Technical Support Supervisor &#(phone number removed); 4 days onsite in Cheshire / 1 day remote Are you a hands-on technical specialist who enjoys supporting and developing others? This is an opportunity to step into a supervisory role where you ll combine strong technical expertise with coaching, mentoring and team coordination. You ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role You ll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently and communicated clearly across the business. Alongside this, you ll play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues and ensuring they are resolved within agreed service levels. What you ll be doing Acting as the go-to escalation point for technical issues across desktop and infrastructure Supporting and coordinating a team of service desk engineers Coaching and mentoring team members to improve performance and service delivery Managing and prioritising workloads to ensure SLAs are consistently met Communicating clearly with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience at all times What they re looking for Strong technical background across Microsoft environments (Windows, Active Directory, Exchange) Experience supporting desktop environments and troubleshooting complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication skills, with the ability to build rapport at all levels Confident stakeholder management skills A personable, approachable style with a genuine interest in supporting others Experience coaching, mentoring or informally leading others Someone who can inspire, motivate and bring energy to a team Why this role? This is a great opportunity for someone looking to step into, or further develop, a supervisory position while remaining close to the technology. You ll have the chance to influence how the service desk operates, develop others, and make a real impact on both team performance and customer experience. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy
15/04/2026
Full time
Technical Support Supervisor &#(phone number removed); 4 days onsite in Cheshire / 1 day remote Are you a hands-on technical specialist who enjoys supporting and developing others? This is an opportunity to step into a supervisory role where you ll combine strong technical expertise with coaching, mentoring and team coordination. You ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role You ll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently and communicated clearly across the business. Alongside this, you ll play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues and ensuring they are resolved within agreed service levels. What you ll be doing Acting as the go-to escalation point for technical issues across desktop and infrastructure Supporting and coordinating a team of service desk engineers Coaching and mentoring team members to improve performance and service delivery Managing and prioritising workloads to ensure SLAs are consistently met Communicating clearly with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience at all times What they re looking for Strong technical background across Microsoft environments (Windows, Active Directory, Exchange) Experience supporting desktop environments and troubleshooting complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication skills, with the ability to build rapport at all levels Confident stakeholder management skills A personable, approachable style with a genuine interest in supporting others Experience coaching, mentoring or informally leading others Someone who can inspire, motivate and bring energy to a team Why this role? This is a great opportunity for someone looking to step into, or further develop, a supervisory position while remaining close to the technology. You ll have the chance to influence how the service desk operates, develop others, and make a real impact on both team performance and customer experience. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy
Data Engineer Remote (UK) 1 2 days per month in the South Manchester area. Up to £46,000 + flexibility for standout candidates If you re a Data Engineer who wants more than just maintaining pipelines, this is a chance to shape something from the ground up . This role sits at the heart of a business investing heavily in its data capability. They re moving away from reactive reporting towards a modern, insight-led platform and they need someone who wants to be part of that journey, not just observe it. The Opportunity You ll join at a pivotal moment. The current data platform is being rebuilt, transitioning from legacy and mixed approaches into a modern, cloud-first architecture built on Azure Synapse and a medallion (bronze silver gold) design. This isn t a keep the lights on role. You ll be: Designing and building scalable data pipelines from scratch Shaping how data is structured, governed, and used across the business Influencing technical direction and bringing in better ways of working Helping the organisation move towards predictive and insight-driven decision making You ll have genuine ownership and the space to challenge existing approaches and introduce best practice. What You ll Be Doing Building and optimising data pipelines using Azure Synapse (pipelines and notebooks) Writing and maintaining robust SQL, including complex stored procedures Designing and implementing modern data warehouse architecture (medallion model) Ensuring data quality, validation, and reliability across the platform Integrating data from APIs and multiple internal sources Collaborating with stakeholders to turn data into something genuinely useful What We re Looking For You don t need to tick every box, but there are a few things that really matter: Must-have: Strong SQL skills, including writing advanced stored procedures Hands-on experience with Azure Synapse (pipelines and notebooks) Experience building or working within modern data warehouse architectures Ability to get up and running quickly without heavy onboarding Nice to have: Python, PySpark or Spark experience Exposure to APIs and external data integration Experience working in evolving or transforming data environments Most importantly, you ll be someone who : Wants to improve and evolve things, not just maintain them Is comfortable challenging existing approaches constructively Enjoys solving problems and taking ownership Why This Role? There are plenty of Data Engineer roles out there. This one stands out because of the impact and trajectory . Build, not maintain genuine opportunity to shape a modern data platform Influence your ideas and approach will matter from day one Growth strong focus on learning, with access to training and new technologies Variety a mix of engineering, problem-solving, and collaboration Flexibility remote-first, with occasional in-person team time You ll also be joining a team that values curiosity, improvement, and doing things properly rather than just quickly. Location & Flexibility Remote-first role across the UK 1 2 days per month in the Manchester area Open to candidates across the North West, and beyond A Note on Fit This role won t suit someone looking for routine, maintenance-only work. It will suit someone who wants to: Build Improve Challenge And leave things better than they found them If you re looking for a role where you can genuinely influence a data platform and grow with it, this is well worth a conversation. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy
14/04/2026
Full time
Data Engineer Remote (UK) 1 2 days per month in the South Manchester area. Up to £46,000 + flexibility for standout candidates If you re a Data Engineer who wants more than just maintaining pipelines, this is a chance to shape something from the ground up . This role sits at the heart of a business investing heavily in its data capability. They re moving away from reactive reporting towards a modern, insight-led platform and they need someone who wants to be part of that journey, not just observe it. The Opportunity You ll join at a pivotal moment. The current data platform is being rebuilt, transitioning from legacy and mixed approaches into a modern, cloud-first architecture built on Azure Synapse and a medallion (bronze silver gold) design. This isn t a keep the lights on role. You ll be: Designing and building scalable data pipelines from scratch Shaping how data is structured, governed, and used across the business Influencing technical direction and bringing in better ways of working Helping the organisation move towards predictive and insight-driven decision making You ll have genuine ownership and the space to challenge existing approaches and introduce best practice. What You ll Be Doing Building and optimising data pipelines using Azure Synapse (pipelines and notebooks) Writing and maintaining robust SQL, including complex stored procedures Designing and implementing modern data warehouse architecture (medallion model) Ensuring data quality, validation, and reliability across the platform Integrating data from APIs and multiple internal sources Collaborating with stakeholders to turn data into something genuinely useful What We re Looking For You don t need to tick every box, but there are a few things that really matter: Must-have: Strong SQL skills, including writing advanced stored procedures Hands-on experience with Azure Synapse (pipelines and notebooks) Experience building or working within modern data warehouse architectures Ability to get up and running quickly without heavy onboarding Nice to have: Python, PySpark or Spark experience Exposure to APIs and external data integration Experience working in evolving or transforming data environments Most importantly, you ll be someone who : Wants to improve and evolve things, not just maintain them Is comfortable challenging existing approaches constructively Enjoys solving problems and taking ownership Why This Role? There are plenty of Data Engineer roles out there. This one stands out because of the impact and trajectory . Build, not maintain genuine opportunity to shape a modern data platform Influence your ideas and approach will matter from day one Growth strong focus on learning, with access to training and new technologies Variety a mix of engineering, problem-solving, and collaboration Flexibility remote-first, with occasional in-person team time You ll also be joining a team that values curiosity, improvement, and doing things properly rather than just quickly. Location & Flexibility Remote-first role across the UK 1 2 days per month in the Manchester area Open to candidates across the North West, and beyond A Note on Fit This role won t suit someone looking for routine, maintenance-only work. It will suit someone who wants to: Build Improve Challenge And leave things better than they found them If you re looking for a role where you can genuinely influence a data platform and grow with it, this is well worth a conversation. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy
Head of Business Systems Up to £70k Remote (occasional travel) Social care Shape systems that genuinely improve people s lives. Our client, a values-led organisation in the adult social care sector, is undergoing an ambitious period of transformation. Following significant transformation over the past year, the organisation is now entering the next phase of growth, including major systems change and a strong focus on digital maturity. They are now seeking a Head of Business Systems to provide strategic leadership across their business-critical platforms and lead a talented systems team through this exciting journey. This is not a hands-on technical role. Instead, it s a senior, people-focused leadership position for someone who understands how systems, data and users come together to enable great care, confident staff and strong governance. What You ll Be Doing Own and deliver the systems strategy, ensuring platforms are scalable, secure and aligned to organisational priorities Lead and develop specialist systems teams, creating clarity, collaboration and momentum Oversee a complex portfolio of systems spanning workforce management, learning, care planning, finance and CRM Ensure systems are well governed, secure and efficient, with clear access controls, configurations and automated workflows Act as a trusted partner to senior leaders, translating business needs into practical system solutions Champion user experience, change management and adoption, ensuring people feel confident and supported through change Play a key role in selecting and shaping new platforms, working strategically with suppliers and internal stakeholders Take a big-picture view of integrations, ensuring systems work together rather than in silos Collaborate closely with data colleagues to understand and manage the downstream impact of systems change Support future-focused initiatives, including exploration of AI and emerging technologies Why This Role? Influence systems used by thousands of frontline care staff Lead transformation at a time when digital change really matters Work with a progressive, non-hierarchical leadership team Join an organisation where technology is seen as an enabler of better care, not just an IT function Play a visible role in improving quality, compliance and outcomes across services What We re Looking For Proven experience in a senior systems or business systems leadership role Strong track record of delivering systems strategy and complex change Experience with SaaS platforms, integrations and automation Understanding of governance, compliance and data security (especially valuable in regulated environments) Excellent stakeholder engagement and communication skills A leadership style that is collaborative, pragmatic and people-centred Background in care, health, housing, charity or similarly values-led environments preferred This is a fantastic opportunity where you can make a real difference, improving systems in a way that directly supports carers and helps them focus on delivering better care. Please apply now and we'll be in touch shortly :) Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Head of Business Systems Up to £70k Remote (occasional travel) Social care Shape systems that genuinely improve people s lives. Our client, a values-led organisation in the adult social care sector, is undergoing an ambitious period of transformation. Following significant transformation over the past year, the organisation is now entering the next phase of growth, including major systems change and a strong focus on digital maturity. They are now seeking a Head of Business Systems to provide strategic leadership across their business-critical platforms and lead a talented systems team through this exciting journey. This is not a hands-on technical role. Instead, it s a senior, people-focused leadership position for someone who understands how systems, data and users come together to enable great care, confident staff and strong governance. What You ll Be Doing Own and deliver the systems strategy, ensuring platforms are scalable, secure and aligned to organisational priorities Lead and develop specialist systems teams, creating clarity, collaboration and momentum Oversee a complex portfolio of systems spanning workforce management, learning, care planning, finance and CRM Ensure systems are well governed, secure and efficient, with clear access controls, configurations and automated workflows Act as a trusted partner to senior leaders, translating business needs into practical system solutions Champion user experience, change management and adoption, ensuring people feel confident and supported through change Play a key role in selecting and shaping new platforms, working strategically with suppliers and internal stakeholders Take a big-picture view of integrations, ensuring systems work together rather than in silos Collaborate closely with data colleagues to understand and manage the downstream impact of systems change Support future-focused initiatives, including exploration of AI and emerging technologies Why This Role? Influence systems used by thousands of frontline care staff Lead transformation at a time when digital change really matters Work with a progressive, non-hierarchical leadership team Join an organisation where technology is seen as an enabler of better care, not just an IT function Play a visible role in improving quality, compliance and outcomes across services What We re Looking For Proven experience in a senior systems or business systems leadership role Strong track record of delivering systems strategy and complex change Experience with SaaS platforms, integrations and automation Understanding of governance, compliance and data security (especially valuable in regulated environments) Excellent stakeholder engagement and communication skills A leadership style that is collaborative, pragmatic and people-centred Background in care, health, housing, charity or similarly values-led environments preferred This is a fantastic opportunity where you can make a real difference, improving systems in a way that directly supports carers and helps them focus on delivering better care. Please apply now and we'll be in touch shortly :) Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Infrastructure Manager Manchester Salary up to £62,000 Office-based for the first 3 to 6 months, then hybrid with 2 days onsite If you re an Infrastructure Manager who still likes to stay close to the tech, but knows your real value is in building, guiding, and elevating a team, this could be exactly the move you ve been waiting for. This isn t a turnaround job. You won t be walking into chaos or cleaning up someone else s mess. Instead, you re stepping into a well-structured, cloud-first environment, leading a capable team, and helping a global business continue to evolve the right way. Why this role stands out A modern, cloud-led setup with minimal legacy baggage Less firefighting, more impactful work A small, skilled team that s already performing well You re here to lead and develop, not rebuild Meaningful project work, especially around cloud migrations and integrating newly acquired businesses A global organisation (UK, US, Australia, New Zealand and more) with around 400 users International exposure without unnecessary complexity A culture built on trust and autonomy You ll be given the space to lead, not micromanaged Some genuinely unique perks Optional on-call rota for additional earnings What you ll be doing This is a hands-on leadership role within a lean team structure. You ll sit close enough to the tech to stay sharp, while owning the bigger picture. Day to day, you ll be: Leading and supporting a multi-level support team (1st to 3rd line) Owning escalations and ensuring issues are resolved properly, not just quickly Driving infrastructure projects, particularly cloud migrations and business integrations Working with stakeholders across multiple regions and time zones Continuously improving the environment rather than just maintaining it There s plenty happening new acquisitions, ongoing migrations, and constant opportunities to modernise. You won t be short of challenges, but they re the right kind. The tech landscape This is a cloud-first environment, not one weighed down by legacy infrastructure. You ll be working across: Microsoft 365 ecosystem including Entra ID / Azure AD and Intune Azure infrastructure and services Cloud telephony platforms such as 8x8 Modern endpoint management and device provisioning Backup, disaster recovery, and business continuity planning Migration of inherited on-prem systems into the cloud There is some legacy from acquisitions, but the direction is clear: simplify, modernise, and move forward. What they re looking for This role sits right at the intersection of technical capability and people leadership. You ll need to bring: Proven experience leading infrastructure or support teams Confidence in managing people, including the difficult conversations A strong technical background in cloud-first environments The ability to stay hands-on when needed and lead from the front Experience delivering projects, ideally including migrations or acquisitions Strong communication skills and a collaborative, approachable style If you re highly technical but prefer to stay in the background, this probably isn t the right fit. This role needs someone visible, engaged, and influential. Why this role is open The current Infrastructure Manager is retiring. This is a planned transition, not a reactive hire. You ll be stepping into a function that s already working and given the opportunity to take it further. The bottom line If you re looking for a role where you can stay technical, lead a good team, influence real change, and operate in a grown-up, trust-based environment, then this is well worth a conversation. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy
30/03/2026
Full time
Infrastructure Manager Manchester Salary up to £62,000 Office-based for the first 3 to 6 months, then hybrid with 2 days onsite If you re an Infrastructure Manager who still likes to stay close to the tech, but knows your real value is in building, guiding, and elevating a team, this could be exactly the move you ve been waiting for. This isn t a turnaround job. You won t be walking into chaos or cleaning up someone else s mess. Instead, you re stepping into a well-structured, cloud-first environment, leading a capable team, and helping a global business continue to evolve the right way. Why this role stands out A modern, cloud-led setup with minimal legacy baggage Less firefighting, more impactful work A small, skilled team that s already performing well You re here to lead and develop, not rebuild Meaningful project work, especially around cloud migrations and integrating newly acquired businesses A global organisation (UK, US, Australia, New Zealand and more) with around 400 users International exposure without unnecessary complexity A culture built on trust and autonomy You ll be given the space to lead, not micromanaged Some genuinely unique perks Optional on-call rota for additional earnings What you ll be doing This is a hands-on leadership role within a lean team structure. You ll sit close enough to the tech to stay sharp, while owning the bigger picture. Day to day, you ll be: Leading and supporting a multi-level support team (1st to 3rd line) Owning escalations and ensuring issues are resolved properly, not just quickly Driving infrastructure projects, particularly cloud migrations and business integrations Working with stakeholders across multiple regions and time zones Continuously improving the environment rather than just maintaining it There s plenty happening new acquisitions, ongoing migrations, and constant opportunities to modernise. You won t be short of challenges, but they re the right kind. The tech landscape This is a cloud-first environment, not one weighed down by legacy infrastructure. You ll be working across: Microsoft 365 ecosystem including Entra ID / Azure AD and Intune Azure infrastructure and services Cloud telephony platforms such as 8x8 Modern endpoint management and device provisioning Backup, disaster recovery, and business continuity planning Migration of inherited on-prem systems into the cloud There is some legacy from acquisitions, but the direction is clear: simplify, modernise, and move forward. What they re looking for This role sits right at the intersection of technical capability and people leadership. You ll need to bring: Proven experience leading infrastructure or support teams Confidence in managing people, including the difficult conversations A strong technical background in cloud-first environments The ability to stay hands-on when needed and lead from the front Experience delivering projects, ideally including migrations or acquisitions Strong communication skills and a collaborative, approachable style If you re highly technical but prefer to stay in the background, this probably isn t the right fit. This role needs someone visible, engaged, and influential. Why this role is open The current Infrastructure Manager is retiring. This is a planned transition, not a reactive hire. You ll be stepping into a function that s already working and given the opportunity to take it further. The bottom line If you re looking for a role where you can stay technical, lead a good team, influence real change, and operate in a grown-up, trust-based environment, then this is well worth a conversation. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy
1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
03/10/2025
Full time
1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Interim Business Analyst Location: Cheadle, Cheshire (Hybrid) Day Rate: £275 £300 per day Duration: 3 months (with possible extension) IR35: Likely Outside IR35 (to be confirmed) We are seeking an experienced Business Analyst to join the UK team of a leading of a leading international organisation. Our client is an equal opportunity employer, they celebrate diversity and are committed to creating an inclusive environment for all employees. This is an interim role for an initial 3-month engagement, with strong potential for extension as the organisation embarks on a number of exciting transformation initiatives. The successful candidate will work across a variety of projects, including ERP upgrades, implementation of a new middle-office management system, data projects, and finance/operations enhancements. You will play a key role in capturing requirements, shaping solutions, and ensuring successful delivery alongside colleagues, technical teams, and stakeholders. Key Responsibilities: Gather, document, and prioritise business requirements through stakeholder engagement, workshops, and interviews. Map and analyse current processes, identifying areas for improvement and efficiency. Work closely with finance and operations teams to design and improve workflows, including authorisation and approval processes. Support data-focused initiatives, including the expansion of the organisation s data lake and enabling automatic customer report generation. Collaborate with development teams to ensure requirements are translated into effective solutions. Produce clear and concise documentation, including requirement specifications, user stories, and acceptance criteria. Facilitate workshops and stakeholder meetings, acting as a bridge between business and technical teams. Support User Acceptance Testing (UAT), ensuring solutions meet business needs. Contribute to change management activities to help embed new systems, processes, and tools. Provide data analysis and reporting to support informed decision-making. Key Skills & Experience: Proven experience as a Business Analyst within complex, multi-stakeholder environments. Strong understanding of the project lifecycle and experience across both business and IT change initiatives. Experience in finance and operations functions, ideally within ERP and workflow-related projects. Excellent stakeholder management and communication skills, with the ability to manage expectations and build collaborative relationships. Solid experience in requirements gathering, process mapping, documentation, and supporting solution design. Familiarity with data projects and working with development teams on process and reporting improvements. Experience supporting UAT and embedding new systems/processes. A proactive, detail-oriented approach with strong problem-solving skills. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
02/10/2025
Contractor
Interim Business Analyst Location: Cheadle, Cheshire (Hybrid) Day Rate: £275 £300 per day Duration: 3 months (with possible extension) IR35: Likely Outside IR35 (to be confirmed) We are seeking an experienced Business Analyst to join the UK team of a leading of a leading international organisation. Our client is an equal opportunity employer, they celebrate diversity and are committed to creating an inclusive environment for all employees. This is an interim role for an initial 3-month engagement, with strong potential for extension as the organisation embarks on a number of exciting transformation initiatives. The successful candidate will work across a variety of projects, including ERP upgrades, implementation of a new middle-office management system, data projects, and finance/operations enhancements. You will play a key role in capturing requirements, shaping solutions, and ensuring successful delivery alongside colleagues, technical teams, and stakeholders. Key Responsibilities: Gather, document, and prioritise business requirements through stakeholder engagement, workshops, and interviews. Map and analyse current processes, identifying areas for improvement and efficiency. Work closely with finance and operations teams to design and improve workflows, including authorisation and approval processes. Support data-focused initiatives, including the expansion of the organisation s data lake and enabling automatic customer report generation. Collaborate with development teams to ensure requirements are translated into effective solutions. Produce clear and concise documentation, including requirement specifications, user stories, and acceptance criteria. Facilitate workshops and stakeholder meetings, acting as a bridge between business and technical teams. Support User Acceptance Testing (UAT), ensuring solutions meet business needs. Contribute to change management activities to help embed new systems, processes, and tools. Provide data analysis and reporting to support informed decision-making. Key Skills & Experience: Proven experience as a Business Analyst within complex, multi-stakeholder environments. Strong understanding of the project lifecycle and experience across both business and IT change initiatives. Experience in finance and operations functions, ideally within ERP and workflow-related projects. Excellent stakeholder management and communication skills, with the ability to manage expectations and build collaborative relationships. Solid experience in requirements gathering, process mapping, documentation, and supporting solution design. Familiarity with data projects and working with development teams on process and reporting improvements. Experience supporting UAT and embedding new systems/processes. A proactive, detail-oriented approach with strong problem-solving skills. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Cheshire Up to £50k Excellent benefits Hybrid Are you great with numbers, highly organised, and ready to make an impact in a global business? We re looking for a proactive PMO Analyst to join the Group PMO team of a leading international organisation. This newly created role is perfect for someone who enjoys working across finance and governance, with the chance to shape processes and improve project visibility at group level. What you ll be doing Tracking and reconciling project costs, ensuring accuracy of CAPEX vs OPEX allocations. Partnering with Finance on accruals, forecasts, and P&L reporting. Producing high-quality Steering Committee packs by pulling together data from multiple teams. Supporting project governance, frameworks, and stage gate documentation. Helping to improve and embed new processes across the PMO. What we re looking for Strong financial and analytical skills, with solid Excel knowledge (pivot tables, lookups, reporting). Experience in a PMO, finance analyst, or cost analyst role. Confidence working with stakeholders across Finance, Governance, and Project teams. Organised, detail-driven, and comfortable handling multiple priorities. Why join? Excellent benefits and progression opportunities. Hybrid working (2 3 days on-site). Chance to influence and improve cost/governance frameworks from the ground up. Exposure to senior leadership and group-wide projects, including opportunities to travel to their European head office. If you re looking for a role where numbers meet projects, and where you can make a real difference to how a global brand runs its initiatives, then we d love to hear from you. Please apply and I ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
02/10/2025
Full time
Cheshire Up to £50k Excellent benefits Hybrid Are you great with numbers, highly organised, and ready to make an impact in a global business? We re looking for a proactive PMO Analyst to join the Group PMO team of a leading international organisation. This newly created role is perfect for someone who enjoys working across finance and governance, with the chance to shape processes and improve project visibility at group level. What you ll be doing Tracking and reconciling project costs, ensuring accuracy of CAPEX vs OPEX allocations. Partnering with Finance on accruals, forecasts, and P&L reporting. Producing high-quality Steering Committee packs by pulling together data from multiple teams. Supporting project governance, frameworks, and stage gate documentation. Helping to improve and embed new processes across the PMO. What we re looking for Strong financial and analytical skills, with solid Excel knowledge (pivot tables, lookups, reporting). Experience in a PMO, finance analyst, or cost analyst role. Confidence working with stakeholders across Finance, Governance, and Project teams. Organised, detail-driven, and comfortable handling multiple priorities. Why join? Excellent benefits and progression opportunities. Hybrid working (2 3 days on-site). Chance to influence and improve cost/governance frameworks from the ground up. Exposure to senior leadership and group-wide projects, including opportunities to travel to their European head office. If you re looking for a role where numbers meet projects, and where you can make a real difference to how a global brand runs its initiatives, then we d love to hear from you. Please apply and I ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
IT Technical Analyst Derbyshire c 45,000 Are you an experienced IT professional looking for a hands-on role where you can make a real impact? Our client, a well-established organisation is seeking a proactive IT Technical Analyst to take ownership of their IT infrastructure, service delivery, and projects. This is a varied and dynamic role where you ll be instrumental in ensuring operational excellence, driving continuous improvement, and enhancing IT performance across the business. The Role As IT Technical Analyst, you will: Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption. Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management. Develop and implement IT operations strategies that support wider business objectives. Manage IT infrastructure, including Windows Server, SQL, virtualisation platforms, networking, and cloud services. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Establish effective monitoring, reporting, and KPI tracking to identify and implement service improvements. Lead IT projects such as system upgrades, infrastructure enhancements, and service optimisation initiatives. Manage relationships with external vendors and IT service providers. Key Requirements 5+ years experience in IT operations. Strong expertise in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITIL certification. Cisco Networking (e.g. CCNA). Microsoft certifications. What s on Offer? Salary: Up to £45,000 Career progression opportunities within a growing, established company. Great benefits A hands-on role with real responsibility, where you ll directly influence IT operations and business success. If you are a driven and experienced IT Operations Engineer ready for your next challenge, we d love to hear from you. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
01/10/2025
Full time
IT Technical Analyst Derbyshire c 45,000 Are you an experienced IT professional looking for a hands-on role where you can make a real impact? Our client, a well-established organisation is seeking a proactive IT Technical Analyst to take ownership of their IT infrastructure, service delivery, and projects. This is a varied and dynamic role where you ll be instrumental in ensuring operational excellence, driving continuous improvement, and enhancing IT performance across the business. The Role As IT Technical Analyst, you will: Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption. Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management. Develop and implement IT operations strategies that support wider business objectives. Manage IT infrastructure, including Windows Server, SQL, virtualisation platforms, networking, and cloud services. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Establish effective monitoring, reporting, and KPI tracking to identify and implement service improvements. Lead IT projects such as system upgrades, infrastructure enhancements, and service optimisation initiatives. Manage relationships with external vendors and IT service providers. Key Requirements 5+ years experience in IT operations. Strong expertise in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITIL certification. Cisco Networking (e.g. CCNA). Microsoft certifications. What s on Offer? Salary: Up to £45,000 Career progression opportunities within a growing, established company. Great benefits A hands-on role with real responsibility, where you ll directly influence IT operations and business success. If you are a driven and experienced IT Operations Engineer ready for your next challenge, we d love to hear from you. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
