Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site
05/09/2025
Contractor
Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Data Analyst to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success / Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site
02/09/2025
Contractor
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Data Analyst to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success / Business Analysis or similar role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking a Business Data Analyst with a technical degree in Econometrics, Mathematics , Statistics or relevant quantitative field. This will be a 12 month contract on a hybrid basis based in their stunning offices in central London. You with be involved in analysing Business performance and campaign effectiveness utilising various analytical tools. Skills 2+ years experience as a Marketing Analyst or similar role. Knowledge of SQL, Salesforce, Tableau would prove very useful Maths /Stats or relevant degree Benefits Long contract Global company Free breakfast on site
01/09/2025
Contractor
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking a Business Data Analyst with a technical degree in Econometrics, Mathematics , Statistics or relevant quantitative field. This will be a 12 month contract on a hybrid basis based in their stunning offices in central London. You with be involved in analysing Business performance and campaign effectiveness utilising various analytical tools. Skills 2+ years experience as a Marketing Analyst or similar role. Knowledge of SQL, Salesforce, Tableau would prove very useful Maths /Stats or relevant degree Benefits Long contract Global company Free breakfast on site
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