IT Customer Account Manager - UK Software company in Guildford - to 50k per annum My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time. This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused. They have 28 days' holiday plus Bank Holidays! Paying up to 50k depending on experience! Main Responsibilities: Manage ticketing system for customer bugs, features and support. Critically evaluate incoming customer requests and communicate internally. New system features and regression testing. Customer systems training. Develop training material as required. Lead regular client meetings and support the acquisition of new customers. Liaise with customers to implement the company systems into their business. Customer onboarding and integrations. Create and proofread internal procedures and technical specification documentation. My client is looking for someone with the following skillset: Previous customer service experience - account management is a bonus Time management Organisation Excellent verbal and communication skills Experience with ticketing systems is a bonus This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world! If this is of interest, please apply!
28/10/2025
Full time
IT Customer Account Manager - UK Software company in Guildford - to 50k per annum My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time. This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused. They have 28 days' holiday plus Bank Holidays! Paying up to 50k depending on experience! Main Responsibilities: Manage ticketing system for customer bugs, features and support. Critically evaluate incoming customer requests and communicate internally. New system features and regression testing. Customer systems training. Develop training material as required. Lead regular client meetings and support the acquisition of new customers. Liaise with customers to implement the company systems into their business. Customer onboarding and integrations. Create and proofread internal procedures and technical specification documentation. My client is looking for someone with the following skillset: Previous customer service experience - account management is a bonus Time management Organisation Excellent verbal and communication skills Experience with ticketing systems is a bonus This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world! If this is of interest, please apply!
Returns Administrator 22,000 - 27,000 Guildford, Surrey (Central), Onsite 5 days a week Macbook; health care; pension; run club; soft drinks; fresh fruit; social events; and great coffee! This isn't your typical warehouse role. We're looking for a detail-driven, highly organised person who takes pride in accuracy and efficiency. If you're methodical, proactive, and enjoy creating order out of chaos, this could be the perfect next step for you. My client are a fast-growing e-commerce tech hardware supplier. We power the distribution of some of the biggest networking and smart home brands, shipping thousands of products each month through our own platform and major online channels. Our customers get next-day delivery, a smooth buying experience, and even a personal video of their order being packed. Why? Because we care about doing things properly, all the way through to the returns process. What you'll be doing You'll be at the heart of our returns operation, ensuring every product that comes back into the warehouse is processed quickly, accurately, and with care. You'll be responsible for: Logging, inspecting, and testing returned hardware Accurately updating return records in our system Identifying faults or damage and categorising returns appropriately Coordinating with our customer support team Organising replacements/refunds from our suppliers for faulty products Maintaining a tidy, well-organised returns area Spotting patterns or recurring issues and suggesting process improvements No previous experience in returns or distribution? No problem. If you've got the right mindset, we'll teach you everything you need to know. Benefits: Casual dress Company events Company pension Employee discount Private medical insurance Store discount The ability to commute to Guildford 5 days a week is a must. If you are interested, please apply.
09/10/2025
Full time
Returns Administrator 22,000 - 27,000 Guildford, Surrey (Central), Onsite 5 days a week Macbook; health care; pension; run club; soft drinks; fresh fruit; social events; and great coffee! This isn't your typical warehouse role. We're looking for a detail-driven, highly organised person who takes pride in accuracy and efficiency. If you're methodical, proactive, and enjoy creating order out of chaos, this could be the perfect next step for you. My client are a fast-growing e-commerce tech hardware supplier. We power the distribution of some of the biggest networking and smart home brands, shipping thousands of products each month through our own platform and major online channels. Our customers get next-day delivery, a smooth buying experience, and even a personal video of their order being packed. Why? Because we care about doing things properly, all the way through to the returns process. What you'll be doing You'll be at the heart of our returns operation, ensuring every product that comes back into the warehouse is processed quickly, accurately, and with care. You'll be responsible for: Logging, inspecting, and testing returned hardware Accurately updating return records in our system Identifying faults or damage and categorising returns appropriately Coordinating with our customer support team Organising replacements/refunds from our suppliers for faulty products Maintaining a tidy, well-organised returns area Spotting patterns or recurring issues and suggesting process improvements No previous experience in returns or distribution? No problem. If you've got the right mindset, we'll teach you everything you need to know. Benefits: Casual dress Company events Company pension Employee discount Private medical insurance Store discount The ability to commute to Guildford 5 days a week is a must. If you are interested, please apply.
Junior Customer Account Manager We're looking for an energetic, ambitious, and customer-focused Internal Account Manager to join our client in Guildford. If you're passionate about building lasting relationships, driving customer success, and growing accounts from within, this role is for you! What You'll Be Doing: Grow Existing Customer Accounts - Nurture, develop, and build relationships with our valued customers to maximise their potential Be a Trusted Advisor - Understand customer needs and challenges, proactively recommending solutions from our innovative product portfolio Drive Revenue Growth - Identify upsell and cross-sell opportunities to help customers get the most out of our product portfolio, taking a strategic approach to account growth Account Management - Manage a portfolio of reseller, installer, and system integrator accounts with regular check in calls, virtual meetings, and occasional visits Proactively Engage Through Sales Calls - Carry out regular, value-driven sales calls to understand evolving customer needs, present tailored solutions, and strengthen long-term partnerships. What You'll Bring to the Team: Great People Skills Motivation & Ambition Clear & Impactful Communicator Exceptional Organisation & Ownership My client are a fast-growing, software-driven distributor of high performance WiFi and Smart Automation products. We supply resellers, installers, and system integrators across the UK. Our team is agile, entrepreneurial, and thrives on helping customers stay ahead of the curve with cutting-edge tech solutions. If you're excited to grow an existing business, build lasting relationships, and be part of a winning team, we want to hear from you! Pay: 22,000.00- 28,000.00 per year Benefits: Company pension Flexitime Free parking Health & wellbeing programme On-site parking Store discount This role is 5 days a week in the office in Central Guildford. Please apply to learn more!
09/10/2025
Full time
Junior Customer Account Manager We're looking for an energetic, ambitious, and customer-focused Internal Account Manager to join our client in Guildford. If you're passionate about building lasting relationships, driving customer success, and growing accounts from within, this role is for you! What You'll Be Doing: Grow Existing Customer Accounts - Nurture, develop, and build relationships with our valued customers to maximise their potential Be a Trusted Advisor - Understand customer needs and challenges, proactively recommending solutions from our innovative product portfolio Drive Revenue Growth - Identify upsell and cross-sell opportunities to help customers get the most out of our product portfolio, taking a strategic approach to account growth Account Management - Manage a portfolio of reseller, installer, and system integrator accounts with regular check in calls, virtual meetings, and occasional visits Proactively Engage Through Sales Calls - Carry out regular, value-driven sales calls to understand evolving customer needs, present tailored solutions, and strengthen long-term partnerships. What You'll Bring to the Team: Great People Skills Motivation & Ambition Clear & Impactful Communicator Exceptional Organisation & Ownership My client are a fast-growing, software-driven distributor of high performance WiFi and Smart Automation products. We supply resellers, installers, and system integrators across the UK. Our team is agile, entrepreneurial, and thrives on helping customers stay ahead of the curve with cutting-edge tech solutions. If you're excited to grow an existing business, build lasting relationships, and be part of a winning team, we want to hear from you! Pay: 22,000.00- 28,000.00 per year Benefits: Company pension Flexitime Free parking Health & wellbeing programme On-site parking Store discount This role is 5 days a week in the office in Central Guildford. Please apply to learn more!
Product Marketing Assistant 22,000 - 27,000 Guildford, Surrey (Central) Macbook; health care; pension; run club; soft drinks; fresh fruit; social events; and great coffee! We're looking for someone organised, detail-oriented, and curious; someone who enjoys keeping things running smoothly behind the scenes while helping great products reach the right customers. If you're methodical, fast-learning, and ready to take ownership, this could be the perfect next step for you. My Client are a fast-growing e-commerce WiFi tech hardware supplier. Who power the distribution of some of the biggest networking and smart home brands, shipping thousands of products each month through our own platform and major online channels. What you'll be doing You'll play a key role in keeping our online product catalogue accurate, engaging, and competitive. Working closely with our operations and marketing teams, you'll make sure customers can find the right products quickly and easily. Your responsibilities will include: Creating and maintaining accurate, optimised product listings Writing clear, engaging product descriptions that reflect our brand voice and support SEO Monitoring product search results and improving visibility through better tagging and content Compiling and maintaining competitor pricing databases to support commercial decisions Reviewing listings for consistency, accuracy, and presentation quality Assisting with digital marketing activity to ensure our products perform well across platforms Every day will bring new products, new challenges, and new opportunities to make things run smoother and smarter. Benefits: Casual dress Company events Company pension Employee discount Private medical insurance Store discount Ability to commute to Central Guildford is a MUST! Please apply to learn more!
09/10/2025
Full time
Product Marketing Assistant 22,000 - 27,000 Guildford, Surrey (Central) Macbook; health care; pension; run club; soft drinks; fresh fruit; social events; and great coffee! We're looking for someone organised, detail-oriented, and curious; someone who enjoys keeping things running smoothly behind the scenes while helping great products reach the right customers. If you're methodical, fast-learning, and ready to take ownership, this could be the perfect next step for you. My Client are a fast-growing e-commerce WiFi tech hardware supplier. Who power the distribution of some of the biggest networking and smart home brands, shipping thousands of products each month through our own platform and major online channels. What you'll be doing You'll play a key role in keeping our online product catalogue accurate, engaging, and competitive. Working closely with our operations and marketing teams, you'll make sure customers can find the right products quickly and easily. Your responsibilities will include: Creating and maintaining accurate, optimised product listings Writing clear, engaging product descriptions that reflect our brand voice and support SEO Monitoring product search results and improving visibility through better tagging and content Compiling and maintaining competitor pricing databases to support commercial decisions Reviewing listings for consistency, accuracy, and presentation quality Assisting with digital marketing activity to ensure our products perform well across platforms Every day will bring new products, new challenges, and new opportunities to make things run smoother and smarter. Benefits: Casual dress Company events Company pension Employee discount Private medical insurance Store discount Ability to commute to Central Guildford is a MUST! Please apply to learn more!
IT Infrastructure Engineer Mostly in-office working in Whiteley, Hampshire Stratospherec are proud to be working with a fantastic UK SaaS Fintech company whose IT systems are revolutionising the UK finance, retail and commerce industries. Due to their sustained and continued growth they are looking to expand their IT Infrastructure team by hiring an Infrastructure Engineer with a strong Wintel and IT Infrastructure background. They have a number of large IT projects for the next 24 months including automating their IT Infrastructure deployments so they are looking for an experienced IT Engineer who has an interest in automation as well - no previous automation experience necessary. This role will mainly focused to in new IT project work, with some limited BAU work as well. They are looking for an Infrastructure Engineer with an interest in using automation tools to streamline infrastructure deployment, management and monitoring, combined with a background in administering and building new IT infrastructures and improvements in IT systems from previous projects is going to be vital for this role. Any background in Datacentre relocation or migration would be useful as well in this role Role Responsibilities: Infrastructure: Maintain and enhance IT infrastructure, including VMware ESXi, Microsoft Windows Server environments, and Network Monitoring and networking components. There is some minimal work supporting AWS/Linux server infrastructure as well. Ensure system reliability, scalability, and performance through proactive monitoring and automation. Maintain and improve local network environments, including Dell servers and Dell switch configurations. Strong technical expertise in Microsoft Active Directory (AD), Windows Server environments, and authentication solutions. Plan for scalability, redundancy, and high availability to support future growth. IT Security & Compliance: Ensure compliance with security and regulatory standards, including PCI DSS, Cyber Essentials+, DORA, and ISO 27001. Implement and enforce security best practices across infrastructure automation and cloud environments. Maintain accurate compliance documentation, including PCI DSS scope records and security policies. Secure high-value and high-risk data, such as cardholder (PCI) and personally identifiable information (PII). Cloud & Automation (these tools and skills will be taught): Implement and manage Infrastructure as Code (IaC) for cloud and on-premises environments. Learn how to automate configuration management, infrastructure provisioning, and application deployment. Configure and maintain authentication solutions (SSO, SAML, Entra Connect). Develop and manage automation solutions to streamline infrastructure deployment, management, and monitoring. Implement and optimize automation tools such as Azure DevOps (or other CI/CD pipelines), Terraform, Node-Red, and Packer. Deploy and manage monitoring tools (Zabbix, SolarWinds SentryOne, and other network/database monitoring solutions). Ensure secure cloud infrastructure management across Azure and AWS environments. Experience & Skills: It will be useful to have some of the following skills and experience: Strong expertise in defining, delivering, and supporting robust, resilient, and secure enterprise infrastructure. Experience with IT audits and compliance frameworks such as CIS, PCI DSS, Cyber Essentials, NIST, ISO 27001. An understanding of network security and compliance in regulated environments. Strong networking knowledge (LAN, WAN, DNS, DHCP, VPN, TCP/IP). Proficiency in firewall and load balancer technologies for secure environments. Hands-on experience with virtualization platforms (VMware, Citrix Xen) and backup solutions (Veeam or similar). Experience with monitoring tools (SolarWinds SentryOne, Zabbix etc.). Excellent problem-solving, communication, and documentation skills. Some familiarity with financial services regulations and compliance (PCI DSS, GDPR, DORA) would be useful but is not essential. Desirable (but not required) experience: Some interest in learning and using automation tools such as Azure DevOps, Terraform, Node-Red, Packer. Proven ability to secure high-value data (PCI cardholder data, PII) and implement security best practices. Scripting and automation skills (PowerShell, Python, Bash, or similar). Ability to design, implement, and maintain CI/CD pipelines for infrastructure automation. Some experience managing cloud environments (Azure, AWS). This is an exciting new role for a growing IT Infrastructure team, within a successful and growing SaaS company, so if you are looking for an exciting challenging IT Systems and automation role, then please apply with your CV for immediate interview. Please note we can only consider local candidates and with full UK Passports or settled status visas or indefinite leave to remain visas
02/10/2025
Full time
IT Infrastructure Engineer Mostly in-office working in Whiteley, Hampshire Stratospherec are proud to be working with a fantastic UK SaaS Fintech company whose IT systems are revolutionising the UK finance, retail and commerce industries. Due to their sustained and continued growth they are looking to expand their IT Infrastructure team by hiring an Infrastructure Engineer with a strong Wintel and IT Infrastructure background. They have a number of large IT projects for the next 24 months including automating their IT Infrastructure deployments so they are looking for an experienced IT Engineer who has an interest in automation as well - no previous automation experience necessary. This role will mainly focused to in new IT project work, with some limited BAU work as well. They are looking for an Infrastructure Engineer with an interest in using automation tools to streamline infrastructure deployment, management and monitoring, combined with a background in administering and building new IT infrastructures and improvements in IT systems from previous projects is going to be vital for this role. Any background in Datacentre relocation or migration would be useful as well in this role Role Responsibilities: Infrastructure: Maintain and enhance IT infrastructure, including VMware ESXi, Microsoft Windows Server environments, and Network Monitoring and networking components. There is some minimal work supporting AWS/Linux server infrastructure as well. Ensure system reliability, scalability, and performance through proactive monitoring and automation. Maintain and improve local network environments, including Dell servers and Dell switch configurations. Strong technical expertise in Microsoft Active Directory (AD), Windows Server environments, and authentication solutions. Plan for scalability, redundancy, and high availability to support future growth. IT Security & Compliance: Ensure compliance with security and regulatory standards, including PCI DSS, Cyber Essentials+, DORA, and ISO 27001. Implement and enforce security best practices across infrastructure automation and cloud environments. Maintain accurate compliance documentation, including PCI DSS scope records and security policies. Secure high-value and high-risk data, such as cardholder (PCI) and personally identifiable information (PII). Cloud & Automation (these tools and skills will be taught): Implement and manage Infrastructure as Code (IaC) for cloud and on-premises environments. Learn how to automate configuration management, infrastructure provisioning, and application deployment. Configure and maintain authentication solutions (SSO, SAML, Entra Connect). Develop and manage automation solutions to streamline infrastructure deployment, management, and monitoring. Implement and optimize automation tools such as Azure DevOps (or other CI/CD pipelines), Terraform, Node-Red, and Packer. Deploy and manage monitoring tools (Zabbix, SolarWinds SentryOne, and other network/database monitoring solutions). Ensure secure cloud infrastructure management across Azure and AWS environments. Experience & Skills: It will be useful to have some of the following skills and experience: Strong expertise in defining, delivering, and supporting robust, resilient, and secure enterprise infrastructure. Experience with IT audits and compliance frameworks such as CIS, PCI DSS, Cyber Essentials, NIST, ISO 27001. An understanding of network security and compliance in regulated environments. Strong networking knowledge (LAN, WAN, DNS, DHCP, VPN, TCP/IP). Proficiency in firewall and load balancer technologies for secure environments. Hands-on experience with virtualization platforms (VMware, Citrix Xen) and backup solutions (Veeam or similar). Experience with monitoring tools (SolarWinds SentryOne, Zabbix etc.). Excellent problem-solving, communication, and documentation skills. Some familiarity with financial services regulations and compliance (PCI DSS, GDPR, DORA) would be useful but is not essential. Desirable (but not required) experience: Some interest in learning and using automation tools such as Azure DevOps, Terraform, Node-Red, Packer. Proven ability to secure high-value data (PCI cardholder data, PII) and implement security best practices. Scripting and automation skills (PowerShell, Python, Bash, or similar). Ability to design, implement, and maintain CI/CD pipelines for infrastructure automation. Some experience managing cloud environments (Azure, AWS). This is an exciting new role for a growing IT Infrastructure team, within a successful and growing SaaS company, so if you are looking for an exciting challenging IT Systems and automation role, then please apply with your CV for immediate interview. Please note we can only consider local candidates and with full UK Passports or settled status visas or indefinite leave to remain visas
Web Developer Skills in PHP, Laravel, WordPress, HTML, CSS, MySQL In office role in Worthing We are delighted to be recruiting for one of the UK's top independent Digital Agencies with a long track record of designing and developing innovative and cutting edge web, mobile and digital applications for companies across the UK and Europe. We are looking for a mid-level Web Developer with skills in PHP, Laravel and MySQL to work on a number of new projects for their clients. The ideal candidate is a creative problem solver who will work in coordination with cross-functional teams to design and develop new digital, web and mobile applications. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects. This company have an impressive portfolio of clients and they have a dynamic culture and a strong family feel among their team members. We are looking for a Web Developer who is a problem solver, has a passion for creating compelling applications and who considers the whole product when developing solutions Skills: It would be useful to have core skills in most of the following: PHP Laravel or similar framework experience HTML5, CSS3 JavaScript or TypeScript and a framework (React, Vue or similar) WordPress knowledge GitHub or Gitlab Apache Other useful skills: PHP Software Developer being able to clearly demonstrate Solr, ElasticSearch or other Lucene based enterprise search engines Experience with Agile methodologies Solr, ElasticSearch or other Lucene based enterprise search engines MySQL, MariaDB or similar SQL database Linux and MacOS Understanding of CI/CD and DevOps Experience in cloud based development and deployment - AWS ideally Responsibilities: Maintaining and developing web applications Working on client projects to design and develop cutting edge PHP & Laravel websites, mobile apps and digital products Work alongside Development, Design, QA and Product Management members of the team Learning new technologies & trends Coaching and mentoring junior team members when and where appropriate Personal Qualities: A love of developing amazing software, with a clear focus on outcomes. Exhibit a passion for digital excellence and bring it every day. A self-starter who is happy to create a vision and own the delivery. Ability to work quickly and flexibly, with the mental agility to make good decisions and embed learning amongst team. A natural collaborator who enjoys working with clients and internal teams. Willing to embrace all aspects of working in a growing business, from strategic thinking to creating processes and training guides. This is a fantastic job opportunity for an ambitious individual with a strong background in Web Development to further their career with a successful digital agency, which has a rich history, an exciting future and continues to go from strength to strength. Candidates should be able to show and discuss projects they have worked on. Please send your CV for immediate interview
26/08/2025
Full time
Web Developer Skills in PHP, Laravel, WordPress, HTML, CSS, MySQL In office role in Worthing We are delighted to be recruiting for one of the UK's top independent Digital Agencies with a long track record of designing and developing innovative and cutting edge web, mobile and digital applications for companies across the UK and Europe. We are looking for a mid-level Web Developer with skills in PHP, Laravel and MySQL to work on a number of new projects for their clients. The ideal candidate is a creative problem solver who will work in coordination with cross-functional teams to design and develop new digital, web and mobile applications. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects. This company have an impressive portfolio of clients and they have a dynamic culture and a strong family feel among their team members. We are looking for a Web Developer who is a problem solver, has a passion for creating compelling applications and who considers the whole product when developing solutions Skills: It would be useful to have core skills in most of the following: PHP Laravel or similar framework experience HTML5, CSS3 JavaScript or TypeScript and a framework (React, Vue or similar) WordPress knowledge GitHub or Gitlab Apache Other useful skills: PHP Software Developer being able to clearly demonstrate Solr, ElasticSearch or other Lucene based enterprise search engines Experience with Agile methodologies Solr, ElasticSearch or other Lucene based enterprise search engines MySQL, MariaDB or similar SQL database Linux and MacOS Understanding of CI/CD and DevOps Experience in cloud based development and deployment - AWS ideally Responsibilities: Maintaining and developing web applications Working on client projects to design and develop cutting edge PHP & Laravel websites, mobile apps and digital products Work alongside Development, Design, QA and Product Management members of the team Learning new technologies & trends Coaching and mentoring junior team members when and where appropriate Personal Qualities: A love of developing amazing software, with a clear focus on outcomes. Exhibit a passion for digital excellence and bring it every day. A self-starter who is happy to create a vision and own the delivery. Ability to work quickly and flexibly, with the mental agility to make good decisions and embed learning amongst team. A natural collaborator who enjoys working with clients and internal teams. Willing to embrace all aspects of working in a growing business, from strategic thinking to creating processes and training guides. This is a fantastic job opportunity for an ambitious individual with a strong background in Web Development to further their career with a successful digital agency, which has a rich history, an exciting future and continues to go from strength to strength. Candidates should be able to show and discuss projects they have worked on. Please send your CV for immediate interview
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