Verelogic

Technical Support Analyst - Tier 2 Location: Taunton / Hybrid (with occasional UK travel) Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:00 Overview: We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for someone with at least three years' experience in IT support who is confident handling escalated tickets, delivering projects, and acting as a technical point of contact for end-users. The position combines service desk responsibilities with site visits and cloud-focused project delivery, offering excellent scope for development. Key Responsibilities: Provide 2nd-line support remotely, over the phone, and on client sites. Manage and resolve escalated tickets across Microsoft 365, Azure, networks, and on-premises infrastructure. Administer Microsoft 365 environments, including Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Endpoint Manager, and related admin centres. Configure and secure Microsoft 365 tenants, applying security policies and best practice. Support Windows Server, desktop OS, and mobile device management via Intune. Carry out networking support including routers, firewalls, switches, TCP/IP, and DNS. Implement and support security protocols including DKIM, DMARC, and SPF. Contribute to cloud migration and upgrade projects, producing technical documentation and knowledge base articles. Act as an escalation point for Tier 1 analysts and provide mentoring when required. Skills & Experience Required: Minimum 3 years in a technical support or service desk role. Proven experience administering Microsoft 365 and Azure AD environments. Strong knowledge of Intune (device configuration, compliance, app deployment, and PowerShell scripting). Hands-on experience with cloud networking and security principles. Familiar with ticketing systems, SLAs, and ITIL processes. Excellent troubleshooting skills across desktop, server, and cloud environments. Ability to manage multiple clients and adapt quickly to different environments. Desirable: Microsoft certifications (e.g., MS-100, MS-101, AZ-900, MD-100/101). Experience in a managed service provider (MSP) environment. Windows Server (Apply online only administration. SharePoint site creation and permission management. Ideal Candidate: A strong communicator who enjoys problem-solving, thrives in a varied role, and is passionate about cloud technologies. You'll be flexible with travel when required, proactive in your learning, and confident in delivering high-quality IT support and project work.

Technical Support Analyst Tier 1 Location: Somerset / Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with user training, process documentation, and occasional onsite support. Key Responsibilities: Act as first point of contact via phone, email, or chat. Log, assign, and resolve support tickets, escalating where appropriate. Provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications. Carry out daily system checks and asset management tasks. Contribute to knowledge base documentation and process improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A-levels, BTEC, or IT-related qualifications. Microsoft 365 administration knowledge. Experience within a managed service provider (MSP).

Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.