations: Manage quoting, order processing (especially over £2,500), and ensure 95% quote-to-order conversion. Reporting: Maintain accurate CRM records and support BI-integrated reporting. Collaboration: Work cross-functionally with procurement, technical, and sales teams. Strategic Input: Stay informed on market trends and represent XMA professionally at events. What We re Looking For: Inside Sales Representative Essential: Level 3 qualifications (A-levels or equivalent) including English and Maths Proven success in sales and target-driven environments Strong communication and relationship-building skills Comfortable with lead qualification, outbound calls, and closing deals Familiarity with IT products (such as cloud services, networking, cybersecurity or hardware/software solutions) and sales processes Desirable: Degree in Business, Marketing, or IT Experience with VARs/MSPs and IT distribution models CRM proficiency and consultative selling skills Diagnosing client pain points and aligning solutions We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

JOB TITLE : Demand and Supply Planner Location: Kings Langley- Hybrid SALARY: £40,000-£45,000 BENEFITS: 10% Bonus, Healthcare, Pension, 25 days holiday We are one of the world s leading consumer electronics accessories and peripherals manufacturers. Based in Kings Langley, we are growing and now on the lookout for a Demand and Supply Planner. The role will see you responsible for the management and maintenance of the end-to-end planning for the EMEA business. Focusing on the strategic demand plan to drive the correct inventory signals for optimal supply to our EMEA customer base for your allocated Product Group Category. LOCATION: Kings Langley- 2-3 days a week About the role: Demand and Supply Planner You ll be primarily responsible for forecasting Demand requirements through sell-through analytics, customer forecast reviews, and channel inventory alignment. Managing the demand signals through analytics and collaborative reviews to ensure the forecasts are correct for the business. In addition, you ll be responsible for, but not limited to: - Working collaboratively with key stakeholders to define NPI launches, plan to united transition plan, and adjust forecasts to align to the agreed plans. Analysing market trends and commercial impacts to recommend demand plans to the Sales Leads. Participating fully in the EMEA S&OP (Sales and Operations Planning) process owning the forecasted demand for your responsible business units, while identifying opportunities to improve KPIs and improving the EMEA Supply Chain process and systems. Working closely with the BU leads, managing the demand signals of NPI launches and transitions to ensure the demand and cannibalization risks are being proactively communicated to key stakeholders for collaborative resolution. Executing appropriate purchase orders to maintain the demand signal you ve applied in the system. Prioritise tasks to meet critical business deadlines is essential About you: Demand and Supply Planner You must have proven ability to build, manage and maintain excellent relations with both internal and external stakeholders, and customers, while driving collaboration and maintaining high business performance. In addition, you will also have the following skills and experience: - Flexible and able to adapt quickly into a fast-paced environment Previous experience in Demand and Supply Planning with a minimum three years experience Solid organizational, analytical, and interpersonal skills including strong verbal and written communication skills Experience in Demand & Supply Planning tools, such as Oracle Cloud Planning Effective problem solving and analytical skills Mastery in communication to a wide range of stakeholders at varying levels Experience with an ERP system preferably Oracle We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests.

Inside Sales Representative Solutions Appointment Specialist Location: Manchester Salary: £35,000 p/a Full time - Permanent Hybrid (Mon Thurs in-office, Fri WFH) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Are you a confident communicator with a knack for opening doors and sparking meaningful conversations? Do you thrive on engaging with senior decision-makers and creating opportunities that drive real business impact? A leading UK-based technology services provider is seeking an Inside Sales Representative (ISR) to join their dynamic Solutions team in Manchester. With a strong reputation for delivering innovative IT solutions across both public and private sectors, this organisation is known for its consultative approach and deep partnerships. What You ll Be Doing As an ISR, you ll play a pivotal role in expanding the company s footprint within existing customer accounts. Working closely with Account Managers and the Solutions team, your mission is to: Engage directly with C-suite executives and senior stakeholders. Book high-quality meetings that lead to strategic, solution-led conversations. Secure at least 5 qualified appointments per month involving key internal and external stakeholders. Collaborate on tailored outreach campaigns aligned with current go-to-market strategies. Maintain detailed records in the CRM and ensure smooth handovers to Account Managers. What We re Looking For 3 5 years experience in technical account management, pre-sales, or a similar role. Strong communication skills and confidence in speaking with senior executives. A proactive, results-driven mindset with a passion for customer success. Familiarity with CRM systems and a structured approach to pipeline management. A solid understanding of enterprise technology solutions and integration.

JOB TITLE : IT Support Team Leader SALARY: £28,000 -£32,000 p/a (DOE) Location: Livingston (Hybrid work available) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston Hybrid JOB SPECIFICATION: IT Support Team Leader You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-9pm, with an hour lunch. REQUIREMENTS: IT Support Team Leader Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Do you have IT Field Support experience? Do you like working client side and love solving IT issues? Are you currently an IT Field Engineer? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for an IT Field Engineer to join their team. With an innovative and forward-thinking culture, our client offers the chance to challenge a variety of exciting technologies within networking, storage, virtualisation and cybersecurity. As an IT Field Engineer, you will be tasked with delivering hands-on technical support to their clients throughout the Southeast. LOCATION: Cobham (HQ) - WORKING IN OXFORD JOB SPECIFICATION: IT Engineer Support experience with Microsoft server and desktop operating systems Ability to troubleshoot wired and wireless networks Knowledge of network security hardware and software including firewalls and anti-virus systems A full driving license and access to your own vehicle REQUIREMENTS: As an IT Field Engineer, you will possess a strong customer-focus and a logical approach to problem-solving. Excellent prioritization and planning skills are also key. Excellent general troubleshooting skills and experience as a customer-facing support engineer and/or analyst You will be provided with ongoing training, and our client will help you achieve industry-leading qualifications, making this an exceptional opportunity to enhance your prospects. OTHER INFORMATION