Vocative Consulting

Head of Product - Remote role (based in the UK) - £85K + bonus - £100K+ package - Permanent role An excellent opportunity to join a SaaS vendor in a senior management position, taking responsibility for Product and playing a key part in the development both of the core product and of the business as a whole. Day to day, you will own the roadmap for the company's product set. You'll pull together market research, customer research, input from sales teams, and be responsible for validation and origination of product ideas. Essentially, you'll provide the glue between sales, compliance and governance, technology and customer success teams, to own the customer journey and identify and prioritise features which enhance the product and secure customers. You'll need experience in hands on Product Owner and Manager roles; you will be closely involved in the detail of the work, and will have two Product Owners reporting to you as part of the role. You'll need to be able to make decisions and justify them, balancing competing priorities and aims and working closely with senior colleagues. In particular you'll need experience working in payments; specific knowledge of BACS and Direct Debits in particular will be essential, and experience with Cards would be valuable; that experience might have been gained in a software vendor, payments provider, or end user (perhaps a retailer), or another setting, but experience of the payments space is vital. The role is permanent, and can be done remotely from anywhere in the UK. You'll need to have an existing Right To Work in the UK. It will pay around £85K base with an OTE of £100K+ - for more details please contact Justin Sleep with a copy of your resume.

Head of Support - SaaS Vendor - Permanent role - UK Remote role - £(Apply online only)K An excellent opportunity to join a well established SaaS vendor and take responsibility for their customer facing application support teams. You'll be responsible for day to day management of BAU support; working with users and stakeholders to identify commercial needs, track metrics and deliver effective and fast paced support. You'll also be responsible for reshaping the support function to ensure that it is structured to meet the needs of customers; you'll have the opportunity to design the service from the ground up and restructure teams and approach to deliver demonstrable improvements in service and capability. You'll need to be able to demonstrate previous experience of running support teams, and having worked in a SaaS vendor in a similar role. Experience with ServiceNow or similar would be a significant advantage, as would running change programmes as well as delivering BAU services. The role is remote; you'll need to be able to be in the office in the Midlands on occasion so a UK base is essential (and you must have the right to work in the UK). It will pay around £90-110K base. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.

Contract Business Analyst - Contract Length: 6 months - Rate: Up to £600 per day (outside IR35, subject to assessment) - Location: Bristol (hybrid 50:50) Overview We are seeking an experienced Business Analyst to support the analysis, design, and delivery of business system improvements across the organisation. The role will focus on requirements gathering, systems transformation, and the design of new business solutions, working closely with stakeholders, suppliers, and project teams. Key Responsibilities Gather, analyse, and document business and system requirements across multiple stakeholders Work with finance and operational teams, ideally with strong involvement in Sage 50 and W orkbooks Analyse existing business systems and processes, identifying gaps and opportunities for improvement Support the design and architecture of new systems and system integrations Translate business requirements into clear functional specifications for technical teams and suppliers Actively support business transformation initiatives , ensuring solutions align with strategic objectives Provide project support, including planning, tracking, and delivery activities Manage and engage stakeholders at all levels, ensuring clear communication and alignment Liaise with third-party vendors and manage supplier relationships , deliverables, and expectations Support testing, validation, and implementation of new systems and process changes Skills & Experience Required Proven experience working as a Business Analyst in complex environments Strong hands-on experience with Sage 50 and financial W orkbooks would be ideal Solid background in business systems analysis and transformation projects Demonstrated expertise in requirements gathering , documentation, and process mapping Experience contributing to or architecting new systems or system enhancements Good understanding of project management principles and delivery frameworks Strong stakeholder management skills, with the ability to influence and challenge constructively Experience working with and managing external suppliers Excellent communication skills, both written and verbal Desirable Experience working in finance-led or ERP-related transformation projects Familiarity with system integration and data migration initiatives

Senior Customer Success Manager Location: UK / Remote Salary: £70,000 base with £125,000+ OTE The Opportunity: Our client, a well-established provider of IoT connectivity solutions, is seeking an experienced Senior Customer Success Manager to join their growing team. This is a senior, commercially focused role with responsibility for managing a large and diverse customer portfolio while building and leading a high-performing customer success function. This position offers the opportunity to play a key role in shaping customer engagement strategy, driving account growth, and influencing the future direction of the customer success organisation. The Role: As Senior Customer Success Manager, you will oversee relationships with multiple customers, ensuring strong engagement, long-term retention, and commercial growth. You will also be responsible for developing and mentoring a customer success team over time. Key Responsibilities: Customer Relationship Management Manage and develop long-term relationships with a broad customer base, ensuring ongoing satisfaction and value delivery. Commercial Growth Identify and execute upsell and expansion opportunities within existing accounts, driving revenue growth and customer lifetime value. Team Leadership Build, mentor, and lead a customer success team, setting best practices and performance standards. Customer Engagement Implement proactive engagement strategies to anticipate customer needs and mitigate potential risks. Product Knowledge Develop a strong understanding of the client s IoT connectivity solutions to provide informed guidance and recommendations. Stakeholder Management Act as a key liaison between customers and internal teams, ensuring clear and effective communication. Customer Insight Capture and analyse customer feedback to support continuous improvement across products and services. About You: Experience Minimum of 5 years experience in a customer success or commercial role, including at least 2 years in a senior or leadership capacity, ideally within technology, telecommunications, or IoT. Commercial Mindset Proven ability to identify growth opportunities within existing accounts and consistently deliver against revenue targets. Leadership Capability Demonstrated experience building and leading high-performing teams. Communication Skills Strong verbal and written communication skills with the ability to engage senior stakeholders. Customer-Focused Approach A genuine commitment to understanding customer challenges and supporting their business objectives. Why Apply? This is an excellent opportunity to join a respected and innovative organisation at a key stage of growth. The successful candidate will have significant influence over customer success strategy and the chance to build a scalable team within a commercially driven environment. Next Steps If this role sounds of interest, please apply via this advert or contact us for a confidential discussion.

SuccessFactors Functional Consultant - Glasgow - FTC role - £100K - Hybrid An opportunity for an experienced SuccessFactors Functional Consultant to join and lead a multi-disciplinary team to conclude and drive forward a new SuccessFactors implementation. Working with stakeholders, implementation teams and third party implementation partners, you'll review the existing work and establish commercial priorities, before building and delivering a project roadmap to successful implementation. You'll need previous experience on multiple SuccessFactors implementations, and in particular strong capability in working closely with stakeholders to understand business requirements and deliver value through the solution. You'll have people management experience and the ability to bring your experience to bear in improving process, data management and workflows across HR business areas. This is a 12 month fixed term engagement in the first instance - there is a potential permanent role in the longer term post implementation. The role will pay up to around £100K base; it's based in Glasgow. You'll need to be in the office a day a week or so. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.

Head of Cloud Infrastructure - Glasgow - Permanent role - £(Apply online only)K - Hybrid An opportunity to join a fast paced organisation and take responsibility for their Cloud Infrastructure and Security Teams. You'll manage a small but highly skilled team, providing both technical leadership (being involved in architectural and other decisions) and stakeholder management as well as day to day line management. You'll report to the CIO and have full autonomy across the Azure cloud infrastructure and security teams, You'll need a strong background in IT infrastructure and cloud management; you might have worked in a broad role within an SME environment or lead a technical team in a larger enterprise. You'll need experience managing stakeholder expectations and providing reporting and metrics to support the creation of commercial value through technical solutions. You'll need particular expertise in managing Azure cloud infrastructure and have a broad knowledge across a range of related disciplines. The role has a strong career potential and will pay around £(Apply online only)K base; it's a permanent opportunity based in Glasgow. You'll need to be in the office a day a week or so. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.

Customer Engagemement Manager Location: UK (Hybrid / Flexible) Salary: Up to £90,000 base + bonus Industry: SaaS Business Applications We re looking for an experienced Engagement Manager to lead customer relationships and delivery across a portfolio of mid-market clients. This is a highly visible, customer-facing role where you ll own engagements end-to-end - from onboarding and implementation through adoption, value realisation, and long-term success. You ll act as a trusted advisor to customers, working closely with internal delivery, product, and commercial teams to ensure customers achieve measurable business outcomes from a modern SaaS platform. What You ll Be Doing Customer Engagement & Delivery Lead customer engagements from kickoff to go-live and beyond. Own delivery plans, timelines, risks, and stakeholder communication. Coordinate cross-functional teams to deliver projects on time and within scope. Customer Success & Value Realisation Partner with customers to define success metrics, KPIs, and ROI. Drive adoption through structured success plans, workshops, and business reviews. Ensure customers are continuously aligned with best practices as their needs evolve. Relationship Management Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with senior stakeholders and executive sponsors. Act as the voice of the customer internally, influencing priorities and improvements. Risk & Issue Management Proactively identify risks to delivery or adoption. Manage escalations calmly and effectively to maintain customer confidence. Growth & Collaboration Work closely with sales and account teams to identify expansion opportunities rooted in customer success. Contribute to the evolution of delivery frameworks, methodologies, and playbooks. What We re Looking For Experience 5+ years in customer-facing roles such as Engagement Management, Customer Success, Professional Services, or Consulting. Strong background in SaaS, CRM, or enterprise software environments. Proven experience managing complex, multi-stakeholder engagements. Skills & Attributes Excellent communication and stakeholder management skills. Confident leading workshops, meetings, and executive discussions. Highly organised, commercially aware, and outcomes-driven. Comfortable balancing multiple engagements in a fast-moving environment. Nice to Have Experience delivering CRM or digital transformation projects. Familiarity with cloud-based platforms and data-driven success metrics. What Success Looks Like Customers achieving agreed outcomes on time and to plan. Strong adoption and utilisation across deployed solutions. High customer satisfaction and long-term retention. Trusted-advisor relationships with key stakeholders. Why Join? Work with a modern SaaS platform used by mid-market organisations. High-impact role with real ownership and autonomy. Collaborative, customer-centric culture. Flexible working and a strong focus on outcomes over bureaucracy.

Senior Application Architect - Hybrid/London - £90K - Permanent role Working as the key application architect within a high profile vertical in this insurance business, you'll be responsible for turning commercial requirements into technical architectures and solutions, as well as improving the existing environment and integrating new applications as part of M&A activity. You'll need a background working with senior stakeholders, and being able to communicate with them in a commercial way to understand their needs, before creating technical solutions to meet their needs; in that sense you'll be a translator between the commercial and technical teams. You'll have experience in the insurance sector, and will have worked as a Solutions Architect or Applications Architect, working with a variety of tech stacks and third party/in house applications; breadth of experience will be a key element of success in this role. The role is based in the City of London on a hybrid basis; you'll need to be in the office a couple of days a week. The role pays a base salary up to £90K: for more details please contact Justin Sleep with a copy of your resume.

Global Service Desk Lead - Glasgow - Permanent role - £65K - offset hours: 12.30 - 9pm 5dpw An opportunity to join a fast paced organisation and take responsibility for their global support desk, based out of the UK and US. You'll combine team management with some hands on capability, taking escalations and helping the team resolve first and second line issues as quickly as possible. The role is roughly 70% management and 30% hands on, and experience in Microsoft environments and with ServiceNow would be ideal. The team is split across a number of time zones; primarily the US and UK, and the role is based in Glasgow with hours to enable active management of teams in both locations; you'll work 12.30 - 9 5 days a week. The role is hybrid; you'll need to be in the office a day a week and can work from home the remainder of the time. You'll need a demonstrable background in leading and improving service desk teams. This is an opportunity for a proactive, ambitious service desk lead to own and shape a team which plays a crucial part in supporting the business across the world. The role will pay around £65K base; it's a permanent opportunity based in Glasgow. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.