Our global SaaS Client are now seeking a Data Analyst to join their team with a focus on customer retention. This role is a unique opportunity to transform reporting, build behavioural analytics, and work across the whole ecosystem lifecycle. This is a hybrid role (2/3 days week) for 13 months with potential to extend. Responsibilities Building robust data foundations: Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions Build data capabilities that work consistently across multiple regions and countries differences). Developing actionable dashboards & reporting: Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics. Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies. Translate findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions, and reduce escalations. Advancing AI-native analytics: Leverage Gen AI tools to automate recurring insight generation Enabling experimentation & continuous improvement: Support A/B testing and digital experience evaluations Influencing strategy through storytelling: Communicate insights and trends clearly and persuasively to technical and non-technical stakeholders Experience 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains Proficiency in SQL for data extraction, transformation, and pipeline development Experience with dashboarding and visualization tools (Tableau, Qlik, or similar) Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes Experience with Python or R for advanced analytics, automation, or experimentation Knowledge of statistical methods and experimentation (A/B testing) preferred Machine learning and Generative AI experience is a plus Proven ability to communicate analytical findings in clear, actionable narratives for both technical and non-technical audiences Proactive and growth-oriented mindset you identify opportunities for innovation rather than just responding to problems Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
28/05/2026
Contractor
Our global SaaS Client are now seeking a Data Analyst to join their team with a focus on customer retention. This role is a unique opportunity to transform reporting, build behavioural analytics, and work across the whole ecosystem lifecycle. This is a hybrid role (2/3 days week) for 13 months with potential to extend. Responsibilities Building robust data foundations: Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions Build data capabilities that work consistently across multiple regions and countries differences). Developing actionable dashboards & reporting: Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics. Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies. Translate findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions, and reduce escalations. Advancing AI-native analytics: Leverage Gen AI tools to automate recurring insight generation Enabling experimentation & continuous improvement: Support A/B testing and digital experience evaluations Influencing strategy through storytelling: Communicate insights and trends clearly and persuasively to technical and non-technical stakeholders Experience 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains Proficiency in SQL for data extraction, transformation, and pipeline development Experience with dashboarding and visualization tools (Tableau, Qlik, or similar) Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes Experience with Python or R for advanced analytics, automation, or experimentation Knowledge of statistical methods and experimentation (A/B testing) preferred Machine learning and Generative AI experience is a plus Proven ability to communicate analytical findings in clear, actionable narratives for both technical and non-technical audiences Proactive and growth-oriented mindset you identify opportunities for innovation rather than just responding to problems Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
Our client is a global SaaS type company who are now seeking a Sales Operations Data Analyst based at their impressive UK headquarters in central London. This is a 3-6 month contract, hybrid, with 3 days a week in the office. You will be supporting their EMEA business working directly with their sales and marketing teams. Duties Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue generating activities. Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes. Support experimentation on Growth & Retention success by analyzing and reporting on A/B testing. Present findings and insights to business stakeholders and executives in a clear and concise manner. Skills High proficiency in SQL, Excel. Proven experience in building dashboards in Tableau and Qliksense (or similar reporting tools). Experience with A/B testing methodologies and analysis. 3+ years of relevant experience working with web and call centre data. Ability to manage time effectively and prioritize tasks to meet project deadlines. Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
01/05/2026
Contractor
Our client is a global SaaS type company who are now seeking a Sales Operations Data Analyst based at their impressive UK headquarters in central London. This is a 3-6 month contract, hybrid, with 3 days a week in the office. You will be supporting their EMEA business working directly with their sales and marketing teams. Duties Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue generating activities. Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes. Support experimentation on Growth & Retention success by analyzing and reporting on A/B testing. Present findings and insights to business stakeholders and executives in a clear and concise manner. Skills High proficiency in SQL, Excel. Proven experience in building dashboards in Tableau and Qliksense (or similar reporting tools). Experience with A/B testing methodologies and analysis. 3+ years of relevant experience working with web and call centre data. Ability to manage time effectively and prioritize tasks to meet project deadlines. Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
Our client is a global SaaS type company who are now seeking a BI Reporting Analyst based at their impressive UK headquarters in central London. This is a 12 month contract, hybrid, with 3 days a week in their offices. You will be supporting their EMEA business working directly with their sales and marketing teams, Duties Prepare sales reports and dashboards using Salesforce, MS Excel.(Tableau, or Qlikview is considered a plus.) Audit data and reconcile when discrepancies are identified. Automation skills would prove very useful. Help in implementing new features and process enhancements. Liaise with Marketing to manage campaigns and deliver campaign leads to sales. Experience: 5 years of experience with Salesforce administration and strong Excel skills (pivot tables, vlookup, match, index, and complex nested formulas). SQL, Tableau, and Alteryx are highly desirable. Excellent communications and project management skills. Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
01/05/2026
Contractor
Our client is a global SaaS type company who are now seeking a BI Reporting Analyst based at their impressive UK headquarters in central London. This is a 12 month contract, hybrid, with 3 days a week in their offices. You will be supporting their EMEA business working directly with their sales and marketing teams, Duties Prepare sales reports and dashboards using Salesforce, MS Excel.(Tableau, or Qlikview is considered a plus.) Audit data and reconcile when discrepancies are identified. Automation skills would prove very useful. Help in implementing new features and process enhancements. Liaise with Marketing to manage campaigns and deliver campaign leads to sales. Experience: 5 years of experience with Salesforce administration and strong Excel skills (pivot tables, vlookup, match, index, and complex nested formulas). SQL, Tableau, and Alteryx are highly desirable. Excellent communications and project management skills. Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site
03/10/2025
Contractor
Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site
