Verelogic

Job Title: IT Site Supervisor Location: West London (On-site) Salary: Competitive plus large company benefits Hours: 9:00 am - 5:30 pm, Monday - Friday Role Overview To assist the Senior Operations and Management team with the day-to-day management of field and site-based IT engineers; acting as a point of escalation for issues and proactively driving efficiency and service improvements. The Site Supervisor role provides leadership to the team and plays an active part in the management and development of staff. Security clearance, or the willingness to apply for clearance, will be required for this role. Key Responsibilities Manage resources to ensure adequate cover is maintained to deliver existing support requirements within the allocated cost structure Conduct regular visits to regional sites where engineers are based Encourage and support personal development and training requirements for team members Work closely with the Field Delivery Manager and wider Management team to review and improve performance against contractual SLAs, operating within agreed KPI parameters Generate management information, including daily performance reports and contribution to daily and weekly reporting Act as the first point of escalation, managing issues directly and escalating to line management where required Monitor and manage customer SLAs on a daily basis Proactively identify opportunities for improvement both internally and externally Maintain personal and professional development in line with the evolving nature of the role, participating in relevant training activities Undertake duties, training and/or working hours as dictated by business requirements, consistent with the level of responsibility of the role Check and verify overtime and expenses in line with company guidelines Monitor and manage the quick win process within the team Actively participate in disciplinary processes where required Manage PDRs, sickness, annual leave and training requirements in line with business objectives Ensure all reports operate in line with company policies and procedures Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Respond to requests for information from line management in a timely manner Carry out any other reasonable requests from line management Work overtime when required Maintain familiarity with organisational policies, processes and responsibilities relevant to the role Be familiar with customer policies and processes where applicable Skills and Experience Always professional and presentable Full UK driving licence where required to perform the role (customer specific) Excellent customer-facing skills Ability to multitask, remain flexible and work effectively in a dynamic environment Proven ability to develop individuals and teams, fostering a culture of self-development Demonstrated experience leading teams through change while improving efficiency Strong communication skills, with the ability to engage effectively with engineers, managers and stakeholders Ability to understand detailed data and identify opportunities for improvement Sufficient technical knowledge to understand engineering support environments Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines Self-motivated with the ability to work unsupervised Holds or is able to obtain relevant technical certifications where required Demonstrates CompTIA A+ qualification or equivalent knowledge and experience Ability to work at height and undertake varied manual handling activities

AV Programmer Location East Midlands / North / South with some Hybrid working in line with role requirements Salary Package Competitive salary, large company benefits, a broad flexible benefits scheme + more Working Hours 9.00 am - 5.30 pm, Monday - Friday Overview Our client is seeking an experienced AV Programmer to join a well-established and growing organisation delivering high-quality audio-visual solutions. This is a great opportunity to secure long-term career stability and progression within a respected business that invests in its people, training, and professional development. We are proud to be supporting our client with this opportunity. Role Purpose The primary purpose of this role is to contribute to the successful delivery of AV installation projects by providing expert programming of integrated audio and video control systems. Working as a key member of the installation team, the AV Programmer will be responsible for developing, implementing, and testing bespoke control solutions to ensure seamless operation of AV equipment. This includes configuring and programming devices such as displays, audio processors, switchers, and control interfaces using platforms including Crestron, AMX, and Extron. The role requires a high level of technical proficiency, attention to detail, and a commitment to delivering reliable, intuitive systems that meet project specifications and enhance the end-user experience. Key Responsibilities Develop and write AV control code using AMX, Crestron, and/or Extron programming languages Program bespoke control systems tailored to project and client requirements Load compiled code onto completed AV systems and perform comprehensive functionality testing Upload source and compiled code to internal repositories for version control and documentation Diagnose and resolve system issues efficiently and effectively Collaborate with colleagues and third-party vendors to ensure seamless project delivery and customer satisfaction Maintain high standards of quality when working independently or as part of a team Demonstrate a positive, proactive approach to meeting and exceeding expectations Communicate clearly and professionally, both verbally and in writing Attend training courses to remain up to date with emerging technologies and solutions Skills and Experience Strong background delivering solutions for corporate and/or government clients Experience working collaboratively within multi-disciplinary project teams Familiarity with integrating AV systems into wider IT environments Ability to liaise confidently with senior-level clients, consultants, and project stakeholders Willingness to travel to client sites and project locations as required

Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.